ServiceNow Inc【NOW】株式ニュース

ServiceNow turns enterprise AI chaos into control with the platform for governed, autonomous workMay 5, 2026 1:00 PM
Business Wire As AI agents reshape the enterprise, ServiceNow delivers the unified platform to sense, decide, act, and secure autonomous work at scale ServiceNow Otto allows every person in an enterprise to turn intent into outcomes, across every system, however they work, wherever they are Booking.com, Honeywell, the NHL, PayPal, Ulta, and more achieve AI results with the ServiceNow AI Platform — Knowledge 2026 — Today, at ServiceNow’s annual customer and partner event, Knowledge 2026, ServiceNow (NYSE: NOW), the AI control tower for business reinvention, gave enterprises a way out of AI chaos, turning AI ambition into AI execution across every workflow, system, and department. The updates span AI Control Tower, Autonomous Workforce, data intelligence, and security capabilities, giving enterprises a single platform that delivers the entire AI value chain, from data to decision to execution and trust. ServiceNow also introduced ServiceNow Otto, its new enterprise AI experience. ServiceNow Otto unifies conversational AI, autonomous workflows, and enterprise search into a single experience that completes work end to end, across every system, desktop, and workflow bringing the platform’s capabilities directly to employees and teams. Enterprises have invested billions in AI capabilities, yet the vast majority cannot connect that investment to measurable business outcomes. The average enterprise runs hundreds of applications, each with its own AI layer bolted on. Agents are deployed without governance, and intelligence is disconnected from execution. Today's announcements showcase an AI platform that senses across all enterprise data, devices, and identities in real time, decides the right action with full enterprise context, acts autonomously through AI specialists and workflows, and secures every step with governance that holds up under audit. “Knowledge 2026 is where the world comes to witness the next frontier of innovation: the Autonomous Platform where AI thinks and workflows act,” said Bill McDermott, chairman and CEO of ServiceNow. “This is the moment ServiceNow moves beyond the platform of platforms to become the AI agent of agents — connecting any model, any cloud, and any data source. We've built the only platform that can sense across the enterprise, decide the right action, act across any workflow or application, and secure every step. We are the rules and rails of business.” ServiceNow hosted its annual Financial Analyst Day on May 4, where McDermott and President & CFO Gina Mastantuono, joined by product and go-to-market leaders, outlined how the company's AI-native platform and Autonomous Workforce are driving its long-term financial trajectory. By 2030, ServiceNow is targeting $30 billion-plus in subscription revenues, with ServiceNow AI expected to represent over 30% of the company’s annual contract value (ACV). The product announcements below reflect the platform capabilities at the center of that long-range vision. A full replay is available at https://investors.servicenow.com. Sense: visibility and context across every data source, device, and identity ServiceNow is addressing problems created by dozens of disconnected systems, catalogued inconsistently and designed for humans, not agents, by connecting data discovery, governance, and autonomous action without ever leaving the platform. Real-time visibility across every AI system, agent, identity, and connected asset from leaders such as Amazon Web Services (AWS), Anthropic, Google Cloud, Microsoft Azure, and other model providers ensures customers have a foundation to deploy enterprise-ready AI agents in a controlled way. ServiceNow’s Data Catalog gives organizations end-to-end visibility across the entire data estate through automated discovery, lineage tracking, and a shared business glossary. The result is a single, governed review of the entire data estate, wherever that data lives. Then, the data estate is continuously monitored and automatically flags quality violations, enforcing security and privacy policies in real time, so the data feeding AI workflows always meets defined standards without manual intervention. Decide: enterprise decisions, grounded in context Every AI decision is only as good as the context behind it. Enterprise AI fails when the model doesn't know enough about the business it's supposed to help run. ServiceNow's new data intelligence capabilities, including Context Engine, give the ServiceNow AI Platform a continuous, real-time view of the enterprise: who owns what, what's connected to what, which policies govern which actions, and what the actual operational state of the business is at any given moment. These capabilities compound intelligence with every human and agent decision made. Learning from 100 billion workflows and more than 7 trillion transactions that run through ServiceNow annually, the platform grows smarter about how a business works with every AI action. ServiceNow is uniquely positioned to ground AI in an organization's specific operating reality, not a generic model of how enterprises work. Act: AI specialists that execute real work The era of artificial intelligence is giving way to the era of execution and autonomous work. Knowing what's true and deciding the right action still leaves one step unfinished: completing the work. The ServiceNow Autonomous Workforce takes AI from agents handling isolated tasks to executing jobs end to end, from intake through resolution, with defined roles, enterprise authority, and governance built in. ServiceNow’s newest AI specialists, announced today, work across CRM, employee experience, IT operations, and security and risk. For example, at ServiceNow, the Autonomous Workforce already handles over 90% of employee IT requests. The Level 1 Service Desk AI Specialist resolves assigned IT cases 99% faster than when those cases are handled by human agents. Each month, ServiceNow Autonomous CRM resolves over 100 million customer cases, orchestrates over 16 million orders, and configures more than seven million quotes, providing faster, more accurate service across the customer lifecycle, from sales qualification and quoting to order fulfillment, invoice disputes, service, and renewals. ServiceNow today also opened the ServiceNow AI Platform and its full system of action to any AI agent, whether it's built on ServiceNow, or with Claude, Copilot, or a customer's own homegrown agent. With ServiceNow Action Fabric, customers can now drive secure, governed enterprise actions headlessly through ServiceNow’s generally available Model Context Protocol (MCP) Server. Secure: discover every cyber asset, govern every identity, and close every exposure ServiceNow's expanded AI Control Tower offers an end-to-end solution to discover, observe, govern, and secure enterprise AI: how it's working, where it's adding value, and where it's hallucinating. AI Control Tower now includes discovery across 30+ enterprise integrations, real-time observability into agent behavior, automated risk and compliance controls, identity governance extended to hyperscaler environments and AI models, and financial dashboards that put customers back in control of AI spend. ”A year ago, AI Control Tower gave enterprises visibility into their AI. Today it governs the entire AI lifecycle across every agent, model, dataset, asset, and identity, across every cloud and enterprise system,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. ”This is the infrastructure enterprises need to scale AI with confidence, and only ServiceNow has the workflows, context, and enterprise depth to deliver it.” Beyond control, enterprises need a platform built to see, govern, remediate, and respond across the entire attack surface, with visibility into every identity and every asset, as well as the permissions and policies for each. ServiceNow delivers an end-to-end security stack that combines asset visibility, identity governance, risk management, and remediation to go from reactive security to autonomous, agentic cyber defense. Armis closes the gap between asset visibility and cyber risk, offering a comprehensive AI-powered solution that sees, protects, and manages cyber risk across every connected asset in real time. Veza brings AI-native identity intelligence into the platform and maps permissions across human, machine, and AI agent identities simultaneously, giving enterprises continuous visibility into who and what has access to every digital, connected resource. ”ServiceNow gives a complete security picture that no enterprise software vendor has assembled before: identity and fine-grained permission visibility for every human and agent in the system and a complete view of all enterprise connected assets, from code to physical assets, all operating in the ServiceNow AI Control Tower,” said John Aisien, SVP and GM security and risk, ServiceNow. ”ServiceNow provides the security, risk controls and governance that turns autonomous AI from a risk into a competitive advantage.” The complete AI value chain, delivered Every enterprise has access to intelligence. What every business needs is a trusted enterprise platform that can put it to work safely, at scale, inside the workflows where the business runs. ServiceNow delivers the complete system: data to decision, decision to action, action to trust. Booking.com, Honeywell, the NHL, PayPal, and Ulta: AI results with ServiceNow Honeywell “At Honeywell, we’re connecting the world by addressing critical challenges across the industrial, process, and building sectors and that mission critical work demands AI that delivers value fast,” said Sheila Jordan, SVP and chief digital technology officer at Honeywell. “With ServiceNow and Moveworks, our AI assistant ‘Red’ eliminated the majority of service desk conversations, saving time for employees and our IT organization. By operating an AI-enabled workforce at enterprise scale, we’re unlocking new levels of efficiency and accelerating business transformation.” National Hockey League "At the NHL, working smarter has always been the goal so we can stay focused on delivering extraordinary fan experiences,” said John Frantzeskakis, SVP of technology, operations and digital transformation at the National Hockey League. “The ServiceNow AI platform gives us the AI control tower we need to scale AI with confidence, transforming fragmented operations across 32 clubs and 1,300-plus games a season into connected, intelligent workflows. We’re already seeing real productivity gains, and we’ve only scratched the surface of what AI can do for us.” PayPal "This wasn't simply a database migration; it was a foundational step in enabling confident, performance-oriented scale and winning back the trust and investment of our business partners. As a company that moves more than a trillion of dollars in payment volume annually, the ServiceNow AI Platform must be as fast and resilient as the business itself,” said Matthew Kritzer, principal platform architect at PayPal. “Today, we're running Case Management, Cloud Discovery, SecOps, and Now Assist at a scale we once only imagined. Database tasks are twice as fast, and our longest-running operations are five times faster. ServiceNow has become a key part of our enterprise AI and Automation strategy." Additional resources ServiceNow is putting AI to work for customers, partners, and the broader technology ecosystem: ServiceNow expands AI Control Tower capabilities, giving enterprises control over every AI system, agent, and workflow, regardless of where it runs. ServiceNow unveils new AI specialists for CRM, employee service teams, IT operations, and security and risk to extend governed, AI-driven execution at enterprise scale. ServiceNow Action Fabric opens ServiceNow’s full system of action to any AI agent, headlessly With Autonomous Security & Risk, ServiceNow delivers the most complete security, risk, and compliance platform in enterprise AI. ServiceNow Otto creates the unified AI experience for the enterprise. A new CRM Case Management AI Specialist triages, solves, and escalates cases across the full case lifecycle. New autonomous HR capabilities give HRBPs, managers, and employees AI-powered workforce intelligence and automation to reclaim time for strategic, human-centered work. ServiceNow University drives growth with real-time coaching and simulation, grows to almost 2 million global learners. ServiceNow and FedEx automate and orchestrate workflows to improve supply chain visibility, exception management, and customer experiences. ServiceNow and NVIDIA make agentic AI governable across the enterprise stack, including with Arc, a new enterprise AI desktop agent. ServiceNow extends AI Control Tower’s governance across the Microsoft Agent 365 ecosystem, bringing order to AI agent sprawl. ServiceNow and Lenovo combine AI-native workflow automation with device intelligence to automate workflows end-to-end across the device lifecycle for 30% lower IT support costs. Knowledge 2026 runs May 5-7 in Las Vegas. Additional announcements will be made throughout the conference. About ServiceNow ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com. Forward-looking statements This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow and its AI platform and innovations. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. View source version on businesswire.com: https://www.businesswire.com/news/home/20260505721172/en/ Media Contact
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press@servicenow.com Original: ServiceNow turns enterprise AI chaos into control with the platform for governed, autonomous work

ServiceNow Reports First Quarter 2026 Financial ResultsApril 22, 2026 4:10 PM
Business Wire

ServiceNow beats high end of guidance across all Q1 2026 topline growth and profitability metrics, raises full year subscription revenues outlook

Subscription revenues of $3,671 million in Q1 2026, representing 22% year-over-year growth, 19% in constant currency

Total revenues of $3,770 million in Q1 2026, representing 22% year-over-year growth, 19% in constant currency

Current remaining performance obligations of $12.64 billion as of Q1 2026, representing 22.5% year-over-year growth, 21% in constant currency

Remaining performance obligations of $27.7 billion as of Q1 2026, representing 25% year-over-year growth, 23.5% in constant currency

Now Assist customers spending over $1 million in annual contract value grew over 130% year-over-year

ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced financial results for its first quarter ended March 31, 2026, with subscription revenues of $3,671 million in Q1 2026, representing 22% year-over-year growth and 19% in constant currency.

“ServiceNow’s first quarter performance beat the high end of our guidance once again,” said ServiceNow Chairman and CEO Bill McDermott. “Since our founding, we’ve built our platform around the work customers need to accomplish. Today, they rely on ServiceNow to be their AI control tower for business reinvention. Customers trust our platform because we integrate with any model, cloud, interface, data, and system they choose to deploy. As new technologies create both opportunity and risk, our two decades of engineering combined with deep business context enable us to orchestrate and secure the agentic enterprise. With this foundation, our AI growth is far exceeding even our own expectations, reinforcing our position as one of the fastest growing enterprise software companies ever.”

As of March 31, 2026, current remaining performance obligations (“cRPO”), contract revenue that will be recognized as revenue in the next 12 months, was $12.64 billion, representing 22.5% year-over-year growth and 21% in constant currency. The company had 16 transactions over $5 million in net new annual contract value (“ACV”) in Q1 2026, representing nearly 80% year-over-year growth, and ended the quarter with 630 customers with more than $5 million in ACV, representing approximately 22% year-over-year growth.

“In Q1, we exceeded the high end of our topline and profitability guidance metrics, grew free cash flow, and returned capital to shareholders,” said ServiceNow President and CFO Gina Mastantuono. “The early close of our Armis acquisition meaningfully expands our TAM and accelerates our subscription revenue growth trajectory. With agentic AI, workflow orchestration, security, and data fabric converging on a single platform, we believe the most compelling chapter in ServiceNow's growth story is just beginning.”

Recent Business Highlights

Innovation

This quarter, ServiceNow advanced enterprise AI into new product categories, new ways of working, and a new commercial model.

In April, ServiceNow delivered a complete AI-native experience across every commercial tier, with AI, data connectivity, workflow execution, security, and governance built in by default. At the center is Context Engine, the organizational intelligence that grounds every AI decision in live enterprise context: which asset ties to a regulated process, which approval chain applies, and which decision precedent governs the outcome. New Build Agent Skills let developers build from any tool they already use and deploy directly to ServiceNow.

ServiceNow also launched Autonomous Workforce, a new class of AI specialists that execute enterprise jobs end-to-end with built-in governance and human oversight. The first available out-of-the-box is a Level 1 Service Desk AI Specialist that autonomously diagnoses and resolves common IT support requests.

ServiceNow announced ServiceNow EmployeeWorks, a conversational front door for the enterprise that connects intent to governed action across any system, combining Moveworks' AI and enterprise search with ServiceNow's autonomous workflows to turn plain-language requests into completed actions.

Partnerships

ServiceNow's partner ecosystem expanded significantly in Q1, with leading companies building on the platform to deliver AI at a global scale.

ServiceNow and Google Cloud unveiled a suite of AI solutions spanning 5G networks, retail, and IT operations, enabling enterprises to detect and resolve issues before they reach customers. Google Cloud also named ServiceNow its 2026 Partner of the Year for Global Business Applications and Agentic Innovation.

ServiceNow and NVIDIA advanced their partnership in building governed enterprise AI at NVIDIA GTC in March, announcing how ServiceNow Autonomous Workforce can leverage NVIDIA’s latest AI infrastructure. The companies also previewed a new integration between the NVIDIA Enterprise AI Factory and ServiceNow AI Control Tower, along with a joint benchmarking framework for voice and multimodal AI deployment.

ServiceNow, NTT DOCOMO, and StarHub introduced the industry's first inter-carrier autonomous roaming resolution model using ServiceNow CRM to automatically detect, diagnose, and resolve faults across carrier boundaries in real time.

Industry Expansion

This quarter, the ServiceNow AI Platform drove measurable outcomes across multiple industries, turning industry depth into operational results.

TridentCare deployed the ServiceNow AI Platform to transform end-to-end operations across 5.4 million annual patient visits, replacing manual coordination with autonomous, AI-driven processes and achieving 96% scheduling automation and a 57% reduction in patient wait times.

ServiceNow debuted Healthcare Operations, a new solution that embeds a shared operational system of record directly into the electronic medical record system to connect care teams with facilities, biomed, and IT support on a single platform, giving clinicians more time for patient care.

Bell, Canada's leading telecommunications provider, reported a 25% improvement in customer response time and 90% positive feedback on AI accuracy after deploying ServiceNow AI Agents in Telecom, powered by ServiceNow Autonomous CRM.

ServiceNow unveiled Industrial Connected Workforce, allowing fragmented quality, warranty, orders, and quoting systems to be connected in a single operational view and replacing paper-based processes with real-time digital guidance to preserve institutional knowledge as experienced workers retire.

Acquisitions

ServiceNow closed two acquisitions that are designed to give enterprises a unified, end-to-end security stack that can see, decide, and act across the entire technology footprint.

ServiceNow closed its acquisition of Armis on April 20, 2026. By combining Armis' real-time asset discovery and cyber exposure management with ServiceNow's AI Control Tower and automated workflows, the two companies intend to deliver a unified, end-to-end security platform that can see, decide, and act across environments.

ServiceNow closed its acquisition of Veza on March 2, 2026. The acquisition extends ServiceNow’s security capabilities and aims to give enterprises complete visibility and control over who and what can access critical data, applications, and AI agents.

Investment

ServiceNow repurchased approximately 20.1 million shares of common stock during Q1, with the primary objective of managing the impact of dilution, including 18.5 million shares through its previously announced $2B accelerated share repurchase as well as another 1.6 million shares for $225 million through open market transactions. As of the end of the quarter, approximately $4.2 billion remained available under the share repurchase program1.

Recognition

ServiceNow's leadership in AI innovation and workplace culture earned recognition from analysts and institutions across the industry.

ServiceNow was recognized as a leader in multiple analyst reports, including The Forrester WaveTM: Industry Cloud Solutions for Public Sector, Q1 20262, The Forrester WaveTM: Customer Service Solutions, Q1 20263, the IDC MarketScape: Worldwide AIOps 2026 Vendor Assessment4, the 2026 ISG Buyers Guide™ for Application Platforms5, and the 2026 ISG Buyers Guide™ for Field Service Management6.

ServiceNow was named to Fast Company’s Most Innovative Companies 2026 list in Applied AI and Ethisphere’s 2026 World’s Most Ethical Companies, reflecting the company’s commitment to responsible, cutting-edge AI innovation. ServiceNow also earned a spot on Glassdoor’s Best Places to Work in Tech and AI 2026 list and the inaugural American Opportunity Index’s Where You Work Matters list, highlighting employers that invest in workforce growth and opportunity.

____________________

1 The program does not have a fixed expiration date, may be suspended, or discontinued at any time, and does not obligate ServiceNow to acquire any amount of its common stock. The timing, manner, price, and amount of any repurchases will be determined by ServiceNow at its discretion and will depend on a variety of factors, including business, economic and market conditions, prevailing stock prices, corporate and regulatory requirements, and other considerations.

2 The Forrester Wave™: Industry Cloud Solutions for Public Sector, Q1 2026, Forrester Research, Inc., February 19, 2026.

3 The Forrester Wave™: Customer Service Solutions, Q1 2026, Forrester Research, Inc., March 10, 2026.

Forrester Disclaimer

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity at https://www.forrester.com/about-us/objectivity/.

4 IDC MarketScape: Worldwide AIOps 2026 Vendor Assessment (doc #US54116226, March 2026).

5 ISG Buyers Guide™ for Application Platforms, 2026, ISG Research®, February 2026.

6 ISG Buyers Guide™ for Field Service Management, 2026, ISG Research®, February 2026.

First Quarter 2026 GAAP and Non-GAAP Results:

The following table summarizes our financial results for the first quarter 2026:

First Quarter 2026 GAAP Results

First Quarter 2026

Non-GAAP Results(1)

Amount

($ millions)

Year/Year

Growth (%)

Amount

($ millions)(2)

Year/Year

Growth (%)

Subscription revenues

$

3,671

22

%

$

3,572

19

%

Professional services and other revenues

99

18.5

%

96

15.5

%

Total revenues

$

3,770

22

%

$

3,668

19

%

Amount

($ billions)

Year/Year

Growth (%)

Amount

($ billions)(2)

Year/Year

Growth (%)

cRPO

$

12.64

22.5

%

$

12.45

21

%

RPO

$

27.7

25

%

$

27.3

23.5

%

Amount

($ millions)

Margin (%)

Amount

($ millions)(3)

Margin (%)(3)

Subscription gross profit

$

2,851

77.5

%

$

2,997

81.5

%

Professional services and other gross loss

(21

)

(21

%)

(9

)

(9

%)

Total gross profit

$

2,830

75

%

$

2,988

79.5

%

Income from operations

$

503

13.5

%

$

1,199

32

%

Net cash provided by operating activities

$

1,670

44.5

%

Free cash flow

$

1,665

44

%

Amount

($ millions)

Earnings per Basic/Diluted Share ($)

Amount

($ millions)(3)

Earnings per

Basic/Diluted

Share ($)(3)

Net income

$

469

$0.45 / $0.45

$

1,012

$0.98 / $0.97

(1)

We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures.

(2)

Non-GAAP subscription revenues and total revenues are adjusted for constant currency by excluding effects of foreign currency rate fluctuations and any gains or losses from foreign currency hedge contracts. Professional services and other revenues, cRPO, and RPO are adjusted only for constant currency. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures.

(3)

Refer to the table entitled “GAAP to Non-GAAP Reconciliation” for a reconciliation of GAAP to non-GAAP measures.

Note: Numbers rounded for presentation purposes and may not foot.

Financial Outlook

Our guidance includes GAAP and non-GAAP financial measures. The non-GAAP growth rates for subscription revenues are adjusted for constant currency by excluding the effects of foreign currency rate fluctuations and any gains or losses from foreign currency hedge contracts, and the non-GAAP growth rates for cRPO are adjusted only for constant currency to provide better visibility into the underlying business.

In Q1 2026, subscription revenues growth saw an approximately 75 basis point headwind from delayed closings of several large on-premise deals in the Middle East, due to the ongoing conflict in the region. This outlook reflects a prudent assessment of those geopolitical headwinds on deal timing for the remainder of FY 2026.

Our Q2 2026 subscription revenues growth, Q2 2026 cRPO growth, and FY 2026 subscription revenues growth guidance each include approximately 125 basis points of contribution from Armis. A portion of Armis customer contracts include termination-for-convenience provisions, which limit the amount of contract value reflected in cRPO.

The acquisition is also expected to create headwinds of approximately 25 basis points to FY 2026 subscription gross margin, approximately 75 basis points to FY 2026 operating margin, approximately 200 basis points to FY 2026 free cash flow margin, and approximately 125 basis points to Q2 2026 operating margin. While we will see some near-term headwinds to margins as we integrate the business in FY 2026, strong AI efficiencies internally from Now on Now and our underlying platform leverage are expected to normalize our operating and free cash flow margin expansion trajectories in FY 2027.

The following table summarizes our guidance for the second quarter 2026:

Second Quarter 2026

GAAP Guidance

Second Quarter 2026

Non-GAAP Guidance(1)

Amount

($ millions)(2)

Year/Year

Growth (%)(2)

Constant Currency

Year/Year Growth (%)

Subscription revenues

$3,815 - $3,820

22.5%

21% - 21.5%

cRPO

19%

19.5%

Margin (%)(3)

Income from operations

26.5%

Amount

(billions)

Weighted-average shares used to compute diluted net income per share

1.04

(1)

We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures.

(2)

Guidance for GAAP subscription revenues and GAAP subscription revenues and cRPO growth rates are based on the 31-day average of foreign exchange rates for March 2026 for entities reporting in currencies other than U.S. Dollars.

(3)

Refer to the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation of GAAP to non-GAAP measures.

The following table summarizes our guidance for the full-year 2026:

Full-Year 2026

GAAP Guidance

Full-Year 2026

Non-GAAP Guidance(1)

Amount

($ millions)(2)

Year/Year

Growth (%)(2)

Constant Currency

Year/Year Growth (%)

Subscription revenues

$15,735 - $15,775

22% - 22.5%

20.5% - 21%

Margin (%)(3)

Subscription gross profit

81.5%

Income from operations

31.5%

Free cash flow

35%

Amount

(billions)

Weighted-average shares used to compute diluted net income per share

1.04

(1)

We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures.

(2)

GAAP subscription revenues and related growth rate for the future quarter included in our full-year 2026 guidance are based on the 31-day average of foreign exchange rates for March 2026 for entities reporting in currencies other than U.S. Dollars.

(3)

Refer to the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation of GAAP to non-GAAP measures.

Note: Numbers are rounded for presentation purposes and may not foot.

Conference Call Details

The conference call will begin at 2 p.m. Pacific Daylight Time (21:00 GMT) on April 22, 2026. Interested parties may listen to the call by dialing (888) 330-2455 (Passcode: 8135305), or if outside North America, by dialing (240) 789-2717 (Passcode: 8135305). Individuals may access the live teleconference from this webcast.

https://events.q4inc.com/attendee/481376230

An audio replay of the conference call and webcast will be available two hours after its completion and will be accessible for 30 days. To hear the replay, interested parties may go to the investor relations section of the ServiceNow website or dial (800) 770-2030 (Passcode: 8135305), or if outside North America, by dialing (647) 362-9199 (Passcode: 8135305).

Investor Presentation Details

An investor presentation providing additional information, including forward-looking guidance, and analysis can be found at https://investors.servicenow.com.

Financial Analyst Day

ServiceNow will host its Financial Analyst Day 2026 on Monday, May 4, at 1:30 p.m. PT in Las Vegas, Nevada. This half-day program will feature presentations by ServiceNow executives who will provide financial updates and showcase ServiceNow’s latest capabilities for AI-driven workflows and platform innovation. A livestream will also be available the day of the event and a replay will be posted the following day at https://investors.servicenow.com.

Upcoming Investor Conferences

ServiceNow today announced that it will attend and have executives present at five upcoming investor conferences.

These include:

ServiceNow President, Chief Product Officer and Chief Operating Officer Amit Zavery will participate in a fireside chat at the JP Morgan Global Technology, Media and Communications Conference on Tuesday, May 19, 2026, at 12:35 p.m. PT.

ServiceNow President and Chief Financial Officer Gina Mastantuono will participate in a fireside chat at the Jefferies Software, Internet, and AI Conference on Wednesday, May 27, 2026, at 12:30 p.m. PT.

ServiceNow President, Chief Product Officer and Chief Operating Officer Amit Zavery will participate in a fireside chat at the William Blair Growth Stock Conference on Wednesday, June 3, 2026, at 10:00 a.m. PT.

ServiceNow President and Chief Financial Officer Gina Mastantuono will participate in a fireside chat at the Bank of America Global Technology Conference on Wednesday, June 3, 2026, at 11:20 a.m. PT.

ServiceNow Executive Vice President and General Manager, Data & Analytics Gaurav Rewari will participate in a fireside chat at the Evercore Global TMT Conference on Wednesday, June 3, 2026, at 2:10 p.m. PT.

The live webcast for each will be accessible on the investor relations section of the ServiceNow website at https://investors.servicenow.com and archived on the ServiceNow site for a period of 30 days.

Statement Regarding Use of Non-GAAP Financial Measures

We use the following non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP.

Revenues. We adjust revenues and related growth rates for constant currency to provide a framework for assessing how our business performed excluding the effect of foreign currency rate fluctuations and any gains or losses from foreign currency hedge contracts that are reported in the current and comparative period. To exclude the effect of foreign currency rate fluctuations, current period results for entities reporting in currencies other than U.S. Dollars (“USD”) are converted into USD at the average exchange rates in effect during the comparison period (for Q1 2025, the average exchange rates in effect for our major currencies were 1 USD to 0.95 Euros and 1 USD to 0.79 British Pound Sterling (“GBP”)), rather than the actual average exchange rates in effect during the current period (for Q1 2026, the average exchange rates in effect for our major currencies were 1 USD to 0.85 Euros and 1 USD to 0.74 GBP). Guidance for revenues related growth rates is derived by applying the average exchange rates in effect during the comparison period, rather than the exchange rates for the guidance period, adjusted for any foreign currency hedging effects. We believe the presentation of revenues and related growth rates adjusted for constant currency facilitates the comparison of revenues year-over-year.

Remaining performance obligations and current remaining performance obligations. We adjust cRPO and remaining performance obligations (“RPO”) and related growth rates for constant currency to provide a framework for assessing how our business performed. To present this information, current period results for entities reporting in currencies other than USD are converted into USD at the exchange rates in effect at the end of the comparison period (for Q1 2025, the end of the period exchange rates in effect for our major currencies were 1 USD to 0.92 Euros and 1 USD to 0.77 GBP), rather than the actual end of the period exchange rates in effect during the current period (for Q1 2026, the end of the period exchange rates in effect for our major currencies were 1 USD to 0.87 Euros and 1 USD to 0.76 GBP). Guidance for the related growth rate is derived by applying the end of period exchange rates in effect during the comparison period rather than the exchange rates in effect during the guidance period. We believe the presentation of cRPO and RPO and related growth rates adjusted for constant currency facilitates the comparison of cRPO and RPO year-over-year, respectively.

Gross profit, Income from operations, Net income and Net income per share - diluted. Our non-GAAP presentation of gross profit, income from operations, and net income measures exclude certain non-cash or non-recurring items, including stock-based compensation expense, amortization of purchased intangibles, legal settlements, impairment of assets, severance costs, contract termination costs, business combination and other related costs including compensation expense, gains and losses on strategic investments, net, and income tax effects and adjustments. We believe these adjustments provide useful supplemental information to investors and facilitates the analysis of our operating results and comparison of operating results across reporting periods.

Free cash flow. Free cash flow is defined as net cash provided by operating activities plus cash outflows for legal settlements and business combination and other related costs including compensation expense, reduced by purchases of property and equipment. Free cash flow margin is calculated as free cash flow as a percentage of total revenues. We believe information regarding free cash flow and free cash flow margin provides useful information to investors because it is an indicator of the strength and performance of our business operations.

Our presentation of non-GAAP financial measures may not be comparable to similar measures used by other companies. We encourage investors to carefully consider our results under GAAP, as well as our supplemental non-GAAP information and the reconciliation between these presentations, to more fully understand our business. Please see the tables included at the end of this release for the reconciliation of GAAP and non-GAAP results for gross profit, income from operations, net income, net income per share, and free cash flow.

Use of Forward-Looking Statements

This release contains “forward-looking statements” regarding our performance, including but not limited to statements in the section entitled “Financial Outlook” and statements regarding the expected benefits of our announced partnerships and acquisitions. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.

Factors that may cause actual results to differ materially from those in any forward-looking statements include, among others, experiencing an actual or perceived cyber-security event or weakness; our ability to comply with evolving privacy laws, data transfer restrictions, and other foreign and domestic standards related to data and the Internet; errors, interruptions, delays or security breaches in or of our service or data centers; our ability to maintain and attract key employees and manage workplace culture; alleged violations of laws and regulations, including those relating to anti-bribery and anti-corruption and those relating to public sector contracting requirements; our ability to compete successfully against existing and new competitors; our ability to predict, prepare for and respond promptly to rapidly evolving technological, market and customer developments; our ability to grow our business, including converting remaining performance obligations into revenue, adding and retaining customers, selling additional subscriptions to existing customers, selling to larger enterprises, government and regulated organizations with complex sales cycles and certification processes, and entering new geographies and markets; our ability to develop and gain customer demand for and acceptance of existing, new and improved products and services, including products that incorporate AI technology; our ability to expand and maintain our partnerships and partner programs, including expected market opportunity from such relationships, and realize the anticipated benefits thereof; global macroeconomic and political conditions including tariffs, inflation and armed conflicts; fluctuations in the value of foreign currencies relative to the U.S. Dollar; fluctuations in interest rates; our ability to consummate and realize the benefits of any strategic transactions or acquisitions; our ability to execute share repurchases, including the timing, manner, price, and amount of any repurchase; and fluctuations and volatility in our stock price.

Further information on these and other factors that could affect our financial results are included in our Form 10-K for the year ended December 31, 2025, and in other filings we make with the Securities and Exchange Commission from time to time.

We undertake no obligation, and do not intend, to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.

About ServiceNow

ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 95 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com.

© 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

ServiceNow, Inc.

Condensed Consolidated Statements of Operations

(in millions, except per share data)

(unaudited)

Three Months Ended

March 31, 2026

March 31, 2025

Revenues:

Subscription

$

3,671

$

3,005

Professional services and other

99

83

Total revenues

3,770

3,088

Cost of revenues (1):

Subscription

820

561

Professional services and other

120

90

Total cost of revenues

940

651

Gross profit

2,830

2,437

Operating expenses (1):

Sales and marketing

1,216

1,054

Research and development

823

703

General and administrative

288

229

Total operating expenses

2,327

1,986

Income from operations

503

451

Interest income

88

115

Other income (expense), net

82

(11

)

Income before income taxes

673

555

Provision for income taxes

204

95

Net income

$

469

$

460

Net income per share - basic (2)

$

0.45

$

0.44

Net income per share - diluted (2)

$

0.45

$

0.44

Weighted-average shares used to compute net income per share - basic (2)

1,035

1,034

Weighted-average shares used to compute net income per share - diluted (2)

1,040

1,047

(1)

Includes stock-based compensation as follows:

Three Months Ended

March 31, 2026

March 31, 2025

Cost of revenues:

Subscription

$

84

$

68

Professional services and other

12

11

Operating expenses:

Sales and marketing

150

148

Research and development

236

185

General and administrative

76

58

(2)

Prior period results have been retroactively adjusted to reflect the effects of the five-for-one stock split, which was effective December 17, 2025

ServiceNow, Inc.

Condensed Consolidated Balance Sheets

(in millions)

March 31, 2026

December 31, 2025

(unaudited)

Assets

Current assets:

Cash and cash equivalents

$

2,702

$

3,726

Marketable securities

2,480

2,558

Accounts receivable, net

1,713

2,627

Current portion of deferred commissions

591

590

Prepaid expenses and other current assets

949

970

Total current assets

8,435

10,471

Deferred commissions, less current portion

1,129

1,114

Long-term marketable securities

2,724

3,771

Strategic investments

1,743

1,542

Property and equipment, net

2,250

2,289

Operating lease right-of-use assets

831

806

Intangible assets, net

1,479

1,121

Goodwill

4,541

3,578

Deferred tax assets

914

1,056

Other assets

335

290

Total assets

$

24,381

$

26,038

Liabilities and stockholders’ equity

Current liabilities:

Accounts payable

$

427

$

204

Accrued expenses and other current liabilities

1,408

1,813

Current portion of deferred revenue

8,030

8,314

Current portion of operating lease liabilities

118

112

Total current liabilities

9,983

10,443

Deferred revenue, less current portion

99

120

Operating lease liabilities, less current portion

822

800

Long-term debt, net

1,491

1,491

Other long-term liabilities

258

220

Stockholders’ equity

11,728

12,964

Total liabilities and stockholders’ equity

$

24,381

$

26,038

ServiceNow, Inc.

Condensed Consolidated Statements of Cash Flows

(in millions)

(unaudited)

Three Months Ended

March 31, 2026

March 31, 2025

Cash flows from operating activities:

Net income

$

469

$

460

Adjustments to reconcile net income to net cash provided by operating activities:

Depreciation and amortization

258

160

Amortization of deferred commissions

168

145

Stock-based compensation

547

470

Deferred income taxes

102

32

Other

(82

)

4

Changes in operating assets and liabilities, net of effect of business combinations:

Accounts receivable

912

901

Deferred commissions

(195

)

(155

)

Prepaid expenses and other assets

(42

)

(139

)

Accounts payable

250

234

Deferred revenue

(278

)

(148

)

Accrued expenses and other liabilities

(439

)

(287

)

Net cash provided by operating activities

$

1,670

$

1,677

Cash flows from investing activities:

Purchases of property and equipment

(141

)

(205

)

Business combinations, net of cash acquired

(1,325

)

(18

)

Purchases of other intangibles

—

(34

)

Purchases of marketable securities

(31

)

(1,140

)

Purchases of strategic investments

(121

)

(4

)

Sales and maturities of marketable securities

1,139

1,181

Other

28

3

Net cash used in investing activities

$

(451

)

$

(217

)

Cash flows from financing activities:

Proceeds from employee stock plans

153

153

Repurchases of common stock

(2,225

)

(298

)

Taxes paid related to net share settlement of equity awards

(164

)

(253

)

Net cash used in financing activities

$

(2,236

)

$

(398

)

Foreign currency effect on cash, cash equivalents and restricted cash

(5

)

5

Net change in cash, cash equivalents and restricted cash

(1,022

)

1,067

Cash, cash equivalents and restricted cash at beginning of period

3,732

2,310

Cash, cash equivalents and restricted cash at end of period

$

2,710

$

3,377

ServiceNow, Inc.

GAAP to Non-GAAP Reconciliation

(in millions, except per share data)

(unaudited)

Three Months Ended

March 31, 2026

March 31, 2025

Gross profit:

GAAP subscription gross profit

$

2,851

$

2,444

Stock-based compensation

84

68

Amortization of purchased intangibles

61

20

Severance costs

1

—

Non-GAAP subscription gross profit

$

2,997

$

2,532

GAAP professional services and other gross loss

$

(21

)

$

(7

)

Stock-based compensation

12

11

Non-GAAP professional services and other gross (loss) profit

$

(9

)

$

4

GAAP gross profit

$

2,830

$

2,437

Stock-based compensation

96

79

Amortization of purchased intangibles

61

20

Severance costs

1

—

Non-GAAP gross profit

$

2,988

$

2,536

Gross margin:

GAAP subscription gross margin

77.5

%

81.5

%

Stock-based compensation as % of subscription revenues

2.5

%

2.5

%

Amortization of purchased intangibles as % of subscription revenues

1.5

%

0.5

%

Severance costs as % of subscription revenues

—

%

—

%

Non-GAAP subscription gross margin

81.5

%

84.5

%

GAAP professional services and other gross margin

(21

%)

(8.5

%)

Stock-based compensation as % of professional services and other revenues

11.5

%

13

%

Non-GAAP professional services and other gross margin

(9

%)

4

%

GAAP gross margin

75

%

79

%

Stock-based compensation as % of total revenues

2.5

%

2.5

%

Amortization of purchased intangibles as % of total revenues

1.5

%

0.5

%

Severance costs as % of total revenues

—

%

—

%

Non-GAAP gross margin

79.5

%

82

%

Income from operations:

GAAP income from operations

$

503

$

451

Stock-based compensation

558

470

Amortization of purchased intangibles

77

21

Business combination and other related costs

43

11

Severance costs

18

—

Non-GAAP income from operations

$

1,199

$

953

Operating margin:

GAAP operating margin

13.5

%

14.5

%

Stock-based compensation as % of total revenues

15

%

15

%

Amortization of purchased intangibles as % of total revenues

2

%

0.5

%

Business combination and other related costs as % of total revenues

1

%

0.5

%

Severance costs as % of total revenues

0.5

%

—

%

Non-GAAP operating margin

32

%

31

%

Net income:

GAAP net income

$

469

$

460

Stock-based compensation

558

470

Amortization of purchased intangibles

77

21

Business combination and other related costs

43

11

Severance costs

18

—

(Gains)/losses on strategic investments, net (3)

(87

)

—

Income tax effects and adjustments(1)(3)

(66

)

(116

)

Non-GAAP net income (3)

$

1,012

$

846

Net income per share - basic and diluted:

GAAP net income per share - basic (2)

$

0.45

$

0.44

GAAP net income per share - diluted (2)

$

0.45

$

0.44

Non-GAAP net income per share - basic (2) (3)

$

0.98

$

0.82

Non-GAAP net income per share - diluted (2)(3)

$

0.97

$

0.81

Weighted-average shares used to compute net income per share - basic (2)

1,035

1,034

Weighted-average shares used to compute net income per share - diluted (2)

1,040

1,047

Free cash flow:

GAAP net cash provided by operating activities

$

1,670

$

1,677

Purchases of property and equipment

(141

)

(205

)

Business combination and other related costs

136

5

Non-GAAP free cash flow

$

1,665

$

1,477

Free cash flow margin:

GAAP net cash provided by operating activities as % of total revenues

44.5

%

54.5

%

Purchases of property and equipment as % of total revenues

(3.5

%)

(6.5

%)

Business combination and other related costs as % of total revenues

3.5

%

—

%

Non-GAAP free cash flow margin

44

%

48

%

(1)

We use a non-GAAP effective tax rate for evaluating our operating results to provide consistency across reporting periods. Based on our long-term projections, we are using a non-GAAP tax rate of 21% and 20% for the three months ended March 31, 2026 and 2025, respectively. This non-GAAP tax rate could change for various reasons including significant changes in our geographic earnings mix or fundamental tax law changes in major jurisdictions in which we operate.

(2)

Prior period results have been retroactively adjusted to reflect the effects of the five-for-one stock split, which was effective December 17, 2025.

(3)

Prior period results have been retroactively adjusted to reflect the exclusion of gains and losses on strategic investments.

Note: Numbers are rounded for presentation purposes and may not foot.

ServiceNow, Inc.

Reconciliation of Non-GAAP Financial Guidance

Three Months Ending

June 30, 2026

GAAP operating margin

3.5%

Stock-based compensation expense as % of total revenues

16%

Amortization of purchased intangibles as % of total revenues

4%

Business combination and other related costs as % of total revenues

2%

Severance costs as % of total revenues

1%

Non-GAAP operating margin

26.5%

Twelve Months Ending

December 31, 2026

GAAP subscription gross margin

76%

Stock-based compensation expense as % of subscription revenues

2%

Amortization of purchased intangibles as % of subscription revenues

3%

Severance costs as % of subscription revenues

— %

Non-GAAP subscription margin

81.5%

GAAP operating margin

11%

Stock-based compensation expense as % of total revenues

15%

Amortization of purchased intangibles as % of total revenues

4%

Business combination and other related costs as % of total revenues

1%

Severance costs as % of total revenues

—%

Non-GAAP operating margin

31.5%

GAAP net cash provided by operating activities as % of total revenues

39%

Purchases of property and equipment as % of total revenues

(5%)

Business combination and other related costs as % of total revenues

1%

Non-GAAP free cash flow margin

35%

Note: Numbers are rounded for presentation purposes and may not foot.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260422839830/en/
Media Contact:

Johnna Hoff

(408) 250-8644

press@servicenow.com

Investor Contact:

Darren Yip

(925) 388-7205

ir@servicenow.com

Original: ServiceNow Reports First Quarter 2026 Financial Results