Recognized as best fit for traditional
enterprises seeking a reliable and scalable digital
transformation partner
NEW
YORK, June 27, 2024 /PRNewswire/ -- LivePerson
(Nasdaq: LPSN), the enterprise leader in digital customer
conversations, has been named a Strong Performer in "The Forrester
Wave™: Digital Customer Interaction Solutions, Q2 2024." According
to the report, "LivePerson is the best fit for traditional
enterprises seeking a reliable and scalable digital transformation
partner."
The new report evaluates the 11 most significant providers of
digital customer interaction solutions (DCIS) against 34 criteria
to help contact center and digital business leaders select the
right one for their needs.
LivePerson received the highest possible scores across 12
criteria: messaging engine, interaction quality evaluation,
adaptive digital strategy optimization, accessibility, security and
compliance, scalability and availability, adoption, pricing
flexibility and transparency, partner ecosystem, community,
revenue, and number of customers. According to the report,
"LivePerson is equipped to meet the demands of even the most
extensive enterprise messaging operations."
"Digital transformation is no small task, and enterprises are
rightly concerned about finding a trusted partner to help them
safely bridge the gap between the current state — where call
volumes and costs keep rising — and the digital-first, AI-empowered
contact center of the future. On top of multiple recognitions from
Forrester over the past year, we're proud to be named among the top
providers for digital customer interaction solutions," said
John Sabino, CEO of LivePerson.
To learn more about LivePerson's solutions for digital customer
conversations, visit www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is the
enterprise leader in digital customer conversations. The world's
leading brands — including HSBC, Chipotle, and Virgin Media — use
our award-winning Conversational Cloud platform to connect with
millions of consumers. We power nearly a billion conversational
interactions every month, providing a uniquely rich data set and
AI-powered solutions to accelerate contact center transformation,
supercharge agent productivity, and deliver more personalized
customer experiences. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
Media contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.