Information Services Group Inc (III)

ISG to Study U.S. Healthcare Transformation ServicesJune 19, 2026 11:00 AM
Business Wire Upcoming ISG Provider Lens® report will evaluate providers helping healthcare organizations use AI and data to modernize operations Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that help U.S. healthcare payers and providers adopt AI-led transformation of digital operations, data foundations and care delivery. The study results will be published in a comprehensive ISG Provider Lens® report, called Intelligent Healthcare Transformation Services, scheduled to be released in October 2026.The report will cover companies offering services for payer transformation, provider transformation and healthcare data and intelligence foundations. Enterprise buyers will be able to use the report’s insights to evaluate their current vendor relationships, identify potential new engagements and compare available offerings. ISG advisors will use the research to guide clients through increasingly complex transformation and platform investment decisions. Healthcare organizations in the U.S. are modernizing operations in response to rising costs, workforce shortages, regulatory demands and growing expectations for connected, consumer-centric experiences. Payers are updating core administration, claims, care management and member engagement capabilities, while providers are improving clinical workflows, revenue cycle performance and patient engagement. In both segments, cloud resources, automation, analytics and generative AI are creating opportunities to reduce administrative burdens and build more data-driven operating models. “Healthcare enterprises are bringing AI, automation and data platforms to the center of transformation programs that affect both business and care outcomes,” said Iain Fisher, director at ISG. “Service providers play important roles in helping payers and providers modernize legacy environments, strengthen interoperability and use new digital capabilities to create value.” ISG has distributed surveys to more than 80 providers of intelligent healthcare transformation services. Working in collaboration with ISG’s global advisors, the research team will produce three quadrants representing the services the typical healthcare enterprise is buying, based on ISG’s experience working with its clients. The three quadrants are: Payer Transformation, evaluating providers that help health insurers, managed care organizations and government health plans modernize operations, core platforms and member-facing processes using data, automation, AI and the cloud. Provider Transformation, assessing providers that help hospitals, health systems, clinics and physician groups improve clinical workflows, patient engagement and operational performance through digital technologies and AI-enabled services. Healthcare Data & Intelligence Foundations, covering providers that help healthcare organizations build secure, scalable and AI-ready data ecosystems for analytics, governance and decision-making. The report will cover the global market for intelligent healthcare transformation services and examine products and services available in the U.S. ISG analysts Rohan Sinha and Sneha Jayanth will serve as authors of the report. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as intelligent healthcare transformation providers can contact ISG and ask to be included in the study. All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data capturing real-world enterprise feedback on specific provider services and solutions, based on ISG’s continuous CX research. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260619629663/en/ Press Contacts: Laura Hupprich, ISG
+1 203-517-3132
laura.hupprich@isg-one.com Erik Arvidson, Matter Communications for ISG
+1 978-518-4542
isg@matternow.com Original: ISG to Study U.S. Healthcare Transformation Services

ISG Study Manufacturing Industry Service ProvidersJune 19, 2026 9:00 AM
Business Wire Upcoming ISG Provider Lens® report will evaluate providers helping manufacturers modernize engineering and adopt more intelligent, adaptive operations Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that support manufacturers as they navigate supply chain restructuring and operational complexity and meet growing demands for resilience and competitiveness. The study results will be published in a series of comprehensive ISG Provider Lens® reports, called Manufacturing Industry Services and Solutions, scheduled to be released in November 2026. The reports will cover companies offering services focused on engineering, research and development, physical AI and smart/digital factories, supply chain and aftermarket strategies and technology transformation. Enterprise buyers will be able to use the insights from the reports to evaluate their current vendor relationships, identify potential new engagements and compare available offerings. ISG advisors will use the research to guide clients through increasingly complex transformation and platform investment decisions. Manufacturing is undergoing significant changes caused by factors including geopolitical uncertainty, changing trade dynamics and supply chain realignment. Manufacturers are investing in advanced engineering, software-defined products, digital twins and industrial AI to become more innovative and competitive. Many are making their production environments more adaptive through automation, physical AI, computer vision and edge computing while also building toward operational resilience and long-term growth. These developments are influencing product development, production methods and enterprise-wide transformation. “Manufacturers increasingly want partners that can connect engineering innovation with operational execution,” said Iain Fisher, director, ISG. “Service providers that bring together industry expertise, intelligent technologies and transformation capabilities help enterprises respond to changing market conditions and evolving business priorities.” ISG has distributed surveys to more than 130 manufacturing industry service and solution providers. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing services and solutions that manufacturing enterprises are buying, based on ISG’s experience working with its clients. The four quadrants are: Engineering Research and Development (ER&D) Services, evaluating providers that help manufacturers design, develop, test and industrialize products. These providers use engineering expertise, digital twins and AI-assisted capabilities to accelerate innovation. Physical AI and Smart/Digital Factory Services, assessing providers that enable intelligent manufacturing through automation, connected operations and advanced production technologies. These providers apply industrial AI, robotics and IIoT to improve factory performance and resilience. Supply Chain and Aftermarket Services, covering providers that support procurement, logistics, fulfillment and aftermarket operations. They help manufacturers improve efficiency, optimize decision-making and enhance customer experiences through digital technologies and automation. Technology, Transformation and Consulting Services, evaluating providers that help manufacturers modernize technology environments and execute business transformation initiatives. These providers combine consulting, cloud, data, cybersecurity and AI capabilities to improve operations. Geographically focused reports from the study will cover the global manufacturing services and solutions market and examine products and services available in Europe and North America. ISG analysts Srinivasan P N (Europe) and Sneha Jeyanth (North America) will serve as authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as manufacturing services and solutions providers can contact ISG and ask to be included in the study. All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data capturing real-world enterprise feedback on specific provider services and solutions, based on ISG’s continuous CX research. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260619917461/en/ Press Contacts:

Laura Hupprich, ISG
+1 203-517-3132
laura.hupprich @Jingles-4542
isg@matternow.com Original: ISG Study Manufacturing Industry Service Providers

ISG Event to Explore How Enterprises Are Turning AI Investments Into Measurable Business ValueJune 18, 2026 5:00 AM
Business Wire Leaders from State Street, Pfizer, Siemens, Merck KGaA, Deutsche Bank, Fresenius, Hyundai Motor Europe, Union Investment and more to join ISG AI Impact Summit in Frankfurt Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, will welcome enterprise, technology and AI leaders to the 2026 ISG AI Impact Summit Frankfurt to share practical strategies for balancing innovation and human impact to build an autonomous enterprise. Executives with State Street, Pfizer, Siemens, Merck KGaA, Deutsche Bank, Fresenius Medical Care, Hyundai Motor Europe, Union Investment and more will join the event, June 22–23 at the Frankfurt Marriott Hotel, for keynote addresses and panel discussions focused on achieving AI ROI, establishing accountability for human-AI decision-making and developing future-ready talent and data models. “Organizations across Europe are moving past the decision to adopt AI and are now confronting the harder challenge of proving value, creating accountability and redesigning operating models for AI-enabled execution,” said Eryn Peters, director, ISG AI Maturity Index and host of the ISG AI Impact Summit. “This summit brings together leaders who are addressing these challenges in real-world environments to deliver practical lessons on how to successfully scale AI.” Anna Guenter, head of strategic AI activation, Merck KGaA, will open the summit with the “AI-Ready Leadership for Hybrid Workforce” keynote session on how leadership models must evolve as humans, intelligent systems and autonomous workflows increasingly collaborate. Erbin Lim, director of engineering, Pfizer; Dr. Enno Kätelhön, business unit leader, Data & Analytics, NTT DATA; Dieter Konrad, an expert in Capital Market Data Science with Union Investment Management GmbH, and Nikolas Rössler, CCO and CFO, Innok Robotics, will join the panel discussion on “Why Most AI Business Cases Fall Apart – and How to Build Ones That Don’t,” to explore the impact of misleading metrics like hours saved and pilot success and share step-by-step guidance on moving from perceived success to real enterprise results. “Elevating Work: Building the Skills for the Autonomous Enterprise” will ask Rolf Frank Fehler, executive VP and country head, Germany, HCLTech; Connie Hwong, GenAI lead, Corporate Communications, Siemens AG; Christian Kuss, partner, Luther Rechtsanwaltsgesellschaft mbH, and Marija Lobov, VP and information security officer at State Street Bank International, how their organizations are addressing growing capability gaps while redefining leadership and trust. Day one will conclude with the ISG Startup Challenge, with entrepreneurs Jouke Waleson, co-founder and CEO of software intelligence platform Comper, pitching against Nikolas Schriefer, co-founder, Zelara, a learning system for lifecycle marketing, and Paula Schoener, CEO, Liontech Instruments, provider of hardware-based cybersecurity modules. Judges will question the challengers and the live audience will vote for the solution they are most likely to implement in their own organizations. Day two will open with the “AI in Action: Turning Innovation into Business Value” keynote presentation by Christian Rhino, chief information officer, Private Bank, Deutsche Bank AG, examining how organizations can connect AI initiatives to revenue growth, risk reduction and improved customer outcomes. The “AI and the Repricing of Everything” panel discussion with Mukesh Mathpal, director Contract, Commercial & Supplier Governance, Fresenius Digital Technology GmbH, and Artur Yatsenko, director of Data Engineering, Urban Sports Club, will discuss how AI is fundamentally reshaping the economics of IT managed services, accelerating productivity and altering cost structures. Alice Mini, IS Risk and Awareness Specialist for Hyundai Motor Europe, will deliver a keynote presentation on why successful AI adoption depends more on trust, accountability, decision-making and culture than on technology, in “Beyond AI Adoption: Readiness, Trust, and the Human Side of AI.” For the majority of organizations, whose data is suited for model training but not real-time, AI-driven decision-making, the panel discussion on “Your AI Works in the Lab. Autonomy Fails in Production When Data, Context, and Accountability Break Down” will feature Jemy Jacob, AI lead for Product Development with Fresenius Medical Care, and Francis Gross, board member with the ACTUS Financial Research Foundation, on closing the gap between analytics and execution. Additional sessions at the ISG AI Impact Summit will examine sovereign AI in Europe, overcoming data protection hurdles, building a data architecture that can support an autonomous enterprise, and preparing for AI autonomy and superintelligence. The ISG AI Impact Summit Frankfurt is sponsored by Cognizant, DXC Technology, SITS, Stefanini Group, HCL Tech, NTT DATA, The Materna Group, Accenture, Conference Locate and The TBM Council. Additional information and registration are available on the event website. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260618694347/en/ Press Contacts:
Laura Hupprich, ISG
+1 203-517-3132
laura.hupprich @Jingles-4542
isg@matternow.com Original: ISG Event to Explore How Enterprises Are Turning AI Investments Into Measurable Business Value

ISG to Study AI Service Providers in Life SciencesJune 15, 2026 11:00 AM
Business Wire Upcoming ISG Provider Lens® report will evaluate providers helping life sciences enterprises adopt AI for drug discovery, clinical development and commercial operations Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that help enterprises improve research productivity, optimize development pipelines and enhance patient outcomes through AI. The study results will be published in a comprehensive ISG Provider Lens® report, called AI Services in Life Sciences 2026 — Strategic Capabilities, scheduled to be released in November 2026. The report will cover companies offering services related to AI strategy and transformation, along with AI platform engineering, deployment and operationalization across the life sciences industry. Enterprise buyers will be able to use the report’s insights to evaluate their current vendor relationships, identify potential new engagements and compare available offerings. ISG advisors will use the research to guide clients through increasingly complex transformation and platform investment decisions. Life sciences organizations are deploying AI in production as advances in generative AI, agentic AI and multimodal models enable more sophisticated scientific reasoning and knowledge discovery. Enterprises are increasingly using AI to integrate data from scientific literature, clinical records, imaging and laboratory systems for faster, more informed decision-making. As they expand AI initiatives, life sciences organizations are addressing growing demands for governance, explainability, regulatory compliance and cybersecurity. “Life sciences enterprises are increasingly focused on translating AI investments into measurable scientific and business outcomes,” said Iain Fisher, director, ISG. “To achieve sustainable value from responsibly deployed AI, they are turning to service providers to overcome numerous challenges, including workforce readiness and data quality and interoperability.” ISG has distributed surveys to more than 60 AI service providers in life sciences. Working in collaboration with ISG’s global advisors, the research team will produce two quadrants representing the AI services that typical life sciences enterprises are seeking, based on ISG’s experience working with its clients. The two quadrants are: Life Sciences AI Consulting and Transformation Services, evaluating providers that help life sciences organizations assess AI readiness, define enterprise strategies, establish governance frameworks and scale adoption of AI, GenAI and agentic AI across R&D, clinical, regulatory and commercial functions. Life Sciences AI Platforms, Engineering and Deployment Services, assessing providers that design, build, deploy and optimize AI, GenAI and agentic AI solutions, enabling life sciences organizations to achieve scalable, secure and compliant adoption. The report from this study will cover the global AI service providers in life sciences market and examine products and services available globally. ISG analysts Rohan Sinha and Sneha Jayanth will serve as authors of the report. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as AI services providers in life science can contact ISG and ask to be included in the study. All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data capturing real-world enterprise feedback on specific provider services and solutions, based on ISG’s continuous CX research. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260615652031/en/ Press Contacts:
Laura Hupprich, ISG
+1 203-517-3132
laura.hupprich@isg-one.com Erik Arvidson, Matter Communications for ISG
+1 978-518-4542
isg@matternow.com Original: ISG to Study AI Service Providers in Life Sciences

Many Firms Deploying Network as a Service May Miss its Full Potential: ISG StudyJune 4, 2026 11:00 AM
Business Wire New ISG research says companies should integrate different forms of NaaS for automation, efficiency and risk management Most enterprises are exploring or adopting network as a service (NaaS) to support AI initiatives, simplify network management and reduce costs, but a new research report from global AI-centered technology research and advisory firm Information Services Group (ISG) (Nasdaq: III), finds many may fail to capture its full value because they do not understand the range of NaaS options available. The ISG Market Lens™ 2026 Network as a Service Report, published today, draws on survey data and adoption patterns observed in ISG advisory engagements that show NaaS is becoming a common part of enterprise IT modernization initiatives. A survey conducted in April 2026, covering primarily large enterprises in the Americas and Europe, found that 60 percent had either broadly or partially adopted NaaS and 31 percent were conducting pilots or evaluations. Cloud migration, increasing use of SaaS and internal mandates for digital transformation were common reasons for NaaS adoption. While organizations have traditionally purchased wide-area connectivity as a carrier service, NaaS allows them to also consume functions such as network provisioning and management as part of a bundle of services. ISG’s survey shows most enterprises see NaaS as a fundamental architectural shift that is the future of networking, but do not fully understand the differences among NaaS offerings from hyperscalers and network transport providers and how they target different parts of the enterprise technology stack. “Carrier NaaS transport providers can help enterprises avoid vendor lock-in, enable workload migrations and provide connectivity at the edge, while hyperscaler and cloud providers can provide the infrastructure for the apps and AI workloads,” said Leon Platts, partner and president, ISG Network and Software. “To maximize the value of NaaS and minimize risk, companies should explore an integrated approach.” Hyperscalers, traditionally the dominant providers of NaaS, offer it in conjunction with cloud hosting of workloads. This allows organizations to avoid capital expenses but can lead to vendor lock-in if they rely solely on the cloud provider for NaaS. Carriers, which specialize in connecting workloads, offer NaaS that can automatically reconfigure networks to optimize for factors such as cost, bandwidth or latency, preventing clients from being locked into a particular provider’s infrastructure. Most respondents to the survey prefer to share control and co-management of the network in close cooperation with NaaS providers. Nearly 90 percent have moderate to high confidence in network operations automation with some human oversight. Just over half were open to eventually taking over more control of the network from the provider as long as risks were well managed. Operational staff tend to view NaaS as an inevitable evolution and a likely boon to agility and flexibility, but many business leaders are skeptical, the research shows. Though 18 percent of C-level executives are excited about opportunities with NaaS, 42 percent are interested but mostly unconvinced. Enterprises are most likely to adopt NaaS for greenfield sites, business expansion and SaaS and other cloud-based workloads, with large majorities considering those use cases suitable for NaaS. Fewer are comfortable with trusting highly regulated environments such as legal and healthcare to such services. Enterprises see integration complexity, security and cost uncertainty as the biggest challenges in the transition to NaaS. They want providers to deliver better customer support, more flexible contracts with transparent pricing and higher reliability through features such as AI-driven predictive operations. “NaaS is becoming part of the modernization portfolio of enterprises pursuing cloud-first, AI-driven operations,” said Alex Bakker, ISG distinguished analyst and co-author of the report. “While companies see it as a strategic enabler of growth, they expect simpler migration, proven security and clear long-term costs as they continue to expand NaaS adoption.” Additional information on the ISG Market Lens Network as a Service report is available here. About ISG ISG (Nasdaq: III), is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260604054951/en/ Press Contacts: Laura Hupprich, ISG
+1 203-517-3132
laura.hupprich @Jingles-4542
isg@matternow.com Original: Many Firms Deploying Network as a Service May Miss its Full Potential: ISG Study

Ascendion Named an AI Leader by ISG for Integrated Platform and Application ServicesJune 3, 2026 10:57 AM
PR Newswire (US) Ascendion has been named a Leader in the Integrated Platform and Application Services quadrant of the ISG Provider Lens® Digital Engineering Services 2026 report.The recognition reflects Ascendion's leadership in unlocking value from
agentic AI in enterprise production.BASKING RIDGE, N.J., June 3, 2026 /PRNewswire/ -- Ascendion, an AI-native software engineering company, has been named a Leader in the Integrated Platform and Application Services quadrant of the ISG Provider Lens® Digital Engineering Services 2026 report. ISG's report captures an industry at a turning point. Enterprises are moving beyond fragmented modernization efforts, pilots with limited impact, and purely technical change versus changing how work gets done. Now, leaders are seeking operating model transformation to reduce technical debt, accelerate delivery, drive growth, and move from pilot to production without breaking. That is exactly where Ascendion succeeds."This is what's possible when AI moves from an experiment to being responsible for outcomes," said Karthik Krishnamurthy, Chief Executive Officer, Ascendion. "Using our Engineering to the Power of AI method, AI agents and our engineers work together at enterprise scale to deliver the impact enterprise leaders need. Companies that will lead the next decade will operationalize agentic AI securely and at scale. We've designed the company to ensure that clients thrive in the era of AI operating models. We're honored that ISG's recognition reflects the outcomes our clients are seeing." Ascendion is deploying AI solutions to deliver production outcomes to enterprises globally.For a digital-first banking pioneer, Ascendion reverse-engineered 900,000+ lines of 1980s code in three weeks using AAVA, Ascendion's agentic AI platform, finishing a modernization program in half the time and a third of the cost of traditional methods.For a 200-year-old UK bank, Ascendion mapped the architecture in weeks, protected 5.2 million customers, and delivered 50–75% velocity gains on the platform rebuild.For a U.S. healthcare payer, 650+ AAVA agents went into a regulated environment with zero downtime, giving 39 million Americans across all 50 states better access to care, lifting CSAT 25%, and cutting support volume 30%.In one of the largest enterprise agentic AI implementations, Ascendion deployed 4,000+ agents across 2,500+ workflows for a Fortune 100 technology company, freeing thousands of engineers to focus on innovation, accelerating time-to-market by 40%, and unlocking $500M+ in projected savings.AAVA and the Engineering to the Power of AI method are being put to work every day across banking, healthcare, retail, and technology sectors. ISG highlighted three Ascendion strengths in particular: accelerating legacy modernization through AI-led engineering, operationalizing the SDLC through its AAVA platform, and applying QualityAI in regulated environments where reliability and governance are critical."Ascendion differentiates through its agentic AI-led engineering approach, combining rapid product innovation with platform-driven modernization. Its AAVA accelerator and integrated AI capabilities enable faster design, prototyping and legacy transformation, delivering measurable productivity gains and positioning the firm as a high-velocity, experience-led digital engineering enabler" said Shirish Kulkarni, Senior Lead Analyst, ISGAbout AscendionAscendion is the AI-native disruptor reinventing how global enterprises build software for impact. Its engineering teams, powered by AAVA™, the company's proprietary agentic AI platform, deliver measurable business outcomes: accelerating growth, unlocking capital, and de-risking transformation. With 11,000+ engineering professionals and 10,000+ AI agents working across 12 countries, Ascendion delivers the promise of AI to more than a third of the Fortune 500. Learn more at https://www.ascendion.com.Engineering to the Power of AI™, AAVA™, EngineeringAI, Engineering to Elevate Life™, Enterprise PlatformsAI, Data & InsightsAI, ExperienceAI, GCCAI, OperationsAI, Platform EngineeringAI, ProductAI, and Quality EngineeringAI are trademarks or service marks of Ascendion®. AAVA™ is pending registration. Unauthorized use is strictly prohibited.About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.Photo - https://mma.prnewswire.com/media/2994337/Ascendion_leads_the_charge_in_Generative_AI__1.jpg
Logo - https://mma.prnewswire.com/media/1916858/Ascendion_Primary_Logo.jpg View original content:https://www.prnewswire.co.uk/news-releases/ascendion-named-an-ai-leader-by-isg-for-integrated-platform-and-application-services-302790368.html Original: Ascendion Named an AI Leader by ISG for Integrated Platform and Application Services

ISG Introduces New Flagship, Executive-Level EventMay 29, 2026 11:00 AM
Business Wire NXT.ai will guide senior leaders from strategizing to executing the operating blueprint for an intelligent enterprise Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, today announced the launch of a new flagship event, bringing senior enterprise leaders and technology innovators together to build the operating blueprint for an intelligent enterprise. The inaugural NXT.ai will take place August 9 – 12 in Nashville, Tennessee. Participants will follow a curated agenda connecting them with the ideas, technologies and partners reshaping the intelligent enterprise and guiding them through the process of building, executing, governing and leading their next-generation enterprise architecture. “AI changes how the enterprise operates, not just which tools it uses,” said Karen Healy, partner and global leader of ISG Events. “NXT.ai builds on our suite of industry-leading events, adding an immersive, high-level experience that will take participants from idea to execution. Participants will leave the event with insights and connections that will empower them to govern complexity and make high-stakes investment and transformation decisions.” Each day of the three-day event will begin with a general session framing the strategic questions around AI, anchored by a keynote address. Following the general session, participants will choose one of two strategic summits on securing, engineering, connecting, scaling, leading and governing the intelligent enterprise. The event will also feature an innovation hub where participants can meet qualified providers and test-drive AI solutions. The first day of the event will look at the changes AI has brought to enterprise decision-making. Richard Aldrich, a leading cybersecurity and technology expert and professor of International Security at the University of Warwick, will deliver a keynote address on “The New Digital Cold War: Cyber, AI and the Fragmentation of the Global Economy,” exploring the evolution of AI and agentic systems into instruments of national power, and how enterprise technology strategies should incorporate data sovereignty, cyber risk and regulatory divergence. Day two of the event will cover next-generation enterprise architecture. Jason Mars, professor of Computer Science at University of Michigan, president of Jaseci Labs and co-founder of Myca.ai, will outline system designs that can unlock performance, efficiency and scalability in ways traditional architectures cannot, in the “Infrastructure Bottleneck: Why AI Will be Won at the Systems Level” keynote address. Execution, governance and leadership strategies will be the focus of day three. Dr. Rumman Chowdhury, CEO of tech nonprofit Humane Intelligence, U.S. Science Envoy for Artificial Intelligence and Responsible AI Fellow at the Harvard University Berkman Klein Center for Internet and Society, will deliver “Who Governs the Machine? AI, Risk and the Future of the Enterprise,” on the rising stakes of AI deployment and effect on enterprise risk management. “ISG research finds that investment in AI has risen tenfold since 2023, but workplace impact and ROI are lagging behind,” Healy said. “True business value will require organizations to architect an intelligent enterprise, with new technology, operating models, governance structures and leadership practices. NXT.ai will share practical frameworks and peer-tested approaches participants can apply immediately.” Infosys and NTT DATA are NXT.ai global partners, and McDermott Will & Schulte is an event partner. Additional information and registration for NXT.ai is available on the event website. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260529656561/en/ Press Contacts:
Laura Hupprich, ISG
+1 203-517-3132
laura.hupprich @Jingles-4542
isg@matternow.com Original: ISG Introduces New Flagship, Executive-Level Event

Cyient Named Leader Across All Three Quadrants of ISG Provider Lens™ 2026 Digital Engineering Services Report for North AmericaMay 29, 2026 10:00 AM
PR Newswire (US) Company achieves clean sweep of all three quadrants — Augmented Design & R&D Services, Intelligent Operations & Connected Experiences, and Integrated Platform & Application Services — in the United States regionHYDERABAD, India, May 29, 2026 /PRNewswire/ -- Cyient Limited, a global Intelligent Engineering solutions company, announced that it has been named a Leader in all three quadrants of the ISG Provider Lens™ 2026 Digital Engineering Services report for the United States. This recognition spans: Augmented Design & R&D ServicesIntelligent Operations & Connected ExperiencesIntegrated Platform & Application ServicesCyient is the only mid-size pure-play engineering services firm to hold Leader positions across all three Digital Engineering Services quadrants simultaneously in North America, reflecting the breadth and depth of the company's engineering capabilities powered by AI, digital platforms, and deep domain expertise."North America is a strategically vital market for Cyient, and being named a Leader across all three ISG Digital Engineering Services quadrants is a powerful validation of the breadth and depth of what we deliver. What makes this recognition particularly meaningful is that it mirrors exactly how we partner with our clients — end-to-end, across the entire product lifecycle. From human experience design and augmented R&D, through intelligent engineering and build, all the way to connected operations and continuous performance," said, Harjott Atrii, Chief Business Officer, Cyient."In a world where the lines between physical product, software, and operations are disappearing, that seamless, "lifecycle-wide" capability is what our clients count on us for. We remain committed to being the trusted engineering partner that takes great ideas all the way from concept to operational excellence," he added.The ISG Provider Lens™ report evaluates technology and service providers on two primary dimensions: portfolio attractiveness and market presence. Being named a Leader in all three quadrants signals Cyient's ability to deliver at scale across the full spectrum of digital engineering — from AI-augmented product design and R&D acceleration to intelligent operations and connected experiences, through to cloud-native platform and application modernization.ISG analysts noted Cyient's strengths in remote monitoring, predictive analytics, embedded systems expertise, and its consulting-led approach to engineering transformation, alongside its growing portfolio of AI-enabled solutions and digital twin capabilities."Cyient demonstrates strong Digital Capabilities across the value chain by combining its deep engineering heritage with AI-led platforms such as its Engineering Intelligence Platform to industrialize digital engineering. By bridging silicon-to-service capabilities with domain-specific AI and digital twins, it enables scalable, compliant innovation—positioning Cyient as a strategic partner for mission-critical, asset-intensive industries undergoing outcome-focused transformation," the report quoted an ISG Analyst, ISG Provider Lens™ 2026 — Digital Engineering Services.This recognition reinforces Cyient's position as a trusted engineering partner for global enterprises undergoing digital transformation across industries including Aerospace & Defense, Automotive & Mobility, Semiconductor, Energy, Utilities and Spatial Intelligence, Connectivity, Rail Transportation, and Healthcare & Life Sciences.To learn more about Cyient's Digital Engineering capabilities and download the full ISG report, visit: www.cyient.com About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 customers, including more than 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence, and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries. For more information, visit www.isg-one.com About Cyient
Cyient is a global ER&D company delivering full lifecycle engineering for mission-critical industries, spanning design-to-aftermarket across products, plants, and networks. We work with 300+ global customers across 30 countries and are supported by 14K+ associates. Recognized among the Top 10 pure-play global engineering services providers, we reported $658M in annual revenue for FY26. We serve industries including Aerospace, Rail, Automotive & Mobility, Connectivity, Utilities, Mining, Energy, Healthcare & Life Sciences, and Spatial Intelligence. We bring together human expertise, domain knowledge, and AI to deliver resilient engineering solutions. To learn more, visit https://www.cyient.com/For more information, please visit www.cyient.com
Follow news about the company at @Cyient Reshma Nair, 20:20 MSLreshma.nair@2020msl.com
 Joshika Rv, 20:20 MSLjoshika.rv@2020msl.comPhalguna Hari jandhyalaCyientPhalguna.Harijandhyala@cyient.com  View original content:https://www.prnewswire.com/news-releases/cyient-named-leader-across-all-three-quadrants-of-isg-provider-lens-2026-digital-engineering-services-report-for-north-america-302785485.htmlSOURCE Cyient Original: Cyient Named Leader Across All Three Quadrants of ISG Provider Lens™ 2026 Digital Engineering Services Report for North America

U.S. Firms Transform Digital Engineering with AIMay 28, 2026 11:00 AM
Business Wire Enterprise-wide digital threads and agentic AI systems enable self-optimizing operations and measurable outcomes, ISG Provider Lens® report says Enterprises in the U.S. are integrating AI into digital engineering at scale, building self-optimizing autonomous ecosystems that encompass all physical assets and digital platforms, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2026 ISG Provider Lens® Digital Engineering Services (DES) Midsize Providers report for the U.S. finds that organizations are replacing fragmented technology deployments with cohesive architectures that connect R&D, operations and customer functions, enabling real-time visibility and measurable performance improvements across the value chain. Midsize service providers play a critical role in this shift, contributing domain expertise and agility to help enterprises implement tailored solutions without the complexity of large-scale delivery models. “Leading organizations in the U.S. are creating AI-based digital threads that link digital twins, processes and products, eliminating fragmentation and technical debt,” said Matteo Gallina, Americas lead, Digital Engineering Solutions, ISG. “This enables a profound shift toward systems that continuously translate data into action, identifying and correcting performance gaps even as requirements change.” At the heart of this transition are agentic AI systems that automate complex workflows across multiple functions. These systems plan, execute and adjust processes in real time, reducing inefficiencies caused by disconnected data and manual intervention. They allow organizations to take full advantage of enterprise-wide data streams that inform automated decisions and actions. This approach enables continuous optimization of performance metrics such as cost efficiency and production speed while improving responsiveness to changing conditions. Organizations are also prioritizing traceability and transparency in automated decision-making as regulatory expectations increase. Digital twins are central to this effort, serving as continuously updated representations of physical assets for design, monitoring and reporting purposes. At the same time, increased investment in smart manufacturing and connected infrastructure is enabling real-time coordination between physical systems and digital platforms. Cloud strategies in the U.S. are evolving toward hybrid architectures that balance scalability with control over sensitive data and high-frequency workloads. Enterprises are placing critical AI inference closer to operations, using specialized silicon, while placing centralized analytics in the cloud. This strategy supports faster processing, reduced latency and improved system performance for mission-critical applications. It also enables tighter integration between digital platforms and physical operations, increasing enterprise agility, ISG says. “The competitive advantage for enterprises is shifting from deployment of intelligent systems to coordinating how they operate across environments,” said Shirish Kulkarni, lead author of the report. “Midsize providers are acting as catalysts in digital engineering transitions, helping clients translate complex architectures into practical execution models.” The report also explores other trends in digital engineering services, including increased focus on workforce upskilling and the convergence of IT and operational technologies to support integrated enterprise environments. For more insights into the digital engineering challenges faced by enterprises in the U.S., along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here. The report evaluates the capabilities of 46 providers across three quadrants: Augmented Design and R&D Services, Intelligent Operations and Connected Experiences and Integrated Platform and Application Services. The report names Apexon, Bosch SDS, Coforge, Cyient, LTTS, Persistent Systems, Quest Global, Tata Elxsi, UST and Zensar Technologies as Leaders in all three quadrants. It names Birlasoft and Hexaware as Leaders in two quadrants each. Accion Labs, Altimetrik, Ascendion, eInfochips, Sutherland and Virtusa as Leaders in one quadrant each. In addition, ITC Infotech is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants. The report names eInfochips as a Rising Star in one quadrant. In the area of customer experience, Nagarro is named the global ISG CX Star Performer for 2026 among midsize digital engineering services providers. Nagarro earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. Customized versions of the report are available from Ascendion, Bosch SDS, Cyient, eInfochips, InfoVision and LTTS. The 2026 ISG Provider Lens Digital Engineering Services (DES) Midsize Providers report for the U.S. is available to subscribers or for one-time purchase on this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260528336097/en/ Press Contacts: Laura Hupprich, ISG
+1 203-517-3132
laura.hupprich@isg-one.com Erik Arvidson, Matter Communications for ISG
+1 978-518-4542
isg@matternow.com Original: U.S. Firms Transform Digital Engineering with AI

European Firms Turn to Midsize Engineering PartnersMay 28, 2026 4:00 AM
Business Wire Enterprises seek focused providers that combine proximity, accountability and engineering depth for AI-native transformation, ISG Provider Lens® report says European enterprises are increasingly working with midsize digital engineering service providers to modernize engineering operations with AI while meeting rising expectations for compliance, resilience and accountability, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2026 ISG Provider Lens® Digital Engineering Services (Midsize) report for Europe finds midsize providers are gaining relevance as enterprises expand digital engineering operations. Buyers in the region are seeking partners that can combine deep engineering expertise with agility. As products and platforms become more software-defined and AI-enabled, enterprises are placing more value on provider proximity and contextual knowledge, especially as sustainability requirements play a growing role in engineering decisions. “European enterprises are increasingly seeking partnerships that reflect their own culture, values and approach to engineering and innovation. Long-term strategic alignment, trust and shared operating principles take priority over scale alone,” said Dr. Dorotea Baljevic, director, ISG. “They want providers that offer deeper collaboration with engineering teams and deliver practical modernization tailored to regional and operational realities, without adding complexity.” AI is becoming embedded in European engineering programs, with enterprises prioritizing governance and explainability. They expect AI to improve productivity, shorten development cycles and support better decisions across design, manufacturing and service engineering. Maintaining transparency and human accountability is critical, especially in environments with stringent safety and security requirements. Enterprises are also using simulations, virtual prototyping and digital representations of products and operations to manage rising product complexity. These capabilities help reduce physical iterations, increase confidence in validations and support traceability across product lifecycles. Demand is especially strong where enterprises must balance shorter innovation cycles with quality, resilience and regulatory obligations. Midsize providers are responding by focusing on specialization rather than scale. They are building capabilities around selected industries, engineering domains and lifecycle stages, often through senior teams that work closely with enterprise stakeholders. This approach helps clients pursue phased, outcome-oriented programs that align with current budget discipline and the need for execution certainty, ISG says. “Digital engineering in Europe is being shaped by governance, trust and measurable value,” said P N Srinivasan, senior lead analyst at ISG and lead author of the report. “Midsize providers are well positioned when they bring focused expertise, flexible delivery and a strong co-engineering posture to enterprise programs.” The report also explores other European trends in digital engineering services, including growing attention to product-centric operating models and the need for stronger data readiness across IT and operational environments For more insights into the digital engineering-related challenges faced by enterprises in Europe, plus ISG’s advice for overcoming them, see the ISG Provider Lens Focal Points briefing here. The report for Europe evaluates the capabilities of 43 providers across three quadrants: Augmented Design and R&D Services, Intelligent Operations and Connected Experiences and Integrated Platform and Application Services. The report names Coforge, LTTS and Persistent Systems as Leaders in all three quadrants. AVL, Bertrandt, Bosch SDS, Cyient, Hexaware, ITC Infotech, Nagarro and Quest Global are named as Leaders in two quadrants each. FEV, Intellias, Mastek, Ness Digital Engineering and Zensar Technologies are named as Leaders in one quadrant each. In addition, UST is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants. ITC Infotech and MHP are named as Rising Stars in one quadrant each. In the area of customer experience, Nagarro is named the global ISG CX Star Performer for 2026 among midsize digital engineering service providers. Nagarro earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. Customized versions of the report are available from Bosch SDS, Nagarro and TechWave. The 2026 ISG Provider Lens Digital Engineering Services (Midsize) report for Europe is available to subscribers or for one-time purchase on this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260528301647/en/ Press Contacts: Laura Hupprich, ISG
+1 203-517-3132
laura.hupprich@isg-one.com Philipp Jaensch, ISG
+49 151 730 365 76
philipp.jaensch@isg-one.com Original: European Firms Turn to Midsize Engineering Partners

ISG to Study UKG Pro Ecosystem Service ProvidersMay 22, 2026 10:00 AM
Business Wire Upcoming ISG Provider Lens® report will evaluate providers that modernize workforce operations with AI, data integration and continuous optimization Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers helping enterprises adopt more data-centric, AI-enabled approaches to workforce management through the UKG Pro ecosystem. The study results will be published in a comprehensive ISG Provider Lens® report, called UKG Pro Ecosystem, scheduled to be released in October 2026. The report will cover companies offering transformation, deployment, integration and performance and optimization services for UKG Pro environments. Enterprise buyers will be able to use the report’s insights to evaluate their current vendor relationships, identify potential new engagements and compare available offerings. ISG advisors will use the research to guide clients through increasingly complex transformation and platform investment decisions. Organizations increasingly are adopting AI-enabled HR capabilities, unified workforce data architectures and continuous optimization models to improve workforce intelligence, operational efficiency and employee experiences. As enterprises seek providers that support long-term transformation, AI readiness, organizational change management and post-deployment HCM platform optimization, the UKG Pro service partner ecosystem is evolving beyond implementation-focused engagements to deliver more intelligent, integrated and data-driven workforce operations. “Enterprises are looking beyond core HCM deployments and focusing on intelligent, continuously evolving workforce operations,” said Namratha Dharshan, chief business leader, ISG. “Providers with UKG Pro expertise, AI readiness and data strategy capabilities will help organizations realize greater value from workforce technology investments.” ISG has distributed surveys to approximately 50 UKG Pro ecosystem providers. Working in collaboration with ISG’s global advisors, the research team will produce three quadrants representing the UKG Pro services the typical enterprise is buying, based on ISG’s experience working with its clients. The three quadrants are: Transformation Services, evaluating providers that guide enterprises through HCM transformation strategy, operating model redesign, organizational change management and AI readiness planning for UKG Pro environments. Deployment and Integration Services, assessing providers that design, configure and deploy UKG Pro solutions while integrating them with broader enterprise technology ecosystems through scalable architectures and migration frameworks. Performance and Optimization Services, covering providers that help enterprises sustain, optimize and continuously improve UKG Pro environments through application management, analytics development, managed services and AI-enabled operational enhancements. This report produced from the study will cover the global UKG Pro ecosystem market and examine products and services available in the U.S. ISG analyst Gaurang Pagdi will serve as the author of the report. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as UKG Pro ecosystem service providers can contact ISG and ask to be included in the study. All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data capturing real-world enterprise feedback on specific provider services and solutions, based on ISG’s continuous CX research. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260522542935/en/ Press Contacts: Laura Hupprich, ISG
+1 203-517-3132
laura.hupprich@isg-one.com Erik Arvidson, Matter Communications for ISG
+1 978-518-4542
isg@matternow.com Original: ISG to Study UKG Pro Ecosystem Service Providers

ISG Announces 2026 ISG Paragon Awards™ ANZ WinnersMay 20, 2026 8:00 PM
Business Wire Program spotlights innovative partnerships that leverage AI, digital technology and new operating models to drive business success Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has announced the winners of the 2026 ISG Paragon Awards™ ANZ, which recognize innovative sourcing partnerships that help enterprises leverage technology to make a significant and lasting impact on their businesses. A total of 43 nominations were submitted for the ANZ program, which started in 2010 and is now in its sixteenth year. Winners were selected by an independent judge and announced at a gala awards dinner on Thursday, May 14, 2026, at the Sofitel Sydney Darling Harbour. The winners of the 2026 ANZ awards are: AI Pacesetter: Substantial business impact through the adoption of AI
Winner: PWC Australia with AUSREO Community and Social Excellence: Exceptional delivery and innovation by a technology or service provider creating meaningful impact for Australian or New Zealand communities and citizens
Winner: WNS Vuram, part of Capgemini, with Horizon Power Excellence: Outstanding delivery by a service provider
Winner: Accenture with Commonwealth Bank of Australia Innovation: Imagination and entrepreneurial spirit in helping organizations future-proof their businesses and better serve clients
Winner: Avanade Australia Pty. Ltd. with Seqwater Transformation: The successful transformation of an organization or key business function
Winner: NRI with DroneShield Partnership of the Year: Partnerships that demonstrate seamless collaboration, leverage each other’s strengths and adapt together to achieve shared objectives
Winner: Probe Group with the Department of Transport and Planning “Enterprises seek partners that can help them execute on a long-term vision and adapt to new technology and business needs,” said Michael Gale, partner and regional leader, ISG ANZ and Asia Pacific. "Congratulations to the winners of the 2026 ISG Paragon Awards for ANZ, whose commitment to delivering meaningful business results is reflected in each of their winning partnerships.” The ISG Paragon Awards is a global program recognizing outstanding collaborations between enterprises and providers in all regions. Full details of the ANZ awards are available here. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260520634395/en/ Press Contacts: Laura Hupprich, ISG
+1 203-517-3132
laura.hupprich @Jingles-4542
isg@matternow.com Original: ISG Announces 2026 ISG Paragon Awards™ ANZ Winners

ISG to Study Workday Ecosystem Service ProvidersMay 18, 2026 11:00 AM
Business Wire Upcoming ISG Provider Lens® report will evaluate providers offering platform-centric Workday services supporting AI and agent-based capabilities Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers supporting the shift from traditional Workday implementations to AI-powered and experience-led platform capabilities. The study results will be published in a series of comprehensive ISG Provider Lens® reports, called Workday Ecosystem, scheduled to be released in October 2026. The reports will cover companies offering services spanning transformation, deployment and integration, performance optimization and innovation on the Workday platform across the U.S., Europe and Asia Pacific. Enterprise buyers will be able to use the reports’ insights to evaluate their current vendor relationships, identify potential new engagements and compare available offerings. ISG advisors will use the research to guide clients through increasingly complex transformation and platform investment decisions. The Workday ecosystem is shifting from a focus on enterprise resource planning (ERP) implementations to a platform-centric services market encompassing industry-specific innovation and ongoing value creation. Enterprises are increasingly using Workday to orchestrate workflows, insights and experiences, supported by AI, extensibility and ecosystem innovation, and are seeking providers that can deliver platform expertise, domain knowledge and continuous optimization. “Enterprises are reimagining Workday not simply as a system of record, but as a strategic platform for enabling more intelligent, adaptive and connected operations,” said Namratha Dharshan, chief business leader, ISG. “Providers that combine platform fluency with innovation and long-term value realization will increasingly shape how successful organizations will be in modernizing business operations and maximizing their Workday investments.” ISG has distributed surveys to more than 75 Workday ecosystem service providers. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the Workday ecosystem services the typical enterprise is buying, based on ISG’s experience working with its clients. The four quadrants are: Transformation Services, evaluating providers that deliver enterprise-wide transformation through strategy, roadmap design, operating model change and adoption enablement on the Workday platform. Deployment and Integration Services, assessing providers implementing, configuring and integrating Workday solutions across enterprise environments using structured methodologies, accelerators and scalable architectures. Performance and Optimization Services, covering providers that deliver application management, enhancements, automation and continuous improvement to maintain stability and optimize performance. Innovation on Workday, evaluating providers building AI-enabled, industry-specific and extensible solutions natively on the platform to enable intelligent workflows and differentiated outcomes. Geographically focused reports from the study will cover the global Workday ecosystem and examine products and services available in the U.S., Europe and Asia Pacific. ISG analysts Ashwin Gaidhani (U.S.), Gaurang Pagdi (Europe) and Megha Dodke (Asia Pacific) will serve as authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as Workday ecosystem service providers can contact ISG and ask to be included in the study. All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data capturing real-world enterprise feedback on specific provider services and solutions, based on ISG’s continuous CX research. About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260518203683/en/ Press Contacts:

Laura Hupprich, ISG
+1 203-517-3132
laura.hupprich @Jingles-4542
isg@matternow.com Original: ISG to Study Workday Ecosystem Service Providers

Europäische Luftfahrt- und Verteidigungsunternehmen treiben Modernisierung voranMay 14, 2026 4:57 PM
Business Wire Unternehmen setzen auf KI und neue Ansätze in Technik und Betrieb, so der ISG Provider-Lens®-Bericht Ein heute veröffentlichter Forschungsbericht der Information Services Group (ISG) (Nasdaq: III), einem weltweit tätigen, auf KI spezialisierten Technologie- und Beratungsunternehmen, kommt zu dem Ergebnis, dass Luftfahrt- und Verteidigungsunternehmen in Europa digitale Programme vorantreiben, um Verteidigungsoperationen zu modernisieren und eine emissionsärmere Luftfahrt zu fördern. Der Bericht „2026 ISG Provider Lens® Aerospace and Defense Services and Solutions“ für Europa kommt zu dem Ergebnis, dass der Sektor sich von der Erholung nach der Pandemie in eine neue Phase bewegt, die von der Wiederauffüllung der Verteidigungsbestände, der Reindustrialisierung und Investitionen in KI für den Betrieb und autonome Systeme geprägt ist. Die Unternehmen bringen unmittelbare operative Anforderungen mit umfassenderen Bemühungen in Einklang, die darauf abzielen, die regionale Industriekapazität zu stärken, die Widerstandsfähigkeit zu verbessern und kritische Systeme zu modernisieren. „Europäische Luftfahrt- und Verteidigungsunternehmen investieren mit größerer Dringlichkeit, verlangen aber auch eine strengere Disziplin bei der Umsetzung“, sagte Andreas Fahr, Partner bei ISG. „Sie machen digitale Kontinuität, industrielle Widerstandsfähigkeit und schnellere Lieferung zu unmittelbaren Prioritäten.“ In ganz Europa investieren Unternehmen in Innovation und schaffen gleichzeitig stärkere digitale Grundlagen für Design, Produktion und Wartung. Sie beschleunigen die Einführung von Digital Engineering und modellbasiertem System-Engineering, um Entwicklungszyklen zu verkürzen, die Rückverfolgbarkeit zu verbessern und komplexere multinationale Programme zu unterstützen. Unternehmen entwickeln Verteidigungsfähigkeiten der nächsten Generation, darunter KI-gestützte Zielerkennung, autonome Logistik und mehrschichtige Luftverteidigung. Unternehmen der zivilen und geschäftlichen Luftfahrt streben nach umweltfreundlicherem Betrieb und neuen Wachstumschancen. Sie investieren in nachhaltige Flugkraftstoffe, kohlenstoffarme Antriebe sowie die damit verbundene Forschung und Entwicklung und erkunden gleichzeitig die urbane Luftmobilität und Transportmodelle der nächsten Generation in Märkten wie Frankreich, Deutschland, Italien, Spanien und Großbritannien. Diese Initiativen schreiten zwar uneinheitlich voran, bleiben aber für die langfristige Wettbewerbsfähigkeit und die regulatorische Angleichung von zentraler Bedeutung. Im Zuge dieser Initiativen erwarten die europäischen Luftfahrt- und Verteidigungsunternehmen von ihren Anbietern, dass diese stärker integrierte und ergebnisorientierte Betriebsmodelle unterstützen. Da leistungsbasierte Vertragsabschlüsse und der Austausch von Echtzeitdaten immer häufiger werden, bauen Anbieter ihre Kompetenzen in den Bereichen digitale Instandhaltung, zustandsbasierte Logistik und technologische Transformation aus. Fragmentierte Datenumgebungen und Zertifizierungsauflagen verlangsamen die Umsetzung in einigen Bereichen weiterhin, was die Nachfrage nach Partnern erhöht, die bei der Bereitstellung interoperabler Systeme, einer schnelleren Lieferung und Software-First-Ansätzen helfen können, so ISG. „Die Aufstockung der Finanzmittel belebt den europäischen Luftfahrt- und Verteidigungssektor, aber die Unternehmen müssen komplexe Programme auch in operative Ergebnisse umsetzen“, sagte Harish B, Principal Analyst bei ISG und Hauptautor des Berichts. „Anbieter, die fundiertes technisches Know-how, Unterstützung in der Lieferkette und Transformationskompetenzen vereinen, helfen den Unternehmen dabei, diese Dynamik in konkrete Ergebnisse umzusetzen.“ Der Bericht untersucht auch andere Trends, die den europäischen Luftfahrt- und Verteidigungssektor beeinflussen, darunter die Transformation der Belegschaft und der Ausbau kleiner Start-Ökosysteme für Satellitenmissionen in der erdnahen Umlaufbahn in Ländern wie Frankreich, Deutschland, Spanien und Norwegen. Weitere Einblicke in die Herausforderungen, denen Luftfahrt- und Verteidigungsunternehmen in Europa gegenüberstehen, sowie Ratschläge von ISG zu deren Bewältigung finden Sie im ISG Provider Lens Focal-Points-Briefing hier. Der Bericht für Europa bewertet die Kompetenzen von 41 Anbietern in vier Quadranten: Technik, Design und Innovation; Wartung, Reparatur und Überholung (MRO) sowie Aftermarket; Lieferkettenbetrieb und Logistikmanagement; sowie Technologietransformation und Beratung. Er nennt Accenture, Akkodis, Capgemini, HCLTech, IBM, Infosys und TCS als „Leader“ in allen vier Quadranten. Cognizant und DXC Technology werden jeweils in drei Quadranten als „Leader“ anerkannt. Atos, Cyient, Deloitte, EY, LTTS, PwC, Randstad Digital und Tech Mahindra werden jeweils in zwei Quadranten als „Leader“ genannt. Genpact, Quest Global und Thales werden jeweils in einem Quadranten als „Leader“ genannt. Darüber hinaus werden PwC, Quest Global und Tech Mahindra in jeweils einem Quadranten als „Rising Stars“ genannt – Unternehmen mit einem „vielversprechenden Portfolio“ und „hohem Zukunftspotenzial“ gemäß der Definition von ISG. Der ISG Provider Lens Aerospace-&-Defense-Bericht 2026 für Europa ist für Abonnenten oder als Einmalkauf auf dieser Webseite erhältlich. Über die Information Services Group (ISG) ISG (Nasdaq: III) ist ein weltweit tätiges, auf KI ausgerichtetes Technologie- und Beratungsunternehmen. Als vertrauenswürdiger Partner von mehr als 900 Kunden, darunter 75 der weltweit 100 führenden Unternehmen, ist ISG ein langjähriger Marktführer im Bereich Technologie- und Unternehmensdienstleistungen und steht heute an vorderster Front beim Einsatz von KI, um Unternehmen zu operativer Exzellenz und schnellerem Wachstum zu verhelfen. Das 2006 gegründete Unternehmen ist bekannt für seine proprietären Marktdaten und Forschungsergebnisse, sein fundiertes Wissen und seine Kompetenz im Bereich der Anbieter-Ökosysteme sowie für die Expertise seiner 1.500 Fachleute weltweit, die gemeinsam daran arbeiten, Kunden dabei zu unterstützen, den Wert ihrer Technologieinvestitionen zu maximieren. Die Ausgangssprache, in der der Originaltext veröffentlicht wird, ist die offizielle und autorisierte Version. Übersetzungen werden zur besseren Verständigung mitgeliefert. Nur die Sprachversion, die im Original veröffentlicht wurde, ist rechtsgültig. Gleichen Sie deshalb Übersetzungen mit der originalen Sprachversion der Veröffentlichung ab. Originalversion auf businesswire.com ansehen: https://www.businesswire.com/news/home/20260514710207/de/ Pressekontakte: Laura Hupprich, ISG
+1 203-517-3100
laura.hupprich@isg-one.com Philipp Jaensch, ISG
+49 151 730 365 76
philipp.jaensch@isg-one.com Original: Europäische Luftfahrt- und Verteidigungsunternehmen treiben Modernisierung voran

Les entreprises européennes de l’aérospatiale et de la défense poursuivent leur modernisationMay 14, 2026 4:57 PM
Business Wire Selon le rapport ISG Provider Lens®, les entreprises innovent grâce à l’IA et à de nouvelles approches en matière d’ingénierie et d’opérations Un nouveau rapport de recherche publié aujourd’hui par Information Services Group (ISG) (Nasdaq : III), un cabinet international de recherche et de conseil en technologies axé sur l’IA, révèle que les entreprises européennes de l’aérospatiale et de la défense mettent en œuvre des programmes de transformation numérique visant à moderniser les opérations de défense et à favoriser une aviation à faibles émissions. Le rapport 2026 ISG Provider Lens® Aerospace and Defense Services and Solutions pour l’Europe révèle que le secteur passe d’une phase de reprise post-pandémique à une nouvelle phase marquée par le réapprovisionnement des stocks de défense, la réindustrialisation et les investissements dans l’IA pour les opérations et les systèmes autonomes. Les entreprises concilient les exigences opérationnelles immédiates avec des efforts plus larges visant à renforcer les capacités industrielles régionales, à améliorer la résilience et à moderniser les systèmes critiques. « Les entreprises européennes de l’aérospatiale et de la défense investissent avec une urgence accrue, mais elles exigent également une plus grande rigueur dans l’exécution », déclare Andreas Fahr, associé chez ISG. « Elles font de la continuité numérique, de la résilience industrielle et d’une livraison plus rapide des priorités immédiates. » Partout en Europe, les entreprises investissent dans l’innovation tout en renforçant leurs fondements numériques pour la conception, la production et la maintenance. Elles accélèrent l’adoption de l’ingénierie numérique et de l’ingénierie des systèmes basée sur des modèles afin de raccourcir les cycles de développement, d’améliorer la traçabilité et de soutenir des programmes multinationaux plus complexes. Les entreprises développent des capacités de défense de nouvelle génération, notamment la reconnaissance de cibles assistée par l’IA, la logistique autonome et la défense aérienne en couches. Les organisations de l’aviation commerciale et d’affaires recherchent des opérations plus écologiques et de nouvelles opportunités de croissance. Les organisations investissent dans les carburants aériens durables, la propulsion à faible émission de carbone et la recherche et le développement associés, tout en explorant la mobilité aérienne urbaine et les modèles de transport de nouvelle génération sur des marchés tels que la France, l’Allemagne, l’Italie, l’Espagne et le Royaume-Uni. Ces initiatives progressent de manière inégale, mais elles restent essentielles à la compétitivité à long terme et à l’harmonisation réglementaire. Alors qu’elles poursuivent ces initiatives, les entreprises européennes de l’aérospatiale et de la défense attendent des fournisseurs qu’ils soutiennent des modèles opérationnels plus intégrés et axés sur les résultats. À mesure que les contrats basés sur la performance et le partage de données en temps réel se généralisent, les fournisseurs développent leurs capacités en matière de maintenance numérique, de logistique basée sur l’état des équipements et de transformation technologique. La fragmentation des environnements de données et les contraintes de certification continuent de ralentir la mise en œuvre dans certains domaines, ce qui accroît la demande de partenaires capables de fournir des systèmes interopérables, des délais de livraison plus courts et des approches axées sur les logiciels, selon ISG. « L’augmentation des financements redynamise le secteur européen de l’aérospatiale et de la défense, mais les entreprises doivent également traduire ces programmes complexes en résultats opérationnels », déclare Harish B, analyste principal chez ISG et auteur principal du rapport. « Les fournisseurs qui allient expertise technique, soutien à la chaîne d’approvisionnement et capacités de transformation aident les entreprises à transformer cette dynamique en résultats concrets. » Le rapport explore également d’autres tendances affectant le secteur aérospatial et de la défense en Europe, notamment la transformation de la main-d’œuvre et l’expansion des écosystèmes de petits lanceurs pour les missions de satellites en orbite terrestre basse dans des pays tels que la France, l’Allemagne, l’Espagne et la Norvège. Pour plus d’informations sur les défis auxquels sont confrontées les entreprises du secteur aérospatial et de la défense en Europe, ainsi que les conseils d’ISG pour les surmonter, consultez le briefing ISG Provider Lens Focal Points ici. Le rapport consacré à l’Europe évalue les capacités de 41 prestataires dans quatre quadrants : Ingénierie, conception et innovation ; Maintenance, réparations et révision (MRO) et marché des pièces de rechange ; Opérations de la chaîne d’approvisionnement et gestion logistique ; et Transformation technologique et conseil. Il désigne Accenture, Akkodis, Capgemini, HCLTech, IBM, Infosys et TCS comme leaders dans les quatre quadrants. Cognizant et DXC Technology sont reconnus comme leaders dans trois quadrants chacun. Il désigne Atos, Cyient, Deloitte, EY, LTTS, PwC, Randstad Digital et Tech Mahindra comme leaders dans deux quadrants chacun. Genpact, Quest Global et Thales sont désignés comme leaders dans un quadrant chacun. De plus, PwC, Quest Global et Tech Mahindra sont désignés comme Rising Stars, à savoir des entreprises avec un « portefeuille prometteur » et un « potentiel futur élevé » selon la définition d’ISG, dans un quadrant chacun. Le rapport 2026 ISG Provider Lens Aerospace & Defense pour l’Europe est disponible pour les abonnés ou pour un achat unique sur cette page Web. À propos d’ISG ISG (Nasdaq : III) est une société mondiale de recherche et de conseil en technologie centrée sur l’IA. Partenaire de confiance de plus de 900 clients, dont 75 des 100 premières entreprises mondiales, ISG est un leader de longue date dans le domaine de la technologie et des services aux entreprises qui est aujourd’hui à l’avant-garde de l’exploitation de l’IA pour aider les organisations à atteindre l’excellence opérationnelle et une croissance plus rapide. Fondée en 2006, la société est réputée pour ses données et études de marché exclusives, sa connaissance approfondie et sa maîtrise des écosystèmes de fournisseurs, ainsi que pour l’expertise de ses 1 500 professionnels à travers le monde, qui travaillent ensemble pour aider les clients à maximiser la valeur de leurs investissements technologiques. Le texte du communiqué issu d’une traduction ne doit d’aucune manière être considéré comme officiel. La seule version du communiqué qui fasse foi est celle du communiqué dans sa langue d’origine. La traduction devra toujours être confrontée au texte source, qui fera jurisprudence. Consultez la version source sur businesswire.com : https://www.businesswire.com/news/home/20260514894906/fr/ Contacts médias : Laura Hupprich, ISG
+1 203-517-3100
laura.hupprich@isg-one.com Philipp Jaensch, ISG
+49 151 730 365 76
philipp.jaensch@isg-one.com Original: Les entreprises européennes de l’aérospatiale et de la défense poursuivent leur modernisation

ISG to Study Enterprise Service Management ProvidersMay 14, 2026 11:00 AM
Business Wire Upcoming ISG Provider Lens® report will evaluate providers helping companies expand and improve service management using AI Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers of enterprise service management (ESM) services that support the AI-driven integration of business, corporate and technology operations. The study results will be published in a comprehensive ISG Provider Lens® report, titled Enterprise Service Management — Services, scheduled to be released in September 2026. The report will analyze companies offering consulting and advisory services, implementation and integration services and managed services for converged IT and business operations. Enterprise buyers will be able to use insights from the report to evaluate their current vendor relationships, identify potential new engagements and compare available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients. ESM is evolving from a traditional IT service management discipline into a broader framework that unifies operations across the enterprise. Organizations are increasingly integrating cloud resources, automation and generative AI into service management to achieve unified governance, greater data visibility and seamless orchestration. As enterprises move toward outcome-based and AI-powered service models, they are seeking providers with the combined strategy, engineering and operations expertise they can leverage to deliver scalable, resilient and intelligent service ecosystems. "Enterprise service management is becoming a foundational layer of the digital and AI-native operating model, extending service principles beyond IT into enterprise-wide orchestration, automation and experience management," said Heiko Henkes, principal analyst, ISG. “Providers that can integrate advisory, implementation and managed services with AI-enabled capabilities are becoming critical partners.” ISG has distributed surveys to more than 50 ESM providers. Working in collaboration with ISG’s global advisors, the research team will produce three quadrants representing the core service categories enterprises are actively investing in, based on ISG’s experience working with its clients. The three quadrants are: Consulting and Advisory Services, evaluating providers that define enterprise-wide service transformation strategies, governance frameworks and AI-enabled architectures. These providers are assessed on their ability to guide enterprises in overall service strategy and operating model design. Implementation and Integration Services, assessing providers that deliver workflow deployment, system integration and interoperable environments across hybrid and multicloud ecosystems. These providers enable connectivity, composable architectures and efficient orchestration across enterprise systems. Managed Services for Converged IT and Business Ops, covering providers that enable AI-driven service operations with automation, observability and continuous optimization. These providers support performance improvement, reliability and cost efficiency through integrated service management. A report produced from the study will cover the global enterprise service management market and examine products and services available in the U.S. ISG analyst Ashwin Gaidhani will serve as author of the report. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as ESM providers can contact ISG and ask to be included in the study. All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260514401112/en/ Press Contacts: Laura Hupprich, ISG
+1 203-517-3100
laura.hupprich@isg-one.com Erik Arvidson, Matter Communications for ISG
+1 978-518-4542
isg@matternow.com Original: ISG to Study Enterprise Service Management Providers

European Aerospace, Defense Firms Advance ModernizationMay 14, 2026 4:00 AM
Business Wire Companies innovate with AI and new approaches to engineering and operations, ISG Provider Lens® report says A new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, finds that aerospace and defense enterprises in Europe are pursuing digital programs to modernize defense operations and support lower-emission aviation. The 2026 ISG Provider Lens® Aerospace and Defense Services and Solutions report for Europe finds that the sector is moving from post-pandemic recovery into a new phase shaped by defense restocking, reindustrialization and investments in AI for operations and autonomous systems. Enterprises are balancing immediate operational demands with broader efforts to strengthen regional industrial capacity, improve resilience and modernize critical systems. “European aerospace and defense enterprises are investing with greater urgency, but they are also demanding stronger execution discipline,” said Andreas Fahr, partner at ISG. “They are making digital continuity, industrial resilience and faster delivery immediate priorities.” Across Europe, companies are investing in innovation while building stronger digital foundations for design, production and maintenance. They are accelerating the adoption of digital engineering and model-based systems engineering as they seek to shorten development cycles, improve traceability and support more complex multinational programs. Enterprises are developing next-generation defense capabilities, including AI-enabled target recognition, autonomous logistics and layered air defense. Commercial and business aviation organizations are pursuing greener operations and new growth opportunities. Organizations are investing in sustainable aviation fuels, low-carbon propulsion and related research and development while exploring urban air mobility and next-generation transport models in markets including France, Germany, Italy, Spain and the U.K. These initiatives are advancing unevenly, but they remain central to long-term competitiveness and regulatory alignment. As they pursue these initiatives, Europe’s aerospace and defense companies expect providers to support more integrated and outcome-focused operating models. As performance-based contracting and real-time data sharing become more common, providers are expanding capabilities in digital sustainment, condition-based logistics and technology transformation. Fragmented data environments and certification constraints continue to slow execution in some areas, increasing demand for partners that can help deliver interoperable systems, faster delivery and software-first approaches, ISG says. “Funding increases are revitalizing Europe’s aerospace and defense sector, but enterprises also need to translate complex programs into operational results,” said Harish B, principal analyst at ISG and lead author of the report. “Providers that combine engineering depth, supply chain support and transformation capabilities are helping enterprises turn that momentum into execution.” The report also explores other trends affecting Europe’s aerospace and defense sector, including workforce transformation and the expansion of small launch ecosystems for low-Earth orbit satellite missions in countries such as France, Germany, Spain and Norway. For more insights into the challenges faced by aerospace and defense enterprises in Europe, plus ISG’s advice for overcoming them, see the ISG Provider Lens Focal Points briefing here. The report for Europe evaluates the capabilities of 41 providers across four quadrants: Engineering, Design and Innovation; Maintenance, Repairs and Overhaul (MRO) and Aftermarket; Supply Chain Operations and Logistics Management; and Technology Transformation and Consulting. It names Accenture, Akkodis, Capgemini, HCLTech, IBM, Infosys and TCS as Leaders in all four quadrants. Cognizant and DXC Technology are recognized as Leaders in three quadrants each. It names Atos, Cyient, Deloitte, EY, LTTS, PwC, Randstad Digital and Tech Mahindra as Leaders in two quadrants each. Genpact, Quest Global and Thales are named as Leaders in one quadrant each. In addition, PwC, Quest Global and Tech Mahindra are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each. The 2026 ISG Provider Lens Aerospace & Defense report for Europe is available to subscribers or for one-time purchase on this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260514444278/en/ Press Contacts: Laura Hupprich, ISG
+1 203-517-3100
laura.hupprich@isg-one.com Philipp Jaensch, ISG
+49 151 730 365 76
philipp.jaensch@isg-one.com Original: European Aerospace, Defense Firms Advance Modernization

Deutsche Unternehmen skalieren agentenbasierte Arbeitsabläufe mit SalesforceMay 12, 2026 8:09 AM
Business Wire Unternehmen legen bei der Integration von Salesforce für KI-Anwendungen den Schwerpunkt auf Governance und Vertrauen, so der ISG Provider Lens®-Bericht Unternehmen in Deutschland bereiten ihre Salesforce-Umgebungen auf einen breiteren, funktionsübergreifenden Einsatz von KI vor. Dies geht aus einem neuen Forschungsbericht hervor, der heute von der Information Services Group (ISG) (Nasdaq: III), einem weltweit tätigen, auf KI spezialisierten Technologie- und Beratungsunternehmen, veröffentlicht wurde. Der 2026 ISG Provider Lens® Salesforce Ecosystem Partners-Bericht für Deutschland kommt zu dem Ergebnis, dass Unternehmen die Art und Weise, wie sie Salesforce nutzen, neu gestalten, indem sie die Plattform zu einer operativen Ebene für generative KI und agentenbasierte Arbeit machen und ihre Salesforce-Umgebungen auf eine umfassendere, funktionsübergreifende KI-Nutzung vorbereiten. Während Salesforce seine Plattform neu auf agentische Arbeitsweisen ausrichtet, legen Unternehmen in Deutschland zunehmend Wert auf Koordination, Interoperabilität und von Grund auf integrierte Vertrauensmechanismen. Diese Aspekte sind in regulierten Branchen, in denen Compliance-, Standort- und Prüfungsanforderungen die Einführungsentscheidungen bestimmen, von noch größerer Dringlichkeit. „Deutsche Unternehmen schrauben ihre KI-Ambitionen nicht zurück, gehen jedoch bei der Skalierung ihrer Implementierungen deutlich bedachter vor“, so Sven Geissler, Partner bei ISG. „Da sich Salesforce zu einer Koordinationsschicht für agentes Arbeiten entwickelt, suchen Käufer nach Partnern, die Systeme integrieren, gesetzliche Anforderungen erfüllen und ihnen das Vertrauen geben, den Einsatz von KI auszuweiten.“ Unternehmen in Deutschland wünschen sich zunehmend, dass agentenbasierte Arbeitsabläufe sich über Vertrieb, Service, IT und den operativen Betrieb erstrecken, anstatt auf eine einzelne Cloud oder einen Anwendungsfall beschränkt zu bleiben. Dies führt zu einer steigenden Nachfrage nach Anbietern, die Prozessgestaltung, plattformübergreifende Integration und Änderungsmanagement miteinander verbinden können, während sich Unternehmen auf eine breitere Einführung vorbereiten. Um diese Ziele zu erreichen, müssen viele Unternehmen die Lücken zwischen ihren KI-Zielen und der Konnektivität im Unternehmen schließen. Unternehmen setzen zwar immer mehr Agenten ein, doch viele davon arbeiten nach wie vor in umfangreichen Anwendungslandschaften mit geringer Integrationsdichte und isolierten Umgebungen. Infolgedessen investieren Unternehmen verstärkt in API-gesteuerte Architekturen, gemeinsame Kontext-Ebenen sowie explizite Kontrollmechanismen für Berechtigungen, Nachvollziehbarkeit und menschliche Aufsicht. Eine weitere wichtige Entwicklung ist die zunehmende Fokussierung darauf, KI-Agenten für die Ergebnisse zur Rechenschaft zu ziehen. Mit der Einführung von Salesforce Agentic Work Units verlagern Unternehmen ihren Fokus weg von abstrakten KI-Aktivitäten hin zum Verständnis, wie die Arbeit der Mitarbeiter gesteuert, gemessen und mit den Geschäftsergebnissen verknüpft wird. Dies dürfte laut ISG dazu führen, dass die Nachfrage nach Anbietern steigt, die angesichts wachsender Maklerportfolios eine langfristige operative Disziplin und Wertschöpfung gewährleisten können. „Deutsche Unternehmen benötigen Salesforce-Partner, die mehr als nur Standardkonfigurationskenntnisse bieten“, sagte Roman Pelzel, Principal Consultant bei ISG und Hauptautor dieses Berichts. „Sie suchen nach Anbietern, die geschäftliche Anforderungen in konkrete Arbeitsabläufe umsetzen und die Mitarbeiter bei deren Umsetzung unterstützen können.“ Der Bericht befasst sich zudem mit weiteren Trends, die das deutsche Salesforce-Ökosystem beeinflussen, darunter die steigende Nachfrage nach lokalen Hosting- und Datenresidenzoptionen sowie der wachsende Bedarf an Implementierungsunterstützung, da Unternehmen die Testphasen, die Einarbeitung und die Vertrauensbildung für die agentenbasierte Arbeit systematisieren. Weitere Einblicke in die Herausforderungen im Zusammenhang mit Salesforce, denen Unternehmen in Deutschland gegenüberstehen, sowie Empfehlungen von ISG zu deren Bewältigung finden Sie im ISG Provider Lens Focal Points-Briefing hier. Der Bericht bewertet die Leistungsfähigkeit von 55 Anbietern in vier Quadranten: Professionelle Dienstleistungen, Dienstleistungen zur Wertschöpfung und Optimierung, Innovationen im Bereich Salesforce/Agentforce sowie mittelständische Salesforce-Partner. Darin werden Accenture, adesso SE und Cognizant jeweils in drei Quadranten als Leader genannt. Capgemini, Deloitte, Deutsche Telekom, DIA Digital Consulting, HCLTech, Infosys, NTT DATA, PwC, Reply, Salesfive, TCS und Wipro werden jeweils in zwei Quadranten als Leader genannt. Cloudity, DIGITALL, dotSource, Eigenherd, Factory42, Nextview Consulting, Peak & Peak, Tech Mahindra und valantic werden jeweils in einem Quadranten als Leader genannt. Darüber hinaus werden die Deutsche Telekom, NTT DATA und Peak & Peak in jeweils einem Quadranten als „Rising Stars“ genannt – Unternehmen mit einem „vielversprechenden Portfolio“ und „hohem Zukunftspotenzial“ gemäß der Definition von ISG. Im Bereich Kundenerlebnis wurde Hexaware unter den Anbietern im Salesforce-Ökosystem zum globalen „ISG CX Star Performer“ für das Jahr 2026 gekürt. Hexaware erzielte in der „Voice of the Customer“-Umfrage von ISG, die Teil des ISG Star of Excellence™-Programms ist – der führenden Qualitätsauszeichnung für die Technologie- und Unternehmensdienstleistungsbranche –, die höchsten Kundenzufriedenheitswerte. Eine maßgeschneiderte Version des Berichts ist bei DIA erhältlich. Der 2026 ISG Provider Lens: Salesforce Ecosystem Partners-Bericht für Deutschland steht Abonnenten oder als Einmalkauf auf dieser Website zur Verfügung. Über die Information Services Group (ISG) ISG (Nasdaq: III) ist ein weltweit tätiges, auf KI spezialisiertes Technologieforschungs- und Beratungsunternehmen. Als vertrauenswürdiger Partner von mehr als 900 Kunden, darunter 75 der 100 weltweit führenden Unternehmen, ist ISG seit langem führend im Bereich Technologie- und Unternehmensdienstleistungen und steht heute an vorderster Front, wenn es darum geht, KI zu nutzen, um Unternehmen zu operativer Exzellenz und schnellerem Wachstum zu verhelfen. Das 2006 gegründete Unternehmen ist bekannt für seine proprietären Marktdaten und Forschungsergebnisse, seine fundierten Kenntnisse und die Steuerung von Anbieter-Ökosystemen sowie für die Fachkompetenz seiner weltweit 1.500 Mitarbeiter, die gemeinsam daran arbeiten, Kunden dabei zu unterstützen, den Wert ihrer Technologieinvestitionen zu maximieren. Die Ausgangssprache, in der der Originaltext veröffentlicht wird, ist die offizielle und autorisierte Version. Übersetzungen werden zur besseren Verständigung mitgeliefert. Nur die Sprachversion, die im Original veröffentlicht wurde, ist rechtsgültig. Gleichen Sie deshalb Übersetzungen mit der originalen Sprachversion der Veröffentlichung ab. Originalversion auf businesswire.com ansehen: https://www.businesswire.com/news/home/20260512939448/de/ Pressekontakte:
Philipp Jaensch, ISG
+49 151 730 365 76
philipp.jaensch @Dumbaleck-3100
laura.hupprich@isg-one.com Original: Deutsche Unternehmen skalieren agentenbasierte Arbeitsabläufe mit Salesforce

German Enterprises Scale Agentic Work with SalesforceMay 12, 2026 4:00 AM
Business Wire Organizations focus on governance and trust as they integrate Salesforce for AI execution, ISG Provider Lens® report says Enterprises in Germany are preparing Salesforce environments for broader, cross-functional AI execution, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2026 ISG Provider Lens® Salesforce Ecosystem Partners report for Germany finds that companies are redesigning how they use Salesforce, making it an operating layer for generative AI and agent-based work and preparing Salesforce environments for broader, cross-functional AI execution. As Salesforce reframes its platform around agentic work, enterprises in Germany are putting more weight on orchestration, interoperability and trust by design. These considerations are even more urgent in regulated sectors where compliance, residency and audit requirements shape adoption decisions. “German enterprises are not dialing back their AI ambitions, but they are becoming much more deliberate about scaling their deployments,” said Sven Geissler, partner at ISG. “As Salesforce evolves into a coordination layer for agentic work, buyers are looking for partners that can integrate systems, satisfy regulatory requirements and give them the confidence to expand AI adoption.” Companies in Germany increasingly want agent-based workflows to extend across sales, service, IT and industry operations rather than remain confined to a single cloud or use case. This is increasing demand for providers that can combine process design, cross-platform integration and change management as enterprises prepare for wider adoption. To reach these goals, many enterprises must address gaps between AI ambition and enterprise connectivity. Organizations are deploying more agents, but many of these still operate in large application estates with low integration density and siloed environments. As a result, enterprises are directing more investment toward API-led architectures, shared context layers and explicit controls for permissions, auditability and human oversight. Another important shift is the growing focus on making AI agents accountable for outcomes. With the introduction of Salesforce Agentic Work Units, organizations are turning their attention away from AI activity in the abstract and toward understanding how agent-based work is governed, measured and linked to business results. This is likely to increase demand for providers that can ensure long-term operating discipline and value creation as agent portfolios expand, ISG says. “German enterprises need Salesforce partners that offer more than standard configuration skills,” said Roman Pelzel, principal consultant at ISG and lead author of this report. “They seek providers that can translate business demand into agentic workloads and help employees adopt them.” The report also explores other trends affecting the German Salesforce ecosystem, including growing demand for local hosting and data residency options and the rising need for adoption engineering as enterprises formalize testing, enablement and trust-building for agent-based work. For more insights into the Salesforce-related challenges faced by enterprises in Germany, plus ISG’s advice for overcoming them, see the ISG Provider Lens Focal Points briefing here. The report evaluates the capabilities of 55 providers across four quadrants: Professional Services, Value Realization and Optimization Services, Innovation on Salesforce/Agentforce and Midscale Salesforce Partners. It names Accenture, adesso SE and Cognizant as Leaders in three quadrants each. Capgemini, Deloitte, Deutsche Telekom, DIA Digital Consulting, HCLTech, Infosys, NTT DATA, PwC, Reply, Salesfive, TCS and Wipro are named as Leaders in two quadrants each. Cloudity, DIGITALL, dotSource, Eigenherd, Factory42, Nextview Consulting, Peak & Peak, Tech Mahindra and valantic are named as Leaders in one quadrant each. In addition, Deutsche Telekom, NTT DATA and Peak & Peak are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each. In the area of customer experience, Hexaware is named the global ISG CX Star Performer for 2026 among Salesforce ecosystem providers. Hexaware earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. A customized version of the report is available from DIA. The 2026 ISG Provider Lens Salesforce Ecosystem Partners report for Germany is available to subscribers or for one-time purchase on this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260512716816/en/ Press Contacts:
Philipp Jaensch, ISG
+49 151 730 365 76
philipp.jaensch @Dumbaleck-3100
laura.hupprich@isg-one.com Original: German Enterprises Scale Agentic Work with Salesforce

ISG to Study Providers of Digital Sustainability ServicesMay 8, 2026 11:00 AM
Business Wire Upcoming ISG Provider Lens® report will evaluate providers helping enterprises use data, AI, digital platforms to advance sustainability goals Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that deliver digital solutions and services to help organizations achieve more sustainable operations, assets and products. The study results will be published in a series of comprehensive ISG Provider Lens® reports, called Digital Sustainability, scheduled to be released in October 2026. The reports will cover companies offering services that span sustainability strategy and enablement, asset and value chain optimization, sustainable IT, environmental, social and governance (ESG) data transformation and ESG data management. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients. Sustainability has been elevated from a secondary consideration to a core business objective as enterprises respond to changing regulations, stakeholder expectations and supply chain disruptions. Organizations are under pressure to improve resilience while reducing costs and resource consumption. They are now investing more selectively in digital capabilities that can cut emissions, optimize assets and processes, strengthen ESG data foundations and support more ethical and transparent operations. “Enterprises are looking beyond reporting on sustainability. They need effective execution that delivers measurable business value,” said Iain Fisher, director at ISG. “Demand is rising for providers that can combine sustainability expertise with strong digital, data and AI capabilities to help turn ambitions into operational outcomes.” ISG has distributed surveys to approximately 100 providers of digital sustainability services and solutions. Working in collaboration with ISG’s global advisors, the research team will produce five quadrants representing the digital sustainability capabilities enterprises are buying, based on ISG’s experience working with its clients. The five quadrants are: Strategy and Enablement Services, evaluating providers that help enterprises shape digital sustainability strategies, regulatory and reporting approaches, decarbonization plans, circular operating models and transformation programs. Asset, Product and Value Chain Solutions, assessing providers that use technologies such as AI, Internet of Things, digital twins, robotics and product traceability tools to improve operational resilience, resource efficiency and lifecycle performance. IT Solutions, covering providers that help organizations make IT more sustainable through greener infrastructure, workplace and device optimization, software engineering improvements and more efficient AI and ML workloads. Data Transformation Services, evaluating providers that design ESG data strategies, governance models, architectures and platform integrations to support scalable, auditable sustainability data management. Data Management Solutions, covering providers that deliver ESG systems of record with components including calculation engines, data quality controls, reporting workflows, dashboards and managed services. Geographically focused reports from the study will cover the global digital sustainability market and examine products and services available in Europe, the U.S. and globally. ISG analyst Matt Warburton will serve as the author of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as digital sustainability providers can contact ISG and ask to be included in the study. All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260508339006/en/ Press Contacts: Laura Hupprich, ISG
+1 203-517-3100
laura.hupprich@isg-one.com Eric Arvidson, Matter Communications for ISG
+1 978-518-4542
isg@matternow.com Original: ISG to Study Providers of Digital Sustainability Services

Midsize Providers Bolster Aerospace, Defense InnovationMay 8, 2026 9:00 AM
Business Wire Geopolitical tensions, commercial air travel increase demand for specialized components, services, ISG Provider Lens® report says Aerospace and defense enterprises are turning to midsize and specialist providers to accelerate modernization and improve supply chain resilience in a growing and changing industry, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2026 ISG Provider Lens® global Aerospace and Defense Services and Solutions report finds that companies and governments are investing in new technologies to meet the demands of defense modernization and a rebounding commercial aviation sector. As international conflicts grow, many countries are working to more quickly deploy new military platforms such as unmanned systems and hypersonic weapons. By partnering with midsize providers, they are addressing shortages of raw materials and skilled labor by acquiring specialized components and services with less overhead. “Governments are watching new and growing threats while defense systems rapidly advance,” said Bob Krohn, ISG partner, Manufacturing. “For many, the answer is to increase budgets for technology upgrades to improve their readiness.” Global military spending has risen significantly over the past decade and is expected to continue rising until at least 2030, fueling a growing arms industry. Investments are increasing in all regions, particularly in Europe and the Middle East, partly due to increased spending commitments by NATO member countries. In Asia Pacific, governments are raising funding for defense capabilities and research and development to develop self-reliance as trade frictions increase. Emerging defense technologies include autonomous systems and AI integration, which specialized companies are supplying to large enterprises for aircraft programs that require modular, upgradable technologies. Digital twins and predictive maintenance are becoming important tools to ensure mission readiness in both legacy systems and next-generation platforms. Defense companies are also investing in sustainability through investments in innovations such as new propulsion systems with lower emissions. The commercial aviation industry is rising on increased passenger demand, with more than 42,000 new aircraft deliveries expected by 2043. Production lags aircraft orders, held back by shortages of labor and raw materials. This growth is generating demand for sustainable fuels and for aftermarket aircraft services based on predictive maintenance. Long-range trends such as the commercialization of space and the prospect of electric vertical takeoff and landing aircraft for urban mobility are drawing significant investment. “The need for new solutions is expanding the aerospace and defense industry — even where economic challenges are growing,” said Swadhin Pradhan, ISG principal analyst and lead author of the report. “Agile midsize providers play a critical role by contributing specialized innovations around cybersecurity, AI and sustainable systems.” The report also explores other trends in the aerospace and defense industry, including the impact of critical mineral shortages and a shift by governments from cost-plus procurement to fixed-price incentives. For more insights into the challenges faced by aerospace and defense enterprises, along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here. The report evaluates the capabilities of 24 providers across one quadrant: Midsize and Specialists IT Services. The report names AXISCADES, Cognitus, Cyient, eInfochips, Hitachi Digital Services, IndX, LTTS, Quest Global, Siemens Advanta and Tata Technologies as Leaders in the quadrant. In addition, Microland is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in the quadrant. The 2026 ISG Provider Lens global Aerospace and Defense Services and Solutions report is available to subscribers or for one-time purchase on this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260508439082/en/ Press Contacts: Laura Hupprich, ISG
+1 203-517-3100
laura.hupprich@isg-one.com Eric Arvidson, Matter Communications for ISG
+1 978-518-4542
isg@matternow.com Original: Midsize Providers Bolster Aerospace, Defense Innovation

Enterprises Redefine GCCs for Core Business RolesMay 5, 2026 11:00 AM
Business Wire Companies enhance global capability centers with AI workflows, high-value functions, geographic diversity to drive business growth, ISG Provider Lens® report says Enterprises are rapidly reinventing global capability centers as strategic engines for AI-driven innovation, digital transformation and enterprise growth — moving far beyond their traditional role as cost-efficiency vehicles, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2026 ISG Provider Lens® Global Capability Center (GCC) Services report finds that organizations are moving beyond cost-focused models to position GCCs as core components of enterprise strategy that help them evolve and adapt in the face of talent shortages, wage pressures and changing regulations. “Enterprises are recognizing that GCCs can do more than improve the bottom line through cost savings,” said Michael Fullwood, partner and Americas lead for Global Capability Centers at ISG. “By aligning GCC design and operations with strategic priorities, they can accelerate growth and increase long-term competitiveness.” While India continues to anchor GCC expansion, many enterprises are expanding their GCC strategies to encompass multiple locations to diversify risk and access specialized talent. Organizations are establishing complementary delivery centers in Eastern Europe, Southeast Asia and Latin America to improve time-zone coverage and address regulatory requirements. These distributed models are designed to increase resilience and take advantage of the best specialized capabilities in fields such as engineering and analytics. Complex and high-value functions that previously were retained in core business units are becoming part of companies’ GCC strategies. With functions such as product engineering, customer experience transformation, advanced analytics and risk management, GCCs play key roles in enterprise-wide transformation programs. As the responsibilities of GCCs grow, organizations are redesigning their governance structures and operating models to ensure alignment with business objectives and measurable performance outcomes. Enterprises are integrating AI and automation into core GCC workflows to improve efficiency and accelerate decision-making across functions such as finance, human resources and engineering. Rather than deploying isolated pilot projects, organizations are embedding intelligent capabilities directly into processes to scale up the impact of GCCs. This shift is increasing demand for integrated delivery models that connect technology, talent and governance to deliver consistent outcomes tied to strategic priorities, ISG says. “Execution capability has become the defining factor in GCC success as enterprises move from strategic planning to scalable delivery,” said Gaurang Pagdi, lead author of the report. “Organizations are seeking service partners that can translate transformation goals into measurable results.” The report also highlights additional market trends, including rising adoption among midmarket enterprises and the growing importance of frameworks for responsible AI and automation deployment. For more insights into the GCC-related challenges enterprises face, along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here. The report evaluates the capabilities of 36 providers across two quadrants: Design and Setup and Optimization and Enhancement. It names Accenture, Capgemini, Cognizant, Deloitte, EY, HCLTech, IBM, Infosys, KPMG, PwC and TCS as Leaders in both quadrants. ANSR, CGI, Genpact, Hexaware, Tech Mahindra and Wipro are named as Leaders in one quadrant each. In addition, CGI, Coforge and Tech Mahindra are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each. In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2026 among GCC service providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. Customized versions of the report are available from Altimetrik, Cognizant, CGI, Embark and Hexaware. The 2026 ISG Provider Lens Global Capability Center (GCC) Services report is available to subscribers or for one-time purchase on this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260505275112/en/ Press Contacts:

Laura Hupprich, ISG
+1 203-517-3100
laura.hupprich @Jingles-4542
isg@matternow.com Original: Enterprises Redefine GCCs for Core Business Roles

ISG Australia is Recognized by Great Place To Work InstituteMay 4, 2026 8:00 PM
Business Wire ISG Australia Earns Fifth Certification as a ‘Great Place to Work’ Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, today announced its business in Australia has earned Great Place To Work Certification™ by the Great Place To Work® Institute for the fifth year. Great Place To Work Certification recognizes employers that create an outstanding employee experience. The certification is based on the findings of a confidential employee survey about workplace culture, credibility, respect, camaraderie and pride, conducted by the Great Place To Work Institute. Eighty-four percent of ISG Australia employees participated in the certification process. ISG achieved an average 71 percent sentiment across all statements, including 67 percent of employees saying ISG is a great place to work, compared to 60 percent at a typical company in Australia. ISG respondents cited the firm’s sense of community, collaboration, flexible work environment and team spirit and said they feel cared for and are treated fairly. “ISG research has found that workplace experience plays a defining role in employee engagement and business outcomes in Australia,” said Michael P. Connors, chairman and CEO of ISG. “Our employees are the lifeblood of our firm, and we are delighted to again be recognized by the Great Place To Work Institute.” ISG has nearly 60 professionals in Australia, advising clients across the Asia Pacific region and worldwide on AI strategy and services, sourcing solutions, managed governance and risk, benchmarking and strategy and operations design. “ISG Australia team members work closely together and with clients to deliver meaningful technology, transformation and experience outcomes,” said Michael Gale, partner and regional leader, ISG ANZ and Asia Pacific. “This certification is a testament to their skills, dedication and talent.” The Great Place To Work Institute is considered the global authority on workplace culture, offering workplace certification and lists, data and benchmarking, research and insights supported by a proprietary model and platform. Great Place To Work has fielded more than 100 million employee engagement surveys around the world and conducted workplace culture research and consulting for more than 30 years. Additional information on the ISG certification is available on the Great Place To Work website. About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20260504123022/en/ Press Contacts: Laura Hupprich, ISG
+1 203 517 3100
laura.hupprich@isg-one.com Eric Arvidson, Matter Communications for ISG
+1 978 518 4542
isg@matternow.com Original: ISG Australia is Recognized by Great Place To Work Institute

ISG to Ring Nasdaq Closing BellMay 4, 2026 11:15 AM
Business Wire
Chairman and CEO Michael P. Connors to lead ISG celebration during tomorrow’s ceremony, marking the firm’s 20th anniversary


Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, will ring the closing bell at the Nasdaq MarketSite in New York’s Times Square tomorrow to mark the 20th anniversary of the firm’s founding in 2006.


ISG shares were first listed on Nasdaq on February 1, 2008, under the ticker symbol III.


“From our founding in 2006, with no revenues and no payroll, we have grown to become a market-leading, AI-centered technology research and advisory firm,” said Michael P. Connors, chairman and CEO of ISG, who will ring the closing bell. “We now have 1,500 professionals in 20 countries helping more than 900 blue-chip clients embrace one of the most significant technology shifts in decades – leveraging AI for operational excellence and faster growth.”


As an independent advisor to leading global enterprises, ISG influences more than $200 billion of client technology spend each year. In 2025, ISG generated nearly $250 million in revenue and saw its share price rise 78 percent, earning the firm a spot among the top 8 percent of Nasdaq-listed technology companies under $1 billion in market cap.


“ISG is always pivoting to the next,” Connors said. “Over the years, we have expanded our capabilities through a series of acquisitions—15 in all—while growing our business organically through continuous innovation and service excellence.”


Joining in the ceremony are 60 ISG colleagues, including 22 employees with more than 20 years of service, along with family members and honored guests.


“I want to thank everyone who has been a part of our growth,” he said. “Our first 20 years have been an extraordinary journey, and the future is even more exciting. We remain committed to helping clients achieve meaningful business success and to creating long-term value for our shareholders.”


The Nasdaq closing bell ceremony will be webcast live tomorrow starting at 3:45 p.m., U.S. Eastern Time, on the Nasdaq site, Facebook Live and X.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260504398774/en/
Press Contacts:

Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com
Eric Arvidson, Matter Communications for ISG

+1 978-518-4542

isg@matternow.com


Original: ISG to Ring Nasdaq Closing Bell

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Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com
Eric Arvidson, Matter Communications for ISG

+1 978-518-4542

isg@matternow.com


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+1 978-518-4542

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ISG to Study Providers of AI-based Automated OperationsMay 1, 2026 11:00 AM
Business Wire
Upcoming ISG Provider Lens® reports will evaluate services for bringing autonomous agents into processes spanning complex IT environments


Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that enable end-to-end, AI-enabled automation to coordinate complex workflows across enterprise systems, delivering measurable value in production.


The study results will be published in a series of comprehensive ISG Provider Lens® reports, called Intelligent Automation Services, scheduled to be released in December 2026. The reports will cover providers offering industry value chain automation and AI for IT operations (AIOps).


Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.


Organizations are deploying multi-agent AI-based systems that translate their business objectives into coordinated, end-to-end processes across complex ecosystems, increasingly relying on autonomous task handoffs and policy-driven controls. Automation investments are shifting from experimentation to evidence-based initiatives that deliver clear ROI in production. Enterprises are seeking providers that offer pre-trained industry agents, reference architectures and vertically aligned solutions to seamlessly connect upstream triggers with downstream actions in a governed and controlled manner.


“Enterprises are no longer evaluating automation on its own — they are looking at how well it connects decisions to outcomes,” said Namratha Dharshan, chief business leader at ISG. “This is driving demand for integrated, AI-based solutions that deliver consistent, demonstrable results in production.”


ISG has distributed surveys to approximately 70 intelligent automation service providers. Working in collaboration with ISG’s global advisors, the research team will produce two quadrants representing the typical intelligent automation services enterprises are buying, based on ISG’s experience working with its clients. The two quadrants are:



Industry Value Chain Automation, evaluating providers that design, develop, deploy and scale proprietary, domain-specific intelligent automation solutions. These providers focus on expanding automation from isolated tasks to integrated, end-to-end orchestrations.



AI for IT Operations (AIOps), assessing providers of proprietary AI-powered solutions, platforms and frameworks to help organizations understand and optimize operations. They are evaluated on their ability to design and deploy a custom-built solution to manage IT infrastructure and applications.



Geographically focused reports from the study will cover the global intelligent automation services market and examine products and services available in the U.S. and Europe. ISG analysts Ashwin Gaidhani and Sameen Mohammed Siddique (U.S.) and Manav Deep Sachdeva (Europe) will serve as authors of the reports.


A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as intelligent automation providers can contact ISG and ask to be included in the study.


All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260501228565/en/
Press Contacts:


Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com


Eric Arvidson, Matter Communications for ISG

+1 978-518-4542

isg@matternow.com


Original: ISG to Study Providers of AI-based Automated Operations

U.S. Enterprises Structure SAP Modernization with Measurable Value CheckpointsMay 1, 2026 9:00 AM
Business Wire
Companies facing ERP transition deadlines embrace step-by-step approaches to minimize disruptions, ISG Provider Lens® report says


Many U.S. enterprises are dividing SAP transformation programs into manageable phases with milestones that demonstrate business outcomes, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.


The 2026 ISG Provider Lens® SAP Ecosystem report for the U.S. finds that organizations are preparing for the end of mainstream SAP ECC support by carrying out controlled modernization strategies, often using AI, that balance transformation goals with operational continuity. Enterprises are sequencing programs into waves that each create incremental value, limiting the disruption of core processes. This approach reflects growing pressure from executive leadership to ensure accountability, cost discipline and measurable returns on large-scale technology investments.


“U.S. enterprises are no longer pursuing SAP transformation for its own sake but are aligning every step with measurable results,” Bill Huber, partner, ISG Digital Platforms and Solutions. “They are taking a disciplined approach that reduces risk while maintaining their momentum toward modern, AI-enabled ERP environments.”


As enterprises face the discontinuation of mainstream support for existing SAP ERP Central Component (ECC) systems in 2027, those in highly regulated sectors in the U.S. are accelerating migration to SAP S/4HANA to meet stringent compliance requirements. Those in less regulated industries, such as manufacturing, are more likely to defer migration decisions and consider buying extended support or third-party maintenance until 2030.


Companies are integrating new technologies into SAP environments to enhance system performance while retaining the ability to adapt to rapidly changing business conditions. AI adoption is expanding into production-level use cases to improve efficiency and reliability, including automated testing, incident resolution and system monitoring. Strategies are evolving toward standardized ERP cores supported by modern data and integration layers that enable flexibility and scalability. To simplify updates and maintenance, enterprises are reducing customization by building extensions outside the core environment using SAP Business Technology Platform.


U.S. companies with SAP are looking for clear choices among greenfield, brownfield and selective data transformation. Many large enterprises with complex environments are pursuing selective modernization instead of full system replacement due to heightened sensitivity to operational risk and the need for continuity. Meanwhile, SAP is targeting the midmarket for greenfield projects through the GROW with SAP program, ISG says.


“AI is central to SAP modernization for U.S. enterprises, but the need for operational resilience guides their strategies and execution,” said Tarun Nathooram Vaid, principal analyst at ISG and lead author of the report. “Service providers play a key role by supporting structured transitions and helping clients navigate the complexity of SAP transformations.”


The report also explores other trends affecting SAP adoption in the U.S., including growing demand for industry-specific accelerators and an increasing focus on data quality and integration as foundations for long-term transformation success.


For more insights into the SAP-related challenges faced by enterprises in the U.S., along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.


The report evaluates the capabilities of 44 providers across five quadrants: SAP S/4HANA Transformation — Large Accounts, SAP S/4HANA Transformation — Midmarket, SAP Application Managed Services, SAP Business AI and Business Technology Platform (BTP) Services and Managed Cloud Services for SAP ERP.


It names Accenture, Capgemini, Cognizant, HCLTech, Infosys, TCS and Wipro as Leaders in four quadrants each. Deloitte, EY, IBM and LTM are named as Leaders in three quadrants each, and DXC Technology and Tech Mahindra are named as Leaders in two quadrants each. The report names Atos, Birlasoft, Cognitus, Hexaware, Hitachi Digital Services, Kyndryl, NTT DATA and Syntax as Leaders in one quadrant each.


In addition, Atos, DXC Technology, Hitachi Digital Services, KaarTech, NTT DATA and Syntax are recognized as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.


In the area of customer experience, Infosys is named the global ISG CX Star Performer for 2026 among SAP ecosystem providers. Infosys earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.


Customized versions of the report are available from Hexaware, Kyndryl and TechWave.


The 2026 ISG Provider Lens SAP Ecosystem report for the U.S. is available to subscribers or for one-time purchase on this webpage.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260501420990/en/
Press Contacts:
Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com
Eric Arvidson, Matter Communications for ISG

+1 978-518-4542

isg@matternow.com


Original: U.S. Enterprises Structure SAP Modernization with Measurable Value Checkpoints

Companies in Asia Pacific Accelerate SAP ModernizationApril 30, 2026 7:00 PM
Business Wire
Organizations pursue cloud transitions, data migration, AI readiness while minimizing risk, ISG Provider Lens® report says


Enterprises across Asia Pacific are carrying out disciplined SAP transformation initiatives in compressed timelines as platform transitions become unavoidable, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.


The 2026 ISG Provider Lens® SAP Ecosystem report for Asia Pacific finds that many organizations are adopting SAP S/4HANA and cloud-centric operating models as the end of support for ERP Central Component systems approaches in 2027. As they carry out these migrations, they are focused on system stability, auditability and long-term upgrade readiness.


“Enterprises in Asia Pacific are approaching SAP transformation with more rigor and clarity as timelines tighten,” said Michael Gale, partner and regional leader, ISG ANZ and Asia Pacific. “They place a high value on structured execution to avoid disruptions and ensure long-term resilience.”


Enterprises in the region are embracing clean core principles and eliminating unnecessary customization to keep their central SAP systems stable. Organizations are standardizing business processes while adding enhancements through SAP Business Technology Platform extensions to preserve upgrade flexibility. Teams are also requiring detailed documentation of design decisions and clear separation between standard functions and differentiated capabilities.


Cloud adoption models vary across the region, reflecting different regulatory and operational environments. Enterprises in Australia and New Zealand are embracing cloud-native tools and public cloud architectures aligned with hyperscaler ecosystems. In contrast, many companies in India and Southeast Asia are building hybrid or private cloud environments due to data residency requirements and the complexity of local business operations.


Enterprises in Asia Pacific are cautiously integrating SAP Business AI capabilities into their core processes, such as workforce productivity, supply-chain planning and forecasting, while requiring explainable models, transparent audit trails and human oversight of automated decisions. Most organizations carrying out data migration in the region prefer selective data transitions for greater flexibility and reduced disruption. This approach allows them to retain critical historical data while lowering migration risk, though it requires strong data harmonization and early remediation planning, ISG says.


“Companies in Asia Pacific are looking to AI for significant operational improvements but want to retain control over AI deployments from the start,” said Maharshi Pandya, senior lead analyst, ISG, and lead author of the report. “By helping enterprises prepare for and carry out AI implementations responsibly, providers help clients maintain stability and lay the groundwork for future capabilities.”


The report also explores other trends in the SAP ecosystem in Asia Pacific, including increasing reliance on SAP Cloud Application Lifecycle Management and a growing enterprise emphasis on auditability and system stability during multi-country transformation programs.


For more insights into the challenges faced by enterprises in Asia Pacific using SAP, plus ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.


The report evaluates the capabilities of 34 providers across three quadrants: SAP S4/HANA System Transformation, SAP Application Managed Services and SAP Business AI and Business Technology Platform (BTP) Services


It names Accenture, Capgemini, Deloitte, HCLTech, IBM, Infosys, TCS, Tech Mahindra and Wipro as Leaders in all three quadrants. DXC Technology and NTT DATA are named as Leaders in two quadrants each.


In addition, Atos is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants. Hitachi Digital Services is named as a Rising Star in one quadrant.


In the area of customer experience, Infosys is named the global ISG CX Star Performer for 2026 among SAP ecosystem providers. Infosys earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.


The 2026 ISG Provider Lens SAP Ecosystem report for Asia Pacific is available to subscribers or for one-time purchase on this webpage.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260430253783/en/
Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com
Eric Arvidson, Matter Communications for ISG

+1 978-518-4542

isg@matternow.com


Original: Companies in Asia Pacific Accelerate SAP Modernization

????????????ServiceNow?????AI???????April 30, 2026 5:13 PM
Business Wire
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businesswire.com????????????:https://www.businesswire.com/news/home/20260429217919/ja/
Press Contacts:


Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com


Eric Arvidson, Matter Communications for ISG

+1 978-358-4542

isg@matternow.com


Original: ????????????ServiceNow?????AI???????

Firms in Asia Pacific Use ServiceNow to Build AI OperationsApril 29, 2026 7:00 PM
Business Wire
ServiceNow’s role evolves as organizations advance AI readiness, platform consolidation, ISG Provider Lens® report says


Enterprises throughout Asia Pacific are expanding their use of the ServiceNow platform as they adapt to changing geopolitical conditions and the rise of AI, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.


The 2026 ISG Provider Lens® ServiceNow Ecosystem Partners report for Asia Pacific finds that organizations are shifting focus from digital transformation to establishing AI readiness and operational resilience. As part of this transition, they are using ServiceNow to improve workflows to address complex regulations and growing cost concerns.


“ServiceNow is an increasingly important part of operational strategy for many enterprises in Asia Pacific,” said Michael Gale, partner and regional leader, ISG Asia Pacific. “The workflow orchestration capabilities of ServiceNow and its partners amplify investments in standardized architectures and stronger data foundations to support scalable, AI-powered automation.”


Enterprises in mature markets in the region, including Australia, New Zealand and Japan, are using ServiceNow in modernization initiatives focused on reducing technical debt and establishing data sovereignty as supply chains shift toward regionalization. These organizations are restructuring legacy workflows and consolidating systems within the platform to meet strict compliance requirements. Many enterprises in Southeast Asia and India are bypassing legacy constraints, adopting ServiceNow within multicloud environments and deploying AI in greenfield settings to achieve faster implementation and scalability.


Despite strong interest in generative AI, enterprises across Asia Pacific are activating AI capabilities cautiously due to governance, cost and data readiness requirements. Many organizations are making foundational improvements, such as ensuring the integrity of configuration management databases and standardized data models within ServiceNow, before enabling AI features. They seek reliable outputs, reduced risk and alignment with policy frameworks.


Enterprises in the region are also consolidating fragmented systems into unified ServiceNow instances to simplify operations and reduce total cost of ownership. By standardizing workflows across business functions, they are improving governance and visibility. Adoption is expanding into industry-specific use cases, particularly in retail and the public sector, where organizations are using ServiceNow to manage operations, enforce compliance and improve service delivery at scale, ISG says.


“ServiceNow allows enterprises in Asia Pacific to bring automation, governance and AI together in one platform,” said Megha Dodke, lead author of the report. “Service providers are helping companies integrate these capabilities into strategies that meet regional and industry-specific requirements.”


The report also explores other trends affecting ServiceNow adoption in APAC, including the significant untapped potential for retail service management platforms in the region and the adoption of frameworks for future agentic AI deployments.


For more insights into the challenges faced by enterprises in Asia Pacific using ServiceNow, along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.


The report evaluates the capabilities of 36 providers across three quadrants: ServiceNow Consulting and Implementation Services (Professional Services), ServiceNow Managed Services and Innovation on ServiceNow.


It names Accenture, Capgemini, Cognizant, Deloitte, DXC Technology, Fujitsu, HCLTech, Infosys, NTT DATA, TCS and Wipro as Leaders in all three quadrants. AC3 is named as a Leader in two quadrants and Coforge, Kyndryl and Tech Mahindra as Leaders in one quadrant each.


In addition, Versent (Epicon) is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants. Coforge is named as a Rising Star in one quadrant.


Customized versions of the report are available from DXC Technology and Versent (Epicon).


In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2026 among ServiceNow ecosystem providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.


The 2026 ISG Provider Lens ServiceNow Ecosystem Partners report for Asia Pacific is available to subscribers or for one-time purchase on this webpage.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260429292063/en/
Press Contacts:


Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com


Eric Arvidson, Matter Communications for ISG

+1 978-358-4542

isg@matternow.com


Original: Firms in Asia Pacific Use ServiceNow to Build AI Operations

U.K. Enterprises Expand Governed Salesforce AI AdoptionApril 29, 2026 5:00 AM
Business Wire
Data readiness, auditability, industrialized delivery models shape investments, ISG Provider Lens® report says


Enterprises in the U.K. are expanding transformations of Salesforce environments, with stronger controls for data, AI and delivery of capabilities, as they adopt autonomous workflows and modernize customer operations, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.


The 2026 ISG Provider Lens® Salesforce Ecosystem Partners report for the U.K. finds that enterprises are pursuing Salesforce modernization in an environment shaped by data protection requirements, AI governance expectations and pressure to show business value quickly. Organizations are extending Salesforce beyond core sales and service into omnichannel engagement, contact center automation and industry-specific use cases. As they do, they are putting more emphasis on resilient architectures, disciplined change management and compliant operating models.


“Companies in the U.K. are transforming their use of Salesforce for the age of AI, but they want AI adoption to be controlled, explainable and tied to operational outcomes,” said Rakesh Parameshwara B, director at ISG. “Providers that deliver governance, data readiness and repeatable deployments are best positioned to support this next phase of enterprise adoption.”


Many enterprises in the U.K. are prioritizing auditability and trust as they scale generative AI and autonomous capabilities on Salesforce. They want policy guardrails, decision logs, human-approval checkpoints and explainable workflows embedded into agent-based use cases. The goal is to accelerate automation without weakening accountability, especially in regulated sectors such as financial services, public services and utilities.


Companies are also demanding stronger links between platform spending and business outcomes. They want to incorporate FinOps disciplines that link license consumption, storage, API usage and AI credits to metrics such as customer experience, revenue, case resolution and time to market.


At the same time, U.K. organizations are investing in integration and evergreen operations to support broader Salesforce adoption. They are using Data 360 unification, semantic modeling and MuleSoft-led orchestration to create reliable enterprise data foundations. Companies are implementing AgentOps, DevSecOps and industrialized delivery models to keep pace with Salesforce’s release cycle and reduce risk. Buyers increasingly favor modular transformation roadmaps and quick-start approaches over large, monolithic programs, ISG says.


“Enterprises in the U.K. are no longer satisfied with Salesforce AI pilots that cannot be governed or scaled,” said Sonam Chawla, senior lead analyst at ISG and lead author of the report. “They are looking for providers that can realize durable transformation outcomes through trusted data, operational discipline and measurable value.”


The report also explores other trends affecting the U.K. Salesforce ecosystem, including growing demand for U.K.-specific reference cases and increasing interest in outcome-linked pricing for optimization engagements.


For more insights into the Salesforce-related challenges faced by enterprises in the U.K., plus ISG’s advice for overcoming them, see the ISG Provider Lens Focal Points briefing here.


The report for the U.K. evaluates the capabilities of 33 providers across three quadrants: Professional Services, Value Realization and Optimization Services and Innovation on Salesforce/Agentforce.


It names Accenture, Capgemini, Cognizant, HCLTech, Infosys, TCS, Tech Mahindra and Wipro as Leaders in all three quadrants. LTM is named as a Leader in two quadrants, while Coforge, Deloitte, Hexaware, PwC and Reply are named as Leaders in one quadrant each.


In addition, Coforge, fluent:cx, Hexaware and Reply are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.


In the area of customer experience, Hexaware is named the global ISG CX Star Performer for 2026 among Salesforce ecosystem providers. Hexaware earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.


A customized version of the report is available from Hexaware.


The 2026 ISG Provider Lens Salesforce Ecosystem Partners report for the U.K. is available to subscribers or for one-time purchase on this webpage.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260429628057/en/
Sarah Ye, ISG

+44 7833 567868

sarah.ye@isg-one.com
Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com


Original: U.K. Enterprises Expand Governed Salesforce AI Adoption

Europäische ServiceNow-Strategien konzentrieren sich auf KI und SouveränitätApril 28, 2026 4:44 PM
Business Wire
Unternehmen stellen auf plattformbasierte, Compliance-fähige Modelle mit integrierter KI und upgrade-sicheren Architekturen um, so der ISG Provider Lens®-Bericht


Unternehmen in Europa konsolidieren Funktionen rund um die ServiceNow-Plattform und integrieren diese in Kernsysteme, um kohärente Betriebsmodelle zu etablieren, die den Einsatz von KI unterstützen. Dies geht aus einem neuen Forschungsbericht hervor, der heute von der Information Services Group (ISG) (Nasdaq: III), einem globalen, auf KI spezialisierten Technologie- und Beratungsunternehmen, veröffentlicht wurde.


Der Bericht 2026 ISG Provider Lens® ServiceNow Ecosystem Partners für Europa kommt zu dem Ergebnis, dass Unternehmen aufgrund regulatorischer Anforderungen, Bedenken hinsichtlich der Datenhoheit und der Notwendigkeit einer skalierbaren, auditfähigen KI-Integration von isolierten ServiceNow-Implementierungen hin zu einer plattformweiten Einführung übergehen.


„ServiceNow entwickelt sich bei vielen europäischen Unternehmen zum Rückgrat des Geschäftsbetriebs“, sagte Dr. Matthias Paletta, Direktor bei ISG. „Unternehmen transformieren ServiceNow, indem sie KI in Arbeitsabläufe einbetten, müssen dabei aber auch eine strenge Aufsicht, Compliance und Geschäftsergebnisse sicherstellen.“


Unternehmen in Europa legen beim Aufbau von ServiceNow-Umgebungen Wert auf Souveränität und integrieren standortgebundene Datenverarbeitung, strenge Kontrollmaßnahmen und lückenlose Rückverfolgbarkeit in ihre Architekturen. Zunehmend bevorzugen sie Lösungen, die unter Berücksichtigung gesetzlicher Vorschriften entwickelt wurden, insbesondere in risikoreichen Umgebungen oder dort, wo die internen Kapazitäten begrenzt sind. Als Reaktion darauf betrachten Anbieter die Integration von KI in Arbeitsabläufe als Grundfunktion und integrieren gleichzeitig zentralisierte Kontrollen sowie klar definierte Richtlinienrahmen.


Viele Unternehmen in der Region setzen branchenspezifische Lösungen ein, die auf Sektoren wie Banken, Gesundheitswesen, Telekommunikation, Fertigung und den öffentlichen Sektor zugeschnitten sind. Diese Lösungen umfassen vorkonfigurierte Datenmodelle und standardisierte Prozessrahmen, die die Implementierungszeit verkürzen und den Bedarf an Prozessneugestaltung begrenzen. Dieser Ansatz unterstützt einen konsistenteren Betrieb und trägt dazu bei, die Amortisationszeit über verschiedene Geschäftsfunktionen hinweg zu verkürzen.


In Europa entwickeln sich Beratungs- und Implementierungsansätze weiter, wobei der Fokus zunehmend auf strukturierter Planung und standardisierter Bereitstellung liegt. Unternehmen legen größeren Wert auf frühzeitige Designentscheidungen, um eine reibungslosere Einführung neuer Funktionen zu gewährleisten. Branchenspezifische Blaupausen helfen ihnen, Initiativen schneller zu bewerten und zu genehmigen, insbesondere in vorsichtigen Umgebungen. Eine engere Zusammenarbeit zwischen Plattformanbietern, Partnerteams und Unternehmensakteuren hilft Unternehmen, neue Funktionen frühzeitig zu testen, Anwendungsfälle zu validieren und sie in den Betrieb einzuführen, ohne bestehende Systeme zu stören.


„In Europa erfordern ServiceNow-Projekte eine strukturierte Plattformstrategie für ein solides Vorabdesign, eine schnelle Bereitstellung und eine solide Governance“, so Ashwin Gaidhani, Hauptautor des Berichts. „Unternehmen profitieren von einer konsistenten Umsetzung durch Anbieter, die standardisierte Bereitstellungsmodelle nutzen und eng mit den Kunden zusammenarbeiten.“


Der Bericht beleuchtet zudem weitere Trends, darunter das wachsende Interesse an Funktionen für das Kundenservice-Management und die steigende Nachfrage nach Konfigurations-, Preis- und Angebotsfunktionen in komplexen Fertigungsumgebungen.


Weitere Einblicke in die Herausforderungen im Zusammenhang mit ServiceNow, denen sich Unternehmen in Europa gegenübersehen, sowie Empfehlungen von ISG zu deren Bewältigung finden Sie im ISG Provider Lens Focal Points-Briefing hier.


Der Bericht bewertet die Fähigkeiten von 40 Anbietern in drei Quadranten: ServiceNow-Beratungs- und Implementierungsdienstleistungen (Professional Services), ServiceNow-Managed Services und Innovation auf ServiceNow.


Der Bericht nennt Accenture, Capgemini, Cognizant, Deloitte, DXC Technology, Fujitsu, HCLTech, Infosys, TCS, T-Systems/OS und Wipro als „Leaders“ in allen drei Quadranten. Atos, LTM und Tech Mahindra werden jeweils in zwei Quadranten als „Leaders“ genannt. Der Bericht nennt agineo, Inetum, NTT DATA und Plat4mation jeweils in einem Quadranten als „Leaders“.


Darüber hinaus werden Brillio, Hexaware, Inetum und Tech Mahindra in jeweils einem Quadranten als „Rising Stars“ genannt – Unternehmen mit einem „vielversprechenden Portfolio“ und „hohem Zukunftspotenzial“ gemäß der Definition von ISG.


Im Bereich Kundenerfahrung wird HCLTech unter den ServiceNow-Ökosystem-Anbietern zum globalen ISG CX Star Performer für 2026 ernannt. HCLTech erzielte die höchsten Kundenzufriedenheitswerte in der ISG-Umfrage „Voice of the Customer“, die Teil des ISG-Star-of-Excellence™-Programms ist, der führenden Qualitätsauszeichnung für die Technologie- und Business-Services-Branche.


Maßgeschneiderte Versionen des Berichts sind bei Atos, Brillio, DXC Technology, Inetum und T-Systems erhältlich.


Der Bericht „2026 ISG Provider Lens ServiceNow Ecosystem Partners“ für Europa ist für Abonnenten oder als Einmalkauf auf dieser Webseite verfügbar.


Über die Information Services Group (ISG)


ISG (Nasdaq: III) ist ein weltweit tätiges, auf KI spezialisiertes Technologie- und Beratungsunternehmen. Als vertrauenswürdiger Partner von mehr als 900 Kunden, darunter 75 der weltweit 100 führenden Unternehmen, ist ISG ein langjähriger Marktführer im Bereich Technologie- und Unternehmensdienstleistungen und steht heute an vorderster Front beim Einsatz von KI, um Unternehmen zu operativer Exzellenz und schnellerem Wachstum zu verhelfen. Das 2006 gegründete Unternehmen ist bekannt für seine proprietären Marktdaten und -analysen, seine fundierten Kenntnisse und die Steuerung von Anbieter-Ökosystemen sowie für die Expertise seiner weltweit 1.500 Fachleute, die gemeinsam daran arbeiten, Kunden dabei zu unterstützen, den Wert ihrer Technologieinvestitionen zu maximieren.


Die Ausgangssprache, in der der Originaltext veröffentlicht wird, ist die offizielle und autorisierte Version. Übersetzungen werden zur besseren Verständigung mitgeliefert. Nur die Sprachversion, die im Original veröffentlicht wurde, ist rechtsgültig. Gleichen Sie deshalb Übersetzungen mit der originalen Sprachversion der Veröffentlichung ab.

Originalversion auf businesswire.com ansehen: https://www.businesswire.com/news/home/20260428390706/de/
Pressekontakte:


Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com


Philipp Jaensch, ISG

+49 151 730 365 76

philipp.jaensch@isg-one.com


Original: Europäische ServiceNow-Strategien konzentrieren sich auf KI und Souveränität

European ServiceNow Strategies Focus on AI, SovereigntyApril 28, 2026 4:00 AM
Business Wire
Organizations shift to platform-based, compliance-ready models with embedded AI, upgrade-safe architectures, ISG Provider Lens® report says


Enterprises in Europe are consolidating functions around the ServiceNow platform, integrating it with core systems to establish coherent operating models that support AI deployment, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.


The 2026 ISG Provider Lens® ServiceNow Ecosystem Partners report for Europe finds that organizations are moving beyond isolated ServiceNow implementations toward platform-wide adoption, driven by regulatory requirements, data sovereignty concerns and the need for scalable, audit-ready AI integration.


“ServiceNow is becoming the backbone of enterprise operations at many European companies,” said Dr. Matthias Paletta, director, ISG. “Organizations are transforming ServiceNow by embedding AI within workflows but must also ensure strong oversight, compliance and business results.”


Organizations in Europe are prioritizing sovereignty as they build ServiceNow environments, embedding location-bound data handling, strong control measures and end-to-end traceability into their architectures. Increasingly, they prefer solutions designed with regulations in mind, particularly in high-risk settings or where internal capacity is limited. In response, providers are treating the integration of AI into workflows as a baseline capability while including centralized control and clearly defined policy frameworks.


Many organizations in the region are adopting industry-specific solutions tailored to sectors such as banking, healthcare, telecom, manufacturing and the public sector. These solutions include preconfigured data models and standardized process frameworks that shorten implementation time and limit the need to redesign processes. This approach supports more consistent operations and helps accelerate time to value across different business functions.


In Europe, consulting and implementation approaches are evolving, with an increasing focus on structured planning and standardized delivery. Organizations are placing greater emphasis on early design decisions to ensure smoother adoption of new capabilities. Industry-specific blueprints are helping them evaluate and approve initiatives more quickly, especially in cautious environments. Closer collaboration between platform providers, partner teams and enterprise stakeholders is helping organizations test new features early, validate use cases and introduce them into operations without disrupting existing systems.


“In Europe, ServiceNow projects require a structured platform strategy for a strong upfront design, fast deployment and solid governance,” said Ashwin Gaidhani, lead author of the report. “Companies are getting consistent execution from providers that use standardized delivery models and tight collaboration with clients.”


The report also explores other trends, including growing interest in customer service management capabilities and rising demand for configure-price-quote functionality in complex manufacturing environments.


For more insights into ServiceNow-related challenges faced by enterprises in Europe, plus ISG’s advice for overcoming them, see the ISG Provider Lens Focal Points briefing here.


The report evaluates the capabilities of 40 providers across three quadrants: ServiceNow Consulting and Implementation Services (Professional Services), ServiceNow Managed Services and Innovation on ServiceNow.


The report names Accenture, Capgemini, Cognizant, Deloitte, DXC Technology, Fujitsu, HCLTech, Infosys, TCS, T-Systems/OS and Wipro as Leaders in all three quadrants. Atos, LTM and Tech Mahindra are named as Leaders in two quadrants each. The report names agineo, Inetum, NTT DATA and Plat4mation as Leaders in one quadrant each.


In addition, Brillio, Hexaware, Inetum and Tech Mahindra are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.


In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2026 among ServiceNow ecosystem providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.


Customized versions of the report are available from Atos, Brillio, DXC Technology, Inetum and T-Systems.


The 2026 ISG Provider Lens ServiceNow Ecosystem Partners report for Europe is available to subscribers or for one-time purchase on this webpage.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260428289784/en/
Press Contacts:


Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com


Philipp Jaensch, ISG

+49 151 730 365 76

philipp.jaensch@isg-one.com


Original: European ServiceNow Strategies Focus on AI, Sovereignty

AI Integration Accelerates U.S. Salesforce AdoptionApril 27, 2026 11:00 AM
Business Wire
Firms implement data integration and automation to accelerate processes, deliver measurable results, ISG Provider Lens® report says


Enterprises in the U.S. are adopting Salesforce platforms built on unified data architectures and autonomous workflows powered by AI to improve operational efficiency, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.


The 2026 ISG Provider Lens® Salesforce Ecosystem Partners report for the U.S. finds that organizations are transitioning from isolated customer relationship management (CRM) systems to integrated, cross-cloud, API-based integration strategies, enabling real-time insights and more coordinated enterprise operations.


“A shift to an AI-enhanced operating model is reshaping the U.S. Salesforce market,” said Bill Huber, ISG partner, Digital Platforms and Solutions. “As U.S. enterprises adopt the Salesforce agentic vision, they are looking for evidence of governed AI, data foundations, compliance and accelerated time to value.”


Enterprises in the U.S. are standardizing on Salesforce’s Agentforce 360 AI system for autonomous workflows, with the Data 360 platform for governance. Organizations are building decision-making architectures with governed first-party data, identity resolution and minimal data replication. This strategy helps to ensure accuracy and compliance, enable continuous updates and contextual insights and improve coordination across business functions.


Evolving regulations in the U.S., including state-level privacy regimes, are changing how U.S. enterprises deploy AI and Salesforce solutions. Organizations in highly regulated industries such as healthcare and financial services are embedding governance, risk and compliance frameworks into development and operations. Many are also instituting audit trails, human oversight and policy guardrails for accountability and to reduce the risks associated with AI-driven processes.


In Salesforce provider engagements, U.S. enterprises are shifting from time-and-materials deals toward models tied to measurable performance improvements. They seek fixed-price and outcome-based approaches that will align technology investments with business results such as reduced cycle times and improved service efficiency. Their preferred operational models include proactive monitoring, automated remediation and cost optimization to demonstrate clear value, ISG finds.


Midmarket enterprises in the U.S. are adopting Salesforce solutions through modular and cost-controlled deployment approaches. They favor phased rollouts, often using accelerators, that allow use cases to scale over time without large upfront investments. Midsize companies seek flexible delivery models that combine onshore oversight with scalable nearshore and offshore execution to steadily expand automation and platform capabilities.


“U.S. enterprises expect Salesforce ecosystems to connect agent outcomes to measurable KPIs and scale from one use case to a mesh of agents,” said Ashwin Gaidhani, lead author of the report. “Over the next 12 to 18 months, the center of gravity in the U.S. will continue to shift from build completion to verifiable value realization and governance.”


The report also explores other trends affecting Salesforce adoption in the U.S., including the use of zero-copy and limited-replication data access to contain costs and the growing adoption of FinOps, AgentOps and RiskOps frameworks.


For more insights into the challenges faced by enterprises using Salesforce in the U.S., along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.


The 2026 ISG Provider Lens Salesforce Ecosystem Partners report for the U.S. evaluates the capabilities of 40 providers across three quadrants: Professional Services, Value Realization and Optimization Services and Innovation on Salesforce/Agentforce.


The report names Accenture, Capgemini, Cognizant, Deloitte, HCLTech, IBM, Infosys, PwC, TCS and Wipro as Leaders in all three quadrants. It names Coastal, LTM, NTT DATA, Slalom and Tech Mahindra as Leaders in two quadrants each. Perficient and Persistent Systems are named as Leaders in one quadrant each.


In addition, Genpact, LTM, NTT DATA and Persistent Systems are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.


In the area of customer experience, Hexaware is named the global ISG CX Star Performer for 2026 among Salesforce ecosystem providers. Hexaware earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.


A customized version of the report is available from Coastal.


The 2026 ISG Provider Lens Salesforce Ecosystem Partners report for the U.S. is available to subscribers or for one-time purchase on this webpage.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260427465543/en/
Press Contacts:


Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com


Eric Arvidson, Matter Communications for ISG

+1 978-518-4542

isg@matternow.com


Original: AI Integration Accelerates U.S. Salesforce Adoption

ISG to Study Providers of Advanced Analytics and AI ServicesApril 24, 2026 11:00 AM
Business Wire
Upcoming ISG Provider Lens® reports will evaluate providers that support large-scale, AI-led digital transformation


Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that help enterprises embed AI into decision-making across innovation, customer experience and operations.


The study results will be published in a series of comprehensive ISG Provider Lens® reports, called Advanced Analytics and AI Services, scheduled to be released in December 2026. The reports will cover companies offering services across data science, AI and data and analytics modernization.


Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.


As enterprises embark on scaled, production-level deployments that integrate AI into core workflows, demand is increasing for analytics and AI services to modernize data ecosystems, scale analytics and operationalize AI. Many organizations are also adopting more advanced AI capabilities, including computer vision and knowledge graphs, for autonomous operations. Service providers are expanding their offerings with reusable frameworks and industry-specific solutions to accelerate enterprise-wide AI adoption.


“Enterprises are focused on building unified data architectures and semantic consistency to improve AI model trust and accuracy,” said Namratha Dharshan, chief business leader at ISG. “This is becoming critical to enabling dependable, real-time decision intelligence.”


ISG has distributed surveys to 250 advanced analytics and AI service providers. Working in collaboration with ISG’s global advisors, the research team will produce two quadrants representing the advanced analytics and AI services typical enterprises are buying, based on ISG’s experience working with its clients. The two quadrants are:



Data Science and AI Services, evaluating providers that enable enterprises to design, develop and scale context-aware data science solutions. The providers are assessed on their ability to deliver a comprehensive portfolio featuring proprietary assets, including AI and ML platforms and accelerators.



Data and Analytics Modernization Services, assessing providers that modernize enterprise data and business intelligence ecosystems. Enterprises seek providers that offer end-to-end services assessment, architecture and data integration to improve data availability, performance and usability across the enterprise.



Geographically focused reports from the study will cover the global advanced analytics and AI services market and examine products and services available in Brazil, Europe and the U.S. ISG analysts Gowtham Kumar Sampath (U.S.), Saravanan M S (Europe) and Marcio Tabach (Brazil) will serve as authors of the reports.


A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as advanced analytics AI service providers can contact ISG and ask to be included in the study.


All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260424525257/en/
Press Contacts:



Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com
Eric Arvidson, Matter Communications for ISG

+1 978-518-4542

isg@matternow.com


Original: ISG to Study Providers of Advanced Analytics and AI Services

Enterprises Transform Procurement Operations with AIApril 24, 2026 9:00 AM
Business Wire
Companies integrate AI features to expand visibility and influence business outcomes, ISG Provider Lens® report says


Enterprises are advancing procurement operations toward AI-enabled, data-driven processes that improve scalability, strengthen governance and deliver better business outcomes, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.


The 2026 ISG Provider Lens® global Procurement Services report finds that organizations are taking procurement methods beyond task automation, embedding AI-assisted capabilities into core processes to speed up procurement and increase agility while strengthening operational controls.


“Enterprises are redefining procurement as a strategic function supported by well-governed AI with strong data foundations,” said Robert Stapleton, partner at ISG. “AI-enabled procurement features are helping organizations reduce risk, increase resilience and achieve better financial outcomes.”


Many companies are integrating AI into sourcing, contracting and accounts payable systems to both automate decision-making and improve oversight. AI-based tools guide users through workflows, making purchase processing more accurate and reducing the need for manual validation. As a result, organizations are achieving faster cycle times with fewer operational errors and giving procurement teams time to focus more on strategic planning and decision-making than on repetitive tasks.


A key improvement is the ability to consolidate procurement requests through unified intake models that standardize how demands enter the system. Guiding transactions through one entry point with automation improves user experience and reduces the fragmentation of processes between departments. This approach increases visibility into spending and ensures consistent routing and prioritization of requests. It also strengthens policy adherence without requiring additional enforcement mechanisms.


Enterprises are treating data quality management as a daily discipline rather than a one-time initiative. Ongoing data stewardship that ensures the accuracy of supplier and transaction information enables real-time insights into spending, supplier risks and process performance. With those insights, such as early detection of impending delays, teams can be proactive about preventing late payments or preparing for supply disruptions. Rather than always adapting to events after they happen, procurement can do more to influence business outcomes, ISG says.


“Procurement transformation is increasingly holistic, with the goal of enhancing both efficiency and resilience,” said Tarun Nathooram Vaid, principal analyst at ISG and lead author of the report. “Service providers are supporting enterprises with structured, AI-powered approaches that reshape the flow of demand, decisions and controls.”


The report also explores other trends in procurement services, including the adoption of modular service components to accelerate implementation and the integration of risk and compliance controls into daily workflows.


For more insights into the procurement challenges faced by enterprises, along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.


The report evaluates the capabilities of 28 providers across three quadrants: Procurement Operations Modernization Services, Strategic Sourcing & Category Management and Supplier Management and Contract Lifecycle Services.


It names Accenture, Capgemini, Corcentric, Deloitte, Genpact, GEP, HCLTech, IBM, Infosys and TCS as Leaders in all three quadrants. The report names PwC as a Leader in two quadrants and Tech Mahindra and Wipro as Leaders in one quadrant each.


In addition, Cognizant and ProcureAbility are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants each. Tech Mahindra and Wipro are named as Rising Stars in one quadrant each.


In the area of customer experience, Wipro is named the global ISG CX Star Performer for 2026 among Procurement BPO Services providers. Wipro earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.


Customized versions of the report are available from GEP, Infosys and Capgemini.


The 2026 ISG Provider Lens global Procurement Services report is available to subscribers or for one-time purchase on this webpage.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260424413158/en/
Press Contacts:


Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com


Eric Arvidson, Matter Communications for ISG

+1 978-518-4542

isg@matternow.com


Original: Enterprises Transform Procurement Operations with AI

ISG to Study Generative AI Service ProvidersApril 22, 2026 11:00 AM
Business Wire
Upcoming ISG Provider Lens® report will evaluate providers that help enterprises use GenAI as a strategic enabler of intelligent operations


Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that help enterprises achieve scaled, value-creating transformation with GenAI.


The study results will be published in a series of comprehensive ISG Provider Lens® reports, called Generative AI Services, scheduled to be released in September 2026. The reports will cover companies offering GenAI strategy, consulting, development and deployment services.


Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.


Enterprises are advancing to scaled deployment of GenAI, embedding it into core operations and decision-making. This movement is creating growing demand for structured approaches that accelerate enterprise-wide deployment and return on investment. Organizations seek providers that can enable this transition with robust strategies, scalable architectures and disciplined execution, ensuring that GenAI initiatives deliver sustained business value across multiple functions.


“Enterprises are gaining access to more context-aware and cost-efficient GenAI capabilities through advances in large and small language models,” said Namratha Dharshan, chief business leader at ISG. “This is increasing demand for providers that can tailor and operationalize these models for specific business needs.”


ISG has distributed surveys to approximately 170 GenAI service providers. Working in collaboration with ISG’s global advisors, the research team will produce two quadrants representing the typical GenAI services enterprises are buying, based on ISG’s experience working with its clients. The two quadrants are:



Strategy and Consulting Services, evaluating providers delivering strategy and consulting services to help enterprises plan and operationalize GenAI initiatives. These providers are assessed on their domain-specific advisory expertise and capabilities in large language models, small language models, fine tuning, retrieval-augmented generation and model selection strategies.



Development and Deployment Services, assessing providers that deliver end-to-end services to industrialize and scale GenAI solutions from pilot to production. The providers should be able to architect secure cloud infrastructures and implement large language model operations.



Geographically focused reports from the study will cover the global GenAI services market and examine products and services available in Brazil and globally. ISG analysts Gowtham Kumar Sampath and Hemangi Patel (global) and Adriana Frantz (Brazil) will serve as authors of the reports.


A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as generative AI service providers can contact ISG and ask to be included in the study.


All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260422268005/en/
Press Contacts:


Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com


Eric Arvidson, Matter Communications for ISG

+1 978-518-4542

isg@matternow.com


Original: ISG to Study Generative AI Service Providers

ISG??????™:??????????????????????AI????????1????2???April 22, 2026 10:23 AM
Business Wire
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businesswire.com????????????:https://www.businesswire.com/news/home/20260421152765/ja/
Press Contacts:
Will Thoretz, ISG

+1 203 517 3119

will.thoretz@isg-one.com
Eric Arvidson, Matter Communications for ISG

+1 978-518-4542

isg@matternow.com


Original: ISG??????™:??????????????????????AI????????1????2???

AI Demand Sparks Q1 Double-Digit Growth in Asia Pacific’s Technology Services Market, ISG Index™ FindsApril 21, 2026 8:00 PM
Business Wire
Combined market up 16%, driven by 18% increase in XaaS demand


Managed services rebounds, up 2%, to break 4-quarter losing streak


Spending on technology services in Asia Pacific grew by double digits in the first quarter, powered by AI-driven demand for cloud infrastructure services, while managed services saw modest growth, the latest state-of-the-industry report from Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, found.


The Asia Pacific ISG Index™, which measures commercial outsourcing contracts with annual contract value (ACV) of US $5 million or more, shows ACV for the combined market—both managed services and as-a-service (XaaS)—rose 16 percent versus the prior year, to US $7.1 billion. It was only the third quarter of double-digit growth the region has produced in the last two years. Versus the fourth quarter of 2025, the market was up 15 percent.


XaaS spending climbed 18 percent, to a record US $6.3 billion, the segment’s fastest growth in two years. With interest in AI continuing to rise, demand for infrastructure-as-a-service (IaaS) advanced 19 percent, to a record US $5.6 billion, while software-as-a-service (SaaS) increased 15 percent, to a record US $675 million. Asia Pacific’s XaaS spending has grown at a slower pace than the Americas or EMEA, averaging 13.5 percent a quarter over the last 18 months.


Managed services ACV, meanwhile, rose 1.9 percent, to US $791 million, breaking a four-quarter losing streak during which time this segment averaged a 23 percent quarterly decline over the prior year. Against the fourth quarter of 2025, ACV was down 8 percent. Within this segment, IT outsourcing (ITO) slumped 32 percent, to US $409 million. Business process outsourcing (BPO) fell by 14 percent, to US $133 million, while engineering services rose to US $249 million, up from US $22 million in the prior year.


A total of 61 managed services contracts was awarded in the first quarter, up 7 percent year on year, but down 6 percent against the prior quarter. The number of smaller deals, those between US $5 million and US $9 million, rose 19 percent versus the prior year.


“Asia Pacific continues to be a cloud-first market, with digital transformation and AI fueling demand for infrastructure and software services,” said Michael Gale, partner and regional leader, ISG Asia Pacific. “Managed services rebounded this quarter but still has not returned to the $1 billion run-rate that we saw several times in 2024.”


Results by Industry, Geography


Several of the region’s smaller industries increased their managed services spending significantly in the first quarter, including transportation, healthcare and business services, which were all up more than 100 percent. Among the larger verticals, banking, financial services and insurance (BFSI) rose 4 percent while manufacturing was flat and telecommunications was down significantly, off 60 percent from the prior year.


By geography, the smaller managed services markets of Southeast Asia, China and Korea were each up by triple digits versus the prior year. However, the larger markets weighed on overall results, with India down 9 percent, Australia-New Zealand down 33 percent and Japan down 54 percent.


New ISG AI Index™ Launched


ISG last week announced the launch of its ISG AI Index™, a first-of-its-kind benchmark that measures how AI is impacting the global technology and business services sector. The initial findings were presented during the ISG Index call last Thursday. They show that infrastructure-as-a-service (IaaS) has seen the greatest impact from AI, up 160 percent. Software as-a-service (SaaS) has risen 53 percent while managed services is up only slightly, at 0.3 percent. On a market-weighted basis, the composite ISG AI Index was up 77 percent since inception, dating to December 2022, just after the launch of ChatGPT 3.0 and the start of the current AI era. Visit this webpage for more details.


2026 Global Forecast


ISG said it is raising its full-year forecast for XaaS revenue growth to 25 percent, up 400 basis points from its January forecast, and is holding its managed services growth forecast at 2.1 percent for the year. The forecasts reflect ISG’s view that XaaS growth will continue to accelerate on strong demand for AI, while managed services growth will remain “steady” as enterprises focus on cost takeout to fund their AI initiatives.


About the ISG Index™


The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 94 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.


The 1Q26 Global ISG Index results were presented during a webcast last week. To view a replay of the webcast and download presentation slides, visit this webpage.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260421393185/en/
Press Contacts:
Will Thoretz, ISG

+1 203 517 3119

will.thoretz@isg-one.com
Eric Arvidson, Matter Communications for ISG

+1 978-518-4542

isg@matternow.com


Original: AI Demand Sparks Q1 Double-Digit Growth in Asia Pacific’s Technology Services Market, ISG Index™ Finds

Kyndryl Named a Leader in 2026 ISG Provider Lens™ Mainframes - Services and SolutionsApril 20, 2026 9:00 AM
PR Newswire (US)

Report highlights Kyndryl's modernization capabilities and AI-enabled models that help enterprises advance their mainframe strategies.NEW YORK, April 20, 2026 /PRNewswire/ -- Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, today announced that it has been recognized as a Leader in three categories in the 2026 ISG Provider Lens™ Mainframes — Services and Solutions Report, including Mainframe Technology Consulting, Mainframe as a Service (MFaaS) and Application Modernization Services.







The ISG recognition underscores Kyndryl's expertise supporting mission-critical mainframe environments and its commitment to delivering modernization built on security and governance, supported by automation, AIOps and AI-enabled discovery. It also reflects the company's continued investment in workforce development, ecosystem partnerships and resilient modernization pathways for regulated industries."Kyndryl's comprehensive mainframe consulting service enables it to support discrete projects and multi-year transformations, addressing both infrastructure and applications across various hosting models," said Pedro L. Bicudo Maschio, ISG distinguished analyst and author. He added that Kyndryl's MFaaS and agentic-AI capabilities offer customers predictable economics, operational agility and modernization readiness."ISG's recognition reinforces what we're hearing from customers: they want to modernize mainframe environments without compromising resilience," said Shawn D'Souza, SVP, Global Digital Consult Leader, Kyndryl. "At Kyndryl, we combine deep mainframe expertise with AI-enabled insights, strong governance, and ecosystem partnerships to help clients integrate and modernize responsibly across hybrid cloud environments."ISG recognized Kyndryl in the following areas:Leader in Mainframe Technology Consulting: ISG cited the company's strategy and assessment-led approach, targeted optimization, and hybrid cloud integration focus, supported by Kyndryl Bridge and agentic AI-enabled automated discovery and operational insights.Leader in the Mainframe as a Service quadrant: ISG recognized Kyndryl for operating a large global MFaaS and mainframe outsourcing footprint. The report highlighted Kyndryl's flexible consumption models, ranging from customer-owned environments to shared platforms like zCloud and C4i, and its continued investment in AI-driven autonomy, observability and IBM Z modernization aligned with customer resiliency and scalability needs.Leader in Application Modernization Services: ISG highlighted the company's end-to-end modernization approach — from structured assessments and iterative implementation to hybrid cloud integration—enabled by Kyndryl Bridge and its agentic AI and governance capabilities, alongside strong hyperscaler alliances.The report provides guidance for enterprises navigating generative AI-driven discovery, deterministic modernization approaches, AIOps adoption and hybrid integration, while evaluating providers' ability to support resilient and scalable mainframe operations.Read a copy of the 2026 ISG Provider Lens™ Mainframes — Services and Solutions Report and learn more about Kyndryl's mainframe and modernization services.About ISG Provider Lens® Research
The ISG Provider Lens® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, visit www.isg-one.com/research/isg-provider-lens.About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.About Kyndryl
Kyndryl (NYSE: KD) is a leading provider of mission-critical enterprise technology services, offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world's largest IT infrastructure services provider, the Company designs, builds, manages and modernizes the complex information systems that the world depends on every day. For more information, visit www.kyndryl.com.Kyndryl Press Contact
press@kyndryl.com 



View original content to download multimedia:https://www.prnewswire.com/news-releases/kyndryl-named-a-leader-in-2026-isg-provider-lens-mainframes--services-and-solutions-302746178.htmlSOURCE Kyndryl

Original: Kyndryl Named a Leader in 2026 ISG Provider Lens™ Mainframes - Services and Solutions

Europe’s Technology Services Market Accelerates in Q1 on Higher Demand for AI: ISG Index™April 20, 2026 4:00 AM
Business Wire
Combined market up 30%, to record US $12.2 billion, fueled by strong AI-driven IaaS growth


Demand for technology services in Europe continued to accelerate in the first quarter, driven by strong demand for the cloud-based infrastructure services needed to power AI, the latest state-of-the-industry report from Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, shows.


The EMEA ISG Index™, which measures commercial outsourcing contracts with annual contract value (ACV) of US $5 million or more, shows ACV for the combined market (both managed services and cloud-based as-a-service) climbed 30 percent in the first quarter, to a record US $12.2 billion. Sequentially, the market was up 12 percent from its previous high in the fourth quarter. Over the last seven quarters, EMEA’s combined market has risen by double-digits in six of them, averaging 22 percent year-on-year growth in that span.


“Europe has clearly turned the corner, as the region continues to embrace the power of AI to transform business,” said Anthony Drake, president of ISG’s EMEA region. “We’re seeing explosive growth in infrastructure services and steady growth in managed services, as companies focus on cost optimization to fund their AI ambitions. In the first quarter, business process outsourcing was a bright spot, as AI begins to positively impact these services.


“Overall, the promise of AI is clearly outweighing the impact of geopolitical concerns,” Drake added.


First-Quarter Results by Segment


ACV in the as-a-service (XaaS) segment soared 52 percent year on year, to a record US $7.5 billion. It was the segment’s highest growth rate since the third quarter of 2021, and the eighth consecutive quarter of double-digit year-on-year growth, during which time growth averaged 36.5 percent a quarter. Sequentially, the XaaS market was up 17 percent versus the fourth quarter of 2025.


Within this segment, infrastructure-as-a-service (IaaS) climbed 72 percent, to US $6.1 billion—its fastest quarterly growth rate in more than seven years—while software-as-a-service (SaaS) advanced only 0.7 percent, to US $1.4 billion.


Managed services ACV in the first quarter rose nearly 6 percent, US $4.7 billion, its second-best quarter ever, and only the second time EMEA produced two US $4 billion-plus quarters in a row. There were 285 managed services contracts signed in the quarter, up 2 percent from the prior year, including three mega deals (ACV of US $100 million or more), the same as last year, but with the ACV of those deals up 22 percent year on year. New scope ACV was up 15 percent, to US $3.3 billion, only the second time the region has reached that figure.


Within managed services, IT outsourcing (ITO) slid 16 percent, to US $2.9 billion, with all areas down except for bundled infrastructure and application development and maintenance (ADM) services, up nearly 300 percent, and end user computing (EUC), up 60 percent. Business process outsourcing (BPO), meanwhile, soared 145 percent, to US $1.3 billion, versus a weak first quarter last year, but was up 25 percent sequentially. The biggest gainers were HR, facilities management and industry-specific services, all up triple digits, while call center services, the largest area of BPO, eked out a 0.7 percent increase. Engineering, research and development (ER&D) services, meanwhile, was up 4 percent, to US $399 million.


By industry, managed services ACV was sharply higher in telecommunications (up 192 percent) and retail (up 105 percent), while energy and transportation were both up about 30 percent. However, the region’s two largest sectors—banking, financial services and insurance (BFSI) and manufacturing—were a drag on growth, down 43 percent and 30 percent, respectively.


Geographic Performance


The region’s largest market, the U.K., posted its second consecutive US $1 billion-plus quarter, up 6 percent year on year, to US $1.2 billion. France rose 15 percent, to US $954 million, while Benelux and Southern Europe, two similar-sized markets at about US $400 million, were up 22 percent and 8 percent, respectively. DACH, however, declined 20 percent, to US $716 million, its slowest quarter in two years, and the Nordics was down 33 percent, to US $359 million, its worst quarter since the third quarter of 2024.


New ISG AI Index™ Launched


ISG last week announced the launch of its ISG AI Index™, a first-of-its-kind benchmark that measures how AI is impacting the global technology and business services sector. The initial findings were presented during the ISG Index call last Thursday. They show that infrastructure-as-a-service (IaaS) has seen the greatest impact from AI, up 160 percent. Software as-a-service (SaaS) has risen 53 percent while managed services is up only slightly, at 0.3 percent. On a market-weighted basis, the composite ISG AI Index was up 77 percent since inception, dating to December 2022, just after the launch of ChatGPT 3.0 and the start of the current AI era. Visit this webpage for more details.             


2026 Global Forecast


ISG said it is raising its full-year forecast for XaaS revenue growth to 25 percent, up 400 basis points from its January forecast, and is holding its managed services growth forecast at 2.1 percent for the year. The forecasts reflect ISG’s view that XaaS growth will continue to accelerate on strong demand for AI, while managed services growth will remain “steady” as enterprises focus on cost takeout to fund their AI initiatives.


About the ISG Index™


The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 94 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.


The 1Q26 Global ISG Index results were presented during a webcast last week. To view a replay of the webcast and download presentation slides, visit this webpage.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260420005356/en/
Press Contacts:
Philipp Jaensch, ISG

+49 151 730 365 76

philipp.jaensch@isg-one.com
Will Thoretz, ISG

+1 203 517 3119

will.thoretz@isg-one.com


Original: Europe’s Technology Services Market Accelerates in Q1 on Higher Demand for AI: ISG Index™

Le marché européen des services technologiques s’accélère au premier trimestre, en raison d'une demande accrue en IA : ISG Index™April 20, 2026 4:00 AM
Business Wire
Le marché combiné en hausse de 30 %, atteignant un record de 12,2 milliards de dollars américains, porté par une forte croissance des services IaaS alimentée par l'IA


La demande de services technologiques en Europe a continué à monter en puissance au premier trimestre, portée par une forte demande de services d'infrastructure cloud nécessaires au fonctionnement de l'IA, comme le montre le dernier rapport sectoriel publié par Information Services Group (ISG) (Nasdaq : III), un cabinet international de premier plan spécialisé dans la recherche et le conseil en technologie.


L'indice ISG™ en zone EMEA, qui mesure l'externalisation commerciale d'une valeur annuelle du contrat (ACV) égale ou supérieure à 5 millions de dollars américains, indique que l'ACV du marché combiné (services gérés et services cloud à la demande) a progressé de 30 % au premier trimestre, atteignant un niveau record de 12,2 milliards de dollars américains. Le marché a enregistré une hausse de 12 % par rapport au trimestre précédent. Sur les sept derniers trimestres, le marché combiné de la région EMEA a affiché une croissance à deux chiffres à six reprises, avec une croissance annuelle moyenne de 22 % sur cette période.


« L’Europe a clairement franchi un cap, la région continuant d’exploiter le potentiel de l’IA pour transformer les entreprises », a déclaré Anthony Drake, président d’ISG EMEA. « Nous observons une croissance fulgurante des services d’infrastructure et une croissance soutenue des services gérés, les entreprises privilégiant l’optimisation des coûts pour financer leurs aspirations en matière d’IA. Au premier trimestre, l’externalisation des processus métier a été un secteur particulièrement dynamique, l’IA commençant à avoir un impact positif sur ces services. »


« Globalement, les promesses de l’IA éclipsent nettement l’impact des préoccupations géopolitiques », a ajouté Anthony Drake.


Résultats du premier trimestre par segment


La valeur annuelle du contrat (ACV) pour le segment XaaS (as-a-service) a bondi de 52 % sur un an, atteignant le chiffre record de 7,5 milliards de dollars. Il s'agit du taux de croissance le plus élevé du segment depuis le troisième trimestre 2021 et du huitième trimestre consécutif de croissance à deux chiffres sur un an, avec une croissance moyenne de 36,5 % par trimestre durant cette période. Le marché XaaS a progressé de 17 % par rapport au quatrième trimestre 2025 par rapport aux trimestre précédent.


Dans ce segment, l'infrastructure en tant que service (IaaS) a bondi de 72 %, atteignant 6,1 milliards de dollars, son taux de croissance trimestriel le plus rapide en plus de sept ans, tandis que le logiciel en tant que service (SaaS) n'a progressé que de 0,7 %, atteignant 1,4 milliard de dollars.


Au premier trimestre, l'ACV des services gérés a progressé de près de 6 %, atteignant 4,7 milliards de dollars, performant son deuxième meilleur trimestre historique. C'est seulement la deuxième fois que la région EMEA enregistre deux trimestres consécutifs supérieurs à 4 milliards de dollars. 285 contrats de services gérés ont été signés au cours du trimestre, enregistrant une hausse de 2 % par rapport à l'année précédente, dont trois méga-contrats (d'un chiffre d'affaires annuel de 100 millions de dollars ou plus), un nombre identique à celui de l'année dernière, mais dont l'ACV a progressé de 22 % en glissement annuel. Le nouveau volume de l'ACV a augmenté de 15 %, atteignant 3,3 milliards de dollars, un niveau atteint seulement pour la deuxième fois dans la région.


Au sein des services gérés, l'externalisation informatique (ITO) a reculé de 16 %, retombant à 2,9 milliards de dollars, tous les segments étant en baisse à l'exception des services groupés d'infrastructure et de développement et de maintenance d'applications (ADM), en hausse de près de 300 %, et de l'informatique utilisateur final (EUC), en progression de 60 %. L'externalisation des processus métier (BPO), quant à elle, a bondi de 145 %, passant à 1,3 milliard de dollars, par rapport à un premier trimestre morose l'année dernière, mais qui affiche toutefois une croissance de 25 % par rapport au trimestre précédent. Les plus fortes hausses ont été enregistrées dans les domaines des ressources humaines, de la gestion des installations et des services sectoriels, tous en progression à trois chiffres, tandis que les services de centres d'appels, principal segment du BPO, ont progressé de 0,7 %. Les services d'ingénierie, de recherche et de développement (ER&D) ont, quant à eux, augmenté de 4 %, atteignant 399 millions de dollars.


Par secteur d'activité, la valeur annuelle du contrat (ACV) des services gérés a fortement progressé dans les télécommunications (+192 %) et le commerce de détail (+105 %), tandis que l'énergie comme les transports ont enregistré une hausse d'environ 30 %. Toutefois, les deux plus grands secteurs de la région, à savoir le secteur BFSI (banque, services financiers et assurance) et l'industrie manufacturière, ont ralenti leur croissance, avec des baisses respectives de 43 % et 30 %.


Performance géographique


Le Royaume-Uni, premier marché de la région, a enregistré son deuxième trimestre consécutif dépassant le milliard de dollars, avec 1,2 milliard de dollars, soit une hausse de 6 % en glissement annuel. La France a progressé de 15 %, passant à 954 millions de dollars, tandis que le Benelux et l'Europe du Sud, deux marchés de taille comparable (d'environ 400 millions de dollars), ont augmenté de 22 % et 8 % respectivement. La région DACH (Allemagne, Autriche, Suisse) a par contre chuté de 20 %, avec 716 millions de dollars, réalisant son plus faible trimestre en deux ans, et les pays nordiques ont chuté de 33 %, avec 359 millions de dollars, leur pire trimestre depuis le troisième trimestre 2024.


Lancement du nouvel indice ISG AI Index™


La semaine dernière, ISG a annoncé le lancement de son indice ISG AI Index™, référence unique en son genre mesurant l'impact de l'IA sur le secteur mondial des technologies et des services aux entreprises. Les premiers résultats ont été présentés lors de la conférence téléphonique sur l'indice ISG, jeudi dernier. Ils indiquent que l'infrastructure en tant que service (IaaS) a été le secteur le plus impacté par l'IA, avec une hausse de 160 %. Le logiciel en tant que service (SaaS) a progressé de 53 %, tandis que les services gérés n'ont connu qu'une légère augmentation de 0,3 %. Pondéré par la capitalisation boursière, l'indice composite ISG AI a progressé de 77 % depuis sa création en décembre 2022, juste après le lancement de ChatGPT 3.0 et le début de l'ère actuelle de l'IA. Pour en savoir plus, rendez-vous sur cette page web.


Prévisions mondiales pour 2026


ISG a annoncé qu'elle relevait ses prévisions de croissance du chiffre d'affaires XaaS pour l'ensemble de l'année à 25 %, soit une hausse de 400 points de base par rapport à ses prévisions de janvier, et qu'elle maintenait ses prévisions de croissance des services gérés à 2,1 % pour l'année. Ces prévisions reflètent l'opinion d'ISG selon laquelle la croissance du XaaS continuera de s'accélérer, portée par la forte demande en matière d'IA, tandis que la croissance des services gérés restera « stable », les entreprises se concentrant sur la réduction des coûts pour financer leurs initiatives en matière d'IA.


À propos de l’ISG Index™


L'ISG Index™ est reconnu comme la source de référence en matière d'informations sur le marché mondial des technologies et des services aux entreprises. Depuis 94 trimestres consécutifs, il fournit des données et des tendances sectorielles détaillées aux analystes financiers, aux entreprises clientes, aux fournisseurs de logiciels et de services, aux cabinets d'avocats, aux universités et aux médias.


Les résultats de l'indice ISG mondial du premier trimestre 2026 ont été présentés lors d'une webdiffusion la semaine dernière. Pour visionner l'enregistrement et télécharger les diapositives de la présentation, veuillez consulter cette page web.


À propos d’ISG


ISG (Nasdaq : III) est un cabinet de conseil et de recherche technologique international spécialisé dans l'IA. Partenaire de confiance pour plus de 900 clients, dont 75 figurent dans le top 100 des entreprises mondiales, ISG est un acteur historique des services technologiques et commerciaux et se positionne aujourd'hui à l'avant-garde de l'exploitation de l'IA, permettant ainsi aux entreprises d'atteindre l'excellence opérationnelle et une croissance plus rapide. Fondé en 2006, le cabinet est reconnu pour ses données et études de marché exclusives, sa connaissance approfondie des écosystèmes de fournisseurs et sa gouvernance efficace, ainsi que pour l'expertise de ses 1 500 professionnels à travers le monde, qui collaborent pour aider les clients à optimiser leurs investissements technologiques.


Le texte du communiqué issu d’une traduction ne doit d’aucune manière être considéré comme officiel. La seule version du communiqué qui fasse foi est celle du communiqué dans sa langue d’origine. La traduction devra toujours être confrontée au texte source, qui fera jurisprudence.

Consultez la version source sur businesswire.com : https://www.businesswire.com/news/home/20260420771666/fr/
Contacts presse :
Philipp Jaensch, ISG

+49 151 730 365 76

philipp.jaensch@isg-one.com
Will Thoretz, ISG

+1 203 517 3119

will.thoretz@isg-one.com


Original: Le marché européen des services technologiques s’accélère au premier trimestre, en raison d'une demande accrue en IA : ISG Index™

Europas Markt für Technologiedienstleistungen legt im ersten Quartal aufgrund der steigenden Nachfrage nach KI zu: ISG Index™April 20, 2026 4:00 AM
Business Wire
Gesamtmarkt wächst um 30 % auf Rekordwert von 12,2 Mrd. US-Dollar, angetrieben durch starkes Wachstum bei KI-gestützten IaaS-Diensten


Die Nachfrage nach Technologiedienstleistungen in Europa hat sich im ersten Quartal weiter beschleunigt, angetrieben durch die starke Nachfrage nach den cloudbasierten Infrastrukturdiensten, die für den Betrieb von KI erforderlich sind. Dies zeigt der neueste Branchenbericht der Information Services Group (ISG) (Nasdaq: III), einem weltweit führenden Technologie-Research- und Beratungsunternehmen.


Der EMEA ISG Index™, der kommerzielle Outsourcing-Verträge mit einem jährlichen Vertragswert (ACV) von 5 Millionen US-Dollar oder mehr misst, zeigt, dass der ACV für den Gesamtmarkt (sowohl Managed Services als auch cloudbasierte As-a-Service-Lösungen) im ersten Quartal um 30 Prozent auf einen Rekordwert von 12,2 Milliarden US-Dollar gestiegen ist. Im Vergleich zum Vorquartal stieg der Markt um 12 Prozent gegenüber seinem bisherigen Höchststand im vierten Quartal. In den letzten sieben Quartalen verzeichnete der kombinierte EMEA-Markt in sechs davon ein zweistelliges Wachstum, mit einem durchschnittlichen Wachstum von 22 Prozent im Jahresvergleich in diesem Zeitraum.


„Europa hat eindeutig die Wende geschafft, da die Region weiterhin die Möglichkeiten der KI nutzt, um Unternehmen zu transformieren“, sagte Anthony Drake, Präsident der EMEA-Region bei ISG. „Wir beobachten ein explosives Wachstum bei Infrastrukturdienstleistungen und ein stetiges Wachstum bei Managed Services, da sich Unternehmen auf Kostenoptimierung konzentrieren, um ihre KI-Ambitionen zu finanzieren. Im ersten Quartal war das Outsourcing von Geschäftsprozessen ein Lichtblick, da sich KI allmählich positiv auf diese Dienstleistungen auswirkt.“


„Insgesamt überwiegen die Chancen der KI eindeutig die Auswirkungen geopolitischer Bedenken“, fügte Drake hinzu.


Ergebnisse des ersten Quartals nach Segmenten


Der ACV im As-a-Service-Segment (XaaS) stieg im Jahresvergleich um 52 Prozent auf einen Rekordwert von 7,5 Milliarden US-Dollar. Dies war die höchste Wachstumsrate des Segments seit dem dritten Quartal 2021 und das achte Quartal in Folge mit zweistelligem Wachstum im Jahresvergleich, wobei das Wachstum in diesem Zeitraum durchschnittlich 36,5 Prozent pro Quartal betrug. Im Vergleich zum vierten Quartal 2025 legte der XaaS-Markt um 17 Prozent zu.


Innerhalb dieses Segments stieg Infrastructure-as-a-Service (IaaS) um 72 Prozent auf 6,1 Milliarden US-Dollar – die schnellste vierteljährliche Wachstumsrate seit mehr als sieben Jahren –, während Software-as-a-Service (SaaS) nur um 0,7 Prozent auf 1,4 Milliarden US-Dollar zulegte.


Der ACV für Managed Services stieg im ersten Quartal um fast 6 Prozent auf 4,7 Milliarden US-Dollar – das zweitbeste Quartal aller Zeiten – und es war erst das zweite Mal, dass die EMEA-Region zwei Quartale in Folge mit einem ACV von über 4 Milliarden US-Dollar verzeichnete. Im Quartal wurden 285 Managed-Services-Verträge unterzeichnet, ein Anstieg von 2 Prozent gegenüber dem Vorjahr, darunter drei Mega-Deals (ACV von 100 Millionen US-Dollar oder mehr) – genauso viele wie im Vorjahr, wobei der ACV dieser Verträge jedoch im Jahresvergleich um 22 Prozent stieg. Der ACV für neue Projekte stieg um 15 Prozent auf 3,3 Milliarden US-Dollar; dies ist erst das zweite Mal, dass die Region diesen Wert erreicht hat.


Innerhalb der Managed Services ging der IT-Outsourcing-Bereich (ITO) um 16 Prozent auf 2,9 Milliarden US-Dollar zurück, wobei alle Bereiche rückläufig waren, mit Ausnahme der gebündelten Infrastruktur- und Anwendungsentwicklungs- und -wartungsdienste (ADM), die um fast 300 Prozent zulegten, sowie des End-User-Computing (EUC), das um 60 Prozent stieg. Der Bereich Business Process Outsourcing (BPO) stieg unterdessen um 145 Prozent auf 1,3 Milliarden US-Dollar – im Vergleich zum schwachen ersten Quartal des Vorjahres, aber mit einem sequenziellen Plus von 25 Prozent. Die größten Gewinner waren HR, Facility Management und branchenspezifische Dienstleistungen, die alle dreistellige Zuwächse verzeichneten, während Callcenter-Dienstleistungen, der größte Bereich des BPO, einen Anstieg von 0,7 Prozent erzielten. Der Bereich Engineering, Forschung und Entwicklung (ER&D) legte unterdessen um 4 Prozent auf 399 Millionen US-Dollar zu.


Nach Branchen betrachtet stieg der ACV bei Managed Services in der Telekommunikation (plus 192 Prozent) und im Einzelhandel (plus 105 Prozent) stark an, während Energie und Transport jeweils um etwa 30 Prozent zulegten. Die beiden größten Sektoren der Region – Banken, Finanzdienstleistungen und Versicherungen (BFSI) sowie das verarbeitende Gewerbe – bremsten jedoch das Wachstum und verzeichneten Rückgänge von 43 Prozent bzw. 30 Prozent.


Geografische Entwicklung


Der größte Markt der Region, das Vereinigte Königreich, verzeichnete das zweite Quartal in Folge mit einem Umsatz von über 1 Milliarde US-Dollar und stieg im Jahresvergleich um 6 Prozent auf 1,2 Milliarden US-Dollar. Frankreich legte um 15 Prozent auf 954 Millionen US-Dollar zu, während die Benelux-Länder und Südeuropa, zwei Märkte ähnlicher Größe mit jeweils rund 400 Millionen US-Dollar, um 22 Prozent bzw. 8 Prozent zulegten. DACH verzeichnete hingegen einen Rückgang um 20 Prozent auf 716 Millionen US-Dollar – das schwächste Quartal seit zwei Jahren – und die nordischen Länder gingen um 33 Prozent auf 359 Millionen US-Dollar zurück – das schlechteste Quartal seit dem dritten Quartal 2024.


Neuer ISG AI Index™ eingeführt


ISG verkündete letzte Woche die Einführung seines ISG AI Index™, eines einzigartigen Benchmarks, der misst, wie sich KI auf den globalen Technologie- und Business-Services-Sektor auswirkt. Die ersten Ergebnisse wurden während der ISG-Index-Telefonkonferenz am vergangenen Donnerstag vorgestellt. Sie zeigen, dass Infrastructure-as-a-Service (IaaS) mit einem Anstieg von 160 Prozent am stärksten von KI beeinflusst wurde. Software-as-a-Service (SaaS) ist um 53 Prozent gestiegen, während Managed Services mit 0,3 Prozent nur leicht zulegten. Auf marktgewichteter Basis stieg der zusammengesetzte ISG AI Index seit seiner Einführung im Dezember 2022 – kurz nach dem Start von ChatGPT 3.0 und dem Beginn der aktuellen KI-Ära – um 77 Prozent. Weitere Details finden Sie auf dieser Webseite.


Globale Prognose für 2026


ISG gab bekannt, dass es seine Gesamtjahresprognose für das XaaS-Umsatzwachstum auf 25 Prozent anhebt – ein Anstieg um 400 Basispunkte gegenüber der Januar-Prognose – und seine Wachstumsprognose für Managed Services für das Jahr bei 2,1 Prozent belässt. Die Prognosen spiegeln die Einschätzung von ISG wider, dass sich das XaaS-Wachstum aufgrund der starken Nachfrage nach KI weiter beschleunigen wird, während das Wachstum bei Managed Services „stabil“ bleiben wird, da Unternehmen sich auf Kosteneinsparungen konzentrieren, um ihre KI-Initiativen zu finanzieren.


Über den ISG Index™


Der ISG Index™ gilt als maßgebliche Quelle für Marktinformationen zur globalen Technologie- und Business-Services-Branche. Seit 94 Quartalen in Folge liefert er Finanzanalysten, Unternehmenskäufern, Software- und Dienstleistungsanbietern, Anwaltskanzleien, Universitäten und den Medien detaillierte Informationen zu den neuesten Branchendaten und -trends.


Die Ergebnisse des Global ISG Index für das 1. Quartal 2026 wurden letzte Woche im Rahmen eines Webcasts vorgestellt. Um eine Aufzeichnung des Webcasts anzusehen und die Präsentationsfolien herunterzuladen, besuchen Sie diese Webseite.


Über die Information Services Group (ISG)


ISG (Nasdaq: III) ist ein globales, auf KI ausgerichtetes Technologie- und Beratungsunternehmen. Als vertrauenswürdiger Partner von mehr als 900 Kunden, darunter 75 der weltweit 100 führenden Unternehmen, ist ISG ein langjähriger Marktführer im Bereich Technologie- und Unternehmensdienstleistungen und steht heute an vorderster Front, wenn es darum geht, KI zu nutzen, um Organisationen zu operativer Exzellenz und schnellerem Wachstum zu verhelfen. Das 2006 gegründete Unternehmen ist bekannt für seine proprietären Marktdaten und -analysen, seine fundierten Kenntnisse und die Steuerung von Anbieter-Ökosystemen sowie für die Expertise seiner weltweit 1.500 Fachleute, die gemeinsam daran arbeiten, Kunden dabei zu unterstützen, den Wert ihrer Technologieinvestitionen zu maximieren.


Die Ausgangssprache, in der der Originaltext veröffentlicht wird, ist die offizielle und autorisierte Version. Übersetzungen werden zur besseren Verständigung mitgeliefert. Nur die Sprachversion, die im Original veröffentlicht wurde, ist rechtsgültig. Gleichen Sie deshalb Übersetzungen mit der originalen Sprachversion der Veröffentlichung ab.

Originalversion auf businesswire.com ansehen: https://www.businesswire.com/news/home/20260420810117/de/
Pressekontakte:
Philipp Jaensch, ISG

+49 151 730 365 76

philipp.jaensch@isg-one.com
Will Thoretz, ISG

+1 203 517 3119

will.thoretz@isg-one.com


Original: Europas Markt für Technologiedienstleistungen legt im ersten Quartal aufgrund der steigenden Nachfrage nach KI zu: ISG Index™

Les entreprises européennes déploient l’IA générative dans la modernisation des mainframesApril 17, 2026 11:54 AM
Business Wire
Les entreprises adoptent des méthodes améliorées par l’IA pour faire correspondre l’innovation et la conformité d’après le rapport Provider Lens® d'ISG


Les entreprises européennes qui adaptent les systèmes de mainframe sont en train de passer de l’utilisation expérimentale à l’utilisation opérationnelle de l’IA générative dans les flux de travail standardisés, en l’intégrant dans les phases clés de la modernisation, d’après un nouveau rapport de recherche publié aujourd’hui par Information Services Group ( ISG ) (Nasdaq: III ), leader mondial en recherche et conseil technologique basée sur l’IA.


Le rapport « 2026 ISG Provider Lens® Mainframes — Services and Solutions report for Europe » (Rapport 2026 ISG Provider Lens - Mainframes Services et solutions pour l'Europe) remarque que les entreprises déploient des flux de travail basés sur l’IA et construits sur des moteurs déterministes afin de coordonner de multiples tâches, y compris l’analyse, l’explication des règles, la création de test et la génération de squelettes. L’IA générative améliore les outils de modernisation existants en accélérant l’analyse et la planification tout en maintenant la précision à travers la vérification.


« Les entreprises veulent de plus en plus une IA explicable, de niveau production et bien contrôlée à l’intérieur des processus de modernisation de mainframes », explique Matthias Paletta, directeur et responsable ISG des solutions de modernisation technologique pour l’EMEA. « Les prestataires capables de démontrer des capacités d’IA générative répétitives et vérifiables améliorent leur crédibilité alors que les entreprises accordent la priorité à la gouvernance et l’intégration. »


La modernisation des mainframes en Europe entre dans une phase dans laquelle la souveraineté des données et les exigences réglementaires influencent directement les modalités de modernisation des organisations. Les entreprises veulent des assurances claires et documentées à propos de l’emplacement du stockage des données, de l’exécution des charges de travail et de l’identité des personnes pouvant accéder aux les clés de chiffrement et les contrôler. Elles veulent de plus en plus des plateformes d’IA et outils pour évoluer dans des environnements sécurisés et isolés.


Les organisations européennes se détournent des remplacements de mainframes massifs et ponctuels pour adopter des programmes de modernisation progressifs et rigoureusement gérés, afin de réduire les risques, maintenir la conformité et composer avec des compétences et des capacités limitées. Les prestataires adoptent une approche à deux volets, qui sépare la modernisation déterministe — telle que l’optimisation et le refactoring — des initiatives de transformation ciblées. De cette façon, les entreprises peuvent moderniser leurs environnements de mainframe tout en maintenant la stabilité des systèmes de base et en évitant les perturbations provoquées par la pénurie de spécialistes.


Bien qu’elles recourent de plus en plus à l’IA générative pour la modernisation des mainframes, les entreprises européennes restent prudentes, en particulier pour les systèmes critiques. Plutôt que se fier à des changements complètement automatisés et gérés par l’IA, elles intègrent une revue humaine pendant les phases clés ainsi que des dossiers clairs sur les décisions et des essais minutieux. Elles peuvent de cette façon réduire les risques et maintenir la précision. Ainsi, l’IA générative est de plus en plus utilisée pour épauler les ingénieurs et accélérer le travail, tandis que les décisions finales et la responsabilité demeurent fermement les prérogatives des équipes humaines.


« Les entreprises européennes réorganisent la modernisation des mainframes en tenant compte de la gouvernance, de la stabilité et de la responsabilité », ajoute Oliver Nickels, auteur principal du rapport. « La réussite dépend d’une exécution disciplinée, maîtrisée en termes de risques, et sur des opérations transparentes plutôt que sur des changements rapides et à grande échelle. »


Le rapport examine également les tendances technologiques affectant les entreprises européennes, y compris la dépendance sur les hyperscalers pour l’adaptation aux réglementations régionales et le besoin croissant des entreprises pour un alignement de bout en bout de la consultation, de la modernisation et des opérations gérées.


Pour plus d’informations sur les défis associés aux mainframes que les entreprises européennes doivent relever et les conseils d’ISG pour y faire face, découvrez les faits saillants d’ISG Provider Lens ici.


Le rapport évalue les capacités de 30 prestataires dans trois quadrants : conseil en technologie de mainframe, mainframe en tant que service et services de modernisation de l’application.


Le rapport mentionne Atos, DXC Technology, HCLTech, Kyndryl, TCS et Wipro en tant que leaders dans trois quadrants chacun. Capgemini et Infosys sont chacun désignés leaders dans deux quadrants. Accenture, Cognizant, LTM et Tech Mahindra sont désignés leaders dans un quadrant chacun.


En outre, Tech Mahindra est désigné comme étant étoile montante - soit une entreprise avec un « portefeuille prometteur » et un « potentiel futur élevé » selon la définition d’ISG - dans deux quadrants. Par ailleurs, Fujitsu est désigné étoile montant dans un quadrant.


Dans le domaine de l'expérience client, mLogica est nommé ISG CX Star Performer pour 2026 parmi les prestataires service et de solutions mainframe. Le prestataire a obtenu les scores de satisfaction client les plus élevés dans l'enquête Voice of the Customer d'ISG, qui s’inscrit dans le cadre du programme ISG Star of Excellence™, la plus prestigieuse distinction pour le niveau de qualité dans le secteur de la technologie et des services commerciaux.


Une version personnalisée du rapport est disponible en contactant DXC Technology.


Le rapport « 2026 ISG Provider Lens Mainframes — Services and Solutions report for Europe » (Rapport Provider Lens Mainframes — Services and Solutions pour l’Europe) pour l’Europe est à la disposition des abonnés ou peut faire l’objet d’un achat sur cette page web.


À propos d’ISG


ISG (Nasdaq: III ) est un leader mondial en recherche et conseil technologique basée sur l’IA. Partenaire commercial de confiance de plus de 900 clients, dont plus de 75 des 100 premières entreprises mondiales, ISG est un leader historique dans les domaines de la technologie et des services commerciaux qui est désormais un précurseur dans l’utilisation de l’IA pour aider les organisations à atteindre l’excellence opérationnelle et une croissance plus rapide. Fondée en 2006, la société est réputée pour ses données commerciales et de recherche exclusives, sa connaissance et sa gouvernance détaillées des écosystèmes des fournisseurs et pour l’expertise de ses 1 500 professionnels répartis dans le monde entier et œuvrant ensemble pour aider les clients à optimiser la valeur de leurs investissements technologiques.


Le texte du communiqué issu d’une traduction ne doit d’aucune manière être considéré comme officiel. La seule version du communiqué qui fasse foi est celle du communiqué dans sa langue d’origine. La traduction devra toujours être confrontée au texte source, qui fera jurisprudence.

Consultez la version source sur businesswire.com : https://www.businesswire.com/news/home/20260417620833/fr/
Contacts presse :


Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com


Philipp Jaensch, ISG

+49 151 730 365 76

philipp.jaensch@isg-one.com


Original: Les entreprises européennes déploient l’IA générative dans la modernisation des mainframes

Europäische Firmen setzen bei Mainframe-Modernisierung auf generative KIApril 17, 2026 11:56 AM
Business Wire
Unternehmen verwenden KI-gestützte Methoden, die Innovation und Compliance in Einklang bringen, so der ISG Provider Lens® Report


Europäische Unternehmen, die ihre Mainframe-Systeme anpassen, gehen innerhalb standardisierter Arbeitsabläufe von der experimentellen zur betrieblichen Nutzung generativer KI (GenKI) über und integrieren diese in wichtige Phasen der Modernisierung. Zu diesem Schluss gelangt ein neuer heute veröffentlichter Forschungsbericht der Information Services Group (ISG) (Nasdaq: III), einem globalen, auf KI spezialisierten Technologieforschungs- und Beratungsunternehmen.


Dem Bericht 2026 ISG Provider Lens® Mainframes — Services and Solutions für Europa ist zu entnehmen, dass Unternehmen KI-bestimmte Arbeitsabläufe einsetzen, die auf deterministischen Antrieben aufbauen, um mehrere Aufgaben zu koordinieren, darunter Analyse, Regelerläuterung, Testerstellung und Gerüstbau. Generative KI-Modelle verbessern bestehende Modernisierungswerkzeuge durch die Beschleunigung von Analysen und Planung, während die Richtigkeit überprüft wird und erhalten bleibt.


„Unternehmen erwarten zunehmend erklärbare, produktionsfähige und gut kontrollierte KI innerhalb von Mainframe-Modernisierungsprozessen“, so Matthias Paletta, Director und ISG Technology Modernization Solution Lead for EMEA. „Anbieter, die wiederholbare, prüffähige GenKI-Fähigkeiten vorweisen, gewinnen an Glaubwürdigkeit, wenn Unternehmen KI-Governance und -Integration priorisieren.“


Die Mainframe-Modernisierung hat in Europa eine Phase erreicht, in der Datenhoheit und Auflagen direkt mitbestimmen, wie die Modernisierung im Unternehmen durchgeführt wird. Firmen verlangen klare, evidenzbasierte Zusicherungen darüber, wo die Daten gespeichert werden, wie das Arbeitspensum abläuft und wer auf die Kodierungsschlüssel zugreifen und diese kontrollieren kann. Es wird zunehmend erwartet, dass KI-Plattformen und -Tools in sicheren, isolierten Umgebungen betrieben werden.


Europäische Unternehmen wenden sich vom großen einmaligen Mainframe-Wechsel ab und bevorzugen eher allmähliche, sorgfältig gehandhabte Modernisierungsprogramme, um Risiken zu reduzieren, Auflageneinhaltung sicherzustellen und limitierten Fähigkeiten und Kapazitäten gerecht zu werden. Anbieter verfolgen nun einen zweigleisigen Ansatz, der deterministische Modernisierung, wie etwa Optimierung und Refaktorierung, von gezielten Transformationsinitiativen trennt. Damit sind Unternehmen in der Lage, ihre Mainframe-Umgebungen schrittweise zu modernisieren und gleichzeitig Kernsysteme stabil zu halten und durch knapp bemessene Spezialkenntnisse verursachte Störungen zu vermeiden.


Während GenKI bei der Mainframe-Modernisierung zunehmend zum Einsatz kommt, sind europäische Unternehmen weiterhin vorsichtig, insbesondere, wenn es um erfolgskritische Systeme geht. Sie verlassen sich dabei weniger auf vollumfänglich automatisierte, KI-geleitete Veränderungen, sondern setzen auf menschliche Überprüfungen in wichtigen Phasen zusammen mit klaren Aufzeichnungen von Entscheidungen und gründlichen Tests. Mit diesem Ansatz werden Risiken reduziert und Genauigkeit bleibt erhalten. Demzufolge wird GenKI zunehmend zur Unterstützung von Ingenieuren und zur Arbeitsbeschleunigung eingesetzt, während die endgültigen Entscheidungen und die Rechenschaftspflicht weiterhin fest in menschlicher Hand verbleiben.


„Europäische Unternehmen gestalten die Mainframe-Modernisierung im Hinblick auf Governance, Stabilität und Rechenschaft neu“, so Oliver Nickels, Hauptverfasser des Berichts. „Erfolg ist abhängig von disziplinierter Ausführung mit Risikomanagement und transparenten Abläufen und nicht von schnellem, groß angelegtem Wandel.“


In dem Bericht werden auch andere Trends in der Mainframe-Technologie unter die Lupe genommen, die mit Auswirkungen auf europäische Firmen verbunden sind, darunter Verlass auf Hyperscaler bei der Anpassung an regionale Vorschriften und die zunehmende Nachfrage in Unternehmen nach lückenloser Harmonisierung über Beratungs-, Modernisierungs- und gemanagte Betriebsabläufe hinweg.


Weitere Einblicke in die mit Mainframe verbundenen Herausforderungen, denen sich Unternehmen in Europa stellen müssen, sowie Empfehlungen von ISG, wie diese gemeistert werden können, finden Sie im ISG Provider Lens Focal Points Briefing hier.


Der Bericht bewertet die Kompetenzen von 30 Anbietern in drei Quadranten: Mainframe Technology Consulting, Mainframe as a Service und Application Modernization Services.


Atos, DXC Technology, HCLTech, Kyndryl, TCS und Wipro werden jeweils in drei Quadranten als führend (Leaders) eingestuft. Capgemini und Infosys werden jeweils in zwei Quadranten als führend (Leaders) eingestuft, und Accenture, Cognizant, LTM und Tech Mahindra jeweils in einem Quadranten.


Darüber hinaus wird Tech Mahindra als „Rising Star“ anerkannt - ein Unternehmen mit einem „vielversprechenden Portfolio“ und „hohem Zukunftspotenzial“ nach der Definition von ISG - in je zwei Quadranten. Außerdem wird Fujitsu in einem Quadranten als „Rising Star“ bezeichnet.


Im Bereich Customer Experience wird mLogica für 2026 als globaler „ISG CX Star Performer“ unter den Mainframe-Service- und Lösungsanbietern genannt. Das Unternehmen erzielte die höchsten Bewertungen für Kundenzufriedenheit in der von ISG durchgeführten Umfrage „Voice of the Customer“, die zum ISG Star of Excellence™-Programm gehört, der renommiertesten Auszeichnung zur Anerkennung von Qualität in der Technologie- und Unternehmensdienstleistungsbranche.


Eine personalisierte Version des Berichts erhalten Sie bei DXC Technology.


Der 2026 ISG Provider Lens Mainframes — Services and Solutions Report für Europa steht Abonnenten zur Verfügung oder kann auf dieser Webseite als Einmalkauf erworben werden.


Über die Information Services Group (ISG)


ISG (Nasdaq: III) ist ein weltweit tätiges, auf KI spezialisiertes Technologieforschungs- und Beratungsunternehmen. ISG ist ein zuverlässiger Partner von mehr als 900 Kunden, darunter 75 der 100 weltweit führenden Unternehmen, und seit langem führend im Bereich Technologie- und Unternehmensdienstleistungen. Heute nimmt ISG eine Vorreiterrolle beim Einsatz von KI ein, um Unternehmen zu operativer Exzellenz und schnellerem Wachstum zu verhelfen. Das 2006 gegründete Unternehmen ist bekannt für unternehmenseigene Marktdaten und Marktforschung, umfassende Kenntnisse und Lenkung der Anbieter-Ökosysteme und die Expertise seiner 1.500 Fachkräfte weltweit, die gemeinsam daran arbeiten, Kunden bei der Maximierung des Werts ihrer Technologieinvestitionen zu unterstützen.


Die Ausgangssprache, in der der Originaltext veröffentlicht wird, ist die offizielle und autorisierte Version. Übersetzungen werden zur besseren Verständigung mitgeliefert. Nur die Sprachversion, die im Original veröffentlicht wurde, ist rechtsgültig. Gleichen Sie deshalb Übersetzungen mit der originalen Sprachversion der Veröffentlichung ab.

Originalversion auf businesswire.com ansehen: https://www.businesswire.com/news/home/20260417697760/de/
Ansprechpartner für Pressevertreter:


Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com


Philipp Jaensch, ISG

+49 151 730 365 76

philipp.jaensch@isg-one.com


Original: Europäische Firmen setzen bei Mainframe-Modernisierung auf generative KI

Enterprises Embrace Databricks Services for AI ReadinessApril 17, 2026 11:00 AM
Business Wire
Databricks partners help companies align data and deploy AI at scale, ISG Provider Lens® report says


A growing number of enterprises are adopting the Databricks platform to unify their data environments for scalable, responsible AI deployment, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.


The 2026 ISG Provider Lens® global Databricks Ecosystem Partners report finds that organizations are turning to the Databricks Lakehouse architecture, related tools and ecosystem services to address fragmented data environments, governance challenges and rising costs of AI adoption.


“Unified data and AI platforms are becoming the backbone of modern business,” said Steve Hall, chief AI officer at ISG. “Databricks is moving to the center of enterprise data strategies, with organizations relying on experienced partners to unlock its full potential and scale AI from experimentation to real impact.”


Enterprises are using Lakehouse to reduce the fragmentation and improve the consistency of data, seeking the consolidation required for production-grade AI use cases. Many organizations operate across legacy warehouses, cloud platforms and siloed systems, which leads to duplicated datasets and inconsistent metrics. Databricks enables integration of structured and unstructured data within a single platform, accelerating data preparation cycles and supporting real-time analytics. This approach improves decision-making and lets companies adopt AI across business functions.


Organizations are embedding AI into workflows to improve efficiency and make better use of analytics as they face macroeconomic challenges and structural shifts in enterprise operations. Fragmented pipelines and inconsistent data lifecycle management have slowed real-world integration of AI into operations in many environments. Using Databricks and related services, organizations are expanding AI adoption beyond pilot programs into enterprise-wide deployments, ISG says. Databricks capabilities such as MLflow and Mosaic AI support model development, governance and deployment within a unified framework.


In the face of growing regulatory requirements, enterprises are strengthening governance and cost management practices through Databricks. Organizations are implementing fine-grained access controls and lineage tracking using tools such as Databricks’ Unity Catalog to ensure compliance and accountability. They also seek cost visibility and workload optimization through integrated monitoring and usage tracking through Databricks. These capabilities help enterprises manage cloud consumption, maintain performance and ensure measurable returns.


“Databricks is becoming a strategic platform for enterprises seeking to align data, AI and governance at scale,” said Gowtham Sampath, ISG principal analyst and lead author of the report. “Service providers play a key role in helping organizations optimize these capabilities for their unique requirements.”


The report also explores other trends affecting the Databricks ecosystem, including the increasing use of real-time observability features within Databricks and the growing importance of FinOps in Databricks implementations.


For more insights into the data management challenges faced by enterprises, along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.


The report evaluates the capabilities of 32 providers across two quadrants: Modernization and AI/ML Enablement Services and Managed Data and Optimization Services.


It names EY, IBM, Infosys, LTM, TCS, Tiger Analytics, Tredence and Wipro as Leaders in both quadrants.


In addition, Genpact is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants.


Customized versions of the report are available from Tiger Analytics and Tredence.


The 2026 ISG Provider Lens global Databricks Ecosystem Partners report is available to subscribers or for one-time purchase on this webpage.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260417405410/en/
Press Contacts:


Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com


Eric Arvidson, Matter Communications for ISG

+1 978-518-4542

isg@matternow.com


Original: Enterprises Embrace Databricks Services for AI Readiness

European Firms Deploy GenAI in Mainframe ModernizationApril 17, 2026 4:00 AM
Business Wire
Enterprises adopt AI-enhanced methods that align innovation and compliance, ISG Provider Lens® report says


European companies adapting mainframe systems are moving from experimental to operational use of generative AI (GenAI) within standardized workflows, integrating it in key stages of modernization, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.


The 2026 ISG Provider Lens® Mainframes — Services and Solutions report for Europe finds that enterprises are deploying AI-driven workflows built on deterministic engines to coordinate multiple tasks, including analysis, rule explanation, test creation and scaffolding. GenAI enhances existing modernization tools by speeding up analysis and planning while maintaining accuracy through verification.


“Enterprises increasingly expect explainable, production-grade and well-controlled AI within mainframe modernization processes,” said Matthias Paletta, director and ISG technology modernization solution lead for EMEA. “Providers that demonstrate repeatable, auditable GenAI capabilities are gaining credibility as organizations prioritize AI governance and integration.”


Mainframe modernization in Europe has entered a phase in which data sovereignty and regulatory demands are directly shaping how organizations carry out modernization. Enterprises demand clear, evidence-based assurances on where data is stored, how workloads are run and who can access and control encryption keys. They increasingly expect AI platforms and tools to operate in secure, isolated environments.


European organizations are moving away from large, one-time mainframe replacements toward gradual, carefully managed modernization programs to reduce risk, maintain compliance and accommodate limited skills and capacity. Providers are adopting a two-track approach that separates deterministic modernization, such as optimization and refactoring, from targeted transformation initiatives. This enables enterprises to modernize their mainframe environments incrementally while keeping core systems stable and avoiding disruptions caused by the scarcity of specialist skills.


While increasingly using GenAI in mainframe modernization, European enterprises are still taking a cautious approach, especially in critical systems. Rather than relying on fully automated AI-led changes, they are incorporating human review at key stages, along with clear records of decisions and thorough testing. This approach helps reduce risks and maintain accuracy. As a result, GenAI is increasingly used to support engineers and speed up work, while final decisions and accountability remain firmly with human teams.


“European enterprises are reshaping mainframe modernization around governance, stability and accountability,” said Oliver Nickels, lead author of the report. “Success depends on disciplined, risk-managed execution and transparent operations rather than rapid, large-scale change.”


The report also explores other mainframe technology trends affecting European enterprises, including reliance on hyperscalers to adapt to regional regulations and enterprises’ growing need for end-to-end alignment across consulting, modernization and managed operations.


For more insights into the mainframe-related challenges that enterprises face in Europe, and ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.


The report evaluates the capabilities of 30 providers across three quadrants: Mainframe Technology Consulting, Mainframe as a Service and Application Modernization Services.


It names Atos, DXC Technology, HCLTech, Kyndryl, TCS and Wipro as Leaders in three quadrants each. Capgemini and Infosys are named as Leaders in two quadrants each. Accenture, Cognizant, LTM and Tech Mahindra are named as Leaders in one quadrant each.


In addition, Tech Mahindra is recognized as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants. Additionally, Fujitsu is recognized as a Rising Star in one quadrant.


In the area of customer experience, mLogica is named the global ISG CX Star Performer for 2026 among mainframe service and solution providers. The provider earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.


A customized version of the report is available from DXC Technology.


The 2026 ISG Provider Lens Mainframes — Services and Solutions report for Europe is available to subscribers or for one-time purchase on this webpage.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260417164205/en/
Press Contacts:


Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com


Philipp Jaensch, ISG

+49 151 730 365 76

philipp.jaensch@isg-one.com


Original: European Firms Deploy GenAI in Mainframe Modernization

Global Technology Services Market Surges to New, AI-Fueled High in Q1: ISG Index™April 16, 2026 10:20 AM
Business Wire
Combined market ACV up 29%, to record $39.4 billion, powered by AI-driven growth in cloud services as demand for managed services remained steady


ISG increases 2026 XaaS growth forecast to 25%, maintains managed services forecast at 2.1%


New ISG AI Index™, measuring AI’s impact on tech services, up 77% since end of 2022


The global technology services market surged to a new record in the first quarter as enterprises accelerated their AI adoption and continued to seek cost savings, the latest state-of-the industry report from Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, finds.


Data from the global ISG Index™, which measures commercial outsourcing contracts with annual contract value (ACV) of $5 million or more, show first-quarter ACV for the combined global market (both managed services and cloud-based software and infrastructure services) reached a record $39.4 billion, up 29 percent year over year, its highest growth rate in four years. It was the seventh consecutive quarter of double-digit, year-over-year growth for the combined market, a period that averaged nearly 20 percent growth per quarter. In dollar terms, the combined market added nearly $9 billion of ACV year over year and roughly $4.5 billion (or 13 percent) versus the fourth quarter.


“The headline numbers point to a market that is still expanding, but the underlying drivers are very different across the two major segments,” said Steve Hall, chief AI officer of ISG. “On the managed services side, demand remained steady, supported by larger, cost-focused transactions, while discretionary activity continued to lag. On the cloud side, the as-a-service market delivered another record quarter, driven by exceptionally strong demand for AI as enterprises now focus on moving beyond pilots to large-scale deployments.”


New ISG AI Index™ Launched


In a separate press release today, ISG announced the launch of its ISG AI Index™, a first-of-its-kind benchmark that measures how AI is impacting the global technology and business services sector. The initial findings, presented during today’s ISG Index call, show that infrastructure-as-a-service (IaaS) has seen the greatest impact from AI, up 160 percent. Software as-a-service (SaaS) has risen 53 percent while managed services is up only slightly, at 0.3 percent. On a market-weighted basis, the composite ISG AI Index was up 77 percent since inception, dating to December 2022, just after the launch of ChatGPT 3.0 and the start of the current AI era. Further details are available here and by viewing the replay and presentation from today’s call.


First-Quarter Results by Segment


The cloud-based as-a-service (XaaS) market soared 44 percent, to a record $28.2 billion, its highest year-over-year growth rate in more than four years—since the fourth quarter of 2021, when ACV rose 55 percent. This extended to seven XaaS’s streak of year-over-year, double-digit growth quarters, during which time quarterly growth averaged 30 percent. Sequentially, XaaS was up 18 percent from the fourth quarter of 2025.


The majority of XaaS growth in the first quarter came from IaaS, which was up 57 percent year over year, to a record $23.1 billion. SaaS, meanwhile, rose 5 percent, to a record $5.1 billion.


“Enterprises continue to increase their spending on cloud infrastructure, driving hyperscalers to invest upwards of $600 billion this year on new data center capacity to keep up with AI demand,” Hall said. “The XaaS market also saw continued resilience in enterprise software demand, despite fears of AI-fueled disruption.”


Managed services returned to growth and had its second-best quarter ever, with ACV of $11.2 billion, up 3 percent versus the prior year after two straight quarters of year-over-year declines. Still, 18 of the last 21 quarters have trended positive, ISG noted.


Within managed services, IT outsourcing (ITO) slumped 7 percent from last year, to $7.9 billion of ACV, although it was up 1.2 percent from the fourth quarter. Most areas of ITO were down, with the exception of full ITO (ADM and infrastructure) and end user computing (EUC) services. Standalone application development and maintenance (ADM), the largest area of ITO, was down 20 percent.


In the business process outsourcing (BPO) segment, ACV soared 62 percent against a weak first quarter last year, to $2.5 billion, and was up 12 percent sequentially from the fourth quarter. It was the second straight quarter that BPO generated ACV of more than $2 billion, marking its strongest year-over-year growth in four years. Growth was led by industry-specific, facilities management and HR services, while contact center services declined nearly 30 percent.


Engineering services, meanwhile, continued a five-quarter streak of ACV over $800 million, but was flat year over year and down almost 9 percent on a sequential basis. The volume of deals in the engineering space rose 5 percent in the first quarter, with double-digit growth in Europe.


By industry, managed services spending was led by retail, telecommunications and media, and the travel and transportation segments. However, spending by the two largest industries for outsourcing—banking, financial services and insurance (BFSI) and manufacturing—was down.


A total of 744 managed services contracts were awarded in the first quarter, up 0.8 percent from last year. Included in that total were six mega-deals valued at $100 million or more, even with the prior year, although the ACV of the 2026 mega deals was up 22 percent. At the other end of the spectrum, smaller deal activity moderated from its surge in the third quarter last year, with the volume of deals in the $5 million to $10 million range down slightly from last year, marking the fourth time in the last five quarters this segment has declined.


In terms of deal type, new-scope volume rose 11 percent, with ACV up 20 percent, to $8.0 billion, while the volume and ACV of restructured contracts were down 19 percent and 24 percent, respectively, versus the prior year.


2026 Forecast


ISG said it is raising its full-year forecast for XaaS revenue growth to 25 percent, up 400 basis points from its January forecast, and is holding its managed services growth forecast at 2.1 percent for the year.


Commenting on the revised XaaS forecast, Hall said, “The market continues to be driven by XaaS spending, as the hyperscalers pour hundreds of billions of dollars into capacity to meet AI-driven infrastructure demand. SaaS is holding up better than expected. Despite the disruption noise, enterprises are still investing in core platforms. What’s changing is the narrative. The market is starting to question what these businesses look like in an AI-first world, and that’s showing up more in valuations than in bookings, at least for now.”


Regarding ISG’s managed services forecast, Hall said, “Managed services is steady, but it’s still a defensive story. Enterprises are consolidating vendors, bundling towers and taking cost out to fund AI. Demand has shifted from small, discretionary spend, to large, cost-driven TCO deals, with BPO a clear bright spot, particularly in industry-specific and back-office processes. These are among the first areas where AI and automation are starting to translate into tangible demand.”


Commenting on the AI market, Hall said enterprises have moved beyond experimentation and are trying to scale. “This is driving infrastructure demand, reshaping deal structures, and starting to change how services are bought. But it’s not a clean transition,” Hall said. “There’s still friction around data, governance and trust. And until those get worked through, you’re not going to see AI fully translate into broad-based services growth.


“We’re effectively in the infrastructure phase of the AI cycle today. That’s where the value is being created first. We expect software to benefit next as applications adapt, and only after that stabilizes do we expect to see services fully participate, similar to how the cloud cycle played out.”


About the ISG Index™


The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 94 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.


The 1Q26 Global ISG Index results were presented during a webcast today. To view a replay of the webcast and download presentation slides, visit this webpage.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260416567991/en/
Press Contacts:



Will Thoretz, ISG

+1 203 517 3119

will.thoretz@isg-one.com
Eric Arvidson, Matter Communications for ISG

+1 978-518-4542

isg@matternow.com


Original: Global Technology Services Market Surges to New, AI-Fueled High in Q1: ISG Index™

ISG Launches First-of-its-Kind Index to Measure AI’s Impact on Technology Services SectorApril 16, 2026 8:15 AM
Business Wire
Composite ISG AI Index™ up 77% since December 2022 inception


Infrastructure leading the way, up 160%, followed by software, up 53%, and services, up 0.3%


Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, today launched the ISG AI Index™, a first-of-its-kind benchmark that measures how AI is impacting the global technology and business services sector.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260416019018/en/
The ISG AI Index is a companion to the ISG Index™, the firm’s longstanding and authoritative source for marketplace intelligence on the global technology and business services industry. Detailed findings of the inaugural ISG AI Index will be presented during ISG’s first-quarter ISG Index presentation today at 9 a.m., U.S. Eastern Time.


“For 94 consecutive quarters, ISG has measured the performance of the global technology services industry through our ISG Index,” said Michael P. Connors, chairman and CEO of ISG. “Our highly respected and trusted barometer has evolved over the years to reflect the seismic changes in our industry, including the advent of cloud-based services. Now, the industry is at a new inflection point. It needs a new way to measure the impact of AI on the broader technology services market. The ISG AI Index is that benchmark.”


The ISG AI Index is pegged to a December 2022 starting point. “We selected this month since it coincides with the November 30, 2022 release date of ChatGPT 3.0 and the start of the current AI era,” said Connors. “From there, we are tracking the impact of AI on technology infrastructure, software and services on an ongoing basis, with initial results through the end of 2025.”


Inaugural Results


The inaugural results of the ISG AI Index show that infrastructure-as-a-service (IaaS) has seen the greatest impact from AI, up 160 percent. Software as-a-service (SaaS) has risen 53 percent while managed services is up only slightly, at 0.3 percent. On a market-weighted basis, the composite ISG AI Index was up 77 percent since inception.


“What we are seeing from the ISG AI Index is that AI is already reshaping the technology services sector, but not evenly,” said Steve Hall, the firm’s chief AI officer who leads both the ISG Index and the new ISG AI Index. “Infrastructure is capturing the first wave of growth, as hyperscalers add data center capacity to meet rising demand. Software is monetizing next, while managed services is still in the build-out phase, and that likely means the bigger services impact is still ahead of us.”


The ISG AI Index measures each of the three market segments through a combination of key performance indicators: revenue, profitability and stock price performance, along with one forward-looking AI indicator unique to each segment.


“For each segment, we picked one indicator that best shows how AI is impacting that part of the market,” Hall said. “In infrastructure, we use capital expenditure, because it tells us how much capacity hyperscalers are building ahead of demand. In software, we use current remaining performance obligations, or cRPO, which is essentially backlog—revenue that’s been sold but not yet recognized, making it one of the best forward-looking indicators of demand. And in services, we use revenue per employee, because it gives us a simple view of productivity—how much output providers are generating from their workforce as AI starts to change how work is done.”


Segment Performance


The clearest signal of AI’s impact on infrastructure services is capital expenditure, which is up 265 percent since the inception of the ISG AI Index. Revenue is up 100 percent, profitability is up 60 percent, and stock performance is up 113 percent.


In software, revenue is up 61 percent, profitability is up 18 percent and stock performance is up 39 percent, with cRPO up 71 percent. “This shows the market is still buying and backlog is still building. The market is simply trying to work out how AI changes pricing, monetization and long-term economics,” Hall said.


While the managed services composite is roughly flat, Hall said the underlying signals show revenue up 8 percent, profitability up 4 percent, stock performance down 36 percent and revenue per employee up nearly 8.5 percent. “What this tells us is that AI has started to improve productivity in services, but that has not yet translated into broad-based monetization or market confidence,” Hall said. “AI is having an impact, but that impact is still in the early stages.”


The next edition of the ISG AI Index, to be published after the second quarter, will include additional market measures: AI sentiment, tracking enterprise signals on demand, pricing, margins and investment priorities, and AI maturity, measuring enterprise readiness, constraints and adoption levels.


Further details about the ISG AI Index and its methodology can be found here.


About ISG


ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260416019018/en/
Press Contacts:


Will Thoretz, ISG

+1 203 517 3119

will.thoretz@isg-one.com


Eric Arvidson, Matter Communications for ISG

+1 978-518-4542

isg@matternow.com


Original: ISG Launches First-of-its-Kind Index to Measure AI’s Impact on Technology Services Sector