This open ecosystem enables a company’s
Agentforce to complete complex tasks that require chaining together
actions across Salesforce and a broad network of third-party
systems and agents
Partners like Amazon Web Services, Google
Cloud, IBM, and Workday will extend Agentforce with new agent
actions, pre-built agent templates, and partner agents that can
plan and take action across multiple systems on behalf of users and
businesses
Partner-built agent actions and templates will
be available to customers natively in the platform through
Salesforce’s AppExchange to quickly and easily customize
out-of-the-box agents or to build their own agents with specialized
skills
Global system integrators — including
Accenture, Deloitte Digital, Capgemini, IBM Consulting, PwC, and
Slalom — will bring Agentforce to life for customers, accelerating
AI-driven transformations for businesses worldwide
Salesforce (NYSE: CRM), the #1 AI CRM, today announced the
Agentforce Partner Network, a global ecosystem of leading partners
building new third-party AI agents and agent actions for
Agentforce. Customers can easily install these trusted third-party
extensions from the Salesforce AppExchange to customize
Agentforce’s out-of-the-box agents, build new agents with specific
skills, or deploy partner-built agents for specialized industry,
line of business, or functional use cases. This ecosystem extends
Agentforce's ability to plan and reason across a broad network of
technology and data providers to accomplish complex tasks and get
more done on behalf of users.
“Agentforce represents a monumental shift in the industry,
enabling humans with AI to redefine how businesses achieve customer
success," said Brian Millham, President and Chief Operating Officer
at Salesforce. "Over the next year, our bold vision is to enable
customers with a billion AI agents. The Agentforce Partner Network,
the world's first agent ecosystem, plays a crucial role in helping
our customers realize this vision by providing a vast catalog of
trusted and ready-to-deploy partner agents and agent actions.”
Why it matters: To successfully and autonomously automate
a task or sequence of tasks, an AI agent needs to reason through a
prompt, user intent, or system event, retrieve data, build a
multi-step plan, and take action to execute the plan. The more
actions an agent can perform, the more capable at certain tasks it
will be. But, what if that action requires the agent to interface
with another system or agent?
With the average enterprise managing nearly 1,000 different
applications, autonomous AI agents will need the skills, data, and
domain expertise to navigate across multiple systems, databases,
and other agents to get work done. With the Agentforce Partner
Network, customers can now access a catalog of third-party skills,
actions, and agents directly in the Salesforce Platform to make AI
agents even more capable and unleash a limitless digital
workforce.
Whether it’s answering customer service inquiries, qualifying
sales leads, or optimizing marketing campaigns, customers can use
partner capabilities to augment out-of-the-box agents with
specialized skills to interact with the products they need to
accomplish a task or bring partner agents right into the flow of
work. With the Agentforce Partner Network, customers will be able
to leverage these agents and actions that seamlessly connect their
existing technology investments to make sure that AI agents have
the proper context and access needed to execute complex work and
get more done on their behalf. The future of AI is agents, working
together alongside humans, and the future is here.
Zoom in:
The Agentforce Partner Network includes launch partners such as
Amazon Web Services, Appiphony, Asymbl, Box, Certinia, Copado,
Coupa, Docusign, GoMeddo, Google Cloud, Honeywell, IBM, Korn Ferry,
Moody’s, OpenText, Sprout Social, TerraSky, Workday, Zoom, and
more. These partners are building 1) agent actions to bring new
skills or integration with third-party apps and agents to
Agentforce and/or 2) agent templates to support specialized
industries or line of business use cases. Customers can install
these actions and agent templates directly in the Salesforce
Platform through AppExchange and use them in Agent Builder to
customize out-of-the-box agents, build new agents with unique
skills, or deploy new agents based on pre-defined templates.
1. Partner-built agent actions and topics:
Using Agent Builder, organizations can add or configure jobs to
be done for their agent in the form of topics and actions. Topics
define the guardrails, in natural language, and the set of actions
that can be used within those guardrails. Agentforce includes a
library of standard actions, like “Summarize Record,” “Plan My Day,
” or “Process Return,” with more being added all the time. And,
Salesforce partners are building additional tailored and
specialized actions to extend this library. These actions can be
simple sets of secure API calls, actions engineered for a specific
industry, complex multi-step workflows, or secure integrations to
third-party agents. Partners can also ship topics to group their
actions into jobs to be done with predefined guardrails. Customers
will soon have access to dozens of specialized partner agent
actions for:
Content creation and management
Google Workspace: Create, find, and share Google Docs and
Slides, based on CRM data. Box: Surface the right Box
content for an account, lead, or opportunity and use natural
language to interact with documents. Docusign: Generate
partnership document, route for signature, and track doc and
signature status. Honeywell: Assemble compliant training
materials for life sciences workers based on complex regulatory
standards.
Sales and customer insights
Zoom: Access analytics and key insights from calls,
meetings, and other productivity solutions from Zoom Workplace.
Moody’s: Compile customer insights from company overviews,
news articles, and financial filings. Korn Ferry: Suggest
personalized seller actions and schedule coaching to improve.
Sprout Social: Summarize customer cases with social data to
understand what drives their satisfaction. Tribble: Increase
sales team productivity by automating RFPs and speeding up rep
onboarding.
Industry automation
Copado: Generate developer and testing materials to
deliver Salesforce Platform apps faster. Coupa: Optimize
budget spend, monitor compliance, and find budget efficiencies.
OpenText: Enable insurance adjusters to verify
claim-specialist findings and expedite a claim. GoMeddo:
Optimize appointments across patient, doctor, technician, and exam
room calendars. Asymbl: Identify candidates based on job
needs and schedule interviews with top prospects.
2. Partner-built agents and agent templates
Beyond actions and topics, partners will also be able to build
and distribute pre-built agents and agent templates. These
templates assemble a set of actions and topics together into a
pre-tested agent for specialized industry, line of business, or
functional use cases. These partner-built out-of-the-box agents are
easy to deploy from the AppExchange, can be set up in minutes with
clicks, not code, and work just like the Salesorce provided
out-of-the-box-agents.
For example: Organizations across highly regulated industries
will be able to use pre-built agents from IBM to get work done
without having to move data across systems, which would add more
time and cost to customers’ AI deployments. Banking advisors will
be able to streamline loan approvals by engaging autonomous partner
agents to handle credit checks, ensure compliance with local laws,
engage with clients directly, and generate loan origination
documents. Customers will also be able to use pre-built agents from
Workday to streamline employee services like onboarding, health
benefit changes, and career development, and Certinia to identify
customer adoption risks and drive contextual engagement to
proactively resolve issues and improve account health and value
realization.
Implementation partners increase readiness and ROI
Systems integrators (SIs) support enterprises in defining,
building, and deploying AI agents and actions using Agentforce,
tapping their domain and platform expertise. The Agentforce Partner
Network amplifies these collaboratively created agents and actions,
unlocking more advanced agent functionality and specialization.
Salesforce has committed to joint investments to strengthen this
collaborative effort, supporting its partners in delivering
seamless Agentforce solutions. SIs possess a deep understanding of
Salesforce technology and the technologies from ISVs and other
partners, enabling them to create a unified strategy tailored to
customer needs, driving better results across the board.
Accenture, Capgemini, Deloitte Digital, IBM, PwC, Slalom, and
more are invested in helping customers across industries begin
their journey and realize the value of Agentforce. Customers unsure
of where to start can partner with trusted experts to create a
strategy, connect data, customize, and implement agents tailored to
business needs, and on average, report 31% faster adoption of
emerging technologies when using a consulting partner.*
Analyst perspective: “With the Agentforce Partner
Network, Salesforce is cultivating an open ecosystem and bringing
together industry-leading partners to empower Agentforce Agents
with data, skills, and expertise to get work done – increasing
productivity across many different complex systems and workflows.
Thus enabling partners and their customers to show faster results
from the AI and autonomous agent pilots.” — Steve White, IDC
Availability:
For available agent actions and demos, please visit
AppExchange
Get started:
- Read about Agentforce
- Check out all of the Salesforce-approved partners who are
equipped to enhance Agentforce readiness, facilitate seamless
implementations, and drive ROI
- Tune into Dreamforce to see how Agentforce can transform your
business operations
- Learn more about Google and IBM’s Agentforce integrations
About Salesforce:
Salesforce helps organizations of any size reimagine their
business for the world of AI. With Agentforce, Salesforce's trusted
platform, organizations can bring humans together with agents to
drive customer success—powered by AI, data, and action. Visit
www.salesforce.com for more information.
*Source: 2023 Salesforce Partner Value / AppExchange Customer
Success Survey. 2023 survey based on n=1,000 customers across AMER,
EMEA, LATAM, and APAC.
Any unreleased services or features referenced here are not
currently available and may not be delivered on time or at all.
Customers should make their purchase decisions based upon features
that are currently available.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240917971338/en/
Salesforce Public Relations pr@salesforce.com
Salesforce (NYSE:CRM)
過去 株価チャート
から 9 2024 まで 10 2024
Salesforce (NYSE:CRM)
過去 株価チャート
から 10 2023 まで 10 2024
