First platform release of 2024 includes new
features for increased intelligence and fast time to value
Sales and Order Management, Operational
Technology Management, and Platform Analytics innovations unlock
automation and streamline employee experiences, powering better
business at scale
ServiceNow (NYSE: NOW), the leading digital workflow company
making the world work better for everyone, today announced its
first platform release of 2024, designed to accelerate enterprise
transformation with smarter, faster, simpler experiences. The Now
Platform Washington, D.C. release includes new features that boost
intelligent automation and deliver fast time to value, critical
elements of a business’s digital transformation roadmap.
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the full release here:
https://www.businesswire.com/news/home/20240320282785/en/
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According to Gartner®, global spending on technology is forecast
to rebound from 4.8% in 2023 to 7% in 2024, reaching $5 trillion.1
As CEOs seek to transform their businesses and work smarter,
leaders are concentrating their digital investments into proven,
strategic platforms that deliver net-new innovation and maximize
digitization across the enterprise. ServiceNow’s Washington, D.C.
release makes it easier than ever for customers to put the power of
the Now Platform to work, connecting and orchestrating processes to
build seamless experiences that increase productivity and reduce
costs.
“As workplace technology advances faster and faster, it’s never
been more challenging to be a business leader. That’s why
ServiceNow has built an end-to-end platform that seamlessly weaves
intelligence into the core fabric of what our customers do every
day to streamline processes and drive real impact for their
business,” said CJ Desai, president and chief operating officer at
ServiceNow. “The Now Platform Washington, D.C. release delivers
innovations that meet organizations' growing needs for smarter,
streamlined, more connected experiences at scale, all from the
intelligent platform for business transformation."
Simplifying experiences to drive productivity and business
efficiency
The Now Platform drives seamless, intelligent experiences among
businesses, customers, and employees to propel growth. With a focus
on enhancing efficiency, satisfaction, and productivity, the
Washington, D.C. release includes new tools to optimize crucial
interactions, fueling business growth and helping organizations
adapt to ever-shifting customer and employee needs.
Sales and Order Management (SOM) helps organizations
increase revenue by uniting the sales and order lifecycles across
front, middle, and back-office teams on the ServiceNow platform.
Sales and fulfillment agents can easily manage opportunities,
configure and price quotes, and capture and fulfill orders. SOM
empowers customer service agents to complete post-sale commercial
changes, helping drive upsell and cross-sell opportunities – all in
the same platform they use to manage customer service requests.
Service agents can create opportunities, quotes, and orders just
like sales staff. Improving the sales experience is a core need for
businesses in industries like telecommunications, manufacturing,
and technology—SOM helps companies orchestrate a more connected
sales experience on a single platform to simplify processes,
improve customer experiences, and accelerate results.
Platform Analytics offers a secure, simple, unified
experience for reporting and analytics across the entire Now
Platform. Customers can now seamlessly create data visualizations
and dashboards that incorporate multiple data inputs into one, easy
to understand experience to power faster, smarter decision making.
Platform Analytics also surfaces meaningful, personalized, and
timely information directly within Next Experience workspaces and
effortlessly connects to Workflow Studio, so customers can easily
create condition-based workflow triggers based on analytics
thresholds out-of-the-box to seamlessly go from insight to
action.
New AIOps experiences in Service Operations Workspace for
ITOM allows AIOps users and administrators to speed issue
resolution and achieve faster time to value with enhancements to
Express List and alert automation. Express List helps
operators work and address issues quickly and effectively—bringing
historical alert trends and automated root cause analysis into a
single, digestible screen view. Alert automation provides
helpful context for operators to more easily understand and action
events with alert simplification and grouping, so they can onboard
more quickly and speed up resolution times.
A single intuitive interface for end-to-end workflow
automation
Automating workflows not only simplifies experiences, but
improves productivity, freeing up time for employees to focus on
more complex tasks rather than manual and menial ones. The
Washington, D.C. release includes new features to unlock end-to-end
workflow automation across the enterprise, powering innovation and
creating new efficiencies.
The new Workflow Studio allows creators to create
workflow automations quickly and easily from start to finish. Users
simply describe the process they’d like to automate, and Workflow
Studio will visualize and create the workflows. The solution
integrates capabilities like Flow Designer, Automation Engine,
Process Automation Designer, and Decision Builder into one view, so
employees can collaborate and easily create, configure, and monitor
automated workflows.
The Washington, D.C. release also updates the ServiceNow
Operational Technology (OT) solution portfolio to serve industrial
environments and smart factories. Operational Technology (OT)
Knowledge Management adds to existing OT Visibility, Service
Management, and Vulnerability products by accelerating the
resolution of shop floor issues, further breaking down
organizational barriers by capturing and sharing known resolutions
for OT incidents and process deviations across sites. With upgraded
asset inventory and amplified security, ServiceNow does for OT what
it did for IT over the past two decades – accelerating digital
transformation, specifically for industrial environments and smart
factories.
Security Posture Control (SPC) is a new solution in the
Security Operations portfolio that helps organizations gain
visibility into critical security tool coverage gaps, identify
assets with high-risk combinations, and automate response workflows
across the enterprise. This solution builds on customers’ existing
investments in ITOM Visibility and Service Graph Connector
programs. With Security Posture Control, customers will have a
better understanding of their security posture, improving
cybersecurity strength and resilience.
Driving consistency and efficiency with one extensible data
model
Poor or inconsistent data can create risk, cost organizations
time and resources, and lead to mistakes. The latest Now Platform
release includes new pre-built, cross-functional workflows
developed with our Common Services Data Model (CSDM),
so companies can harness the power of their operational data and
drive efficiencies at scale. Through automation, CSDM allows
organizations to collect data across hardware or software, cloud or
data center, into a trusted, auditable data model that can be used
across multiple workflows and follows compliance guidelines.
These solutions can be applied across use cases in security
incident management, human resources, and governance, by helping IT
teams retain accurate, audit-ready data for executive and
regulatory reporting, decreasing time spent on maintaining
applications.
What customers and partners are saying about the Now Platform
Washington, D.C. release
Glidefast “At Glidefast we’re always looking for
innovative ways to work smarter and faster,” said Michael Lombardo,
CEO of Glidefast. “The new ServiceNow Workflow Studio is a simple
way for our teams to stand-up automated workflows without the need
to write code. We look forward to Workflow Studio updates in the
ServiceNow Washington, D.C. release to give our employees and
clients more time to focus on meaningful work.”
Owens Corning “As Owens Corning looks to engage and
enable our workforce at our manufacturing sites, we need to have
knowledge easily accessible and relevant to the area on the shop
floor,” said Tina Pickerel, COE digital and program manager at
Owens Corning. “With the addition of Operational Technology for
Knowledge Management in ServiceNow’s Now Platform Washington, D.C.
release, we can more easily connect knowledge to workers, helping
to resolve issues faster, while improving operational
excellence.”
Segra “ServiceNow has been a critical digital
transformation partner for Segra as we’ve worked to streamline
processes and improve experiences, starting with the implementation
of Telecommunications Service Management. We’ve stood shoulder to
shoulder to take our technology to the next level,” said Rose
Chambers, chief information officer, Segra. “For us, ServiceNow is
a strategic partner. We’re excited to continue our collaboration as
we roll out Sales and Order Management and other products in the
ServiceNow portfolio.”
Availability
Innovations announced today are generally available to all
customers in the ServiceNow Store on March 20. In addition to the
above, new, generative AI-focused innovations were also announced.
More details can be found here.
Additional information:
- Watch a demo on innovations from the Now Platform Washington,
D.C. release.
- Learn more about the Now Platform Washington, D.C. release from
Jon Sigler, senior vice president of Platform and AI.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone.
Our cloud-based platform and solutions help digitize and unify
organizations so that they can find smarter, faster, better ways to
make work flow. So employees and customers can be more connected,
more innovative, and more agile. And we can all create the future
we imagine. The world works with ServiceNow™. For more information,
visit: www.servicenow.com.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
________________
1 Gartner, Gartner Market Databook, 4Q23
Update, 21 December 2023, GARTNER is a registered trademark and
service mark of Gartner, Inc. and/or its affiliates in the U.S. and
internationally and is used herein with permission. All rights
reserved.
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version on businesswire.com: https://www.businesswire.com/news/home/20240320282785/en/
Media Contact Jacqueline
Velasco 408‑561‑1937 press@servicenow.com
ServiceNow (NYSE:NOW)
過去 株価チャート
から 4 2024 まで 5 2024
ServiceNow (NYSE:NOW)
過去 株価チャート
から 5 2023 まで 5 2024