By combining Deloitte's award-winning
Digital Service Delivery Platform with AWS services, government
leaders can harness the power of generative AI to build stronger,
healthier communities
ARLINGTON, Va., Aug. 1, 2024
/PRNewswire/ -- Deloitte and Amazon Web Services (AWS) have
teamed up to use Generative AI to help state and local health and
human services agencies simplify and refine the delivery of
essential programs to the people they serve.
Together with Deloitte's Digital Service Delivery Platform,
state and local agencies can more efficiently deliver services to
their communities using Generative AI foundation models from AWS's
fully-managed services such as Amazon Bedrock and Amazon SageMaker.
This builds on the AWS services already incorporated into the
platform and accelerating innovation, including:
- Amazon Connect to support advanced capabilities in
omni-channel contact centers, which includes integrating Amazon
Lex, Amazon Q and Amazon Connect Contact Lens;
- Amazon Comprehend to use natural language processing to
develop insights about the content in documents; and
- Amazon Textract to help detect and decipher text in
different forms, such as handwriting.
These GenAI-enhanced features can help agencies maximize the
potential of their technology resources as they address their
ever-changing needs. Through Deloitte's Digital Service Delivery
Platform, services can be made more accessible as GenAI summarizes
policy and procedures for caseworkers, decreases call-center wait
times and increases proactive outreach to benefit recipients. These
features also enable service providers working with government
agencies to strengthen program oversight, and expedite review and
approval processes.
"We're very excited about the potential of GenAI innovation to
promote more equitable access to social safety net programs for the
most vulnerable constituents," said Kenny
Smith, principal, Deloitte Consulting LLP and the leader of
Deloitte's human services transformation practice. "Collaborating
with AWS enables us to further break down program barriers and
strengthen the ability of our state and local clients to administer
these programs with transformational improvements."
For more than 50 years, Deloitte has been helping state and
local leaders across the country to improve access to health and
human services benefits for more than 49 million people. As an AWS
Premier Tier Services Partner, as well as a Global Public Sector
Partner of the Year in 2023 and Partner of the Year for Machine
Learning and Conversational AI in 2022, Deloitte has more
than 16,000 AWS-certified professionals focused on machine
learning, data analytics, and database services.
Learn more about Deloitte's digital service delivery
platform.
About Deloitte
Deloitte provides industry-leading audit, consulting, tax and
advisory services to many of the world's most admired brands,
including nearly 90% of the Fortune 500® and more than 8,500
U.S.-based private companies. At Deloitte, we strive to live our
purpose of making an impact that matters by creating trust and
confidence in a more equitable society. We leverage our unique
blend of business acumen, command of technology, and strategic
technology alliances to advise our clients across industries as
they build their future. Deloitte is proud to be part of the
largest global professional services network serving our clients in
the markets that are most important to them. Bringing more than 175
years of service, our network of member firms spans more than 150
countries and territories. Learn how Deloitte's approximately
457,000 people worldwide connect for impact at
www.deloitte.com.
Deloitte refers to one or more of Deloitte Touche Tohmatsu
Limited, a UK private company limited by guarantee ("DTTL"), its
network of member firms, and their related entities. DTTL and each
of its member firms are legally separate and independent entities.
DTTL (also referred to as "Deloitte Global") does not provide
services to clients. In the United
States, Deloitte refers to one or more of the US member
firms of DTTL, their related entities that operate using the
"Deloitte" name in the United
States and their respective affiliates. Certain services may
not be available to attest clients under the rules and regulations
of public accounting. Please see www.deloitte.com/about to
learn more about our global network of member firms.
View original content to download
multimedia:https://www.prnewswire.com/news-releases/deloitte-adds-aws-generative-ai-services-to-its-digital-service-delivery-platform-to-empower-health-and-human-services-agencies-302211440.html
SOURCE Deloitte