ServiceNow Inc (NOW)

What is with this stock?? going down from a good move UP should be at $140

Getting strong again NOW

I just bought it at market price few trading days ago as I knew it would blast past very soon . $$ to be made

Yes a lot of talk about it going way past $220 Soon NOW

Someone said last week he put in a buy at 98. He missed it by 1.

Lots of chatter on Stocktwits and even yahoo, including anti Cramer.... many think it has a bright future. I'll look for a opening to pick up some shares amd/or calls.

NOW, still climbing

After hours its trying for $130 pr share, Yes more are getting interested NOW ...lol

It definitely woke up today!

Volume
The last 10-days have seen significant volume in NOW, with average daily volume above the average for the last year. Today's volume is no exception; with 42,273,363 shares having been traded already

Consensus
31 buy and 14 strong buy

The start to something GREAT !! NOW

NOW cpps 108.11

Do you want in or not.

New entry sitting at $98

Bottom occurred a month and a half ago.

NOW! Is this the bottom

Software stocks extend rebound as ServiceNow and Salesforce move higherMay 19, 2026 9:36 AM
IH Market News Investors return to software sector after prolonged weakness U.S. software stocks continued to recover in premarket trading on Tuesday, adding to recent gains as investors reassess the outlook for enterprise software companies following months of pressure on the sector.Concerns had grown in recent months that artificial intelligence could weaken the business models of traditional software providers by allowing AI-driven applications to replace legacy enterprise platforms. ServiceNow leads gains among major software names ServiceNow (NYSE:NOW) led the sector higher with a 3.8% gain in premarket trading after rallying more than 8% during Monday’s session.Workday (NASDAQ:WDAY) rose 1.6%, while Zscaler (NASDAQ:ZS) advanced 1.4%. Salesforce (NYSE:CRM) gained 1%, and Intuit (NASDAQ:INTU) climbed 1.4%.The broader software sector also moved higher, with the iShares Expanded Tech-Software Sector ETF, which tracks a wide range of software companies, rising 0.5%. Investors reconsider AI-related risks to software companies The latest gains suggest investors may be starting to stabilize sentiment toward software stocks after an extended period of underperformance driven by fears that large language models and AI-native platforms could increasingly displace traditional software systems.Although those concerns remain present, market participants appear to be reevaluating how much of the competitive risk has already been reflected in valuations following the sector’s sharp decline.The iShares software ETF remains down 12.8% so far this year, significantly lagging the Philadelphia Semiconductor Index, which has surged 55% during the same period as chipmakers benefited from the majority of AI-related investment flows. Markets still watching for signs of durable recovery Investors continue to debate whether the recent rebound represents the start of a more sustained recovery or merely a temporary bounce.Market participants are expected to focus closely on upcoming earnings and corporate commentary for signs that enterprise software demand remains resilient despite rising competition from artificial intelligence technologies.ServiceNow stock priceWorkday stock priceZscaler stock priceSalesforce stock priceIntuit stock price Original: Software stocks extend rebound as ServiceNow and Salesforce move higher

Are we buying a resilient enterprise software powerhouse...

Or entering an overvalued AI trap at the absolute peak?

Following the recent 5:1 stock split, ServiceNow ($NOW) sits at a critical valuation crossroads.

This independent deep dive bypasses the consensus noise to dissect:
- Real FCF Margins (Beyond the GAAP metrics)
- Structural Moats in the enterprise AI ecosystem
- 3 Hard-Data Price Scenarios for the next 60 months

Before adjusting your tech allocation, look at the actual numbers.
Full analysis below. 👇

ServiceNow: A Premium Toll Booth Locked in an AI Cage
https://www.linkedin.com/pulse/servicenow-premium-toll-booth-locked-ai-cage-mirjana-garison-vvf7f/

NOW, is this a bottom

ServiceNow hits $1 billion in AWS Marketplace transactions as enterprises rapidly adopt AI at scaleMay 6, 2026 1:00 PM
Business Wire ServiceNow AI Control Tower and Amazon Bedrock AgentCore give mutual customers a unified governance architecture for the enterprise New AI agent integrations across security, IT operations, and telecommunications detect, act, and resolve issues with humans in the loop Developers can build and deploy AI agents on the ServiceNow AI Platform directly from Kiro, the AWS agentic IDE Knowledge 2026 — May 6, 2026 — ServiceNow (NYSE: NOW), the AI control tower for business reinvention, and Amazon Web Services (AWS) today announced a platform expansion as companies rapidly deploy and scale agentic AI across the enterprise, which follows a significant milestone of ServiceNow AWS Marketplace transactions surpassing $1 billion. The expansion introduces a governance architecture for mutual customers built on ServiceNow AI Control Tower and Amazon Bedrock AgentCore; new AI agent integrations for enterprise security, IT operations, and telecommunications that detect, act, and resolve issues; and a native developer integration that lets teams build and deploy ServiceNow applications directly from Kiro, the AWS agentic integrated development environment (IDE), so that developers can move from idea to impact faster. ServiceNow’s $1 billion milestone reflects something larger than a commercial threshold. Enterprises are consolidating their AI infrastructure around platforms they trust, and increasingly, that means combining cloud and foundation model services with orchestration, governance, and workflow execution. ServiceNow’s platform expansion with AWS is a direct response to that demand: customers who have already committed to both platforms now have a single, connected architecture to deploy and scale AI. The AI workloads they've already built and deployed on AWS can now be governed, audited, and wired into the ServiceNow workflows that run their business, without rebuilding anything from scratch. “The enterprises leading in AI are deploying it, at scale, across their most critical operations on a trusted governance architecture. ServiceNow and AWS are meeting that moment together,” said Jon Sigler, executive vice president and general manager, AI Platform at ServiceNow. “ServiceNow's orchestration and governance capabilities combined with AWS's cloud and model infrastructure is the architecture that makes that possible, and the $1 billion in AWS Marketplace transactions shows that the market agrees.” “Organizations aren't experimenting with AI anymore, they're operationalizing it,” said Chris Grusz, managing director of technology partnerships at AWS. “ServiceNow and AWS are delivering the architecture to make that real: unified governance, trusted infrastructure, and developer tools that take AI from idea to impact. With more than $1 billion in AWS Marketplace transactions, the momentum is clear. Now we're making it easier than ever to deploy, govern, and scale AI agents across the enterprise.” AI Control Tower and Amazon Bedrock AgentCore: where enterprise AI gets built and governed Enterprises scaling agentic AI face a common problem: agents built on different models, governed by different teams, with no unified view of what they are doing or whether they are working. ServiceNow AI Control Tower and Amazon Bedrock AgentCore address this together. Amazon Bedrock AgentCore provides the flexible foundation to build agents on the models and infrastructure customers trust, while ServiceNow AI Control Tower delivers the unified control plane to help govern how those agents operate across the business. Leading enterprises are building toward this architecture now. “At TEKsystems Global Services, we don't just implement AI transformation for our customers, we live it,” said Matt Payne, senior vice president and head of TEKsystems Global Services. “ServiceNow's AI Control Tower gives us enterprise-wide governance to deploy and manage AI agents with confidence, across our own operations and the complex client environments we support. Combined with Amazon Bedrock AgentCore, it's a single place to govern, manage, and orchestrate every AI agent, model, and workflow, whether built in ServiceNow or AWS. That hands-on experience is our edge. We know what it takes to move AI from pilot to production at enterprise scale because we're doing it ourselves.” ServiceNow AI Specialists and AWS AI agents tackle critical enterprise workflows Across security, IT operations, and telecommunications, manual triage and system handoffs compound risk and delay outcomes. ServiceNow AI specialists working alongside AWS AI agents handle these workflows end to end, with humans in the loop to guide important decisions. Security use case: The moment a configuration change is detected in the Configuration Management Database (CMDB), ServiceNow Vulnerability Resolution AI Specialist calls the AWS Security Agent via the Model Context Protocol (MCP) to run an on-demand penetration test against the affected application. ServiceNow then layers on identity blast radius from Veza and device exposure from Armis, producing a complete risk picture. It then determines the fix and presents it for a single human approval. Remediation executes on two parallel tracks: patch deployed, privileges reduced. A final call to the AWS Security Agent will confirm that the fix is clean. IT operations use case: An anomaly detected by Amazon CloudWatch is routed to ServiceNow, where the ServiceNow AIOps AI Specialist and Site Reliability Engineering AI Specialist collaborate with the AWS DevOps Agent to correlate events, enrich signals with business context, and validate and execute remediation with human approval. Post-remediation, alerts are confirmed cleared, often proactively without a formal incident ever being raised. Telecommunications use case: A ServiceNow and AWS AI-orchestrated telecommunications customer care solution leverages the combined strengths of Amazon Connect for interactions, AWS for infrastructure intelligence, and ServiceNow Telecommunications Service Management for orchestration. When a customer contacts support, a transcript streams into the ServiceNow Telco Customer 360-powered agent workspace in real time via Amazon Connect. A ServiceNow AI specialist queries RADCOM, a cloud-native network intelligence provider running on AWS, for a scored assessment of voice, video, and streaming quality via Agent-to-Agent (A2A), and simultaneously queries ARIA for billing history and lifetime value. Based on findings and knowledge base rules, the AI specialist recommends a resolution, routes important decisions for human approval, triggers field dispatch if required, and closes the case with a full audit trail. Build and deploy ServiceNow AI Agents directly from Kiro ServiceNow is bringing the ServiceNow SDK with Build Agent skills natively into Kiro, giving developers the ability to build and deploy ServiceNow applications, including AI agents, directly from the AWS IDE. With a single-click install from the Kiro Power Marketplace, developers can scaffold applications, configure workflows, and create AI agents through prompt engineering without ever leaving their IDE. Because everything runs natively on the ServiceNow AI Platform, developers get enterprise governance and security without any additional configuration. Availability ServiceNow AI Control Tower with Amazon Bedrock AgentCore is available now in AWS Marketplace. The ServiceNow Vulnerability Resolution AI Specialist, AIOps AI Specialist, and Site Reliability Engineering AI Specialist integrations with AWS AI agents is expected to be available later this year, with launch details to follow. The AI specialist workflow for telecommunications is available now. ServiceNow Telecommunications Service Management is a generally available product and now includes ServiceNow Telco Customer 360 as part of the Australia Platform release. The ServiceNow SDK for Kiro is available now through the Kiro Power Marketplace. Learn more about how ServiceNow is expanding its Autonomous Workforce of AI Specialists to major business functions at Knowledge 2026 here, and how it’s introducing new AI Control Tower capabilities to further discover, observe, govern, secure, and measure AI deployed across the enterprise here. About ServiceNow ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com. Forward-looking statements This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow and AWS innovations. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. View source version on businesswire.com: https://www.businesswire.com/news/home/20260506000690/en/ Media Contact Katlyn Hirokawa
408.489.7381
press@servicenow.com Original: ServiceNow hits $1 billion in AWS Marketplace transactions as enterprises rapidly adopt AI at scale

ServiceNow and Accenture launch forward deployed engineering program to scale agentic AI across the enterpriseMay 6, 2026 1:00 PM
Business Wire Clients get access to more than 300 pre-built AI agent skills and agentic workflows on the ServiceNow AI Platform Knowledge 2026 – Today, ServiceNow (NYSE: NOW), the AI control tower for business reinvention, and Accenture (NYSE: ACN) announced a forward deployed engineering (FDE) program to help enterprises take agentic AI from enterprise pilot to production at scale. Through the program, ServiceNow’s AI-native FDE team works together with industry-led Accenture FDEs inside mutual customers’ environments, collaborating to build agentic AI workflows natively on the ServiceNow AI Platform where enterprise work already runs, delivering value in production before enterprise rollout begins. “Forward deployed engineering is how ServiceNow and Accenture turn mutual customers’ agentic AI business goals into value-generating production workloads,” said John Aisien, senior vice president and general manager, Central Product Management, Security & Risk at ServiceNow. “We're not simply handing over instructions. Our teams are in the customers’ environments, implementing ServiceNow, customer, and third-party building blocks, and demonstrating the resulting value metrics in the ServiceNow AI Control Tower.” “The question our clients ask is not whether to invest in AI — it’s how to make it work at enterprise scale,” said Ram Ramalingam, lead for Software and Platform Engineering at Accenture. “This program brings together Accenture's industry depth and implementation reach with ServiceNow's AI Platform to deliver real results, not roadmaps. Together, we can move AI from isolated experiments to a core driver of business reinvention for our clients.” Moving from experimentation to enterprise outcomes According to Accenture’s Pulse of Change research, while AI is widely seen as a driver of revenue growth, only 32% of leaders report sustained, enterprise-wide AI impact. This is not a technology problem, but often due to a delivery gap. With the FDE program, Accenture and ServiceNow teams build agentic AI workflows natively inside the enterprise systems where work already happens, then scale them through a single continuous motion from first build to enterprise-wide deployment. The program is designed to drive measurable business outcomes: faster operations, lower costs, and improved customer experiences at scale. ServiceNow and Accenture clients get access to more than 300 pre-built AI agent skills and agentic workflows on the ServiceNow AI Platform, backed by Accenture's industry depth and ServiceNow's platform reach. At the center is ServiceNow's AI Control Tower, a unified command center that governs, secures, and manages AI agents at scale, giving organizations complete visibility into agent performance and outcomes without trading speed for control. What makes this program different is how both companies come together to reinvent a value chain unique to each customer’s business. For every engagement, ServiceNow and Accenture build a purpose-built pod around the specific value chain — combining platform-native, AI-native, and industry expertise to take co-innovation from concept to production together. For more information on ServiceNow and Accenture's partnership to scale agentic AI across the enterprise, visit here. About ServiceNow ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com. About Accenture Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com. ServiceNow Forward-Looking Statements This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow and Accenture’s forward-deployed engineering program. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. Accenture Forward-Looking Statements Except for the historical information and discussions contained herein, statements in this news release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as “may,” “will,” “should,” “likely,” “anticipates,” “aspires,” “expects,” “intends,” “plans,” “projects,” “believes,” “estimates,” “positioned,” “outlook,” “goal,” “target” and similar expressions are used to identify these forward-looking statements. These statements are not guarantees of future performance nor promises that goals or targets will be met, and involve a number of risks, uncertainties and other factors that are difficult to predict and could cause actual results to differ materially from those expressed or implied. These risks include, without limitation, that the partnership might not achieve its anticipated benefits and risks and uncertainties related to the development and use of AI, including advanced AI, could harm our business, damage our reputation or give rise to legal or regulatory action, as well as the risks, uncertainties and other factors discussed under the “Risk Factors” heading in Accenture plc’s most recent Annual Report on Form 10-K and other documents filed with or furnished to the Securities and Exchange Commission. Statements in this news release speak only as of the date they were made, and Accenture undertakes no duty to update any forward-looking statements made in this news release or to conform such statements to actual results or changes in Accenture’s expectations. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. View source version on businesswire.com: https://www.businesswire.com/news/home/20260506338822/en/ Media Contacts
Rachel Alvarez
ServiceNow
press@servicenow.com Denise Berard
Accenture

ServiceNow Build Agent now works inside every major AI coding tool, governed by defaultMay 6, 2026 1:00 PM
Business Wire Build Agent in ServiceNow Studio lets any developer build production-ready apps and AI agents using natural language prompts Developers can now build from any integrated developer environment or AI coding agent with full context and governance from ServiceNow Free access to App Engine Management Center governs every app before deployment; reimagined AI Agent Studio simplifies agent creation at scale Knowledge 2026 -- Today, at ServiceNow’s annual customer and partner event, Knowledge 2026, ServiceNow (NYSE: NOW), the AI control tower for business reinvention, announced that it has made Build Agent generally available in ServiceNow Studio and extended its core skills into Cursor, Windsurf, Claude Code, and GitHub Copilot — so developers can build from any environment with full ServiceNow AI Platform context and governance. Free access to App Engine Management Center helps keep applications governed before deployment, while a reimagined AI Agent Studio simplifies how builders create and scale AI agents. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260506008934/en/ AI coding tools have made it faster than ever to generate code, but applications built outside governed platforms often introduce risk, create technical debt, and fail to meet compliance requirements. The result: a growing shadow development problem where ungoverned apps multiply faster than IT can secure them—and every app built but never adopted is wasted AI investment. At the same time, platform administrators, business analysts, and citizen developers, the people closest to business problems, have lacked AI-native tools that make it easy to build. ServiceNow addresses both challenges by expanding who can build enterprise applications, while helping ensure everything built meets enterprise standards by default. “Vibe coding is transforming how fast people can build. But speed without governance and an enterprise runtime produce apps that too often look ready but aren’t,” said Jithin Bhasker, group vice president and general manager of Creator Workflows and App Engine at ServiceNow. “We’re making it possible for anyone to build on ServiceNow using the tools they already know and love, whether that’s their IDE, their coding agent, or their design tools, and ensure what they build is enterprise ready from the moment they hit deploy.” Build anywhere, run and govern everything on ServiceNow Whether a developer works inside ServiceNow Studio, from their preferred IDE, or with any AI coding agent, the experience is now AI-native and -governed. Build Agent’s core skills are now available through the ServiceNow SDK, giving developers full platform intelligence anywhere they build. Once deployed to the ServiceNow AI Platform, every application inherits enterprise-grade audit trails, security checks, compliance, scalability, and performance. Developers also get their own sandbox environment to test and validate before going live. Once live, every application connects directly to the workflows, data, and systems that get work done across the enterprise. For those who prefer the security and context of building directly on the platform, Build Agent is now powered by Anthropic models. This enables longer context sessions, so developers can work through entire application builds without losing continuity. Build Agent also connects to external partner tools as an MCP Client, pulling design specs from Figma, requirements from Miro, and code context from GitHub. Customize and extend existing applications For the millions of customizations enterprises make to their ServiceNow environments each year, Build Agent now works across the entire platform, including out-of-the-box applications, not just custom apps built from scratch. Until now, that work depended on a limited pool of specialized ServiceNow developers, creating backlogs that slowed the business. Build Agent can now operate across application scopes enabling any developer to customize and extend existing ServiceNow applications and workflows directly with AI-native development. Build Agent is now also embedded in ServiceNow Studio, the primary development environment for ServiceNow’s developer community. Because Build Agent understands the live instance, including existing data models, configurations, and policies, it can generate complete applications with workflows, catalog items, UI components, and configurations in a single session. Create and deploy AI agents at scale Building enterprise AI agents has traditionally required deep platform expertise. The reimagined AI Agent Studio changes that with a guided, conversational creation experience that makes it easier for a broader range of builders to create and deploy AI agents. When developers build custom applications with Build Agent, in-app AI agents are now embedded into app workflows by default. These agents answer questions, surface insights, and take action on behalf of end users, all within the context of the application and under full AI Control Tower oversight. The app gets smarter after deployment, not just during development. Run and govern on the ServiceNow AI Platform As AI-native development accelerates the pace of app and agent creation, the platform's governance layer helps ensure nothing ships without meeting enterprise standards. App Engine Management Center (AEMC) is now available to all ServiceNow customers at no additional cost. Customers building with Build Agent get deployment approvals, release management, and application lifecycle governance — from AI-assisted development to governed deployment. Build Agent also includes a self-healing test loop that validates generated work against quality gates and to help ensure what it produces is reliable and maintainable over time. Custom Instructions let customers encode their own development standards into Build Agent, so AI-assisted development reflects each organization’s unique patterns and policies. What customers and partners say about ServiceNow Build Agent Cox Automotive “In the automotive industry, where speed, precision, and reliability are critical, deployment challenges can quickly impact both operations and customer experience,” said Jason Riggins, AVP enterprise operations at Cox Automotive. “At Cox Automotive, moving away from manual processes with ServiceNow has helped us automate the entire lifecycle—from development to production—with built-in governance. We’ve reduced errors, accelerated delivery, and created a more reliable path to production. More importantly, we’re laying the foundation for AI-driven automation, where speed and control go hand in hand.” Plat4mation "ServiceNow Build Agent has changed how our teams can move from idea to enterprise-ready application. With a recent customer, we modernized an outdated process and built a fully functional, production-ready ServiceNow workflow in hours instead of weeks,” said Elmer de Valk, CEO at Plat4mation. “Build Agent generated nearly 80% of the application automatically, and our architects were able to govern the quality from day one. That combination of speed and enterprise-grade quality is exactly what build partners and customers have been waiting for." Availability Build Agent in ServiceNow Studio with support for all application scopes — Generally available Build Agent Skills for use with agentic development tools like Claude Code — April 2026 Build Agent MCP Client and ecosystem integrations — Expected second quarter 2026 Reimagined AI Agent Studio — Expected second quarter 2026 AEMC freemium tier — Expected third quarter 2026 Full details can be found in the ServiceNow Store. Additional Information Read more about Build Agent here. About ServiceNow ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com. Forward-Looking Statements This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow’s AI platform innovations. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. View source version on businesswire.com: https://www.businesswire.com/news/home/20260506008934/en/ Media Contact
Jacqueline Velasco
408.561.1937
press@servicenow.com Original: ServiceNow Build Agent now works inside every major AI coding tool, governed by default

ServiceNow launches the real-time data foundation that puts autonomous AI to work across the enterpriseMay 6, 2026 1:00 PM
Business Wire Context Engine, Autonomous Data Analytics, and Workflow Data Fabric give enterprises the live, governed data that autonomous AI needs to act Knowledge 2026 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2026, ServiceNow (NYSE: NOW), the AI control tower for business reinvention, launched new data capabilities that put autonomous AI to work on live, governed enterprise intelligence. The announcement helps resolve the data fragmentation siloed across systems that has held enterprise AI back, and delivers the live intelligence, execution, and agent governance that autonomous AI requires. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260506850477/en/ Most enterprise AI fails not because the models are flawed, but because the data is fragmented across disconnected systems and ungoverned at the exact points where AI agents need to act, producing shallow intelligence that recommends rather than executes. ServiceNow's Context Engine and Autonomous Data Analytics change the equation by drawing from the full breadth of enterprise signals (including assets, workflows, people, policies, operational history), and applying a semantic layer that integrates CMDB, workflow data, analytics insights, and third-party systems to ground every AI decision in real-time operational context. As Context Engine learns continuously from system activity, that intelligence compounds with every workflow, making AI more accurate the more it runs. “The enterprises winning the AI race are bringing trusted, contextual data directly into the workflows that run the business, giving teams and AI the insights to act with confidence,” said Gaurav Rewari, executive vice president and general manager, Data and Analytics Products at ServiceNow. “That’s what ServiceNow is: the platform where insight meets every workflow, every transaction, every decision, and each one compounds the intelligence that drives the next.” Intelligence for the AI era Context Engine provides the deep context and governance that enterprise AI requires. It maps every person, role, asset, service, and policy across a business in real time, giving AI the institutional business context that only comes from being embedded in how a business actually operates. To feed the Context Engine with trusted business logic, ServiceNow is announcing a new vision for Autonomous Data Analytics. Fueled by the innovation from recently acquired Pyramid Analytics, any person or AI agent can query the entire enterprise data estate in plain language and receive secure, contextual insights immediately. Dozens of disconnected systems, catalogued inconsistently or not at all, and governed through processes designed for human analysts rather than AI agents, contribute to AI that can offer advice but can’t provide workflow resolution. ServiceNow is addressing this with three interconnected capabilities that connect data discovery, governance, and autonomous action without ever leaving the platform where work gets done. Autonomous Data Governance continuously monitors the data estate and automatically flags quality violations, helping enforce security and privacy policies in real time so the data feeding AI workflows always meets defined standards without manual intervention. And Workflow Data Fabric with ServiceNow Otto makes it all accessible to any user through a natural language experience that guides curated, governed data asset creation step by step. ServiceNow Data Catalog gives organizations end-to-end visibility across their entire data estate through automated discovery, lineage tracking, and a shared business glossary. That foundation integrates with existing data catalogs across the enterprise, so organizations can gain faster discovery, deeper context, and broader adoption without replacing what they already have. The result is a single, governed review of the entire data estate, wherever that data lives. Real-time execution for faster, more accurate agentic AI As agentic workloads demand real-time access, long-term retention, and analytical flexibility, ServiceNow is expanding RaptorDB Pro, the high-performance database native to the ServiceNow AI Platform. Live Perform extends analytical processing to meet the scale of agentic workloads, building on the performance and scalability gains that have driven RaptorDB Pro adoption over the past several quarters. The architectural breakthrough underlying all three capabilities is RaptorDB Pro’s engine: the same database handles both operational and analytical workloads simultaneously, delivering real-time insights with no performance trade-offs and no separate infrastructure. Live Connect capabilities give Pyramid Analytics and other analytics providers in the Workflow Data Network direct access to live ServiceNow operational data without pipelines, data copies, or latency. Live Archive lets historical and live data be queried together from cost-optimized storage, so long-term compliance and real-time performance no longer compete. RaptorDB Pro also adds native support for multi-modal processing of graph and time-series data, powering complex context modeling and new use cases across manufacturing, healthcare, and critical infrastructure. Workflow Data Fabric extends this execution layer across the entire enterprise data estate, giving organizations the flexibility to choose best-of-breed data management partners without vendor lock-in. Through the Workflow Data Network, ServiceNow is extending its ecosystem to include partners across Data Quality, Data Observability, and Data Security and Privacy, enabling these solutions to push rich contextual intelligence directly into workflows, surfacing data quality and observability health indicators, sensitive data classifications, and governance policies at the exact point where they become actionable. The new Workflow Data Network Partner Passport makes procurement seamless: customers use existing Data Fabric credits to activate and consume select partner solutions from qualified partners, starting with IBM and Boomi, consolidating data, AI, and workflows under a single commercial agreement. Agent governance across any agent and any data A new governance gap is opening as agentic AI adoption accelerates: AI agents are connecting to external services, MCP servers, and data sources with no central oversight, no approval workflow, and no audit trail. Enterprises that rigorously govern how employees access sensitive systems are, in many cases, applying no equivalent controls to the agents now acting on their behalf. The ServiceNow MCP Registry is a private enterprise Model Context Protocol registry. Built on the open-source MCP Registry API and governed through ServiceNow's AI Control Tower, the registry gives developers a trusted, internal catalog of approved MCP Servers. Agents discover and connect only to what has been vetted, enforced at the point of access. GitHub, Box, and Zoom are early MCP Registry partners. Where public registries serve community discoverability, the ServiceNow MCP Registry serves enterprise control. This is a meaningful distinction when agents have broad system access and consequential decisions to make and allows enterprises to hold their agents to the same standard they hold their employees. MCP Registry complements the new ServiceNow AI Gateway, also announced today, which provides real-time controls for agentic workloads, with governance, observability, and security for full visibility across any third-party AI system. What customers say about ServiceNow data capabilities PayPal "This wasn't simply a database migration; it was a foundational step in enabling confident, performance-oriented scale and winning back the trust and investment of our business partners,” said Matthew Kritzer, principal platform architect at PayPal. “As a company that moves more than a trillion of dollars in payment volume annually, the ServiceNow AI Platform must be as fast and resilient as the business itself. Today, we're running Case Management, Cloud Discovery, SecOps, and Now Assist at a scale we once only imagined. Database tasks are twice as fast, and our longest-running operations are five times faster. ServiceNow has become a key part of our enterprise AI and Automation strategy." Zespri “For us, the value of the ServiceNow Platform and its AI capabilities is about how people work, not replacing core business systems,” said Tim Lloyd, head of digital operations at Zespri. “It is the digital workflow layer across our ERP and operational platforms—and with Workflow Data Fabric, we can connect and act on data across those systems in real time, helping employees collaborate, automate tasks, and resolve issues faster. That focus on employee experience and execution efficiency is delivering real operational benefits across our global business." Availability Workflow Data Fabric with ServiceNow Otto: Available now. ServiceNow Data Catalog: Available now. Autonomous Data Governance (Observability, Quality, and Privacy): expected second half 2026 RaptorDB Pro – Live Connect (SQL API): Available now. RaptorDB Pro – Live Archive: Now available with RaptorDB Pro. RaptorDB Pro – Live Perform: Now available. ServiceNow MCP Registry: Now available via Innovation Lab; A2A Agent Card support expected by year end. Workflow Data Network – Partner Passport: Expected second half 2026. About ServiceNow ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20260506850477/en/ Media Contact
Courtney Johnson
925.405.2446
press@servicenow.com Original: ServiceNow launches the real-time data foundation that puts autonomous AI to work across the enterprise

ServiceNow turns enterprise AI chaos into control with the platform for governed, autonomous workMay 5, 2026 1:00 PM
Business Wire As AI agents reshape the enterprise, ServiceNow delivers the unified platform to sense, decide, act, and secure autonomous work at scale ServiceNow Otto allows every person in an enterprise to turn intent into outcomes, across every system, however they work, wherever they are Booking.com, Honeywell, the NHL, PayPal, Ulta, and more achieve AI results with the ServiceNow AI Platform — Knowledge 2026 — Today, at ServiceNow’s annual customer and partner event, Knowledge 2026, ServiceNow (NYSE: NOW), the AI control tower for business reinvention, gave enterprises a way out of AI chaos, turning AI ambition into AI execution across every workflow, system, and department. The updates span AI Control Tower, Autonomous Workforce, data intelligence, and security capabilities, giving enterprises a single platform that delivers the entire AI value chain, from data to decision to execution and trust. ServiceNow also introduced ServiceNow Otto, its new enterprise AI experience. ServiceNow Otto unifies conversational AI, autonomous workflows, and enterprise search into a single experience that completes work end to end, across every system, desktop, and workflow bringing the platform’s capabilities directly to employees and teams. Enterprises have invested billions in AI capabilities, yet the vast majority cannot connect that investment to measurable business outcomes. The average enterprise runs hundreds of applications, each with its own AI layer bolted on. Agents are deployed without governance, and intelligence is disconnected from execution. Today's announcements showcase an AI platform that senses across all enterprise data, devices, and identities in real time, decides the right action with full enterprise context, acts autonomously through AI specialists and workflows, and secures every step with governance that holds up under audit. “Knowledge 2026 is where the world comes to witness the next frontier of innovation: the Autonomous Platform where AI thinks and workflows act,” said Bill McDermott, chairman and CEO of ServiceNow. “This is the moment ServiceNow moves beyond the platform of platforms to become the AI agent of agents — connecting any model, any cloud, and any data source. We've built the only platform that can sense across the enterprise, decide the right action, act across any workflow or application, and secure every step. We are the rules and rails of business.” ServiceNow hosted its annual Financial Analyst Day on May 4, where McDermott and President & CFO Gina Mastantuono, joined by product and go-to-market leaders, outlined how the company's AI-native platform and Autonomous Workforce are driving its long-term financial trajectory. By 2030, ServiceNow is targeting $30 billion-plus in subscription revenues, with ServiceNow AI expected to represent over 30% of the company’s annual contract value (ACV). The product announcements below reflect the platform capabilities at the center of that long-range vision. A full replay is available at https://investors.servicenow.com. Sense: visibility and context across every data source, device, and identity ServiceNow is addressing problems created by dozens of disconnected systems, catalogued inconsistently and designed for humans, not agents, by connecting data discovery, governance, and autonomous action without ever leaving the platform. Real-time visibility across every AI system, agent, identity, and connected asset from leaders such as Amazon Web Services (AWS), Anthropic, Google Cloud, Microsoft Azure, and other model providers ensures customers have a foundation to deploy enterprise-ready AI agents in a controlled way. ServiceNow’s Data Catalog gives organizations end-to-end visibility across the entire data estate through automated discovery, lineage tracking, and a shared business glossary. The result is a single, governed review of the entire data estate, wherever that data lives. Then, the data estate is continuously monitored and automatically flags quality violations, enforcing security and privacy policies in real time, so the data feeding AI workflows always meets defined standards without manual intervention. Decide: enterprise decisions, grounded in context Every AI decision is only as good as the context behind it. Enterprise AI fails when the model doesn't know enough about the business it's supposed to help run. ServiceNow's new data intelligence capabilities, including Context Engine, give the ServiceNow AI Platform a continuous, real-time view of the enterprise: who owns what, what's connected to what, which policies govern which actions, and what the actual operational state of the business is at any given moment. These capabilities compound intelligence with every human and agent decision made. Learning from 100 billion workflows and more than 7 trillion transactions that run through ServiceNow annually, the platform grows smarter about how a business works with every AI action. ServiceNow is uniquely positioned to ground AI in an organization's specific operating reality, not a generic model of how enterprises work. Act: AI specialists that execute real work The era of artificial intelligence is giving way to the era of execution and autonomous work. Knowing what's true and deciding the right action still leaves one step unfinished: completing the work. The ServiceNow Autonomous Workforce takes AI from agents handling isolated tasks to executing jobs end to end, from intake through resolution, with defined roles, enterprise authority, and governance built in. ServiceNow’s newest AI specialists, announced today, work across CRM, employee experience, IT operations, and security and risk. For example, at ServiceNow, the Autonomous Workforce already handles over 90% of employee IT requests. The Level 1 Service Desk AI Specialist resolves assigned IT cases 99% faster than when those cases are handled by human agents. Each month, ServiceNow Autonomous CRM resolves over 100 million customer cases, orchestrates over 16 million orders, and configures more than seven million quotes, providing faster, more accurate service across the customer lifecycle, from sales qualification and quoting to order fulfillment, invoice disputes, service, and renewals. ServiceNow today also opened the ServiceNow AI Platform and its full system of action to any AI agent, whether it's built on ServiceNow, or with Claude, Copilot, or a customer's own homegrown agent. With ServiceNow Action Fabric, customers can now drive secure, governed enterprise actions headlessly through ServiceNow’s generally available Model Context Protocol (MCP) Server. Secure: discover every cyber asset, govern every identity, and close every exposure ServiceNow's expanded AI Control Tower offers an end-to-end solution to discover, observe, govern, and secure enterprise AI: how it's working, where it's adding value, and where it's hallucinating. AI Control Tower now includes discovery across 30+ enterprise integrations, real-time observability into agent behavior, automated risk and compliance controls, identity governance extended to hyperscaler environments and AI models, and financial dashboards that put customers back in control of AI spend. ”A year ago, AI Control Tower gave enterprises visibility into their AI. Today it governs the entire AI lifecycle across every agent, model, dataset, asset, and identity, across every cloud and enterprise system,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. ”This is the infrastructure enterprises need to scale AI with confidence, and only ServiceNow has the workflows, context, and enterprise depth to deliver it.” Beyond control, enterprises need a platform built to see, govern, remediate, and respond across the entire attack surface, with visibility into every identity and every asset, as well as the permissions and policies for each. ServiceNow delivers an end-to-end security stack that combines asset visibility, identity governance, risk management, and remediation to go from reactive security to autonomous, agentic cyber defense. Armis closes the gap between asset visibility and cyber risk, offering a comprehensive AI-powered solution that sees, protects, and manages cyber risk across every connected asset in real time. Veza brings AI-native identity intelligence into the platform and maps permissions across human, machine, and AI agent identities simultaneously, giving enterprises continuous visibility into who and what has access to every digital, connected resource. ”ServiceNow gives a complete security picture that no enterprise software vendor has assembled before: identity and fine-grained permission visibility for every human and agent in the system and a complete view of all enterprise connected assets, from code to physical assets, all operating in the ServiceNow AI Control Tower,” said John Aisien, SVP and GM security and risk, ServiceNow. ”ServiceNow provides the security, risk controls and governance that turns autonomous AI from a risk into a competitive advantage.” The complete AI value chain, delivered Every enterprise has access to intelligence. What every business needs is a trusted enterprise platform that can put it to work safely, at scale, inside the workflows where the business runs. ServiceNow delivers the complete system: data to decision, decision to action, action to trust. Booking.com, Honeywell, the NHL, PayPal, and Ulta: AI results with ServiceNow Honeywell “At Honeywell, we’re connecting the world by addressing critical challenges across the industrial, process, and building sectors and that mission critical work demands AI that delivers value fast,” said Sheila Jordan, SVP and chief digital technology officer at Honeywell. “With ServiceNow and Moveworks, our AI assistant ‘Red’ eliminated the majority of service desk conversations, saving time for employees and our IT organization. By operating an AI-enabled workforce at enterprise scale, we’re unlocking new levels of efficiency and accelerating business transformation.” National Hockey League "At the NHL, working smarter has always been the goal so we can stay focused on delivering extraordinary fan experiences,” said John Frantzeskakis, SVP of technology, operations and digital transformation at the National Hockey League. “The ServiceNow AI platform gives us the AI control tower we need to scale AI with confidence, transforming fragmented operations across 32 clubs and 1,300-plus games a season into connected, intelligent workflows. We’re already seeing real productivity gains, and we’ve only scratched the surface of what AI can do for us.” PayPal "This wasn't simply a database migration; it was a foundational step in enabling confident, performance-oriented scale and winning back the trust and investment of our business partners. As a company that moves more than a trillion of dollars in payment volume annually, the ServiceNow AI Platform must be as fast and resilient as the business itself,” said Matthew Kritzer, principal platform architect at PayPal. “Today, we're running Case Management, Cloud Discovery, SecOps, and Now Assist at a scale we once only imagined. Database tasks are twice as fast, and our longest-running operations are five times faster. ServiceNow has become a key part of our enterprise AI and Automation strategy." Additional resources ServiceNow is putting AI to work for customers, partners, and the broader technology ecosystem: ServiceNow expands AI Control Tower capabilities, giving enterprises control over every AI system, agent, and workflow, regardless of where it runs. ServiceNow unveils new AI specialists for CRM, employee service teams, IT operations, and security and risk to extend governed, AI-driven execution at enterprise scale. ServiceNow Action Fabric opens ServiceNow’s full system of action to any AI agent, headlessly With Autonomous Security & Risk, ServiceNow delivers the most complete security, risk, and compliance platform in enterprise AI. ServiceNow Otto creates the unified AI experience for the enterprise. A new CRM Case Management AI Specialist triages, solves, and escalates cases across the full case lifecycle. New autonomous HR capabilities give HRBPs, managers, and employees AI-powered workforce intelligence and automation to reclaim time for strategic, human-centered work. ServiceNow University drives growth with real-time coaching and simulation, grows to almost 2 million global learners. ServiceNow and FedEx automate and orchestrate workflows to improve supply chain visibility, exception management, and customer experiences. ServiceNow and NVIDIA make agentic AI governable across the enterprise stack, including with Arc, a new enterprise AI desktop agent. ServiceNow extends AI Control Tower’s governance across the Microsoft Agent 365 ecosystem, bringing order to AI agent sprawl. ServiceNow and Lenovo combine AI-native workflow automation with device intelligence to automate workflows end-to-end across the device lifecycle for 30% lower IT support costs. Knowledge 2026 runs May 5-7 in Las Vegas. Additional announcements will be made throughout the conference. About ServiceNow ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com. Forward-looking statements This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow and its AI platform and innovations. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. View source version on businesswire.com: https://www.businesswire.com/news/home/20260505721172/en/ Media Contact
Courtney Blake
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press@servicenow.com Original: ServiceNow turns enterprise AI chaos into control with the platform for governed, autonomous work

ServiceNow expands AI Control Tower to discover, observe, govern, secure, and measure AI deployed across any system in the enterpriseMay 5, 2026 12:58 PM
Business Wire AI-native experiences, voice, and intelligent approvals show customers where AI drives the most value and embeds directly into the flow of work Knowledge 2026 -- Today, at ServiceNow’s annual customer and partner event, Knowledge 2026, ServiceNow (NYSE: NOW), the AI control tower for business reinvention, expanded its AI Control Tower offering with new capabilities that give enterprises control over every AI system, agent, and workflow, regardless of where it runs. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260505712561/en/ AI Control Tower, first introduced at Knowledge 2025, has evolved from visibility and management into a comprehensive, end-to-end solution that lets customers act with confidence across five dimensions: Discover finds AI assets once deployed across the organization — including systems beyond ServiceNow — through 30 new enterprise integrations spanning Amazon Web Services (AWS), Google Cloud, and Microsoft Azure, and enterprise applications such as SAP, Oracle, and Workday. Discovery also extends to non-human identities and connected devices, bringing OT and IoT assets into the same governance model as AI agents and cloud services. Observe provides continuous monitoring with live metrics and alerts, replacing periodic audits for ROI analysis. Through the recently completed acquisition of Traceloop, AI Control Tower now delivers deep observability into AI agent behavior at runtime, giving teams visibility into how agents reason, where they make decisions, and when to course-correct. Govern delivers AI-driven risk assessment across all types of AI, not only agents but also models, data sets, prompts, and classic machine-learning. Five new risk frameworks aligned to NIST and EU AI Act standards provide compliance controls out of the box. Secure extends identity access governance to hyperscaler AI environments and every connected device through integration with Veza, bringing patented access graph technology, scoped permissions, and least-privilege enforcement to every AI system, agent, and identity. When an agent goes off script or operates beyond its permissions, AI Control Tower can detect it and shut it down in real time — giving organizations the kill switch they need as agents take on more critical work. Measure provides cost tracking and ROI dashboards that give customers financial control as they scale AI — addressing runaway model spend — one of the most pressing challenges enterprises face as AI deployments grow. This approach is powered by two decades of enterprise operational data accumulated through 100 billion workflows and 7 trillion workflow transactions annually, and anchored by the ServiceNow CMDB and Context Engine, which is designed to map digital assets to the services, people, and processes it supports. Enterprises can sense signals across their full digital estate, decide with live business context, act through autonomous workflows, and secure every agent action. Standalone governance tools simply cannot replicate this. In addition to its existing integrations with Anthropic and OpenAI, ServiceNow has also announced deepened AI Control Tower integrations with AWS, Microsoft, NVIDIA, and other LLM providers, extending governance and observability across the infrastructure enterprises rely on most. For example, the ServiceNow AI Control Tower now integrates with the NVIDIA Enterprise AI Factory validated design for agent observability, extending governance and risk controls to the infrastructure layer of large-scale AI deployments. “Enterprises are under real pressure to deploy AI and show results, but there’s a major gap between adoption and accountability,” said Jon Sigler, executive vice president and general manager of AI Platform at ServiceNow. "ServiceNow AI Control Tower was built for this moment: delivering unified governance across the entire enterprise AI stack, so security and control move at the speed of the business." Additionally, for all customer Model Context Protocol (MCP) transactions, a new AI Gateway provides real-time controls for agentic workloads, with governance, observability, and security for full visibility across any third-party AI system. From AI investment to AI outcomes For many enterprises, the bottleneck is deciding where to apply AI first, validating that it works, and reducing the effort to deploy. New AI agents and innovations from ServiceNow form a connected loop that helps accelerate time to value from day one: AI Agent Advisor analyzes each customer’s operational data, including incidents, cases, and conversations, to identify the automation opportunities that will have the greatest impact in their environment. It identifies patterns in real workflows and matches them against available agents or helps create new ones. AI-powered setup applies AI to the implementation process itself. Instead of time spent on manual configuration, AI agents can handle plugin installation, role provisioning, and system setup autonomously. For new customers, applications are ready to go the moment their instance is provisioned. AI-powered center brings all AI administration into one centralized hub for setup, configuration, optimization, and ongoing management. The Evaluation Suite lets organizations validate that deployed AI is performing as intended, both before and during production. More than 150 customers have already used it across approximately 1 million AI interactions. AI in the natural flow of work Too often, enterprise AI lives in a separate window, a chatbot sidebar, or a tool that requires users to leave what they’re doing to get the support they need. Users want to speak and ask questions in natural language and receive contextual answers while staying in their workflow. The ServiceNow AI Platform embeds intelligence directly into the surfaces, interactions, and modalities where work happens. The ServiceNow AI Platform delivers these capabilities across modalities, including voice, vision, and natural language, so employees experience AI as a seamless part of how they already work: Device cameras populate forms and trigger actions from real-world context Users get real-time, step-by-step help using voice and natural language across the platform with Dynamic Guidance. Complex screens are transformed into clear summaries, improving accessibility and boosting productivity with Screen Summarization. Employees can consume policy updates, runbooks, and training content on the go with SmartDocs and read policies in plain language, evaluate incoming requests in real time, and handle routine decisions instantly with Intelligent Approvals. Key partnerships for voice AI give organizations the flexibility to use AI-powered voice with their existing contact center infrastructure including Amazon Connect, NiCE, Five9, 3CLogic, and Twilio. What customers say about the ServiceNow AI Platform Rolls-Royce "For more than a century, Rolls-Royce has engineered the extraordinary, and now we're applying that same standard to how we work. ServiceNow AI has transformed our digital self-service, delivering critical information directly into workflows. Adoption has nearly tripled, with 38,000 tickets deflected in a year and resolution times reduced by 34%," said Rachel Cameron, VP of performance & improvement at Rolls Royce. "We're now scaling that success across Global Business Services, introducing autonomous actions across IT, HR, and Finance to reduce manual effort and drive measurable outcomes. ServiceNow is a critical enabler of our journey toward self-reliant service management, responsibly and at scale." HDFC Bank “As India’s largest private sector bank, we operate at a scale where AI governance isn’t optional, it’s foundational,” said Ramesh Lakshminarayanan, group CIO at HDFC Bank. “We run ServiceNow AI across IT and risk, and AI Control Tower is the common governance layer across all of it, giving us the visibility to manage every AI use case and the confidence to scale." Rossmann “Retail is all about efficiency, is all about speed. Being able to use voice is an absolute game-changer — because every second matters in a store,” said Christian Metzner, managing director HR and IT at Rossmann. “With AI Voice Agents, Rossmann's store associates will be able to resolve issues hands-free, in their native language — keeping their focus where it belongs: on the customer." National Hockey League "At the NHL, working smarter has always been the goal so we can stay focused on delivering extraordinary fan experiences,” said John Frantzeskakis, SVP of technology, operations and digital transformation at the National Hockey League. “The ServiceNow AI Platform gives us the AI control tower we need to scale AI with confidence, transforming fragmented operations across 32 clubs and 1,300-plus games a season into connected, intelligent workflows. We’re already seeing real productivity gains, and we’ve only scratched the surface of what AI can do for us.” Academy Sports "ServiceNow is a strategic differentiator, our platform of intelligence. As we begin this journey, IT is the engine, but we are architecting a digital twin of our operating footprint where AI connects our assets to our people,” said Amyn Gillani, VP core technology and AI transformation at Academy Sports. “This expands the value radius far beyond the tech stack, rippling into HR, Security, Supply Chain and more; ultimately revolutionizing Retail Operations by empowering our associates and providing a superior customer experience.” Availability Features announced today and many more as part of the ServiceNow AI Platform Australia release are available on a rolling basis beginning April 2026. AI Agent Advisor and Intelligent Approvals are generally available in May 2026. AI Control Tower enhancements enter Innovation Lab in May with general availability expected in August 2026. Full details can be found in the ServiceNow Store. Additional information Read more about the ServiceNow AI Platform Australia release. About ServiceNow ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com. Forward-looking statements This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow’s AI platform innovations. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. View source version on businesswire.com: https://www.businesswire.com/news/home/20260505712561/en/ Media Contact
Jacqueline Velasco
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press@servicenow.com Original: ServiceNow expands AI Control Tower to discover, observe, govern, secure, and measure AI deployed across any system in the enterprise

ServiceNow brings Autonomous Workforce to every major business functionMay 5, 2026 12:58 PM
Business Wire New AI specialists for IT, CRM, employee service teams, and security and risk extend governed, AI-driven execution at enterprise scale Unlike tasked-based AI tools and AI agents, ServiceNow AI specialists work alongside humans to complete end-to-end processes Knowledge 2026 — Today, at ServiceNow’s annual customer and partner event, Knowledge 2026, ServiceNow (NYSE: NOW), the AI control tower for business reinvention, announced a major expansion of its Autonomous Workforce, launching new AI specialists for IT, customer relationship management (CRM), employee service teams, and security and risk. Together with the previously announced L1 IT Service Desk AI Specialist, which is now available, these AI specialists complete end-to-end processes alongside humans to autonomously resolve cases, contain threats, manage incidents, and handle high-volume employee requests. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260505237676/en/ Enterprises today run on a patchwork of systems where talented people spend time answering routine questions, triaging backlogs, updating records, and racing between fire drills. The work that moves the business, such as strategic decisions, relationship building, and risk assessment, gets pushed to the margins as a result. Autonomous Workforce deploys role-scoped AI specialists embedded in proven workflows to deliver outcomes from start to finish, without human intervention. "Advisory AI has run its course; enterprises need AI that senses, decides, and securely acts in accordance with organizational guardrails,” said Amit Zavery, president, chief product officer, and chief operating officer at ServiceNow. “With ServiceNow expanding Autonomous Workforce across critical business functions in the enterprise, organizations can deploy AI specialists to act at scale, from a single, governed platform, with full audit trails, role-scoped permissions, and enterprise context built over decades of enterprise operations.” Because AI specialists run on the same platform, they share the same operational intelligence (Configuration Management Database and Workflow Data Fabric with Context Engine), conversational front door (ServiceNow EmployeeWorks), and governance infrastructure (AI Control Tower). ServiceNow announced in April that all of these capabilities are now included across every product and package; not as add-ons but built-in by default. This allows enterprises to build on years of platform investment and achieve speed, scale, and oversight, without adding complexity or extending time to value. ServiceNow has also expanded the reach of its Autonomous Workforce to more customers in partnership with Amazon Web Services (AWS), Google Cloud, Microsoft, and NVIDIA, enabling AI specialists to deploy and run across the infrastructure enterprises already use. ServiceNow AI specialists can also leverage third-party technology including NVIDIA Agent Toolkit software, featuring the NVIDIA AI-Q Deep Research specialist agent blueprint, and a combination of closed and open models. Autonomous IT: from reactive firefighting to autonomous resilience IT teams today face a backlog of unresolved incidents, security findings, and operational recommendations that grow faster than any team can act on, consuming bandwidth that should be going toward AI governance, strategic investment, and platform scale. The L1 IT Service Desk AI Specialist is already resolving assigned IT cases 99% faster than human agents within ServiceNow’s own help desk. Building on that foundation, ServiceNow is introducing a wave of new IT AI specialists spanning infrastructure monitoring, site reliability (SRE), asset lifecycle, portfolio planning, and more. For example, a new specialist for AIOps autonomously detects anomalies, correlates events, and triggers remediation, while a specialist for SRE handles incident triage and postmortem documentation end to end, so IT teams can shift attention from reactive firefighting to strategic infrastructure investment. Other new AI specialists for common IT workflows give full visibility into hardware, software, and cloud assets across their lifecycle, and connect demand to capacity, budget, and resource availability in real time. Autonomous CRM: AI that acts on customer interactions Legacy CRM systems track sales activities and service interactions but don't fulfill customer requests. Whether a customer is requesting a quote, asking to expedite an order, or disputing a charge, the goal should be to give them what they want, not open new opportunities or tickets. The gap between front-office interaction and back-office fulfillment is where customer experience breaks down. According to Ipsos research, sales representatives spend just 10 hours a week talking to customers. At the same time, ServiceNow's CX Shift research shows that service agents still need to work in three to five systems to resolve a single customer issue, with the rest of their time lost to CRM updates, manual handoffs, and administrative overhead. ServiceNow Autonomous CRM is built to finish the work, from speed of thought sales to customer service automation. Today, ServiceNow is introducing new AI specialists across the entire customer lifecycle, including sales qualification and quoting, order fulfillment, invoice disputes, service, and renewals. Starting with case management, an AI specialist can triage, solve, and escalate cases across channels, as well as generate custom quotes from meeting transcripts. Each month, ServiceNow Autonomous CRM resolves over 100 million customer cases, orchestrates over 16 million orders, and configures more than seven million quotes. These AI specialists go further, delivering quotes, orders, and issue resolution faster for customers. Employee services: an AI workforce for every team, across every function HR, finance, legal, procurement, and workplace services teams face structural challenges at scale, including rising case volumes and service desks dependent on manual triage. Based on ServiceNow estimates, 23 million employees use ServiceNow's employee portal every month, generating an estimated 40 million-plus cases annually. This is routine, repeatable work that’s ideal for autonomous resolution. ServiceNow is introducing new AI specialists across HR, workplace services, legal, finance, procurement, supplier management, and health and safety. Each acts as a digital employee that is equipped with role-specific skills. Across ServiceNow’s customer base, they’ve been shown to resolve 91% of the cases without reassignment. Requests are deflected before they become cases, and when cases are created, they route directly to the right AI specialist. This allows business operations teams to focus on tasks like workforce planning, supplier strategy decisions, financial planning, contract negotiations, and more. Security and risk: containing threats in minutes Security and risk teams are overwhelmed: vulnerabilities accumulate faster than teams can triage them, supercharged by AI-powered attack surface expansion; phishing incidents demand immediate investigation across disconnected tools; and manual response processes stretch resolution from minutes to hours. Legacy point solutions simply weren't built to keep pace with the AI platform shift. ServiceNow's new Autonomous Security & Risk solution introduces AI specialists purpose-built to help eliminate growing backlogs across the full threat landscape, autonomously triaging and remediating vulnerabilities (including hardware-level), investigating and containing SOC incidents with humans-in-the-loop, and screening third-party vendor risk with instant summaries so teams focus only on what needs scrutiny. Together, they compress tasks that typically take days or hours into minutes, bringing identity visibility and governance, cyber asset intelligence, enterprise decision context, and autonomous security operations together on the ServiceNow AI Platform. What customers say about ServiceNow Autonomous Workforce Early deployments of Autonomous Workforce are already demonstrating measurable impact. City of Raleigh, Docusign, and Honeywell are among the organizations that are implementing AI specialists to automate high-volume, mission-critical workflows. City of Raleigh “As a smart city built on innovation and service, Raleigh uses ServiceNow as our unified platform to deliver AI-powered experiences for nearly 500,000 residents,” said Mark Wittenburg, chief information officer at the City of Raleigh. “With ServiceNow AI specialists documenting IT tasks and automating routine work, we’ve saved the equivalent of a full month of time while empowering employees to focus on meaningful service. Our virtual agent, Ral-E, is transforming internal operations with a 98% deflection rate and measurable daily impact. We’re building a people-focused, AI-powered city that sets the standard for responsible, modern government.” Docusign “Docusign's mission is to simplify and automate complex workflows — and that doesn't stop at agreements. With ServiceNow's Zero Touch Service Desk, we've extended that same philosophy into IT,” said Saran Mandair, global vice president of Global IT at Docusign. “Our goal is to autonomously handle 90% of all tickets so our human agents can focus on the most critical work. The same AI-driven automation we bring to our customers, we're now driving with our employees.” Honeywell “At Honeywell, we’re connecting the world by addressing critical challenges across the industrial, process, and building sectors, and that mission-critical work demands AI that delivers value fast,” said Sheila Jordan, SVP and chief digital technology officer at Honeywell. “Our AI assistant ‘Red’ eliminated the majority of service desk conversations, saving time for employees and our IT organization. By operating an AI-enabled workforce at enterprise scale, we’re unlocking new levels of efficiency and accelerating business transformation.” Availability L1 IT Service Desk AI Specialist, CRM AI specialists, and AI specialists for employee service teams are available now. IT AI specialists are expected to be available in June 2026. The security and risk AI specialists are expected to be available for preview in June 2026 and generally available in September 2026. About ServiceNow ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com. Forward-looking statements This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow Autonomous Workforce. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. View source version on businesswire.com: https://www.businesswire.com/news/home/20260505237676/en/ Media Contact
Katlyn Hirokawa
408.489.7381
press@servicenow.com Original: ServiceNow brings Autonomous Workforce to every major business function

ServiceNow launches Autonomous Security & Risk, integrating Armis and Veza to govern every AI agent, identity, and connected assetMay 5, 2026 12:58 PM
Business Wire Armis delivers continuous asset intelligence across code, IT, OT, IoT, and connected devices; Veza brings fine-grained permission visibility, intelligence, and governance for every human and non-human identity The ServiceNow AI Platform offers one of the most complete security, risk, and compliance platforms in enterprise AI Knowledge 2026 — Today, at ServiceNow’s annual customer and partner event, Knowledge 2026, ServiceNow (NYSE: NOW), the AI control tower for business reinvention, launched Autonomous Security & Risk to govern every AI agent, identity, and connected asset. Armis delivers continuous asset intelligence across code, IT, OT, IoT, and connected assets. Veza provides fine-grained visibility, intelligence, and governance for human and non-human identities. The result of this combination is one of the most complete security, risk, and compliance platforms in enterprise AI. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260505177363/en/ Security and risk crossed $1 billion in annual contract value (ACV) for ServiceNow last year, making it one of the fastest-growing sources of demand on the ServiceNow AI Platform. The pressure is compounding as AI exponentially multiplies identities, permissions, connected assets, and decisions that require governance. AI agents acquire access, execute decisions, and operate at machine speed – and the non-human identities behind them already vastly outnumber human ones. Who approved that access, why it exists, and whether it remains valid are questions most enterprises cannot answer. Disconnected security tools cannot close this gap; a platform approach can. “Today’s CISOs have to operate at two speeds: neutralizing threats in real time while reporting risk to the board with conviction,” said John Aisien, senior vice president and general manager, Central Product Management, Security & Risk, ServiceNow. “Autonomous Security & Risk replaces that fragmented stack with a single graph that maps every identity, every permission, and every connected asset, so prevention, detection, and response happen at machine speed.” Every AI agent is an identity, with most ungoverned Every AI agent that acts inside an enterprise does so through an identity. It accesses systems, reads data, and executes workflows under a set of permissions that were almost certainly designed for human actors, rather than the speed, scale, or autonomy of AI agents. Closing the identity visibility, intelligence, and governance gap is critical. Veza's Access Graph provides a continuous, real-time map of every access relationship across an enterprise environment, including what has access, what it can do with that access, and how these change as context shifts, systems evolve, and agents multiply. With Veza now integrated into the ServiceNow AI Platform, this capability governs both human and non-human identities within a single operational framework: surfacing risk, enforcing least privilege at the point of action, triggering downstream remediation, and building the traceable institutional memory that auditors and regulators require. ServiceNow Veza works in concert with ServiceNow’s existing vulnerability, exposure, and incident management capabilities to close pre-breach & post-breach exposure: governing who and what has access and continuously identifying and remediating permission-related vulnerabilities. You cannot secure what you cannot see Asset visibility has always been a foundational requirement of enterprise security, along with a persistent failure point. The environments enterprises operate in today span pre-compiled code, IT infrastructure, operational technology, connected devices, cloud workloads, medical equipment, and now AI agents, interacting across boundaries that no single tool was ever meant to fully see. Once integrated into ServiceNow, Armis will deliver real-time, contextual awareness of every connected cyber asset, including the devices and systems conventional tools had no visibility into. Armis will monitor network traffic without agents, without disrupting operations, and enrich every asset record with device type, classification, firmware version, behavioral data, and real-time risk posture. This intelligence flows directly into the ServiceNow CMDB, turning a hitherto static inventory into a live picture of the actual attack surface. When an asset is found to be vulnerable, misconfigured, or behaving anomalously, ServiceNow responds at machine speed, in accordance with prevalent environmental context. Together, Veza and Armis boost ServiceNow’s standing as a platform that knows what exists in the environment and who or what is permitted to interact with it. This real-time asset intelligence feeds directly into ServiceNow’s security incident response workflows, so the same context used to assess risk before a breach is immediately available to contain it after. The blueprint for trusted AI When AI acts inside an enterprise, it must do so with the full business reality behind every decision, including governed permissions, continuous oversight, and an audit trail that holds under scrutiny. That is what Autonomous Security & Risk delivers. Asset intelligence, identity governance, risk management, and workflow automation operating as a single system, with AI running across all of it. Two new AI specialists, announced today as part of ServiceNow’s autonomous workforce expansion, handle vulnerability resolution and security operations end to end, autonomously addressing unresolved vulnerability backlogs and investigating phishing incidents alongside human teams. The ServiceNow AI Control Tower governs agents, ensuring they are inventoried from the moment they appear, risk-scored continuously, and least privilege enforced in real time. Evaluations score agents as they run. If something drifts, the AI Control Tower is able to catch it before it compounds. A2A and MCP interoperability means any agent, on any platform, operates within a governed framework that connects decisions to context and accountability to action. That same governed framework extends across ServiceNow’s partner ecosystem, so the third-party security tools enterprises already rely on feed into a continuously updated picture of enterprise posture. ServiceNow's own security operations team runs Autonomous Risk & Security, handling incidents seven times faster than prior workflows using AI agents, with every action documented and every decision traceable. Organizations are already seeing results on the ServiceNow AI Platform. A global energy company operating across 70+ countries saved 1.2 million hours by automating security operations and cut the time it takes to contain threats by 97%. A major U.S. financial services institution eliminated 96% of dormant non-human identities, turning least privilege from a policy goal into an enforced reality. A Fortune 100 aerospace manufacturer reduced the time to complete control attestations by 75% and close compliance gaps by 85%, replacing manual audit prep with evidence that captures itself. Enterprises that establish this foundation of complete visibility, governed identities, integrated risk, and autonomous response will be decisively ahead as AI accelerates further. ServiceNow gives security and risk leaders a single view of how exposure, incidents, and identity decisions translate to enterprise risk posture in real time, with the audit trail regulators require. What customers and partners say about Autonomous Security & Risk Fortinet “As the attack surface expands, real-time visibility and control over every asset is non-negotiable. ServiceNow’s acquisition of Armis enables a powerful three-way partnership with Fortinet, advancing cybersecurity into an AI-driven, autonomous system that helps organizations continuously understand assets, prioritize threats, and execute response in real time,” said John Whittle, chief operating officer at Fortinet. “With Fortinet’s industry-leading AI-driven innovation at scale, combined with our long-standing relationships and deep integrations across both platforms, we can drive ServiceNow security workflows with precision—delivering faster, closed-loop protection and more consistent, accurate response for our customers.” About ServiceNow ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com. Forward-looking statements This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow’s AI platform innovations. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. View source version on businesswire.com: https://www.businesswire.com/news/home/20260505177363/en/ Media Contact
Courtney Johnson
925.405.2446
press@servicenow.com Original: ServiceNow launches Autonomous Security & Risk, integrating Armis and Veza to govern every AI agent, identity, and connected asset

ServiceNow University drives career growth with real-time coaching and simulationMay 5, 2026 12:58 PM
Business Wire AI Learning Guide and SimStudio give employees, customers, and partners a faster path from learning to doing ServiceNow University grows to almost 2 million learners, up 80% year-over-year, as professionals worldwide build careers on the ServiceNow AI Platform Knowledge 2026 — Today, at ServiceNow’s annual customer and partner event, Knowledge 2026, ServiceNow (NYSE: NOW), the AI control tower for business reinvention, introduced AI Learning Guide and SimStudio within ServiceNow University, an AI learning platform transforming workforce development for the AI era. The new capabilities give customers, partners, and individual learners, including ServiceNow’s own global workforce, a faster, more personalized path to building real-world skills on the ServiceNow AI Platform. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260505885624/en/ServiceNow University transforms workforce development for the AI era The World Economic Forum projects a net gain of 78 million jobs by 2030, driven by technology, demographics, and economic shifts, with AI and big data topping the list of fastest-growing skills. This underscores an urgent need for reskilling. The industry’s answer until now has been static instruction sheets, pre-recorded videos, and time-based certifications that measure course completion instead of competency. People need a safe space to experiment with AI in the flow of work, build confidence through practice, and chart a clear path to the careers emerging inside agentic businesses built on the ServiceNow AI Platform. ServiceNow University is that space: an open playground for learning where everyone is welcome, built on the science of play to counteract the fear of failure and make skill-building sustainable. “AI will reshape every job. The companies leading this moment are redesigning how their people learn, adapt, and grow alongside it,” said Jacqui Canney, chief people and AI enablement officer at ServiceNow. “ServiceNow University treats learning as an operating model, not a program. And it's how we build an adaptive, AI-native workforce and unleash the human capacity AI can't replace.” AI Learning Guide and SimStudio drive AI career readiness with a coach + practice model Most enterprise learning platforms deliver a catalog of content. Learners scroll through courses across multiple learning tools, with no guidance on what matters for their role. AI Learning Guide changes that. It is a conversational AI coaching companion embedded directly into ServiceNow University that guides learners through personalized learning paths, surfaces relevant courses and certifications, and provides real-time coaching and feedback. AI Learning Guide delivers contextual recommendations and next steps, and acts as the coaching layer that transitions learners into simulation-based practice. SimStudio is a hands-on simulation environment that lets learners prove competencies by practicing and performing ServiceNow tasks. Unlike videos or quizzes, SimStudio captures how a learner works, not just whether they finished a course, enabling richer competency insight. It flags whether they used ServiceNow best practices and offers feedback and alternative methods accordingly. Together, AI Learning Guide and SimStudio accelerate time-to-competence and give learners confidence that they can do the work, not just pass a test. AI Learning Guide tailors the journey; SimStudio delivers the prove-it moment. Underpinning both tools is a personalized learning profile that matches recommendations to each learner’s role, usage patterns, skills, and behaviors, surfacing what to learn next without requiring learners to navigate the full catalog. The profile applies “people like you” logic so a system administrator in financial services with heavy ITSM usage receives different guidance than one in manufacturing. “We’ve built the AI platform. We need a learning ecosystem to match,” said Jayney Howson, chief learning officer at ServiceNow. “ServiceNow University democratizes access to skills and gives people a place to experiment, fail safely, and gain real confidence. That’s how you unlock human potential and arm every employee with the know-how to operationalize AI across workflows, functions, and industries. ServiceNow University reaches almost 2 million learners with 80% growth year-over-year Without certified talent, enterprise AI investments stall, depleting leadership pipelines and slowing the innovation those investments were meant to accelerate. ServiceNow University is helping close that gap at scale. One year after its launch at Knowledge 2025, ServiceNow University has grown to nearly 2 million learners and hundreds of thousands of certified professionals, with momentum across the entire ecosystem: customer learners grew 28%, partner participation increased 17%, and employee participation jumped 24% year over year. According to an IDC study, sponsored by ServiceNow, organizations that complete ServiceNow training and certifications see a 536% ROI on training investments in the first three years through staff efficiencies, cost savings, improved productivity, and +16% productivity gains through upskilled employees.1 Training and certifications also drive measurable partner and customer growth. According to a ServiceNow study, when partner teams have a certified implementation lead, their customers go live one month faster and report higher satisfaction scores. Customers with certified implementors show 7-point higher gross retention and 14-point higher net retention. The pattern is consistent: more certified professionals correlate with higher license usage, greater app deployment, and stronger retention. What customers say about ServiceNow University Government of Alberta “ServiceNow is an important part of how we deliver services to Albertans, but we needed our people to understand the full scope and power of the platform,” said Terry Schultz, director, Enterprise Service Management and Dynamics Platform Services at the Government of Alberta. “With Deputy Minister Janak Alford’s vision of becoming the most AI-enabled government in North America, investing in the right education was essential. Once we trained our people with ServiceNow University, they stopped seeing just an IT system and started seeing possibility. Business stakeholders stopped waiting for us to bring solutions and started building their own. As we continue to bring more AI tools into our organization, we’re excited that ServiceNow University will provide AI coaching—ensuring we have the skills and confidence to lead Canadian government transformation with AI.” Becton Dickinson “When Becton Dickinson decided to spearhead an ambitious digital transformation with ServiceNow, ServiceNow University laid the foundation for success. What started as foundational upskilling now supports 200,000 employees & suppliers across finance, Cyber, HR, IT, procurement, and beyond,” said Trisha Johnson, associate director, Strategy, Solutions and Delivery at Becton Dickinson. “The certifications gave us credibility, the training gave us speed, and the Community gave us a network we couldn't have built anywhere else. Continuous learning on ServiceNow has become a core part of our team's annual goals, and the launch of the AI learning platform means we can advance as an AI-native workforce that stays at the forefront of transforming healthcare for our patients.” Superior Court of California, County of Los Angeles “Our goal is providing equitable and accessible justice for Californians, and ServiceNow is central to that mission. ServiceNow University got us up to speed fast and built a shared language across our entire team, internal staff and partners alike,” said KimMel Briscoe, IT Manager at the Superior Court of Los Angeles County. “The valuable courses give us the confidence to engage stakeholders, drive our roadmap forward, and focus on creating real value rather with the platform. As AI capabilities evolve, continuous learning ensures we're always ready to evaluate what's next.” Availability ServiceNow University is free and available to all employees, customers, partners, and individual learners at learning.servicenow.com. AI Learning Guide and SimStudio are available to learners today. ServiceNow University is expanding its reach to new markets: New Arabic language support launched in March 2026; localized content in Brazilian Portuguese is underway. ServiceNow University’s new capabilities are part of a broader wave of AI platform innovation ServiceNow will unveil at Knowledge 2026, taking place May 5–7 at The Venetian Expo Center in Las Vegas. For more information on Knowledge 2026, visit servicenow.com/events/knowledge. About ServiceNow ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com. Forward-looking statements This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow University. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. _______________ 1 IDC Business Value White Paper, sponsored by ServiceNow, "The Business Value of ServiceNow Training and Certification," Doc #US52829924, April 2025.   View source version on businesswire.com: https://www.businesswire.com/news/home/20260505885624/en/ Media Contact
Theresa Ianni
216.544.6817
press@servicenow.com Original: ServiceNow University drives career growth with real-time coaching and simulation

ServiceNow Otto creates the unified AI experience for the enterpriseMay 5, 2026 12:58 PM
Business Wire The AI employees will use, connected to the enterprise systems that matter Knowledge 2026 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2026, ServiceNow (NYSE: NOW), the AI control tower for business reinvention, introduced ServiceNow Otto, a new AI experience that combines the intelligence of Now Assist, Moveworks, and AI Experience to complete work across every department and system. Employees, partners, and customers ask. ServiceNow Otto handles the rest. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260505481484/en/ServiceNow Otto Enterprise AI has a completion problem. Other major software providers ship AI inside their own applications, working in compartmentalized isolation, unable to complete work across departments or systems. Large language models bring intelligence to the problem but don’t connect to a governed platform with the approval chains, permissions, audit trails, and cross-system workflows that enterprise work requires. The result: AI that answers questions but can’t finish the job. Employees still toggle between applications, chase approvals, and route their own requests. AI costs continue to rise, and productivity gains remain elusive. ServiceNow Otto is built for exactly this gap. Rather than living inside a single application, ServiceNow Otto sits across the entire enterprise, understanding intent, routing work to the right agent, and executing it to completion. Employees, customers, and support teams talk, chat, search, browse, analyze, and build. ServiceNow Otto is designed to handle the rest, adapting to each employee’s role and location without requiring them to know which system handles their request. Actions are governed by AI Control Tower, which can log each AI interaction, enforce enterprise policies, and provide explainability for every decision. “Moveworks understood what employees needed. ServiceNow could do the work. Together, we built ServiceNow Otto, an AI experience that completes work, across any system, department, or any workflow,” said Bhavin Shah, SVP and GM of Employee Experience and AI at ServiceNow. “Employees no longer need to know where to go or who to ask. They just ask ServiceNow Otto, and it can handle the rest within the guardrails the enterprise requires." ServiceNow Otto handles requests to completion, across any department or system ServiceNow Otto brings together multimodal interactions across every channel and autonomous orchestration for complex cross-system workflows through: Conversational AI: Submit any request in natural language. ServiceNow Otto is designed to understand intent and resolve it across departments, without switching tools or navigating portals. Enterprise search: Search across documents, wikis, databases, and SharePoint, delivering direct answers personalized to role, location, and department. AI voice agents: Requests are handled through natural conversations in multiple languages. No menu trees. No hold queues. AI Data Explorer: Query enterprise data in plain language and receive powerful insights and comprehensive analysis. ServiceNow Otto is already at work across the platform, beginning with ServiceNow EmployeeWorks and AI-driven experiences governed through AI Control Tower. ServiceNow EmployeeWorks is one of the first ways organizations experience ServiceNow Otto in action — using conversational AI to resolve work end to end. Just one month after launch, ServiceNow EmployeeWorks generated six deals exceeding $1 million each in net new annual contract value (NNACV), demonstrating that when AI is grounded in enterprise context and completes real work, people adopt it. ServiceNow Otto provides a unified AI experience for engaging execution across systems and workflows. Actions are grounded in a customer’s data, policies, approval chains, and organizational structure, helping users ensure work doesn’t just move faster, but gets done right. Availability ServiceNow Otto can be first experienced in ServiceNow EmployeeWorks and the AI Control Tower. ServiceNow Otto will be rolled out across all products in the year ahead. What customers say about conversational AI that gets work done Siemens "At Siemens, our operational excellence depends on the productivity and focus of our people,” said Elmar Spreitzer, head of IT digital foundation at Siemens AG. “By leveraging ServiceNow, we've brought conversational AI directly to our employees, delivering seamless IT support and instant company communications. This eliminates administrative friction and preserves institutional knowledge, ensuring our workforce stays focused on what matters most: delivering exceptional outcomes for Siemens customers.” Medtronic “Empathy inspires every aspect of our work. With ServiceNow we have completely transformed complex internal processes to enhance the experience for our employees,” said Louise Ernewein, principal content management specialist at Medtronic. “We’ve brought new capabilities to our platform, building more than 100 custom use cases with Moveworks and ServiceNow to support our employees so that they can quickly find what they need and focus on providing the exceptional care our patients deserve.” About ServiceNow ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com. Forward-looking statements This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow Otto. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. View source version on businesswire.com: https://www.businesswire.com/news/home/20260505481484/en/ Media Contact
Kira Caban
410-913-0274
press@servicenow.com Original: ServiceNow Otto creates the unified AI experience for the enterprise

FedEx and ServiceNow expand strategic collaboration with new AI-powered supply chain solutionMay 5, 2026 12:59 PM
Business Wire Collaboration powers enterprise-wide AI-driven automation and embeds intelligence across workflows Knowledge 2026 – Today, FedEx (NYSE: FDX) and ServiceNow (NYSE: NOW), the AI control tower for business reinvention, are furthering their collaboration by embedding trusted logistics intelligence from FedEx Dataworks — the insights and intelligence platform moving FedEx beyond transportation — directly into existing ServiceNow Source-to-Pay (S2P) journeys as well as building net-new Supply Chain Management workflows. The companies will seek to optimize workflows to improve supply chain visibility, exception management, and customer experiences, beginning with a suite of procurement solutions. “As the pace of change accelerates, supply chain transformation is the only way forward,” said Bill McDermott, chairman and CEO of ServiceNow. “That’s why I’m proud to partner with FedEx, home to the world’s richest datasets on the movement of goods, people, and commerce — combining ServiceNow’s agentic workflows with FedEx intelligence to power resilient value chains that never stop running.” “The physical scale and reach of the FedEx global network generates more than 2 petabytes of data daily,” said Raj Subramaniam, president and chief executive officer of FedEx Corporation. “The expanded collaboration with ServiceNow and FedEx Dataworks combines and leverages the power of this network DNA with ServiceNow’s AI-driven capabilities. By bringing our strengths together, we are improving customer workflows and making supply chains smarter for everyone.” Developing intelligent Source-to-Pay with FedEx Dataworks Supply chain disruptions remain pervasive, with rising fragmentation and complexity increasing both costs and operational anomaly for large enterprises. The industry has long prioritized increased visibility to establish a clear understanding of the “what” and “where.” The new solution from FedEx and ServiceNow enables the “what’s next” and utilizes data insights like shipment delays from the FedEx physical network to automatically trigger workflows to help resolve disruptions. An intelligent Source-to-Pay solution suite will extend the value of ServiceNow Source-to-Pay Operations by infusing data, signals, and domain expertise from FedEx Dataworks directly into ServiceNow AI-driven procurement workflows. Instead of toggling between systems, procurement teams get near real-time logistics intelligence surfaced at the moment of decision, inside the platform where they already work. This will include three key capabilities: Supplier Insights: Procurement teams can request insights from FedEx Dataworks based on informed FedEx network data, reducing uncertainty in supplier lifecycle management. Supplier Visibility: Provides an automated supplier assessment during onboarding based on FedEx Dataworks intelligence, bolstered by the company’s deep supply chain expertise. Assessment insights surfaced directly within ServiceNow workflows give procurement teams early visibility to act before issues occur. Success Indicators: Post onboarding, provides actionable insights powered by ServiceNow supplier data and FedEx Dataworks anonymized, best-in-class industry benchmarks, enabling more proactive, data-driven supplier management. Together, FedEx and ServiceNow look forward to exploring other innovations that help define the future of intelligent supply chain management. Additional Information Explore the ServiceNow AI Platform. Learn more about FedEx Dataworks. About ServiceNow ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com. About FedEx Corp. FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce, and business services. With annual revenue of $92 billion, the company offers integrated business solutions utilizing its flexible, efficient, and intelligent global network. Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 500,000 employees to remain focused on safety, the highest ethical and professional standards, and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. To learn more, please visit fedex.com/about. About FedEx Dataworks FedEx Dataworks is the insights and intelligence platform moving FedEx beyond transportation, helping to power global commerce through actionable, data-driven solutions. We combine real-world movement data with advanced analytics and agentic capabilities to create products that enable enterprises and ecosystems to seamlessly optimize their value chains. Built on the trust, scale, and the operational DNA of FedEx, we provide the insights, automation, and predictive intelligence designed to help businesses shift from reactive visibility to coordinated, proactive action. Forward-looking statements This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow and FedEx’s expanded collaboration. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. View source version on businesswire.com: https://www.businesswire.com/news/home/20260505190346/en/ Media Contacts
Rachel Alvarez
press@servicenow.com Caitlin Maier
Caitlin.maier@fedex.com Original: FedEx and ServiceNow expand strategic collaboration with new AI-powered supply chain solution

ServiceNow expands AI agent governance through deeper integration with MicrosoftMay 5, 2026 12:59 PM
Business Wire ServiceNow extends AI Control Tower governance across the Microsoft Agent 365 ecosystem ServiceNow AI specialists on Microsoft Agent 365 Marketplace will bring the company’s Autonomous Workforce to the tools employees use daily Knowledge 2026 — ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced an expansion of its strategic partnership with Microsoft that brings order to the chaos of AI agent sprawl. The partnership includes a deepened product integration between ServiceNow AI Control Tower and Microsoft Agent 365, extending AI Control Tower’s existing governance across Azure-backed Microsoft Foundry and Copilot Studio to Microsoft Agent 365’s AI agent ecosystem. ServiceNow AI specialists will also be available in the Microsoft Agent 365 Marketplace, allowing the ServiceNow Autonomous Workforce to operate across the Microsoft 365 tools that employees use. Governing AI agents is critical, now more than ever, as enterprises accelerate their deployment of agentic technology across systems, teams, and tools at unprecedented speed. Realizing the full value of this investment requires a unified approach to governance, identity and permission management, and control that spans every platform across which AI agents operate. ServiceNow is working with partners like Microsoft to give enterprises the visibility to see AI agents, models, tools, and prompts in their environment, which gives them the control to govern them consistently and the interoperability to put them to work across the tools employees already use. “ServiceNow and Microsoft are helping organizations maximize value from every AI investment,” said Jon Sigler, executive vice president and general manager, AI Platform at ServiceNow. “With this expanded integration, customers can securely apply governance across ServiceNow and Microsoft environments with integrated visibility and controls, while putting ServiceNow Autonomous Workforce to work across the Microsoft 365 environment. This is an example of what it means to put AI to work at enterprise scale, with the trust and interoperability that business transformation requires." “One of the most important things we can do for enterprises is bring intelligence and action together in a secure, connected way,” said Charles Lamanna, executive vice president, Copilot, Agents, and Platform at Microsoft. “That’s why we’re excited to collaborate with ServiceNow, bringing their AI expertise into Microsoft 365 to add workflow intelligence on top of that secure foundation. Together, we’re helping customers act on insights more quickly and drive meaningful outcomes across their business processes.” Unified control for a multi-agent enterprise ServiceNow AI Control Tower already connects to Microsoft Foundry and Copilot Studio to discover AI assets, enforce governance policies, and drive consistent oversight. The new AI Control Tower integration with Microsoft Agent 365 expands these capabilities by extending visibility and governance insights across Microsoft Agent 365’s AI agent ecosystem. This gives IT and operations teams enhanced visibility into agent activity across ServiceNow and Microsoft ecosystems, regardless of where these agents were built or deployed. Through the integration, ServiceNow AI Control Tower gives administrators the ability to review and approve ServiceNow AI specialists prior to submission to the Microsoft Agent 365 Marketplace, where Microsoft publishing and policy controls apply. This helps ensure that every ServiceNow AI specialist that interoperates with the Microsoft 365 environment has been vetted, permissioned, and authorized for deployment. ServiceNow AI specialists come to work across Microsoft 365 applications In the Microsoft Agent 365 Marketplace, a ServiceNow AI specialist will appear in the org chart as a digital employee with defined roles, permissions, and accountability. This allows the AI specialists to be able to take actions such as drafting a Word document, responding to email messages in Outlook, or acting on an assigned comment in PowerPoint, subject to Microsoft 365 permissions, identify, and admin policy controls, while consumption is tracked across both ServiceNow’s and Microsoft's metered usage models. Years of innovation for one autonomous future Today's announcement builds on years of collaboration between ServiceNow and Microsoft on behalf of enterprise customers, spanning cloud infrastructure, productivity, and AI. This is the next step in that shared commitment to making enterprise AI governable, interoperable, and scalable. In addition to the integrations announced today and as part of their ongoing partnership, ServiceNow and Microsoft are expanding their go-to-market motion to include autonomous IT. This combines ServiceNow's AI specialists and workflow intelligence with Microsoft's cloud infrastructure and productivity ecosystem to deliver governed, autonomous IT operations to mutual customers at scale. The AI Control Tower and Microsoft Agent 365 integration is available in preview, and ServiceNow AI specialists will be available in Microsoft Agent 365 Marketplace later this year. Learn more about how ServiceNow is expanding its Autonomous Workforce of AI Specialists to major business functions at Knowledge 2026 here, and how it’s introducing new AI Control Tower capabilities to further discover, observe, govern, secure, and measure AI deployed across the enterprise here. About ServiceNow ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com. Forward-looking statements This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow AI specialist availability in Microsoft Agent 365 Marketplace. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. View source version on businesswire.com: https://www.businesswire.com/news/home/20260505065536/en/ Media Contact
Katlyn Hirokawa
408.489.7381
press@servicenow.com Original: ServiceNow expands AI agent governance through deeper integration with Microsoft

ServiceNow and Lenovo help organizations reduce costs, accelerate productivity, and improve governance with AI-native operationsMay 5, 2026 12:59 PM
Business Wire Expanded agreement enables more efficient operations, stronger control and visibility, and faster time to value through connected device intelligence and workflow automation Delivers up to 30% lower IT support costs and 50% faster employee productivity, with improved service reliability and user experience Knowledge 2026 -- Today, at ServiceNow’s annual customer and partner event, Knowledge 2026, Lenovo (HKSE: 992) and ServiceNow (NYSE: NOW), the AI control tower for business reinvention, announced an expanded multi-year strategic agreement to enable enterprises to reduce IT support costs, accelerate employee productivity, improve operational control, and strengthen governance through AI-native workflow automation. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260505431098/en/ By combining Lenovo’s real-time device intelligence, digital workplace services, and device lifecycle management capabilities with the ServiceNow AI Platform, organizations can automate key workflows end to end across the device lifecycle, delivering more consistent and scalable operations with enhanced security, visibility, governance, and control across operations. From fragmented operations to integrated, automated workflows At Knowledge 2026, Lenovo and ServiceNow are introducing a connected solution designed to simplify operations and enable more efficient, controlled, and scalable service delivery. The solution combines: Real-time device intelligence through Lenovo’s xIQ Digital Workplace Platform built on ServiceNow Lenovo device lifecycle management and device-as-a-service capabilities Lenovo consulting, implementation, and end-to-end managed services ServiceNow’s AI Control Tower, Workflow Data Fabric, Technology Provider Service Management, workflow orchestration, and enterprise-scale architecture Lenovo Workplace Service Operations Suite built on ServiceNow, a portfolio of apps that bring together operational visibility, lifecycle workflows, and safeguarded data management to simplify service delivery and scale automation “Most enterprises are not struggling to adopt AI. They are struggling to operationalize it across fragmented environments,” said Rakshit Ghura, vice president and general manager, digital workplace solutions at Lenovo. “Companies don’t need more AI pilots. They need measurable outcomes. This collaboration with ServiceNow is focused on delivering that, reducing costs, improving productivity, and giving IT leaders real control over their operations.” "Lenovo's integration of device intelligence with the ServiceNow AI Platform demonstrates how enterprises can operationalize AI across endpoints, workflows, and services at scale," said Michael Park, senior vice president, global partnerships and channels at ServiceNow. "By combining real-time endpoint data with a platform that orchestrates any AI model, any data, and any workflow, organizations can move from fragmented operations to consistent, intelligent outcomes across global environments. The partners moving with AI right now are the ones who will define what enterprise services look like for the next decade." Differentiated by real-time device intelligence at global scale Lenovo's device intelligence platform analyzes data across a global footprint of enterprise endpoints—creating a continuous feedback loop between device performance, service operations, and business workflows. ServiceNow operationalizes that intelligence through AI-driven workflow automation, enabling organizations to orchestrate actions across systems, teams, and services. Based on Lenovo’s internal testing, this approach enables: Up to 30% reduction in IT support costs by reducing ticket volumes through predictive issue detection and automated remediation Up to 50% faster employee onboarding and time to productivity by eliminating device-related onboarding delays Up to 30% improvement in employee experience through consistent, always-on service delivery Up to 40% of IT issues resolved proactively before user impact through consistent, always-on service delivery Accelerating time to value with AI-enabled managed services The collaboration expands Lenovo’s ability to deliver managed AI services for enterprise organizations from 5,000 to 50,000 employees. By combining Lenovo’s global delivery infrastructure with ServiceNow’s AI platform and ecosystem, enterprises can accelerate time to value while reducing the risk and cost associated with large-scale transformation programs. Organizations can standardize service delivery, improve performance, and scale AI operations without rebuilding systems market by market. Global expansion The collaboration launches across Australia, New Zealand, Hong Kong, Singapore, and Ireland, with continued global expansion planned. ServiceNow will support this with global partner management, multi-geo onboarding, and dedicated enablement resources. This enables multinational organizations to deploy a consistent operating model across regions while maintaining local flexibility and governance. About Lenovo Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub. About ServiceNow ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com. Forward-looking statements This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow and Lenovo’s expanded partnership. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. View source version on businesswire.com: https://www.businesswire.com/news/home/20260505431098/en/ Media Contact
Rachel Alvarez
617-835-1830
press@servicenow.com Original: ServiceNow and Lenovo help organizations reduce costs, accelerate productivity, and improve governance with AI-native operations

ServiceNow extends agentic AI governance from desktops to data centers with NVIDIAMay 5, 2026 12:59 PM
Business Wire ServiceNow introduces Project Arc: an enterprise autonomous desktop agent secured by NVIDIA OpenShell and governed by ServiceNow AI Control Tower ServiceNow AI Control Tower is now included in the NVIDIA Enterprise AI Factory validated design, extending enterprise governance to large-scale model workloads Open benchmarking standard for AI agents advances enterprise AI capabilities Knowledge 2026 — ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced a significant expansion of its partnership with NVIDIA to extend agentic AI governance from desktops to data centers. This includes the introduction of Project Arc, a new enterprise autonomous desktop agent, secured by the NVIDIA OpenShell runtime and governed by ServiceNow AI Control Tower, that will live on employee desktops and autonomously complete complex work. ServiceNow AI Control Tower is also now included in the NVIDIA Enterprise AI Factory validated design, extending enterprise governance to large-scale model workloads. The companies are advancing enterprise AI even further with an open benchmarking standard for evaluating AI agents. ServiceNow and NVIDIA have long partnered to bring enterprise-grade AI to some of the world's largest organizations through open models, AI software, and agent-ready skills. From the development of specialized agents to the Apriel Nemotron open model family, the partnership has deepened at each stage of the AI era. Today's announcement connects how work gets done with how AI runs, bringing execution, governance, and intelligence to user endpoints and AI infrastructure. “ServiceNow and NVIDIA set out to make AI real for the enterprise, and today we’re showing the proof of that work,” said Joe Davis, executive vice president of AI Engineering & Delivery at ServiceNow. “Whether it’s autonomous AI agents that can be trusted on the desktop, governance that extends to the data center, or open benchmarks that hold the entire industry accountable, this is enterprise AI that’s built to last.” “Long-running, autonomous agents are rapidly changing the game for enterprise AI, and delivering them securely at scale requires governance that spans models, software and AI infrastructure,” said Kari Briski, vice president of Generative AI for Enterprise at NVIDIA. “Together, NVIDIA and ServiceNow are bringing enterprises agents that feature the security of the NVIDIA OpenShell runtime and the power of NVIDIA AI factory solutions with the ServiceNow AI Control Tower, providing the control layer necessary for trusted, autonomous operations across the business.” Project Arc: An enterprise autonomous desktop agent that is governed and secure from day one ServiceNow is introducing Project Arc, which is an enterprise autonomous desktop agent that thinks, writes code, executes, and adapts when things don’t go as expected, completing complex multi-step work across enterprise tools and systems without requiring pre-built workflows. Every action the agent takes runs inside NVIDIA OpenShell, a sandboxed runtime environment that adds policy-based management so that autonomous activity stays contained, auditable, and enterprise safe. ServiceNow AI Control Tower governs the actions the agent takes, setting policies, monitoring behavior, and logging files read, commands executed, and APIs called. The result is an autonomous desktop agent that enterprise security leaders can fully audit and approve with confidence. Powered by ServiceNow Action Fabric, which allows any AI agent to access the ServiceNow system of action, and grounded in the ServiceNow Configuration Management Database (CMDB), the agent has deep intelligence about the enterprise, pulling from workflows, systems, and operational history so that actions are informed by how work gets done. Project Arc also meets employees where they work through a desktop app, enterprise collaboration tools, or email, and is designed to provide the same governed execution, whatever the interface. Governing large-scale AI model workloads The ServiceNow AI Control Tower integration with the NVIDIA Enterprise AI Factory validated design was previewed at NVIDIA GTC in March and is now complete, extending enterprise governance to the infrastructure layer where large-scale AI model workloads run. For organizations managing AI at scale, this integration provides a unified governance layer for data centers. AI factory deployments governed by AI Control Tower gain continuous value, risk, and security management across the full model lifecycle, from discovery and inventory to real-time observability, compliance monitoring, and remediation. Capabilities available to AI factory customers through AI Control Tower include expanded regulatory content packs, enterprise access maps for major cloud providers, and a runtime cost and ROI management framework that tracks productivity gains and monthly value indicators. Measuring and advancing enterprise AI together ServiceNow and NVIDIA are advancing NOWAI-Bench, an open benchmarking suite comprising two frameworks: EnterpriseOps-Gym, a multi-step agentic evaluation framework spanning IT service management, customer service, and HR workflows, and EVA-Bench, a voice agent evaluation framework designed for enterprise settings. Both benchmarks are generally available as open-source releases, and NVIDIA is integrating both into NeMo Gym to make them reusable and accessible for automated model evaluation across the industry. The collaboration is already producing results. NVIDIA has evaluated NVIDIA Nemotron 3 Super on EnterpriseOps-Gym, with results demonstrating leading performance among open-weight models. On the voice side, EVA-Bench is serving as a primary benchmark for the development of NVIDIA Nemotron VoiceChat model, with ServiceNow and NVIDIA planning to publish joint evaluation results as the model reaches availability. Availability Project Arc is available as an early preview. The AI Control Tower integration with the NVIDIA Enterprise AI Factory validated design is generally available. NOWAI-Bench, including EnterpriseOps-Gym and EVA-Bench, is available now as an open-source release. Learn more about ServiceNow and NVIDIA’s partnership here. About ServiceNow ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com. Forward-looking statements This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow and NVIDIA joint innovations. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. View source version on businesswire.com: https://www.businesswire.com/news/home/20260505530706/en/ Media contact
Katlyn Hirokawa
408.489.7381
press@servicenow.com Original: ServiceNow extends agentic AI governance from desktops to data centers with NVIDIA

NOW, is this the bottom

NOW, is this the bottom

Intel Set to Drive Early Wall Street Rebound: Dow Jones, S&P, Nasdaq, FuturesApril 24, 2026 9:16 AM
IH Market News
U.S. stock futures are pointing to a higher open on Friday, suggesting markets could recover after the weakness seen in the previous session.A sharp rally in shares of Intel Corp (NASDAQ:INTC) is likely to support early buying, with the chipmaker jumping more than 25% in premarket trading.The surge follows stronger-than-expected first-quarter earnings from Intel, along with a second-quarter revenue outlook that exceeded analyst forecasts.



Corporate Movers Lift Sentiment



Procter & Gamble (NYSE:PG) is also trading higher ahead of the open after reporting fiscal third-quarter results that beat expectations.Investor sentiment is further supported by a pullback in oil prices, which are easing after recent sharp gains.According to Reuters, Iranian Foreign Minister Seyed Abbas Araghchi is set to arrive in Pakistan for talks with the U.S., raising hopes for de-escalation.Oil prices are also under pressure after President Donald Trump confirmed a three-week extension of the ceasefire between Israel and Lebanon.



Previous Session Ends Lower



After Wednesday’s rally, stocks moved broadly lower on Thursday, with major indices pulling back from recent highs.Although markets recovered somewhat after an early afternoon drop, they still closed firmly in negative territory. The Nasdaq fell 219.06 points, or 0.9%, to 24,438.50, the S&P 500 declined 29.50 points, or 0.4%, to 7,108.40, and the Dow Jones Industrial Average dropped 179.71 points, or 0.4%, to 49,310.32.Profit-taking played a role in the early weakness, following gains earlier in the week.



Stock-Specific Pressure



A significant decline in IBM (IBM) also weighed on the market, with shares falling 8.3% despite reporting earnings above expectations but failing to raise full-year guidance.Honeywell (NASDAQ:HON) also came under pressure after posting better-than-expected first-quarter earnings but issuing a weaker-than-expected outlook for the second quarter.In contrast, Texas Instruments (NASDAQ:TXN) surged 19.4% after reporting strong results and offering upbeat guidance.



Oil Volatility Adds Pressure



Stocks saw another wave of selling in the afternoon as oil prices spiked. Although U.S. crude futures later pulled back, they still ended the day up more than 3% after earlier surging nearly 6%.The jump followed reports from Israel’s N12 that Iran’s parliament speaker Mohammad Bagher Ghalibaf had stepped down from the country’s negotiating team due to tensions with the Revolutionary Guard.Concerns over a renewed escalation in the U.S.-Iran conflict also weighed on markets after President Donald Trump said he had ordered the Navy to “shoot and kill any boat” that is placing mines in the Strait of Hormuz.Trump added that Iran is “having a very hard time figuring out who their leader is,” citing divisions between “hardliners” and “moderates.”These comments increased uncertainty around the prospects for renewed peace talks, with Trump rejecting claims that he is “anxious” to end the conflict.



Sector Performance Mixed



Software stocks were among the hardest hit, with the Dow Jones U.S. Software Index dropping 5% after reaching its highest closing level in nearly three months in the previous session.ServiceNow (NYSE:NOW) led the decline, plunging 17.8% despite posting stronger-than-expected results.Computer hardware stocks also weakened, with the NYSE Arca Computer Hardware Index falling 2.9%.Gold, biotechnology and brokerage stocks also moved lower, while utilities and semiconductor shares posted gains during the session.Intel stock priceProcter & Gamble stock priceHoneywell stock priceTexas Instruments stock priceServiceNow stock price

Original: Intel Set to Drive Early Wall Street Rebound: Dow Jones, S&P, Nasdaq, Futures

ServiceNow and Google Cloud unite AI agents for autonomous enterprise operationsApril 22, 2026 4:10 PM
Business Wire
AI agents across Google Gemini’s Enterprise platform and the ServiceNow AI Platform work as one autonomous chain across 5G networking, retail, and IT systems


ServiceNow (NYSE: NOW) and Google Cloud deepened their strategic partnership today at Google Cloud Next, unveiling new AI solutions and agents that bring autonomous operations to the world's largest enterprises. Spanning 5G networking, retail, and IT systems, the solutions represent a significant step in the two companies' shared vision: a future where AI agents can collaborate across platforms to autonomously detect, diagnose, and resolve problems before they affect customers.


Underpinning every solution is unified governance and data connectivity supported by Google Cloud’s Gemini Enterprise platform and the ServiceNow AI Platform, leveraging technology including ServiceNow AI Control Tower, Workflow Data Fabric, and Google Cloud BigQuery, helping ensure agents operate within policy regardless of where they run. A shared interoperability framework built on Agent-to-Agent (A2A), Agent-to-UI (A2UI), and Model Context Protocol (MCP) enables AI agents to exchange intelligence and actions in real time across enterprise environments.


"ServiceNow and Google Cloud share a conviction that the future of enterprise AI is built on open, interoperable platforms, not walled gardens. The solutions we're delivering together prove this premise,” said John Aisien, general manager and senior vice president, Central Product Management, at ServiceNow. “When our technologies work in lockstep, enterprises get what modern operations demand: an automated chain from first signal to final resolution."


“Real customer value from agentic AI will be unlocked when agents seamlessly interoperate across platforms and systems, with enterprise-grade governance,” said Kevin Ichhpurani, president, Global Partner Ecosystem at Google Cloud. “By uniting Gemini Enterprise with the ServiceNow AI Platform via open protocols like MCP, we’re delivering an interoperable AI workforce that can detect, diagnose, and resolve issues autonomously."


Autonomous Network Operations: from reactive chaos to self-healing operations


ServiceNow is introducing a 5G Autonomous Network Operations solution that augments human oversight to identify and resolve problems before customers notice anything is wrong. Once given defined parameters, ServiceNow AI Agents powered by Gemini Enterprise for Customer Experience (CX) handle anomaly detection and connect to the ServiceNow AI Platform for remediation. Together, they replace reactive chaos with a self-healing network.


When a 5G performance issue surfaces, ServiceNow AI Agents on Gemini Enterprise for CX analyze network telemetry and confirm the root cause in real time. Via MCP, they pass context directly to applicable ServiceNow AI Agents, map the impact across services and SLAs, select the right fix, deploy the network function via A2A, and validate the resolution.


Bringing AI-powered predictive maintenance to retail operations


ServiceNow is also reducing unplanned downtime in retail before it ever reaches the store. By combining Google Cloud's predictive intelligence with ServiceNow's workflow orchestration, early telemetry signals are turned into autonomous end-to-end action, helping resolve equipment issues before any associate, manager, or customer is affected.


Google Cloud’s BigQuery ML with Gemini models detect anomalies and surface failure recommendations that instantly initiate ServiceNow's autonomous workflows: triaging the issue, checking parts availability, reserving inventory, and dispatching a qualified technician with a guided repair playbook in hand. Telemetry stays in BigQuery and is accessed via ServiceNow's Zero Copy Connection enabled by Workflow Data Fabric, resulting in no data movement, no duplication, and no delay between insight and action. Every resolved case feeds back into the predictive model, building a system that gets smarter with each repair, which can steadily shrink emergency dispatches, reduce the unplanned downtime that drains margins, and protect the in-store and digital customer experience that drives loyalty.


Uniting AI workforces to minimize preventable outages


ServiceNow's Autonomous Workforce of AI Specialists powered by Gemini Enterprise for CX will work in lockstep, giving enterprises a unified agentic system built to help stop preventable outages before they become business problems.


When a ServiceNow AI specialist on Gemini Enterprise for CX detects an anomaly, it passes enriched signals to the ServiceNow AI Platform via A2A and MCP. From there, ServiceNow's AI specialists reduce noise and assess impact, grounding the signal in configuration management database (CMDB) context. They collaborate directly with AI agents to pinpoint root causes and coordinate remediation across Google Cloud.


Governing AI across the enterprise and building the foundation to scale it


As agentic AI deployments multiply, enterprises need a shared foundation to track what AI agents are doing, what data they're touching, and whether they're operating within business guardrails. ServiceNow and Google Cloud are building that foundation together. Through an integration with AI Control Tower and Gemini Enterprise Agent Platform, every AI agent and MCP Server across both platforms appears in a unified, governed registry, giving IT and security teams a live, continuously updated view of the agents running across their environment, what they’re accessing, and how they’re behaving. This provides one control plane for AI, wherever it runs, built on the combined strength of both platforms.


Alongside the new innovations, Google Cloud has named ServiceNow a 2026 Google Cloud Partner of the Year across the categories of Global Business Applications, Business Applications: Agentic AI Innovation, Business Applications: Financial Services & Insurance, and Google Workspace: Platform, recognizing a partnership that has consistently delivered on the promise of enterprise AI.


Availability



The Autonomous Network Operations solution powered by ServiceNow Telecommunications Service Management (TSM), ServiceNow Sales and Order Management for Telecommunications (SOMT), ServiceNow Field Service Management for Telecommunications (FSMT), as well as the autonomous IT operations integration featuring ServiceNow Autonomous Workforce and Google Gemini Enterprise for CX, are available for preview now, with full general availability targeted for later this year. These ServiceNow AI agents and specialists will be available within the Gemini Enterprise Agent Marketplace.



ServiceNow Zero Copy Connectors via Workflow Data Fabric to Google Cloud BigQuery are available now.



The retail predictive maintenance solution powered by ServiceNow IT Operations Management (ITOM), ServiceNow Retail Operations (RO), ServiceNow Field Service Management (FSM), Google Cloud BigQuery, and Gemini is piloting now.



The ServiceNow AI Control Tower and Gemini Enterprise Agent Platform integration is live now.



Learn more about ServiceNow’s presence at Google Cloud Next here.



About ServiceNow


ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 95 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com.


About Google Cloud


Google Cloud offers a powerful, optimized AI stack — including AI infrastructure, leading models like Gemini, data management capabilities, multicloud security solutions, developer tools and platform, as well as agents and applications — that enables organizations to transform their business for the Agentic Era. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner.


Forward-looking statements


This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow and Google Cloud joint innovations. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time.


© 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260422263377/en/
Media contacts


ServiceNow

press@servicenow.com


Google Cloud

jmgunter@google.com


Original: ServiceNow and Google Cloud unite AI agents for autonomous enterprise operations

TridentCare achieves 96% scheduling automation with ServiceNow AI-powered CRM, improving care for millions of patientsApril 22, 2026 4:10 PM
Business Wire
Nation’s largest portable medical diagnostics provider powers faster, reliable patient care with ServiceNow


ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced that TridentCare, the nation’s largest provider of portable medical diagnostic services, selected the ServiceNow AI Platform to transform its end-to-end operations and largely replace manual coordination with autonomous, AI-driven processes. With AI agents from ServiceNow, TridentCare will power faster, more reliable service by unifying operations from customer order through care delivery.


TridentCare dispatches hundreds of vehicles daily to deliver portable X-ray, ultrasound, and lab services to nursing homes, rehabilitation centers, correctional facilities, and other patient-care settings across 46 states. Coordinating thousands of credentialed clinical professionals across 5.4 million annual visits requires more than scheduling software.


ServiceNow supports the entire service delivery chain for TridentCare on a single platform. At every handoff in the service delivery chain, ServiceNow AI agents replace manual coordination with automated scheduling, intelligent routing, and proactive exception management — ensuring service commitments are met without requiring dispatcher intervention on every order.


“TridentCare operates in some of the most complex care environments in the country, where a missed order or a delayed route has real consequences for patients,” said Paul Fipps, president of global customer operations at ServiceNow. “ServiceNow exists to put AI to work for people — and for TridentCare, that means every order reaches the right technician, dispatchers spend less time on manual coordination and more time on the exceptions that matter, and more people get the care they need.”


“At TridentCare, every decision we make comes back to the patient,” said Kyle Seiter, chief information officer, TridentCare. “I joined this organization to modernize our technology, transform our end-to-end processes, and streamline how we use ServiceNow to optimize those processes — and that’s exactly what we’re doing. At our peak, the majority of all schedules included manual overrides. With ServiceNow, we are down to only touching the exceptions, saving us 10’s of thousands of manual touches each month. That’s not just an efficiency win — it means faster, more reliable service, and ultimately allows us to reach more patients every day.”


TridentCare turned to ServiceNow to tackle challenges across the dispatcher and customer experience, including manual scheduling, disconnected quoting, paper-driven order intake, and lack of visibility across the care chain.


TridentCare will be using the ServiceNow AI Platform across its operations, including: ServiceNow Field Service Management, Sales CRM, and IT Service Management.


Key outcomes so far include:



Lead-to-cash transformation: By connecting Sales CRM directly to field performance data, TridentCare gains the visibility it needs to set accurate service levels, identify where demand is shifting, and sharpen how it sells.



96% scheduling automation across 127 markets: Manual scheduling of portable medical diagnostic services dropped from 50% to just 4.3%. Dispatchers now let the system handle the work, intervening only when judgment genuinely requires it.



57% reduction in patient wait times beyond SLA windows: When a service commitment is at risk, the system automatically re-prioritizes technician assignments.



30% efficiency improvement on day one: In the first market to go live, manual override rates dropped immediately, and that market became TridentCare’s best-performing within three months.



About ServiceNow


ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 95 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260422940692/en/
Media Contacts

Rachel Alvarez

press@servicenow.com


Original: TridentCare achieves 96% scheduling automation with ServiceNow AI-powered CRM, improving care for millions of patients

ServiceNow Reports First Quarter 2026 Financial ResultsApril 22, 2026 4:10 PM
Business Wire

ServiceNow beats high end of guidance across all Q1 2026 topline growth and profitability metrics, raises full year subscription revenues outlook



Subscription revenues of $3,671 million in Q1 2026, representing 22% year-over-year growth, 19% in constant currency



Total revenues of $3,770 million in Q1 2026, representing 22% year-over-year growth, 19% in constant currency



Current remaining performance obligations of $12.64 billion as of Q1 2026, representing 22.5% year-over-year growth, 21% in constant currency



Remaining performance obligations of $27.7 billion as of Q1 2026, representing 25% year-over-year growth, 23.5% in constant currency



Now Assist customers spending over $1 million in annual contract value grew over 130% year-over-year 



ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced financial results for its first quarter ended March 31, 2026, with subscription revenues of $3,671 million in Q1 2026, representing 22% year-over-year growth and 19% in constant currency.


“ServiceNow’s first quarter performance beat the high end of our guidance once again,” said ServiceNow Chairman and CEO Bill McDermott. “Since our founding, we’ve built our platform around the work customers need to accomplish. Today, they rely on ServiceNow to be their AI control tower for business reinvention. Customers trust our platform because we integrate with any model, cloud, interface, data, and system they choose to deploy. As new technologies create both opportunity and risk, our two decades of engineering combined with deep business context enable us to orchestrate and secure the agentic enterprise. With this foundation, our AI growth is far exceeding even our own expectations, reinforcing our position as one of the fastest growing enterprise software companies ever.”


As of March 31, 2026, current remaining performance obligations (“cRPO”), contract revenue that will be recognized as revenue in the next 12 months, was $12.64 billion, representing 22.5% year-over-year growth and 21% in constant currency. The company had 16 transactions over $5 million in net new annual contract value (“ACV”) in Q1 2026, representing nearly 80% year-over-year growth, and ended the quarter with 630 customers with more than $5 million in ACV, representing approximately 22% year-over-year growth.


“In Q1, we exceeded the high end of our topline and profitability guidance metrics, grew free cash flow, and returned capital to shareholders,” said ServiceNow President and CFO Gina Mastantuono. “The early close of our Armis acquisition meaningfully expands our TAM and accelerates our subscription revenue growth trajectory. With agentic AI, workflow orchestration, security, and data fabric converging on a single platform, we believe the most compelling chapter in ServiceNow's growth story is just beginning.”


Recent Business Highlights


Innovation


This quarter, ServiceNow advanced enterprise AI into new product categories, new ways of working, and a new commercial model.



In April, ServiceNow delivered a complete AI-native experience across every commercial tier, with AI, data connectivity, workflow execution, security, and governance built in by default. At the center is Context Engine, the organizational intelligence that grounds every AI decision in live enterprise context: which asset ties to a regulated process, which approval chain applies, and which decision precedent governs the outcome. New Build Agent Skills let developers build from any tool they already use and deploy directly to ServiceNow.



ServiceNow also launched Autonomous Workforce, a new class of AI specialists that execute enterprise jobs end-to-end with built-in governance and human oversight. The first available out-of-the-box is a Level 1 Service Desk AI Specialist that autonomously diagnoses and resolves common IT support requests.



ServiceNow announced ServiceNow EmployeeWorks, a conversational front door for the enterprise that connects intent to governed action across any system, combining Moveworks' AI and enterprise search with ServiceNow's autonomous workflows to turn plain-language requests into completed actions.



Partnerships


ServiceNow's partner ecosystem expanded significantly in Q1, with leading companies building on the platform to deliver AI at a global scale.



ServiceNow and Google Cloud unveiled a suite of AI solutions spanning 5G networks, retail, and IT operations, enabling enterprises to detect and resolve issues before they reach customers. Google Cloud also named ServiceNow its 2026 Partner of the Year for Global Business Applications and Agentic Innovation.



ServiceNow and NVIDIA advanced their partnership in building governed enterprise AI at NVIDIA GTC in March, announcing how ServiceNow Autonomous Workforce can leverage NVIDIA’s latest AI infrastructure. The companies also previewed a new integration between the NVIDIA Enterprise AI Factory and ServiceNow AI Control Tower, along with a joint benchmarking framework for voice and multimodal AI deployment.



ServiceNow, NTT DOCOMO, and StarHub introduced the industry's first inter-carrier autonomous roaming resolution model using ServiceNow CRM to automatically detect, diagnose, and resolve faults across carrier boundaries in real time.



Industry Expansion


This quarter, the ServiceNow AI Platform drove measurable outcomes across multiple industries, turning industry depth into operational results.



TridentCare deployed the ServiceNow AI Platform to transform end-to-end operations across 5.4 million annual patient visits, replacing manual coordination with autonomous, AI-driven processes and achieving 96% scheduling automation and a 57% reduction in patient wait times.



ServiceNow debuted Healthcare Operations, a new solution that embeds a shared operational system of record directly into the electronic medical record system to connect care teams with facilities, biomed, and IT support on a single platform, giving clinicians more time for patient care.



Bell, Canada's leading telecommunications provider, reported a 25% improvement in customer response time and 90% positive feedback on AI accuracy after deploying ServiceNow AI Agents in Telecom, powered by ServiceNow Autonomous CRM.



ServiceNow unveiled Industrial Connected Workforce, allowing fragmented quality, warranty, orders, and quoting systems to be connected in a single operational view and replacing paper-based processes with real-time digital guidance to preserve institutional knowledge as experienced workers retire.



Acquisitions


ServiceNow closed two acquisitions that are designed to give enterprises a unified, end-to-end security stack that can see, decide, and act across the entire technology footprint.



ServiceNow closed its acquisition of Armis on April 20, 2026. By combining Armis' real-time asset discovery and cyber exposure management with ServiceNow's AI Control Tower and automated workflows, the two companies intend to deliver a unified, end-to-end security platform that can see, decide, and act across environments.



ServiceNow closed its acquisition of Veza on March 2, 2026. The acquisition extends ServiceNow’s security capabilities and aims to give enterprises complete visibility and control over who and what can access critical data, applications, and AI agents.



Investment



ServiceNow repurchased approximately 20.1 million shares of common stock during Q1, with the primary objective of managing the impact of dilution, including 18.5 million shares through its previously announced $2B accelerated share repurchase as well as another 1.6 million shares for $225 million through open market transactions. As of the end of the quarter, approximately $4.2 billion remained available under the share repurchase program1.



Recognition


ServiceNow's leadership in AI innovation and workplace culture earned recognition from analysts and institutions across the industry.



ServiceNow was recognized as a leader in multiple analyst reports, including The Forrester WaveTM: Industry Cloud Solutions for Public Sector, Q1 20262, The Forrester WaveTM: Customer Service Solutions, Q1 20263, the IDC MarketScape: Worldwide AIOps 2026 Vendor Assessment4, the 2026 ISG Buyers Guide™ for Application Platforms5, and the 2026 ISG Buyers Guide™ for Field Service Management6.



ServiceNow was named to Fast Company’s Most Innovative Companies 2026 list in Applied AI and Ethisphere’s 2026 World’s Most Ethical Companies, reflecting the company’s commitment to responsible, cutting-edge AI innovation. ServiceNow also earned a spot on Glassdoor’s Best Places to Work in Tech and AI 2026 list and the inaugural American Opportunity Index’s Where You Work Matters list, highlighting employers that invest in workforce growth and opportunity.





____________________









1 The program does not have a fixed expiration date, may be suspended, or discontinued at any time, and does not obligate ServiceNow to acquire any amount of its common stock. The timing, manner, price, and amount of any repurchases will be determined by ServiceNow at its discretion and will depend on a variety of factors, including business, economic and market conditions, prevailing stock prices, corporate and regulatory requirements, and other considerations.








 








2 The Forrester Wave™: Industry Cloud Solutions for Public Sector, Q1 2026, Forrester Research, Inc., February 19, 2026.








 








3 The Forrester Wave™: Customer Service Solutions, Q1 2026, Forrester Research, Inc., March 10, 2026.








 








Forrester Disclaimer










Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity at https://www.forrester.com/about-us/objectivity/.








 








4 IDC MarketScape: Worldwide AIOps 2026 Vendor Assessment (doc #US54116226, March 2026).








 








5 ISG Buyers Guide™ for Application Platforms, 2026, ISG Research®, February 2026.








 








6 ISG Buyers Guide™ for Field Service Management, 2026, ISG Research®, February 2026.







First Quarter 2026 GAAP and Non-GAAP Results:


The following table summarizes our financial results for the first quarter 2026:




 






First Quarter 2026 GAAP Results







First Quarter 2026




Non-GAAP Results(1)








 






Amount




($ millions)






Year/Year




Growth (%)







Amount




($ millions)(2)






Year/Year




Growth (%)








Subscription revenues






$






3,671






 






22






%







$






3,572






 






19






%








Professional services and other revenues






 






99






 






18.5






%







 






96






 






15.5






%








Total revenues






$






3,770






 






22






%







$






3,668






 






19






%








 






 






 







 






 








 






Amount




($ billions)






Year/Year




Growth (%)







Amount




($ billions)(2)






Year/Year




Growth (%)








cRPO






$






12.64






 






22.5






%







$






12.45






 






21






%








RPO






$






27.7






 






25






%







$






27.3






 






23.5






%








 






 






 







 






 








 






Amount




($ millions)






Margin (%)







Amount




($ millions)(3)






Margin (%)(3)








Subscription gross profit






$






2,851






 






77.5






%







$






2,997






 






81.5






%








Professional services and other gross loss






 






(21






)






(21






%)







 






(9






)






(9






%)








Total gross profit






$






2,830






 






75






%







$






2,988






 






79.5






%








Income from operations






$






503






 






13.5






%







$






1,199






 






32






%








Net cash provided by operating activities






$






1,670






 






44.5






%







 






 








Free cash flow






 






 







$






1,665






 






44






%








 






 






 







 






 








 






Amount




($ millions)






Earnings per Basic/Diluted Share ($)







Amount




($ millions)(3)






Earnings per




Basic/Diluted




Share ($)(3)








Net income






$






469






 






$0.45 / $0.45







$






1,012






 






$0.98 / $0.97









(1)






We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures.








(2)






Non-GAAP subscription revenues and total revenues are adjusted for constant currency by excluding effects of foreign currency rate fluctuations and any gains or losses from foreign currency hedge contracts. Professional services and other revenues, cRPO, and RPO are adjusted only for constant currency. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures.








(3)






Refer to the table entitled “GAAP to Non-GAAP Reconciliation” for a reconciliation of GAAP to non-GAAP measures.







Note: Numbers rounded for presentation purposes and may not foot.


Financial Outlook


Our guidance includes GAAP and non-GAAP financial measures. The non-GAAP growth rates for subscription revenues are adjusted for constant currency by excluding the effects of foreign currency rate fluctuations and any gains or losses from foreign currency hedge contracts, and the non-GAAP growth rates for cRPO are adjusted only for constant currency to provide better visibility into the underlying business.


In Q1 2026, subscription revenues growth saw an approximately 75 basis point headwind from delayed closings of several large on-premise deals in the Middle East, due to the ongoing conflict in the region. This outlook reflects a prudent assessment of those geopolitical headwinds on deal timing for the remainder of FY 2026.


Our Q2 2026 subscription revenues growth, Q2 2026 cRPO growth, and FY 2026 subscription revenues growth guidance each include approximately 125 basis points of contribution from Armis. A portion of Armis customer contracts include termination-for-convenience provisions, which limit the amount of contract value reflected in cRPO.


The acquisition is also expected to create headwinds of approximately 25 basis points to FY 2026 subscription gross margin, approximately 75 basis points to FY 2026 operating margin, approximately 200 basis points to FY 2026 free cash flow margin, and approximately 125 basis points to Q2 2026 operating margin. While we will see some near-term headwinds to margins as we integrate the business in FY 2026, strong AI efficiencies internally from Now on Now and our underlying platform leverage are expected to normalize our operating and free cash flow margin expansion trajectories in FY 2027.


The following table summarizes our guidance for the second quarter 2026:




 






Second Quarter 2026




GAAP Guidance







Second Quarter 2026




Non-GAAP Guidance(1)








 






Amount




($ millions)(2)






Year/Year




Growth (%)(2)







Constant Currency




Year/Year Growth (%)








Subscription revenues






$3,815 - $3,820






22.5%







21% - 21.5%








cRPO






 






19%







19.5%








 






 






 







 








 






 






 







Margin (%)(3)








Income from operations






 






 







26.5%








 






 






 







 








 






 






Amount

(billions)







 








Weighted-average shares used to compute diluted net income per share






1.04







 









(1)






We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures.








(2)






Guidance for GAAP subscription revenues and GAAP subscription revenues and cRPO growth rates are based on the 31-day average of foreign exchange rates for March 2026 for entities reporting in currencies other than U.S. Dollars.








(3)






Refer to the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation of GAAP to non-GAAP measures.







The following table summarizes our guidance for the full-year 2026:




 






Full-Year 2026




GAAP Guidance







Full-Year 2026




Non-GAAP Guidance(1)








 






Amount




($ millions)(2)





 

Year/Year




Growth (%)(2)







Constant Currency




Year/Year Growth (%)








Subscription revenues






$15,735 - $15,775





 

22% - 22.5%







20.5% - 21%








 






 





 

 







 








 






 





 

 







Margin (%)(3)








Subscription gross profit






 





 

 







81.5%








Income from operations






 





 

 







31.5%








Free cash flow






 





 

 







35%








 






 





 

 







 








 






 





 

Amount




(billions)







 








Weighted-average shares used to compute diluted net income per share





 

1.04







 









(1)






We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures.








(2)






GAAP subscription revenues and related growth rate for the future quarter included in our full-year 2026 guidance are based on the 31-day average of foreign exchange rates for March 2026 for entities reporting in currencies other than U.S. Dollars.








(3)






Refer to the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation of GAAP to non-GAAP measures.







Note: Numbers are rounded for presentation purposes and may not foot.


Conference Call Details


The conference call will begin at 2 p.m. Pacific Daylight Time (21:00 GMT) on April 22, 2026. Interested parties may listen to the call by dialing (888) 330-2455 (Passcode: 8135305), or if outside North America, by dialing (240) 789-2717 (Passcode: 8135305). Individuals may access the live teleconference from this webcast.


https://events.q4inc.com/attendee/481376230


An audio replay of the conference call and webcast will be available two hours after its completion and will be accessible for 30 days. To hear the replay, interested parties may go to the investor relations section of the ServiceNow website or dial (800) 770-2030 (Passcode: 8135305), or if outside North America, by dialing (647) 362-9199 (Passcode: 8135305).


Investor Presentation Details


An investor presentation providing additional information, including forward-looking guidance, and analysis can be found at https://investors.servicenow.com.


Financial Analyst Day


ServiceNow will host its Financial Analyst Day 2026 on Monday, May 4, at 1:30 p.m. PT in Las Vegas, Nevada. This half-day program will feature presentations by ServiceNow executives who will provide financial updates and showcase ServiceNow’s latest capabilities for AI-driven workflows and platform innovation. A livestream will also be available the day of the event and a replay will be posted the following day at https://investors.servicenow.com.


Upcoming Investor Conferences


ServiceNow today announced that it will attend and have executives present at five upcoming investor conferences.


These include:



ServiceNow President, Chief Product Officer and Chief Operating Officer Amit Zavery will participate in a fireside chat at the JP Morgan Global Technology, Media and Communications Conference on Tuesday, May 19, 2026, at 12:35 p.m. PT.



ServiceNow President and Chief Financial Officer Gina Mastantuono will participate in a fireside chat at the Jefferies Software, Internet, and AI Conference on Wednesday, May 27, 2026, at 12:30 p.m. PT.



ServiceNow President, Chief Product Officer and Chief Operating Officer Amit Zavery will participate in a fireside chat at the William Blair Growth Stock Conference on Wednesday, June 3, 2026, at 10:00 a.m. PT.



ServiceNow President and Chief Financial Officer Gina Mastantuono will participate in a fireside chat at the Bank of America Global Technology Conference on Wednesday, June 3, 2026, at 11:20 a.m. PT.



ServiceNow Executive Vice President and General Manager, Data & Analytics Gaurav Rewari will participate in a fireside chat at the Evercore Global TMT Conference on Wednesday, June 3, 2026, at 2:10 p.m. PT.



The live webcast for each will be accessible on the investor relations section of the ServiceNow website at https://investors.servicenow.com and archived on the ServiceNow site for a period of 30 days.


Statement Regarding Use of Non-GAAP Financial Measures


We use the following non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP.



Revenues. We adjust revenues and related growth rates for constant currency to provide a framework for assessing how our business performed excluding the effect of foreign currency rate fluctuations and any gains or losses from foreign currency hedge contracts that are reported in the current and comparative period. To exclude the effect of foreign currency rate fluctuations, current period results for entities reporting in currencies other than U.S. Dollars (“USD”) are converted into USD at the average exchange rates in effect during the comparison period (for Q1 2025, the average exchange rates in effect for our major currencies were 1 USD to 0.95 Euros and 1 USD to 0.79 British Pound Sterling (“GBP”)), rather than the actual average exchange rates in effect during the current period (for Q1 2026, the average exchange rates in effect for our major currencies were 1 USD to 0.85 Euros and 1 USD to 0.74 GBP). Guidance for revenues related growth rates is derived by applying the average exchange rates in effect during the comparison period, rather than the exchange rates for the guidance period, adjusted for any foreign currency hedging effects. We believe the presentation of revenues and related growth rates adjusted for constant currency facilitates the comparison of revenues year-over-year.



Remaining performance obligations and current remaining performance obligations. We adjust cRPO and remaining performance obligations (“RPO”) and related growth rates for constant currency to provide a framework for assessing how our business performed. To present this information, current period results for entities reporting in currencies other than USD are converted into USD at the exchange rates in effect at the end of the comparison period (for Q1 2025, the end of the period exchange rates in effect for our major currencies were 1 USD to 0.92 Euros and 1 USD to 0.77 GBP), rather than the actual end of the period exchange rates in effect during the current period (for Q1 2026, the end of the period exchange rates in effect for our major currencies were 1 USD to 0.87 Euros and 1 USD to 0.76 GBP). Guidance for the related growth rate is derived by applying the end of period exchange rates in effect during the comparison period rather than the exchange rates in effect during the guidance period. We believe the presentation of cRPO and RPO and related growth rates adjusted for constant currency facilitates the comparison of cRPO and RPO year-over-year, respectively.



Gross profit, Income from operations, Net income and Net income per share - diluted. Our non-GAAP presentation of gross profit, income from operations, and net income measures exclude certain non-cash or non-recurring items, including stock-based compensation expense, amortization of purchased intangibles, legal settlements, impairment of assets, severance costs, contract termination costs, business combination and other related costs including compensation expense, gains and losses on strategic investments, net, and income tax effects and adjustments. We believe these adjustments provide useful supplemental information to investors and facilitates the analysis of our operating results and comparison of operating results across reporting periods.



Free cash flow. Free cash flow is defined as net cash provided by operating activities plus cash outflows for legal settlements and business combination and other related costs including compensation expense, reduced by purchases of property and equipment. Free cash flow margin is calculated as free cash flow as a percentage of total revenues. We believe information regarding free cash flow and free cash flow margin provides useful information to investors because it is an indicator of the strength and performance of our business operations.



Our presentation of non-GAAP financial measures may not be comparable to similar measures used by other companies. We encourage investors to carefully consider our results under GAAP, as well as our supplemental non-GAAP information and the reconciliation between these presentations, to more fully understand our business. Please see the tables included at the end of this release for the reconciliation of GAAP and non-GAAP results for gross profit, income from operations, net income, net income per share, and free cash flow.


Use of Forward-Looking Statements


This release contains “forward-looking statements” regarding our performance, including but not limited to statements in the section entitled “Financial Outlook” and statements regarding the expected benefits of our announced partnerships and acquisitions. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.


Factors that may cause actual results to differ materially from those in any forward-looking statements include, among others, experiencing an actual or perceived cyber-security event or weakness; our ability to comply with evolving privacy laws, data transfer restrictions, and other foreign and domestic standards related to data and the Internet; errors, interruptions, delays or security breaches in or of our service or data centers; our ability to maintain and attract key employees and manage workplace culture; alleged violations of laws and regulations, including those relating to anti-bribery and anti-corruption and those relating to public sector contracting requirements; our ability to compete successfully against existing and new competitors; our ability to predict, prepare for and respond promptly to rapidly evolving technological, market and customer developments; our ability to grow our business, including converting remaining performance obligations into revenue, adding and retaining customers, selling additional subscriptions to existing customers, selling to larger enterprises, government and regulated organizations with complex sales cycles and certification processes, and entering new geographies and markets; our ability to develop and gain customer demand for and acceptance of existing, new and improved products and services, including products that incorporate AI technology; our ability to expand and maintain our partnerships and partner programs, including expected market opportunity from such relationships, and realize the anticipated benefits thereof; global macroeconomic and political conditions including tariffs, inflation and armed conflicts; fluctuations in the value of foreign currencies relative to the U.S. Dollar; fluctuations in interest rates; our ability to consummate and realize the benefits of any strategic transactions or acquisitions; our ability to execute share repurchases, including the timing, manner, price, and amount of any repurchase; and fluctuations and volatility in our stock price.


Further information on these and other factors that could affect our financial results are included in our Form 10-K for the year ended December 31, 2025, and in other filings we make with the Securities and Exchange Commission from time to time.


We undertake no obligation, and do not intend, to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.


About ServiceNow


ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 95 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com.


© 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.




ServiceNow, Inc.




Condensed Consolidated Statements of Operations




(in millions, except per share data)




(unaudited)









 



 






Three Months Ended








 






March 31, 2026







March 31, 2025








Revenues:






 






 






 








Subscription






$






3,671






 






$






3,005






 








Professional services and other






 






99






 






 






83






 








Total revenues






 






3,770






 






 






3,088






 








Cost of revenues (1):






 






 






 








Subscription






 






820






 






 






561






 








Professional services and other






 






120






 






 






90






 








Total cost of revenues






 






940






 






 






651






 








Gross profit






 






2,830






 






 






2,437






 








Operating expenses (1):






 






 






 








Sales and marketing






 






1,216






 






 






1,054






 








Research and development






 






823






 






 






703






 








General and administrative






 






288






 






 






229






 








Total operating expenses






 






2,327






 






 






1,986






 








Income from operations






 






503






 






 






451






 








Interest income






 






88






 






 






115






 








Other income (expense), net






 






82






 






 






(11






)








Income before income taxes






 






673






 






 






555






 








Provision for income taxes






 






204






 






 






95






 








Net income






$






469






 






$






460






 








Net income per share - basic (2)






$






0.45






 






$






0.44






 








Net income per share - diluted (2)






$






0.45






 






$






0.44






 








Weighted-average shares used to compute net income per share - basic (2)






 






1,035






 






 






1,034






 








Weighted-average shares used to compute net income per share - diluted (2)






 






1,040






 






 






1,047






 








(1)

Includes stock-based compensation as follows:









 






Three Months Ended








 






March 31, 2026







March 31, 2025








Cost of revenues:






 






 






 








Subscription






$






84






 






$






68








Professional services and other






 






12






 






 






11








Operating expenses:






 






 






 








Sales and marketing






 






150






 






 






148








Research and development






 






236






 






 






185








General and administrative






 






76






 






 






58









(2)






Prior period results have been retroactively adjusted to reflect the effects of the five-for-one stock split, which was effective December 17, 2025









ServiceNow, Inc.




Condensed Consolidated Balance Sheets




(in millions)








 






March 31, 2026







December 31, 2025








 






(unaudited)






 






 








Assets






 






 






 








Current assets:






 






 






 








Cash and cash equivalents






$






2,702






 






$






3,726








Marketable securities






 






2,480






 






 






2,558








Accounts receivable, net






 






1,713






 






 






2,627








Current portion of deferred commissions






 






591






 






 






590








Prepaid expenses and other current assets






 






949






 






 






970








Total current assets






 






8,435






 






 






10,471








Deferred commissions, less current portion






 






1,129






 






 






1,114








Long-term marketable securities






 






2,724






 






 






3,771








Strategic investments






 






1,743






 






 






1,542








Property and equipment, net






 






2,250






 






 






2,289








Operating lease right-of-use assets






 






831






 






 






806








Intangible assets, net






 






1,479






 






 






1,121








Goodwill






 






4,541






 






 






3,578








Deferred tax assets






 






914






 






 






1,056








Other assets






 






335






 






 






290








Total assets






$






24,381






 






$






26,038








Liabilities and stockholders’ equity






 






 






 








Current liabilities:






 






 






 








Accounts payable






$






427






 






$






204








Accrued expenses and other current liabilities






 






1,408






 






 






1,813








Current portion of deferred revenue






 






8,030






 






 






8,314








Current portion of operating lease liabilities






 






118






 






 






112








Total current liabilities






 






9,983






 






 






10,443








Deferred revenue, less current portion






 






99






 






 






120








Operating lease liabilities, less current portion






 






822






 






 






800








Long-term debt, net






 






1,491






 






 






1,491








Other long-term liabilities






 






258






 






 






220








Stockholders’ equity






 






11,728






 






 






12,964








Total liabilities and stockholders’ equity






$






24,381






 






$






26,038









ServiceNow, Inc.




Condensed Consolidated Statements of Cash Flows




(in millions)




(unaudited)








 






Three Months Ended








 






March 31, 2026







March 31, 2025








Cash flows from operating activities:






 







 








Net income






$






469






 







$






460






 








Adjustments to reconcile net income to net cash provided by operating activities:






 







 








Depreciation and amortization






 






258






 







 






160






 








Amortization of deferred commissions






 






168






 







 






145






 








Stock-based compensation






 






547






 







 






470






 








Deferred income taxes






 






102






 







 






32






 








Other






 






(82






)







 






4






 








Changes in operating assets and liabilities, net of effect of business combinations:






 







 








Accounts receivable






 






912






 







 






901






 








Deferred commissions






 






(195






)







 






(155






)








Prepaid expenses and other assets






 






(42






)







 






(139






)








Accounts payable






 






250






 







 






234






 








Deferred revenue






 






(278






)







 






(148






)








Accrued expenses and other liabilities






 






(439






)







 






(287






)








Net cash provided by operating activities






$






1,670






 







$






1,677






 








Cash flows from investing activities:






 







 








Purchases of property and equipment






 






(141






)







 






(205






)








Business combinations, net of cash acquired






 






(1,325






)







 






(18






)








Purchases of other intangibles






 






—






 







 






(34






)








Purchases of marketable securities






 






(31






)







 






(1,140






)








Purchases of strategic investments






 






(121






)







 






(4






)








Sales and maturities of marketable securities






 






1,139






 







 






1,181






 








Other






 






28






 







 






3






 








Net cash used in investing activities






$






(451






)







$






(217






)








Cash flows from financing activities:






 







 








Proceeds from employee stock plans






 






153






 







 






153






 








Repurchases of common stock






 






(2,225






)







 






(298






)








Taxes paid related to net share settlement of equity awards






 






(164






)







 






(253






)








Net cash used in financing activities






$






(2,236






)







$






(398






)








Foreign currency effect on cash, cash equivalents and restricted cash






 






(5






)







 






5






 








Net change in cash, cash equivalents and restricted cash






 






(1,022






)







 






1,067






 








Cash, cash equivalents and restricted cash at beginning of period






 






3,732






 







 






2,310






 








Cash, cash equivalents and restricted cash at end of period






$






2,710






 







$






3,377






 









ServiceNow, Inc.




GAAP to Non-GAAP Reconciliation




(in millions, except per share data)




(unaudited)








 






Three Months Ended








 






March 31, 2026







March 31, 2025








Gross profit:






 






 






 








GAAP subscription gross profit






$






2,851






 






 






$






2,444






 








Stock-based compensation






 






84






 






 






 






68






 








Amortization of purchased intangibles






 






61






 






 






 






20






 








Severance costs






 






1






 






 






 






—






 








Non-GAAP subscription gross profit






$






2,997






 






 






$






2,532






 








 






 






 






 








GAAP professional services and other gross loss






$






(21






)






 






$






(7






)








Stock-based compensation






 






12






 






 






 






11






 








Non-GAAP professional services and other gross (loss) profit






$






(9






)






 






$






4






 








 






 






 






 








GAAP gross profit






$






2,830






 






 






$






2,437






 








Stock-based compensation






 






96






 






 






 






79






 








Amortization of purchased intangibles






 






61






 






 






 






20






 








Severance costs






 






1






 






 






 






—






 








Non-GAAP gross profit






$






2,988






 






 






$






2,536






 








 






 






 






 








Gross margin:






 






 






 








GAAP subscription gross margin






 






77.5






%






 






 






81.5






%








Stock-based compensation as % of subscription revenues






 






2.5






%






 






 






2.5






%








Amortization of purchased intangibles as % of subscription revenues






 






1.5






%






 






 






0.5






%








Severance costs as % of subscription revenues






 






—






%






 






 






—






%








Non-GAAP subscription gross margin






 






81.5






%






 






 






84.5






%








 






 






 






 








GAAP professional services and other gross margin






 






(21






%)






 






 






(8.5






%)








Stock-based compensation as % of professional services and other revenues






 






11.5






%






 






 






13






%








Non-GAAP professional services and other gross margin






 






(9






%)






 






 






4






%








 






 






 






 








GAAP gross margin






 






75






%






 






 






79






%








Stock-based compensation as % of total revenues






 






2.5






%






 






 






2.5






%








Amortization of purchased intangibles as % of total revenues






 






1.5






%






 






 






0.5






%








Severance costs as % of total revenues






 






—






%






 






 






—






%








Non-GAAP gross margin






 






79.5






%






 






 






82






%








 






 






 






 








Income from operations:






 






 






 








GAAP income from operations






$






503






 






 






$






451






 








Stock-based compensation






 






558






 






 






 






470






 








Amortization of purchased intangibles






 






77






 






 






 






21






 








Business combination and other related costs






 






43






 






 






 






11






 








Severance costs






 






18






 






 






 






—






 








Non-GAAP income from operations






$






1,199






 






 






$






953






 








 






 






 






 








Operating margin:






 






 






 








GAAP operating margin






 






13.5






%






 






 






14.5






%








Stock-based compensation as % of total revenues






 






15






%






 






 






15






%








Amortization of purchased intangibles as % of total revenues






 






2






%






 






 






0.5






%








Business combination and other related costs as % of total revenues






 






1






%






 






 






0.5






%








Severance costs as % of total revenues






 






0.5






%






 






 






—






%








Non-GAAP operating margin






 






32






%






 






 






31






%








 






 






 






 








Net income:






 






 






 








GAAP net income






$






469






 






 






$






460






 








Stock-based compensation






 






558






 






 






 






470






 








Amortization of purchased intangibles






 






77






 






 






 






21






 








Business combination and other related costs






 






43






 






 






 






11






 








Severance costs






 






18






 






 






 






—






 








(Gains)/losses on strategic investments, net (3)






 






(87






)






 






 






—






 








Income tax effects and adjustments(1)(3)






 






(66






)






 






 






(116






)








Non-GAAP net income (3)






$






1,012






 






 






$






846






 








 






 






 






 








Net income per share - basic and diluted:






 






 






 








GAAP net income per share - basic (2)






$






0.45






 






 






$






0.44






 








GAAP net income per share - diluted (2)






$






0.45






 






 






$






0.44






 








Non-GAAP net income per share - basic (2) (3)






$






0.98






 






 






$






0.82






 








Non-GAAP net income per share - diluted (2)(3)






$






0.97






 






 






$






0.81






 








Weighted-average shares used to compute net income per share - basic (2)






 






1,035






 






 






 






1,034






 








Weighted-average shares used to compute net income per share - diluted (2)






 






1,040






 






 






 






1,047






 








 






 






 






 








Free cash flow:






 






 






 








GAAP net cash provided by operating activities






$






1,670






 






 






$






1,677






 








Purchases of property and equipment






 






(141






)






 






 






(205






)








Business combination and other related costs






 






136






 






 






 






5






 








Non-GAAP free cash flow






$






1,665






 






 






$






1,477






 








 






 






 






 








Free cash flow margin:






 






 






 








GAAP net cash provided by operating activities as % of total revenues






 






44.5






%






 






 






54.5






%








Purchases of property and equipment as % of total revenues






 






(3.5






%)






 






 






(6.5






%)








Business combination and other related costs as % of total revenues






 






3.5






%






 






 






—






%








Non-GAAP free cash flow margin






 






44






%






 






 






48






%









(1)






We use a non-GAAP effective tax rate for evaluating our operating results to provide consistency across reporting periods. Based on our long-term projections, we are using a non-GAAP tax rate of 21% and 20% for the three months ended March 31, 2026 and 2025, respectively. This non-GAAP tax rate could change for various reasons including significant changes in our geographic earnings mix or fundamental tax law changes in major jurisdictions in which we operate.








(2)






Prior period results have been retroactively adjusted to reflect the effects of the five-for-one stock split, which was effective December 17, 2025.








(3)






Prior period results have been retroactively adjusted to reflect the exclusion of gains and losses on strategic investments.







Note: Numbers are rounded for presentation purposes and may not foot.




ServiceNow, Inc.




Reconciliation of Non-GAAP Financial Guidance








 






Three Months Ending








 






June 30, 2026








GAAP operating margin






3.5%








Stock-based compensation expense as % of total revenues






16%








Amortization of purchased intangibles as % of total revenues






4%








Business combination and other related costs as % of total revenues






2%








Severance costs as % of total revenues






1%








Non-GAAP operating margin






26.5%









 






Twelve Months Ending








 






December 31, 2026








GAAP subscription gross margin






76%








Stock-based compensation expense as % of subscription revenues






2%








Amortization of purchased intangibles as % of subscription revenues






3%








Severance costs as % of subscription revenues






— %








Non-GAAP subscription margin






81.5%








 






 








GAAP operating margin






11%








Stock-based compensation expense as % of total revenues






15%








Amortization of purchased intangibles as % of total revenues






4%








Business combination and other related costs as % of total revenues






1%








Severance costs as % of total revenues






—%








Non-GAAP operating margin






31.5%








 






 








GAAP net cash provided by operating activities as % of total revenues






39%








Purchases of property and equipment as % of total revenues






(5%)








Business combination and other related costs as % of total revenues






1%








Non-GAAP free cash flow margin






35%









Note: Numbers are rounded for presentation purposes and may not foot.







 

View source version on businesswire.com: https://www.businesswire.com/news/home/20260422839830/en/
Media Contact:

Johnna Hoff

(408) 250-8644

press@servicenow.com


Investor Contact:

Darren Yip

(925) 388-7205

ir@servicenow.com


Original: ServiceNow Reports First Quarter 2026 Financial Results