HONG
KONG, April 15, 2024 /PRNewswire/ -- SU
Group Holdings Limited (Nasdaq: SUGP) ("SU Group" or the
"Company"), an integrated security-related engineering services
company in Hong Kong, today
announced it has successfully implemented a Virtual Call Center
("VCC") to support its business growth and further expansion. The
advanced system was customized to SU Group's technical
specifications and will provide a superior experience to its
customers and partners as well as increase their operational
efficiency. SU Group has already rolled out access reducing wait
times by an estimated 70% and saving an estimated 3,500 personnel
hours.
The VCC solution utilizes the cutting-edge mobile cloud
technologies to digitally streamline the processing of emergency
calls, preventive maintenance inquiries and service orders, thereby
increasing workflow efficiency and saving significant operator time
and expense. Moreover, customers also benefit from a faster
response time, with increased readiness and clarity of information
and communication. Future-proofing ensures that customer data can
migrate whenever new features and enhancements are added to the
VCC.
SU Group's Chairman and CEO, Dave
Chan, commented, "Businesses that provide a superior
customer experience are typically the winners across all
industries. Based on this fundamental truth, we are committed to
delivering continuous improvements to serve our customers. We saw
an important opportunity to work with an outside partner to develop
and implement a customized Virtual Call Center, which provides a
more efficient, end-to-end solution to our customers and partners.
We believe this will give us an added competitive advantage as we
continue to scale our business and drive revenue growth."
About SU Group Holdings Limited
SU Group (Nasdaq: SUGP) is an integrated security-related
services company that primarily provides security-related
engineering services, security guarding and screening services, and
related vocational training services in Hong Kong. Through its subsidiaries, SU Group
has been providing turnkey services to the existing infrastructure
or planned development of its customers through the design, supply,
installation, and maintenance of security systems for over two
decades. The security systems that SU Group provides services
include threat detection systems, traffic and pedestrian control
systems, and extra-low voltage systems in private and public
sectors, including commercial properties, public facilities, and
residential properties in Hong
Kong. For more information visit www.sugroup.com.hk.
Forward-Looking Statements
Certain statements in this press release are forward-looking
statements as defined by the Private Securities Litigation Reform
Act of 1995. These forward-looking statements involve known and
unknown risks and uncertainties and are based on the Company's
current expectations and projections about future events that the
Company believes may affect its financial condition, results of
operations, business strategy and financial needs. Investors can
identify these forward-looking statements by words or phrases such
as "anticipate," "estimate," "plan," "project," "continuing,"
"ongoing," "expect," "we believe," "we intend," "may," "should,"
"will," "could" and similar expressions. These statements are
subject to uncertainties and risks including, but not limited to,
the following: the Company's ability to renew contracts with
recurring customers; the Company's ability to accurately estimate
risks and costs and perform contracts based on the Company's
estimates; the Company's relationship with the Company's suppliers
and ability to manage quality issues of the systems; the Company's
ability to obtain or renew the Company's registrations, licenses,
and certificates; the Company's ability to manage the Company's
subcontractors; the labor costs and the general condition of the
labor market; implementation of the Company's expansion plans and
the Company's ability to obtain capital resources for planned
growth; the Company's ability to acquire sufficient products and
obtain equipment and services from the Company's suppliers in
suitable quantity and quality; the Company's ability to
expand into new businesses, industries, or internationally and to
undertake mergers, acquisitions, investments, or divestments;
changes in technology and competing products; general economic and
political conditions, including those related to the
security-related engineering services industry; possible
disruptions in commercial activities caused by events such as
natural disasters, terrorist activities, political, economic, and
social instability, and fluctuations in foreign currency exchange
rates, and assumptions underlying or related to any of the
foregoing and other risks contained in reports filed by the Company
with the Securities and Exchange Commission (the "SEC"), including
the Company's most recently filed Annual Report on Form 20-F and
its subsequent filings. The Company undertakes no obligation to
update or revise publicly any forward-looking statements to reflect
subsequent occurring events or circumstances, or changes in its
expectations, except as may be required by law. Although the
Company believes that the expectations expressed in these
forward-looking statements are reasonable, it cannot assure you
that such expectations will turn out to be correct, and the Company
cautions investors that actual results may differ materially from
the anticipated results and encourages investors to review other
factors that may affect its future results in the Company's
registration statement and other filings with the SEC.
View original content to download
multimedia:https://www.prnewswire.com/news-releases/su-group-successfully-implements-virtual-call-center-to-support-growth-302116679.html
SOURCE SU Group Holdings Limited