ServiceNow unveils new AI-powered capabilities to help improve employee experiences, supercharge talent development, and optimize in-person work
2024年5月10日 - 1:30AM
ビジネスワイヤ(英語)
Enhancements to Talent Development solution
infuse AI into the learning experience to understand skills,
support internal mobility, and enhance mentoring
New Workplace Service Delivery capabilities
spur in-person employee collaboration while supporting smarter
workplace utilization decisions with data and insights
New research from ServiceNow and Pearson shows
how AI and emerging technologies will help fuel job creation, as
well as demand for skilled IT workers
Knowledge 2024 – Today, at ServiceNow’s annual customer
and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI
platform for business transformation, unveiled new AI-powered
capabilities to help improve employee experiences, supercharge
talent development, and optimize in-person work. Enhancements to
ServiceNow’s Talent Development solution, formerly named Employee
Growth and Development, infuse AI into the learning experience to
understand skills, support internal mobility, and enhance
mentoring. In addition, new Workplace Service Delivery capabilities
spur in-person employee collaboration while supporting smarter
workplace utilization decisions with data and insights.
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According to new research from ServiceNow and Pearson, AI and
emerging technologies will help fuel job creation, as well as
demand for skilled IT workers. The new capabilities introduced by
ServiceNow put AI to work for companies that want to advance their
talent strategies while improving employee experiences.
“To win as a business, leaders know they must commit to the
development, growth, and well-being of their people,” said Jacqui
Canney, chief people officer at ServiceNow. “Giving employees the
tools to develop high-demand skills will unlock greater career
advancement opportunities, while driving stronger innovation and
long-term business success. The power of AI not only helps
employees learn and grow with personalized experiences, but it also
allows them to focus on work that is fundamentally human. And
AI-powered solutions give leaders and organizations actionable
insights to propel the business and develop their people.”
ServiceNow introduces new capabilities in Talent Development
for personalized growth and career advancement
Talent Development already uses AI and skills intelligence to
help identify skill gaps and recommend relevant trainings and
growth opportunities for employees. The updates announced today
expand those AI capabilities to understand skills, support internal
mobility, and enhance mentoring for a full suite of solutions:
- Skills in Manager Hub. Talent Development is integrated
into Manager Hub, giving managers a comprehensive view of team
skills directly in the tools they're already using. It curates key
insights, so managers can understand team strengths, identify
skills gaps, and assess how employee skills align with jobs and
work. Managers can also review skills proficiencies and activities
related to skills development. These insights help managers close
skills gaps, assign work to the right team members based on their
strengths, hire for relevant skills, and recommend trainings that
support team development.
- Opportunity Marketplace uses AI algorithms to match
employees with internal jobs that are aligned with their skills,
aspirations, and preferences, promoting employee engagement and
retention while helping to save time and effort when searching
internal recruiting platforms. Employees can search by specific job
type and location. Opportunity Marketplace prompts employees to
explore high-priority roles, helping to fill those jobs more
quickly.
- Mentoring suggests mentors based on employees’ skills,
preferences, and expertise. Employees can easily find mentors and
add mentorship activities to growth plans. Easy-to-use scheduling
tools also facilitate continuous engagement between mentors and
mentees.
- Now Assist for HR Service Delivery meets the employee or
manager where they are in chat, mobile, search, and other channels,
and uses generative AI (GenAI) to answer and act on questions
related to talent development. For example, an employee can ask the
Virtual Agent what career development opportunities are available
to them and receive a real-time, conversational answer with a
prompt to take action. Additionally, Gen-AI powered search
provides, direct, personalized, and contextual responses to talent
development, workplace, and HR questions, improving employee
self-service, and helping drive down organizational costs.
Workplace Service Delivery updates drive employee
satisfaction and optimize operational efficiency
According to Gallup, hybrid workers show the highest level of
engagement when their team collectively decides on an in-office
schedule. However, only 12% of hybrid employees report their team
employing this type of collaborative decision-making approach.
Updates to ServiceNow’s Workplace Service Delivery address the
critical need for better workplace collaboration, providing
next-generation in-office experiences for employees and real-time
data for better workplace management:
- Workplace Presence and Workplace Concierge boost
in-office collaboration through a chat-based concierge experience
that automates common workplace requests such as finding available
space within an office, booking rooms or desks, and even
recommending which days to go into the office. Powered by Now
Assist, ServiceNow’s GenAI experience, employees can ask Workplace
Concierge questions like, “what day will my manager be in the
office?” The employee would then receive a recommendation on what
day they should go in to collaborate with their manager and even
prompt them to reserve office space.
- Smart Building Insights and Integration Framework adds
even more intelligence into Workplace Service Delivery through
integrations with leading sensor companies, including Metrikus,
VergeSense, IAdea, and Embrava. These integrations support smart
building initiatives, providing real-time, actionable insights
around efficiency, optimization, and occupant experiences directly
within Workplace Service Delivery. This allows facilities teams and
business leaders to make data-driven decisions about key workplace
initiatives, such as floorplans, maintenance schedules, and
real-estate spend.
"ServiceNow is strategically investing in AI-driven talent
development and empowering organizations to future-proof their
workforce," said Gretchen Alarcon, senior vice president and
general manager of Employee Workflows Products at ServiceNow.
"Talent Development now goes beyond just improving skills; it
offers personalized growth paths that match employee career goals
with what the business needs. Our updates to Workplace Service
Delivery aim to enhance in-person collaboration and help businesses
make smarter decisions about how they use their workspace. These
advancements are crucial for improving employee experiences and
helping ensure companies can retain top talent in today's
competitive market."
Global study highlights opportunities for meaningful,
sustainable work in tech
New research released today from ServiceNow and Pearson reveals
the transformative impact of AI and emerging technologies on the
workforce and the global skills economy. Using AI-driven predictive
algorithms, the research notes the ongoing importance of IT roles
as tech workforce growth is projected to significantly outpace
total workforce growth globally by 2028. In the United States
alone, an additional 1.76 million new tech workers will be needed
by 2028, totaling 6.23 million IT jobs across industries. The study
also found an upward trend in global workforce growth, the highest
being in India, where an additional 34 million people will be
needed to sustain a projected economic growth of 6.3%.
While reskilling efforts will be necessary to meet tech talent
needs at scale, proactive adaptation to evolving job markets,
continuous learning, and strategic workforce planning are critical
for resilience in the digital era.
What customers are saying:
"At Accenture, we are reinventing how we work and earn our
people’s commutes by reshaping workplace experiences," said
Margaret Smith, senior managing director of Corporate Services
& Sustainability at Accenture. "ServiceNow Workplace Service
Delivery (WSD) helps us provide a simplified workplace reservation
experience. The WSD platform enables our people to optimize their
day, with access to supporting technology and additional
services.”
Availability:
- The new capabilities included in Talent Development and
Workplace Service Delivery are generally available to all customers
today.
Additional Information:
- Read ServiceNow and Pearson research exploring how AI and
technology is impacting the global workforce.
- ServiceNow recently announced plans to acquire Intella, an
end-to-end talent acquisition solution developed by Advance
Solutions Corp., a ServiceNow Elite partner. Find out how Intella
will build on ServiceNow’s existing employee experience portfolio
to better meet the needs of hiring managers and employee candidates
building the workforce of tomorrow.
About ServiceNow:
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information, visit:
www.servicenow.com.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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version on businesswire.com: https://www.businesswire.com/news/home/20240509112466/en/
Media Contact Madison DaValle 847-910-8344
press@servicenow.com
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