Centex Homes Highest in Customer Satisfaction in Three U.S. Markets, According to Independent Study
2004年9月15日 - 11:39PM
PRニュース・ワイアー (英語)
Centex Homes Highest in Customer Satisfaction in Three U.S.
Markets, According to Independent Study J.D. Power and Associates
Ranks Nine of Builder's Operations in Top Three of Their Markets
DALLAS, Sept. 15 /PRNewswire-FirstCall/ -- Centex Homes, one of the
nation's largest and most admired homebuilders, received its
industry's highest overall customer satisfaction rankings in three
major U.S. markets and finished second or third in another half
dozen markets, according to an independent national study released
today. Overall, the J.D. Power and Associates 2004 New-Home Builder
Customer Satisfaction Study(SM) listed 18 Centex Homes operations
across the country as having "above average" or better customer
satisfaction. The study's rankings are based on responses from
new-home buyers who have lived in their homes from four to 18
months. Centex Homes divisions in the Raleigh/Durham, N.C.,
Sacramento, Calif., and Seattle/Tacoma, Wash., markets received the
top rank among competitors in their markets, according to the J.D.
Power and Associates study. This marks the third straight year
Centex Homes' Sacramento division led or tied for the lead in its
market in the study. This was the first year that J.D. Power and
Associates measured new-home buyer satisfaction in the
Seattle/Tacoma area. More study details are available on the J.D.
Power and Associates Consumer Center site (http://www.jdpower.com/
). In addition to Raleigh/Durham, Sacramento and Seattle/Tacoma,
the study listed Centex Homes in the top three of the following
markets: * Dallas/Fort Worth, Texas (Fox & Jacobs Homes brand)
* Fort Myers/Naples, Fla. * Jacksonville, Fla. * Minneapolis/St.
Paul, Minn. * Palm Beach, Fla. * San Francisco Bay Area, Calif.
Other Centex Homes operations ranked "above average" in customer
satisfaction in the following markets: * Atlanta, Ga. * Austin,
Texas * Chicago, Ill. * Dallas/Fort Worth, Texas (Centex Homes
brand) * Orlando, Fla. * Phoenix, Ariz. (Centex Homes brand) *
Southern California (market includes Los Angeles, Orange,
Riverside, San Bernardino, and Ventura counties) * Tampa
Bay/Sarasota, Fla. * Washington, D.C. Centex Homes Chairman and
Chief Executive Officer Andrew J. Hannigan noted that the number of
markets in which the company received high customer satisfaction
rankings increased significantly from last year's study. "The
number of our divisions ranked highest in their market increased
from one to three and the number of our divisions ranked in the top
three in their market increased from six to nine," Hannigan said.
"Our improved rankings in customer satisfaction are a direct result
of our continuing focus on our customers. Our people deserve all
the credit for their commitment to quality and for exceeding the
expectations they establish with their customers." The J.D. Power
and Associates rankings are based on weighted questions dealing
with nine factors. The five most important factors -- customer
service, home readiness, sales staff, quality of
workmanship/materials and price/value -- represent more than 80
percent of the overall satisfaction score. The remaining four
factors are physical design elements, design center, recreational
facilities and location. About Centex Homes Dallas-based Centex
Homes (http://www.centexhomes.com/ ) is one of the nation's leading
homebuilders, operating in more than 90 U.S. markets in 26 states.
Its brands include entry-level builder Fox & Jacobs Homes,
on-your- lot builder Wayne Homes and resort/second-home builder
Centex Destination Properties. Centex Homes delivered 30,358 homes
in the United States in its most recent fiscal year ended March 31,
2004. The company is a subsidiary of Centex Corporation (NYSE:CTX),
a Fortune 250 company. Centex Corporation (http://www.centex.com/
), through other subsidiaries, ranks as one of the nation's leading
companies in the financial services, construction services and home
services industries. About J.D. Power and Associates Headquartered
in Westlake Village, Calif., J.D. Power and Associates is a global
marketing information services firm operating in key business
sectors including market research, forecasting, consulting,
training and customer satisfaction. The firm's quality and
satisfaction measurements across a variety of industries are based
on actual responses from consumers. CPLBG DATASOURCE: Centex Homes
CONTACT: Neil Devroy, Vice President-Communications & Public
Affairs of Centex Homes, +1-214-981-6154, or mobile,
+1-214-215-1650, or Web site: http://www.centex.com/
http://www.jdpower.com/ http://www.centexhomes.com/
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