Oi deploys Nokia Corteca to enhance Wi-Fi performance and customer experience
2024年9月17日 - 10:00PM
Press releaseOi deploys Nokia Corteca to enhance Wi-Fi
performance and customer experience
- Deployment of Nokia Corteca software suite, dimensioned for
millions of Wi-Fi devices, is the largest to date in Latin
America.
- Nokia Corteca home connectivity software suite improves Wi-Fi
performance and enhances customer experience while helping
operators unlock new revenue streams, reduce operational costs and
manage assets with anti-theft functionality.
- Nokia’s Corteca solution can increase peak hour Wi-Fi
throughput by 70% and reduce average handling time of helpdesk
calls by 50%.
17 September 2024Espoo, Finland – Nokia today announced that
Brazilian broadband service provider Oi has deployed Corteca
software suite to help manage its Wi-Fi CPE devices deployed in
customers’ homes. Dimensioned for millions of Wi-Fi devices, the
Corteca deployment is the largest to date in Latin America
region.
Fixed networks service providers are bringing multi-gigabit
speeds to the home, but more than 40% of households are reporting
issues with in-home connectivity. Operators remain challenged by
today’s in-home Wi-Fi solutions, due to complex installation
processes, limited interoperability, inconsistent coverage and dead
zones that lead to frustrated subscribers.
Nokia’s Corteca addresses these challenges, providing better
visibility into what’s happening in the customer’s premises along
with tools that allow operators to remotely improve or optimize
Wi-Fi performance. Operators can also leverage Corteca to
proactively monitor in the cloud Wi-Fi networks and network-wide
broadband device deployments.
Oi plans to use Nokia’s Corteca Cloud to manage millions of
Wi-Fi devices, including end-user tickets related to home Wi-Fi
issues, eliminating the need to send technicians to sites. The
provider will be able to offer new services through the Corteca
Application marketplace. Additional Corteca Cloud features enable
Oi to identify and locate stolen ONTs.
Gustavo Brambila, CTO at OI, said: “We are
excited about the results achieved with Nokia Corteca Cloud. It has
become an essential pillar in our Customer Experience Center. The
platform has significantly increased efficiency in service
management, positively impacting customer satisfaction, as
evidenced by the significant rise in our Net Promoter Score (NPS).
Additionally, Nokia's solution has brought important innovations in
asset control, providing advanced tracking and effective
deactivation of stolen or improperly installed equipment in the
networks of identified receivers. This partnership has been crucial
to our strategy of delivering excellent services and proactively
protecting our assets.”
Javier Falcón, Head of Network Infrastructure for Latin
America at Nokia, said: “Nokia and Oi have been partners
for many years deploying multi-gigabit FTTH networks in Brazil. We
are now collectively innovating again with in-home networks where
Wi-Fi performance is paramount to happy customers. Oi understands
that investing in the customer experience will pay off in the long
run. Nokia Corteca can deliver better customer experience, improved
performance, and new monetization options in large networks with
more than 1 million subscribers.”
Resources and additional informationWebsite:
Nokia Corteca
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