Growing technological maturity boosts use of
public cloud infrastructure, transformation consulting and managed
services, ISG Provider Lens™ report says
Demand for public cloud services is growing in Asia Pacific as
more enterprises recognize the importance of investing in advanced
technology, including AI, to compete in global markets, according
to a new research report published today by Information Services
Group (ISG) (Nasdaq: III), a leading global technology research and
advisory firm.
The 2024 ISG Provider Lens™ Multi Public Cloud Services report
for Asia Pacific finds that rapid economic expansion in the region,
which is at the epicenter of global growth, has enabled some
companies to leapfrog international rivals in implementing
cloud-native environments. Government incentives and a wave of
legacy infrastructure modernization have also accelerated public
cloud adoption. Strong ecosystems of local and global system
integrators help to make cloud transformations possible.
“Enterprise technology is quickly maturing in Asia Pacific,”
said Michael Gale, partner and regional leader, ISG Asia Pacific.
“As companies gain more capabilities and look to expand their use
of AI, they are stimulating both the cloud ecosystem and the
regional economy.”
The expansion of cloud infrastructure in Asia Pacific is
fostering the growth of provider ecosystems that help enterprises
gain cloud maturity, the report says. One or more hyperscalers have
been present in Australia, Japan and Singapore for more than a
decade, and AWS entered Malaysia this year. Hyperscale
infrastructure is expected to come online in Indonesia, Thailand
and New Zealand by the end of 2025.
GenAI adoption is becoming a major accelerant of public cloud
services demand in the region, ISG says. Many companies, especially
in China and India, are looking to capture AI’s potential. They are
turning to hyperscalers and service providers for the computing
power, storage and tools required to develop and deploy AI
applications. Scalable, on-demand access to these resources makes a
strong public cloud infrastructure and ecosystem attractive to
companies planning AI initiatives.
Enterprises in Asia Pacific are turning to managed services
providers for help in modernizing applications and implementing
cloud-native technologies to facilitate large-scale Agile
development, the report says. They seek providers with expertise in
lift-and-shift cloud migration, container management and DevOps
approaches to support CI/CD development pipelines.
As companies in the region quickly adopt cloud services, they
are also seeking stronger financial monitoring of cloud resources
to control costs and comply with local regulations, ISG says. There
is growing demand in Asia for FinOps services providers that use
advanced AI to identify anomalies in cloud usage and spending and
recommend steps to improve performance and cost efficiency.
“Companies throughout Asia Pacific are undergoing significant
transformation to realize the value of the cloud,” said Jan Erik
Aase, partner and global leader, ISG Provider Lens Research.
“Service providers help them minimize risks and make a
cost-effective transition.”
The report also examines other public cloud trends in Asia
Pacific, including the rise of local hyperscalers as alternatives
to U.S.-based giants and the increasing demand for SAP cloud
migration services.
For more insights into the public cloud challenges faced by
enterprises in Asia Pacific, and ISG’s advice for overcoming them,
see the ISG Provider Lens™ Focal Points briefing here.
The 2024 ISG Provider Lens™ Multi Public Cloud Services report
for Asia Pacific evaluates the capabilities of 37 providers across
five quadrants: Consulting and Transformation Services, Managed
Services, FinOps Services and Cloud Optimization, Hyperscale
Infrastructure and Platform Services and SAP HANA Infrastructure
Services.
The report names Accenture, Capgemini, HCLTech and Infosys as
Leaders in three quadrants each. It names AWS, Deloitte, Fujitsu,
Google, IBM, Microsoft, NTT DATA, PwC and TCS as Leaders in two
quadrants each. DXC Technology, Kyndryl, Rackspace Technology, SAP
and Wipro are named as Leaders in one quadrant each.
In addition, Hitachi Digital Services, LTIMindtree and Rackspace
Technology are named as Rising Stars — companies with a “promising
portfolio” and “high future potential” by ISG’s definition — in one
quadrant each.
In the area of customer experience, Persistent Systems is named
the global ISG CX Star Performer for 2024 among multi public cloud
services providers. Persistent Systems earned the highest customer
satisfaction scores in ISG's Voice of the Customer survey, part of
the ISG Star of Excellence™ program, the premier quality
recognition for the technology and business services industry.
The 2024 ISG Provider Lens™ Multi Public Cloud Services report
for Asia Pacific is available to subscribers or for one-time
purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI, cloud and data analytics; sourcing advisory; managed
governance and risk services; network carrier services; strategy
and operations design; change management; market intelligence and
technology research and analysis. Founded in 2006, and based in
Stamford, Conn., ISG employs more than 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20241218292950/en/
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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