Thryv Wins Overall SaaS Customer Service and Customer Success APPEALIE Awards
2021年10月26日 - 5:30AM
Thryv Holdings, Inc. (NASDAQ:THRY), the provider of Thryv®
software, the end-to-end client experience platform built for
growing small businesses, is excited to announce it has won two
2021 APPEALIE Awards: Overall SaaS Award - Customer Service and
SaaS Customer Success Award.
APPEALIE Awards winners are selected using Net Promoter Scores™
(NPS), user interface and experience, recent product improvements,
customer feedback, third-party analyst research, and other
criteria, such as 4.5 stars or higher on the most popular software
review platforms, such as G2 and Capterra. Several hundred U.S.
SaaS companies applied, and only 23 were honored as APPEALIE final
winners.
“As software moves deeper into all of our work and lives, user
expectations are ever-increasing,” said Matt Harney, Founder of
APPEALIE. “Our highly selective, data-driven software award honors
customer-obsessed SaaS platforms that go above and beyond to
deliver extraordinary experiences.”
For 2021, the Overall SaaS Award winners now incorporate
specific product categories. Thryv won the Overall SaaS award for
Customer Service.
“This is a feather in our cap, and we are honored and humbled
for winning in the customer service category” said Grant Freeman,
Thryv’s Chief Customer Officer. “Awards and accolades like this are
special but being able to provide the tools and unlimited 24/7
support that our small business clients need to succeed is what
drives us every single day.”
In addition, Thryv won the APPEALIE SaaS Customer Success Award,
and 2021 marks the second year in a row that Thryv has received
this honor.
“The improvements we make to the Thryv platform help our
customers succeed,” said Ryan Cantor, Thryv’s Chief Product
Officer. “In fact, of the 85 product launches and enhancements
we’ve made this year, over 80 percent of them came from feedback
and requests we received directly from and working with Thryv
users.”
In 2021, product improvements have included:
- CRM Advanced Relationships
- Gmail™ Email Service Integration
- Google My Business™ Optimization
- Pay by SMS Text Capability
- Multiple Estimates, Invoicing and Payments Enhancements
- Numerous Scheduling and Calendaring Improvements
- Back-end performance enhancements to improve platform
speed
- Verticalized Product Launches for Home Services, Wellness and
Legal
More Awards for Thryv
Thryv is also a 2021 finalist for The Digital Transformation
& Operational Excellence Awards in the following two
categories:
- Best Achievement in Operational Excellence to deliver Digital
Transformation
- Best Achievement in Operational Excellence to deliver an
outstanding Customer Experience Excellence
The DTOE awards are part of the global Business Transformation
& Operational Excellence Summit (BTOES). Past winners of these
awards have included Intel, HP, Cisco, MetLife and IBM. Final
winners will be announced in December 2021.
For more information, please visit Thryv.com.
About Thryv Holdings, Inc.
Thryv Holdings (NASDAQ:THRY) is a global software and marketing
services company that empowers small- to medium-sized businesses
(SMBs), franchises, and agencies to grow and modernize their
operations so they can compete and win in today’s economy. Over
45,000 businesses use our award-winning SaaS platform, Thryv®, to
manage their end-to-end customer experience tools, which helps
businesses across the U.S. and overseas grow their bottom line.
Thryv also manages digital and print presence for over 300,000
businesses, connecting these SMBs to local consumers via
proprietary local search portals and print directories. For more
information about Thryv Holdings, Inc., visit thryv.com.
Media Contact:
Paige Blankenship
Thryv, Inc.
214.392.9609
paige.blankenship@thryv.com
Investor Contact:
Cameron Lessard
Thryv, Inc.
214.773.7022
cameron.lessard@thryv.com
###
Paige Blankenship
Thryv, Inc.
2143929609
paige.blankenship@thryv.com
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