27
August 2024
Ocado Group
plc
Ocado and Coles announce the
launch of Australian CFCs
Ocado Group plc ("Ocado") and Coles
Group ("Coles") announced today that both of their Customer
Fulfilment Centres (CFCs) in Australia commenced operations in
July.
Coles has now begun to serve
communities in Metropolitan Melbourne and Sydney from the CFCs,
introducing a new level of customer service and differentiated home
delivery offer in those markets.
Powered by the cutting-edge
artificial intelligence and automation in the Ocado Smart Platform
(OSP), the facilities will enable Coles customers to experience
significant improvements in freshness, perfect order rates and
range, as well as opportunities to trial new products.
Next day home delivery orders from
stores in metropolitan Melbourne and Sydney are expected to be
transitioned to the CFCs by the end of December, with further
growth thereafter.
Tim
Steiner, CEO of Ocado Group, said:
"The start of operations in our two Australian CFCs is an
exciting moment for teams at Ocado. Australia is one of the fastest
developing markets in the world for grocery ecommerce, and Coles is
already a market leader in the online channel."
"As
these CFCs ramp up, we are excited to help Coles bring a
step-change in customer experience online to households across
Sydney and Melbourne."
Following the commencement of
operations at the two CFCs in Melbourne and Sydney, and the launch
of Alcampo's Madrid CFC in July, Ocado now operates 25 live CFCs in
markets around the world.
Contacts:
● Tim Steiner,
Chief Executive Officer on +44 1707 228 000
● Stephen Daintith, Chief Financial Officer on +44 1707 228
000
● Nick Coulter, Head of Investor Relations on +44 1707 228
000
● Jamie Kerr, Head of Communications on +44 1707 228
000
● Lucy Legh, Headland Consultancy - ocadogroup@headlandconsultancy.com
on +44 (0) 20 3805
4822
Notes to Editors
About Ocado Group
Ocado Group is a UK based technology
company trading on the London Stock Exchange
(Ticker OCDO). It provides end-to-end
online grocery fulfilment solutions to thirteen of the
world's largest grocery retailers and
holds a 50% share of Ocado Retail Ltd in the UK in a Joint Venture
with Marks & Spencer. Ocado has spent two decades innovating
for grocery online, investing in a wide technology estate that
includes robotics, AI & machine learning, simulation,
forecasting, and edge intelligence.
Person responsible for arranging the
release of this announcement:
Neill Abrams
Group General Counsel and Company Secretary
Ocado Group plc
Buildings One & Two, Trident
Place, Mosquito Way,
Hatfield, Hertfordshire AL10
9UL
email:
company.secretary@ocado.com
Ocado Group plc LEI:
213800LO8F61YB8MBC74
