LivePerson Inc (LPSN)

LivePerson Announces Fourth Quarter 2025 Financial ResultsMarch 12, 2026 4:30 PM
PR Newswire (US)

-- Total Revenue of $59.3 million, above the high-end of our guidance range ---- Adjusted EBITDA above the high-end of our guidance range  --NEW YORK, March 12, 2026 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson" the "Company", "we" or "us"), a leading provider of predictable conversational AI, today announced financial results for the fourth quarter ended December 31, 2025.







Fourth Quarter HighlightsTotal revenue was $59.3 million for the fourth quarter of 2025, a decrease of 19% as compared to the same period last year, driven by customer cancellations and downsells.LivePerson signed 40 deals in total for the fourth quarter, consisting of 36 existing and 4 new customers. Trailing-twelve-months average revenue per enterprise and mid-market customer (ARPC) increased 8.8% for the fourth quarter to $680,000, up from approximately $625,000 for the comparable prior-year period. ARPC is calculated using only recurring revenue, which is consistent with the revenue base for calculating Net Revenue Retention."Over the past year, we improved our balance sheet, optimized our cost structure, and successfully scaled and innovated on our platform," said John Sabino, LivePerson CEO. "With Syntrix launched, our Google Cloud partnership scaling, and our platform modernization near completion, we are now executing from a stronger position, focused on accelerating innovation, expanding high-velocity partnerships, and returning to growth.""We are entering 2026 with a leaner cost base and improved balance sheet, providing a stronger foundation for commercial execution," said John Collins, LivePerson CFO and COO. "Strong renewal performance in the quarter underscored customer confidence in the staying power of our platform, and we expect growing traction with partners like Google Cloud Marketplace to help maintain the momentum."Customer ExpansionDuring the fourth quarter, the Company signed 40 total deals for the quarter, including 36 expansions and 4 new logos. Expansions included:a major European telecommunications provider;a leading South American bank; anda global airline carrier.New logos included:a New Zealand-based wealth manager.Net Loss, Adjusted Operating Income (Loss) and Adjusted EBITDANet loss for the fourth quarter of 2025 was $46.1 million or $3.92 per share, as compared to a net loss of $112.1 million or $19.00 per share for the fourth quarter of 2024.  Adjusted operating income, a non-GAAP financial metric, for the fourth quarter of 2025 was $5.5 million, as compared to $1.0 million adjusted operating income for the fourth quarter of 20241. Adjusted operating income (loss) excludes provision for income taxes, interest expense, interest income, amortization of purchased intangibles and finance leases, litigation, consulting and other employee costs, restructuring costs, stock-based compensation expense, change in fair value of warrants, gain on troubled debt restructuring, gain on debt extinguishment, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, working capital adjustment related to the Kasamba divestiture, IT transformation costs, acquisition and divestiture costs, loss on divestiture, and other (income) expense, net.Adjusted EBITDA, a non-GAAP financial measure, for the fourth quarter of 2025 was $10.8 million as compared to adjusted EBITDA of $8.1 million for the fourth quarter of 2024. Adjusted EBITDA excludes interest expense, interest income, provision for income taxes, depreciation and amortization, amortization of purchased intangibles and finance leases, litigation, consulting and other employee costs, restructuring costs, stock-based compensation expense, change in fair value of warrants, gain on troubled debt restructuring, gain on debt extinguishment, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, working capital adjustment related to the Kasamba divestiture, IT transformation costs, acquisition and divestiture costs, loss on divestiture, and other (income) expense, net.A reconciliation of non-GAAP financial measures to GAAP measures has been provided in the financial tables included in this press release. An explanation of the non-GAAP financial measures and how they are calculated is included below under the heading "Non-GAAP Financial Measures."Cash and Cash EquivalentsThe Company's cash balance was $95.0 million at December 31, 2025, as compared to $183.2 million at December 31, 2024.Financial ExpectationsThe following forward-looking measures and the underlying assumptions involve significant known and unknown risks and uncertainties, and actual results may vary materially from these forward-looking measures. The Company does not present a quantitative reconciliation of the forward-looking non-GAAP financial measures, adjusted EBITDA and adjusted EBITDA margin to the most directly comparable GAAP financial measures (or otherwise present such forward-looking GAAP measures) because it is impractical to forecast certain items without unreasonable efforts due to the uncertainty and inherent difficulty of predicting, within a reasonable range, the occurrence and financial impact of and the periods in which such items may be recognized. In particular, these non-GAAP financial measures exclude certain items, including interest expense, interest income, provision for income taxes, depreciation and amortization, amortization of purchased intangibles and finance leases, litigation, consulting and other employee costs, restructuring costs, stock-based compensation expense, change in fair value of warrants, gain on troubled debt restructuring, gain on debt extinguishment, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, working capital adjustment related to the Kasamba divestiture, IT transformation costs, acquisition and divestiture costs, loss on divestiture, and other (income) expense, net, which depend on future events that the Company is unable to predict. Depending on the size of these items, they could have a significant impact on the Company's GAAP financial results.For the first quarter of 2026, we currently expect total revenue to range from $53 million to $55 million or (18)% to (15)% year over year. We currently expect recurring revenue to represent 92% of total revenue. For the first quarter of 2026, we currently expect adjusted EBITDA to range from $2 million to $5 million, or a margin of 3.8% to 9.1%.For the full year 2026, we currently expect total revenue to range from $195 million to $207 million or (20)% to (15)% year over year. In addition, we currently expect recurring revenue to represent 92% of total revenue. For the full year 2026, we currently expect adjusted EBITDA to range from $(4) million to $7 million, or a margin of (2.1)% to 3.4%.___________________________________1 All historical share and per share amounts for the periods prior to the completion on October 13, 2025 of the 1:15 reverse stock split have been adjusted to give retroactive effect to the reverse stock split for all periods presented.First Quarter 2026
GuidanceRevenue (in millions)$53 - $55Revenue growth (year-over-year)          (18)% - (15)%Adjusted EBITDA (in millions)$2 - $5Adjusted EBITDA margin (%)3.8% - 9.1%Full Year 2026
GuidanceRevenue (in millions)$195 - $207Revenue growth (year-over-year)          (20)% - (15)%Adjusted EBITDA (in millions)$(4) - $7Adjusted EBITDA margin (%)(2.1)% - 3.4%Disaggregated RevenueIncluded in the accompanying financial results are revenues disaggregated by revenue source, as follows:
Three Months Ended
December 31,
Year Ended December 31,
2025
2024
2025
2024








(In thousands)Revenue:






Hosted services $       50,973
$       60,216
$      207,603
$     261,682Professional services           8,315
12,990
36,139
50,792Total revenue$       59,288
$       73,206
$      243,742
$     312,474Supplemental Fourth Quarter 2025 PresentationLivePerson will post a presentation providing supplemental information for the fourth quarter of 2025 on the investor relations section of the Company's web site at ir.liveperson.com.Earnings Teleconference InformationThe Company will discuss its fourth quarter of 2025 financial results during a teleconference today, March 12, 2026, at 5:00 PM ET. To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (U.S. and Canada) should dial 1-877-407-0784, while international callers should dial 1-201-689-8560, and both should reference the conference ID "13758561."The conference call will also be simulcast live on the Internet and can be accessed by logging onto the investor relations section of the Company's web site at ir.liveperson.com.If you are unable to participate in the live call, the teleconference will be available for replay approximately two hours after the call until March 26, 2026. To access the replay, please call 1-844-512-2921 (U.S. and Canada) or 1-412-317-6671 (international). Please reference the conference ID "13758561." A replay will also be available on the investor relations section of the Company's web site at ir.liveperson.com.About LivePerson, Inc.LivePerson (NASDAQ: LPSN) is an enterprise leader in predictable conversational AI. The world's leading brands use our award-winning Conversational Cloud and Syntrix platforms to connect with millions of customers. We power nearly a billion messages every month, providing uniquely rich data analytics, agent training, and AI evaluation tools to unlock the power of conversational AI for better business outcomes.  Learn more at liveperson.com.Non-GAAP Financial MeasuresInvestors are cautioned that the following financial measures used in this press release and on our earnings call are "non-GAAP financial measures": (i) adjusted EBITDA, or net loss before interest expense, interest income, provision for income taxes, depreciation and amortization, amortization of purchased intangibles and finance leases, litigation, consulting and other employee costs, restructuring costs, stock-based compensation expense, change in fair value of warrants, gain on troubled debt restructuring, gain on debt extinguishment, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, working capital adjustment related to the Kasamba divestiture, IT transformation costs, acquisition and divestiture costs, loss on divestiture, and other (income) expense, net; (ii) adjusted EBITDA margin, or net loss before interest expense, interest income, provision for income taxes, depreciation and amortization, amortization of purchased intangibles and finance leases, litigation, consulting and other employee costs, restructuring costs, stock-based compensation expense, change in fair value of warrants, gain on troubled debt restructuring, gain on debt extinguishment, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, working capital adjustment related to the Kasamba divestiture, IT transformation costs, acquisition and divestiture costs, loss on divestiture, and other (income) expense, net, divided by revenue; (iii) adjusted operating income (loss), or net loss before provision for income taxes, interest expense, interest income, amortization of purchased intangibles and finance leases, litigation, consulting and other employee costs, restructuring costs, stock-based compensation expense, change in fair value of warrants, gain on troubled debt restructuring, gain on debt extinguishment, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, working capital adjustment related to the Kasamba divestiture, IT transformation costs, acquisition and divestiture costs, loss on divestiture, and other (income) expense, net; (iv) free cash flow, or net cash used in operating activities less purchases of property and equipment, including capitalized internal-use software development costs; (v) non-GAAP cost of revenue, or cost of revenue excluding stock-based compensation and IT transformation costs; (vi) non-GAAP sales and marketing expenses, or sales and marketing expenses excluding stock-based compensation and leadership transition costs; (vii) non-GAAP general and administrative expenses, or general and administrative expenses excluding stock-based compensation, litigation, consulting and employee costs, leadership transition costs and acquisition and divestiture costs; and (viii) non-GAAP product development expenses, or product development expenses excluding stock-based compensation, litigation, consulting and employee costs, leadership transition costs and IT transformation costs.Non-GAAP financial information should not be construed as an alternative to any other measures of performance determined in accordance with GAAP, or as an indicator of our operating performance, liquidity or cash flows generated by operating, investing and financing activities as there may be significant factors or trends that it fails to address. We present non-GAAP financial information because we believe that it is helpful to some investors as one measure of our operations.Forward-Looking StatementsStatements in this press release and on our earnings call regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, changes to our capital structure, our ability to execute on our transformation strategy, the effects of our cost-reduction efforts and the impact of our new hires, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. With respect to our financial guidance, we note that it is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: our ability to retain existing customers and cause them to purchase additional services and to attract new customers; the intensive personnel, infrastructure and resource commitment required to support our customer base; our ability to retain key personnel, attract new personnel and to manage staff attrition; our ability to realize the intended operational efficiencies and cost savings from our restructuring initiatives; our ability to successfully integrate acquisitions; our ability to secure necessary financing on commercially reasonable terms, or at all; lengthy sales cycles; delays in our implementation cycles; payment-related risks; potential fluctuations in our quarterly revenue and operating results; limitations on the effectiveness of our controls; non-payment or late payment of amounts due to us from a significant number of customers; volatility in the capital markets; recognition of revenue from subscriptions; customer retention and engagement; our ability to develop and maintain successful relationships with partners, service partners, social media and other third-party consumer messaging platforms and endpoints; our ability to effectively operate on mobile devices; the highly competitive markets in which we operate; general economic conditions; failures or security breaches in our services, those of our third-party service providers, or in the websites of our customers; regulation or possible misappropriation of personal information belonging to our customers' Internet users; US and international laws and regulations regarding privacy data protection and AI and increased public scrutiny of privacy, security and AI issues that could result in increased government regulation and other legal obligations; ongoing litigation and legal matters; new regulatory or other legal requirements that could materially impact our business; governmental export controls and economic sanctions; industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; future regulation of the Internet or mobile devices; technology-related defects that could disrupt the LivePerson services; our ability to protect our intellectual property rights or potential infringement of the intellectual property rights of third parties; the use of AI in our product offerings or by our vendors; the presence of, and difficulty in correcting, errors, failures or "bugs" in our products; our ability to license necessary third-party software for use in our products and services, and our ability to successfully integrate third-party software; potential adverse impact due to foreign currency exchange rate fluctuations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks if and as we expand; risks related to our operations in Israel; potential failure to meet service level commitments to certain customers; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; technological or other defects that could disrupt or negatively impact our services; our ability to maintain our reputation; changes in accounting principles generally accepted in the United States; natural catastrophic events and interruption to our business by man-made problems; potential limitations on our ability to use net operating losses to offset future taxable income; risks related to our common stock being traded on more than one securities exchange; risks related to our ability to comply with stock exchange listing requirements; and other factors described in the "Risk Factors" sections of the Company's Annual Report on Form 10-K for the year ended December 31, 2024, filed with the SEC on March 14, 2025, and the Company's Quarterly Report on Form 10-Q for the quarterly periods ended March 31, 2025, June 30, 2025 and September 30, 2025, filed with the SEC on May 8, 2025, August 13, 2025 and November 12, 2025, respectively. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the Company's reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those discussed in forward-looking statements.LivePerson, Inc.Consolidated Statements of Operations(In Thousands, Except Share and Per Share Data)Unaudited

Three Months Ended December 31,
Year Ended December 31,
2025
2024
2025
2024Revenue$        59,288
$        73,206
$     243,742
$      312,474Costs, expenses and other:






Cost of revenue (exclusive of depreciation and
amortization shown separately below)15,918
16,526
69,392
77,395Sales and marketing14,192
20,281
75,800
97,337General and administrative8,746
16,090
44,441
79,761Product development11,453
17,291
54,706
79,784Depreciation and amortization5,522
7,521
22,732
42,272Restructuring costs489
3,263
11,667
11,139Impairment of goodwill41,595
56,924
41,595
60,551Impairment of intangibles and other assets2,108
36,304
2,108
46,872Loss on divestiture—
—
—
558Total costs, expenses and other100,023
174,200
322,441
495,669Loss from operations(40,735)
(100,994)
(78,699)
(183,195)Other (expense) income, net:






Interest expense(8,073)
(6,286)
(31,530)
(14,486)Interest income594
1,312
4,751
5,860Gain on troubled debt restructuring—
—
27,720
—Gain on debt extinguishment—
—
—
73,083Other income (expense), net5,132
(5,554)
13,977
(12,800)Total other (expense) income, net(2,347)
(10,528)
14,918
51,657Loss before provision for income taxes(43,082)
(111,522)
(63,781)
(131,538)Provision for income taxes3,019
606
3,452
2,735Net loss$      (46,101)
$     (112,128)
$     (67,233)
$     (134,273)







Net loss per share of common stock:






Basic (1)$         (3.92)
$        (19.00)
$        (8.57)
$        (22.70)Diluted (1)$         (4.14)
$        (19.00)
$      (12.39)
$        (22.70)Weighted-average shares used to compute net loss      
per share:






Basic (1)11,772,983
5,902,768
7,843,700
5,914,344Diluted (1)12,213,855
5,902,768
8,640,730
5,914,344

(1)The number of shares has been restated to reflect the 1:15 reverse stock split effectuated on October 13, 2025. All historical share and per
share amounts for the periods prior to the completion of the reverse stock split have been adjusted to give retroactive effect to the reverse stock
split for all periods presented. LivePerson, Inc.Consolidated Statements of Cash Flows(In Thousands)Unaudited

Year Ended December 31,
2025
2024OPERATING ACTIVITIES:


Net loss$     (67,233)
$    (134,273)Adjustments to reconcile net loss to net cash used in operating activities:


Stock-based compensation expense14,256
21,989Depreciation and amortization21,975
30,310Reduction of operating lease right-of-use assets17
4,059Amortization of purchased intangible assets and finance leases757
11,962Amortization of debt issuance costs and accretion of debt discount7,614
4,513Impairment of goodwill41,595
60,551Impairment of intangibles and other assets2,108
46,872Change in fair value of warrants(13,202)
12,232Gain on troubled debt restructuring(42,429)
—Gain on debt extinguishment—
(73,083)Interest expense15,263
5,810Allowance for credit losses866
14,959Loss on divestiture—
558Deferred income taxes622
623Changes in operating assets and liabilities:


Accounts receivable1,160
37,548Prepaid expenses and other current assets3,591
7,300Contract acquisition costs10,383
3,331Other assets34
652Accounts payable, accrued expenses and other current liabilities(19,823)
(44,518)Deferred revenue(4,315)
(23,058)Operating lease liabilities(14)
(4,868)Other liabilities(3,660)
1,401Net cash used in operating activities(30,435)
(15,130)INVESTING ACTIVITIES:


Purchases of property and equipment, including capitalized internal-use software
development costs(12,088)
(25,142)Purchases of intangible assets(1,639)
(3,074)Net cash used in investing activities(13,727)
(28,216)FINANCING ACTIVITIES:


Payment on settlement of warrants(1,297)
—Payment in connection with troubled debt restructuring(45,000)
—Proceeds from issuance of 2029 convertible senior notes—
100,000Payment for repurchase of 2024 convertible senior notes—
(72,492)Payment for repurchase of 2026 convertible senior notes—
(4,901)Payment of debt issuance costs—
(7,584)Principal payments for financing leases(26)
(401)Proceeds from issuance of common stock in connection with the exercise of options and      
ESPP820
350Net cash (used in) provided by financing activities(45,503)
14,972Effect of foreign exchange rate changes on cash and cash equivalents1,432
(1,314)Net decrease in cash, cash equivalents, and restricted cash(88,233)
(29,688)Cash, cash equivalents, and restricted cash - beginning of year183,237
212,925Cash, cash equivalents, and restricted cash - end of year$      95,004
$     183,237 LivePerson, Inc.Reconciliation of Non-GAAP Financial Information to GAAP(In Thousands)Unaudited

Three Months Ended
December 31,
Year Ended December 31,
2025
2024
2025
2024Reconciliation of Adjusted EBITDA:






GAAP net loss$     (46,101)
$    (112,128)
$     (67,233)
$    (134,273)Add/(less):






Interest expense8,073
6,286
31,530
14,486Interest income (594)
(1,312)
(4,751)
(5,860)Provision for income taxes3,019
606
3,452
2,735Depreciation and amortization5,342
7,145
21,975
30,310Amortization of purchased intangibles and finance leases     180
377
757
11,962Litigation, consulting and other employee costs(795)
2,029
4,683
16,976Restructuring costs489
3,263
11,667
11,139Stock-based compensation expense2,652
3,156
14,256
21,989Change in fair value of warrants(4,444)
4,442
(13,202)
12,232Gain on troubled debt restructuring—
—
(27,720)
—Gain on debt extinguishment—
—
—
(73,083)Impairment of goodwill41,595
56,924
41,595
60,551Impairment of intangibles and other assets2,108
36,304
2,108
46,872Leadership transition costs—
(195)
—
2,998Working capital adjustment - Kasamba—
—
—
1,776IT transformation costs—
110
331
1,205Acquisition and divestiture costs—
—
—
920Loss on divestiture—
—
—
558Other (income) expense, net(688)
1,110
(775)
566Adjusted EBITDA$      10,836
$       8,117
$      18,673
$      24,059







Reconciliation of Adjusted Operating Income (Loss):






Loss before provision for income taxes $     (43,082)
$    (111,522)
$     (63,781)
$    (131,538)Add/(less):






Interest expense8,073
6,286
31,530
14,486Interest income(594)
(1,312)
(4,751)
(5,860)Amortization of purchased intangibles and finance leases180
377
757
11,962Litigation, consulting and other employee costs(795)
2,029
4,683
16,976Restructuring costs489
3,263
11,667
11,139Stock-based compensation expense2,652
3,156
14,256
21,989Change in fair value of warrants(4,444)
4,442
(13,202)
12,232Gain on troubled debt restructuring—
—
(27,720)
—Gain on debt extinguishment—
—
—
(73,083)Impairment of goodwill41,595
56,924
41,595
60,551Impairment of intangibles and other assets2,108
36,304
2,108
46,872Leadership transition costs—
(195)
—
2,998Working capital adjustment - Kasamba—
—
—
1,776IT transformation costs—
110
331
1,205Acquisition and divestiture costs—
—
—
920Loss on divestiture—
—
—
558Other (income) expense, net(688)
1,110
(775)
566Adjusted operating income (loss)$       5,494
$         972
$      (3,302)
$      (6,251) LivePerson, Inc.Reconciliation of Non-GAAP Financial Information to GAAP(In Thousands)Unaudited

Three Months Ended December 31,
Year Ended December 31,
2025
2024
2025
2024Calculation of Free Cash Flow:






Net cash used in operating activities$        (9,654)
$        (3,115)
$      (30,435)
$     (15,130)Purchases of property and equipment, including capitalized      
internal-use software development costs(2,304)
(3,638)
(12,088)
(25,142)Total Free Cash Flow$      (11,958)
$        (6,753)
$      (42,523)
$     (40,272)


Three Months Ended
December 31,
Year Ended December 31,
2025
2024
2025
2024







GAAP cost of revenue (1)$      15,918
$      16,526
$       69,392
$        77,395Stock-based compensation(117)
(198)
(583)
(1,080)IT transformation costs—
(110)
(331)
(880)Non-GAAP cost of revenue$      15,801
$      16,218
$       68,478
$        75,435







GAAP sales and marketing expenses (1)$      14,192
$      20,281
$       75,800
$        97,337Stock-based compensation(754)
(903)
(3,698)
(7,394)Leadership transition costs—
—
—
(860)Non-GAAP sales and marketing expenses$      13,438
$      19,378
$       72,102
$        89,083







GAAP general and administrative expenses (1)$       8,746
$      16,090
$       44,441
$        79,761Stock-based compensation(1,152)
(948)
(5,963)
(6,789)Litigation, consulting and employee costs914
(2,029)
(4,138)
(16,976)Leadership transition costs—
195
—
(954)Acquisition and divestiture costs—
—
—
(920)Non-GAAP general and administrative expenses$       8,508
$      13,308
$       34,340
$        54,122







GAAP product development expenses (1)$      11,453
$      17,291
$       54,706
$        79,784Stock-based compensation(629)
(1,107)
(4,012)
(6,726)Litigation, consulting and employee costs(119)
—
(545)
—Leadership transition costs—
—
—
(1,184)IT transformation costs—
—
—
(325)Non-GAAP product development expenses$      10,705
$      16,184
$       50,149
$        71,549

(1) GAAP amounts have been adjusted to remove depreciation and amortization as those are now presented separately in the Consolidated Statements of Operations for each period. LivePerson, Inc. Consolidated Balance Sheets (In Thousands)Unaudited

December 31,
2025
December 31,
2024ASSETS


Current assets:


Cash and cash equivalents$        95,004
$       183,237Accounts receivable, net of allowances of $4,451 and $8,627 as of December 31, 2025      
and 2024, respectively27,014
28,737Prepaid expenses and other current assets15,100
19,250Total current assets137,118
231,224Property and equipment, net90,389
100,557Contract acquisition costs, net23,951
33,559Intangible assets, net13,409
15,070Goodwill, net 184,902
222,554Deferred tax assets, net4,511
4,411Other assets387
403Total assets$       454,667
$       607,778



LIABILITIES AND STOCKHOLDERS' EQUITY


Current liabilities:


Accounts payable$          9,522
$        15,378Accrued expenses and other current liabilities38,700
66,582Deferred revenue54,295
57,980Convertible senior notes20,052
—Total current liabilities122,569
139,940Senior notes, net of current portion371,732
527,070Deferred tax liabilities4,196
3,542Other liabilities665
4,542Total liabilities499,162
675,094Commitments and contingencies


Total stockholders' equity(44,495)
(67,316)Total liabilities and stockholders' equity$       454,667
$       607,778Investor Relations contact
ir-lp@liveperson.com



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Original: LivePerson Announces Fourth Quarter 2025 Financial Results

LivePerson to Announce Fourth Quarter 2025 Financial Results on March 12, 2026March 4, 2026 4:30 PM
PR Newswire (US)

NEW YORK, March 4, 2026 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), a leading provider of predictable conversational AI, today announced the planned release of its fourth quarter financial results after the market close on Thursday, March 12, 2026. CEO John Sabino and CFO & COO John Collins will host a conference call later that day, at 5:00 p.m. Eastern Time.







The conference call will be simulcast live and can be accessed by logging onto the investor relations section of the Company's web site at ir.liveperson.com.To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (U.S. and Canada) should dial 1-877-407-0784, while international callers should dial 1-201-689-8560, and both should reference the conference ID "13758561."If you are unable to participate in the live call, the teleconference will be available for replay approximately three hours after the call until March 26, 2026. To access the replay, call 1-844-512-2921 (U.S. and Canada) or 1-412-317-6671 (international) and reference the conference ID "13758561."About LivePerson
LivePerson (NASDAQ: LPSN) is a leading provider of predictable conversational AI. The world's leading brands use our award-winning Conversational Cloud and Syntrix platforms to connect with millions of customers. We power nearly a billion messages every month, providing uniquely rich data analytics, agent training, and AI evaluation tools to unlock the power of conversational AI for better business outcomes. Learn more at liveperson.com.Investor Relations Contact
ir-lp@liveperson.com



View original content to download multimedia:https://www.prnewswire.com/news-releases/liveperson-to-announce-fourth-quarter-2025-financial-results-on-march-12-2026-302704407.htmlSOURCE LivePerson

Original: LivePerson to Announce Fourth Quarter 2025 Financial Results on March 12, 2026

Syntrix Launches as the First AI Agent Evaluation and Live Agent Training Platform for Enterprise CXMarch 3, 2026 8:00 AM
PR Newswire (US)

Brands are now able to quickly scale customer-facing AI agents with confidence and verify live agent readiness across CXNEW YORK, March 3, 2026 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of predictable conversational AI, today announced the launch of Syntrix, a groundbreaking simulation and evaluation platform designed to help enterprises deploy customer-facing AI with confidence and unlock AI value across customer interactions with AI agents and live agents.







"Syntrix launches as an AI agent evaluation and live agent training platform built for enterprise CX," said Chris Mina, LivePerson Chief Technology and Product Officer. "It provides the critical assurance brands need to safely deploy customer-facing AI, giving them visibility, control, and the confidence to scale. By moving from reactive, production-only learning to proactive simulation and continuous evaluation and improvement, brands are able to deploy AI in line with strong governance practices and deliver meaningful business outcomes."As brands race to deploy GenAI across their customer journey, many face AI paralysis, where concerns over hallucinations, brand compliance, and edge case handling stall CX innovation. Syntrix addresses these barriers by providing an evaluation environment where brands can rigorously test AI agents and train live agents against sophisticated synthetic customer personas and scenarios and measure adherence to brand policies before they ever interact with a real customer.A dual-purpose ecosystem for CX readiness Syntrix is the first platform of its kind to unify the evaluation of both digital and human workforces:AI agent evaluation: Brands can continuously stress-test AI agents and guardrails against diverse customer personas and edge-case scenarios. This vendor-neutral approach ensures that whether an AI agent is built on proprietary or third-party models, its performance is observable and more predictable.Live agent training for contact center and sales: Syntrix replaces slow, manual role-playing with scalable AI-powered synthetic customers and simulations. New hires can practice high-stakes, complex, or edge-case conversations with out-of-the-box or custom synthetic customers, receiving instant, automated feedback on empathy, accuracy, and brand compliance.Driving measurable business outcomes Early estimates of Syntrix outcomes have demonstrated significant operational impact for enterprise brands:Accelerated AI readiness and deployment confidence: The ability to validate AI agent and live agent readiness to reduce risks and improve brand compliance continuously.Reduced operational costs: Reduce contact center agent new hire ramp time by up to 30% and save an average of $3,500 in onboarding costs per agent.Mitigated risk: Proactively identify and fix issues in a simulated environment, reducing the potential for drift and noncompliance.The Future of Predictable AI The launch of Syntrix marks the first phase of the new platform, with planned expansion that will add additional AI assurance and governance capabilities. Today, Syntrix focuses on simulation and evaluation, and LivePerson plans to incorporate further capabilities, including advanced intelligence to automate analysis and prevention of CX failures.Syntrix is available today, and for more information, visit www.liveperson.com/syntrixAbout LivePerson.
LivePerson (NASDAQ: LPSN) is the enterprise leader in predictable conversational AI. The world's leading brands use our award-winning Conversational Cloud and Syntrix platforms to connect with millions of customers. We power nearly a billion messages every month, providing uniquely rich data analytics, agent training, and AI evaluation tools to unlock the power of conversational AI for better business outcomes. Learn more at liveperson.com.Forward-Looking Statements
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are subject to risks and uncertainties, and actual events or results may differ materially from our expectations. Some of the factors that could cause events or results to differ from our expectations include, without limitation, those described in the "Risk Factors" sections of our Annual Report on Form 10-K for the year ended December 31, 2024, filed with the SEC on March 14, 2025, and our Quarterly Reports on Form 10-Q including for the quarter ended September 30, 2025, filed with the SEC on November 13, 2025. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.Media Contact
Riah Lawry
pr@liveperson.com



View original content to download multimedia:https://www.prnewswire.com/news-releases/syntrix-launches-as-the-first-ai-agent-evaluation-and-live-agent-training-platform-for-enterprise-cx-302701938.htmlSOURCE LivePerson, Inc.

Original: Syntrix Launches as the First AI Agent Evaluation and Live Agent Training Platform for Enterprise CX

LivePerson Named a Leader in the Aragon Research Globe™ for Agent Platforms 2026February 27, 2026 8:00 AM
PR Newswire (US)

The conversational AI and AI agent evaluation platform was recognized alongside other major platformsNEW YORK, Feb. 27, 2026 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of predictable conversational AI, today announced Aragon Research, Inc. has positioned LivePerson in the Leader section of "The Aragon Research Globe™ for Agent Platforms, 2026," a report that evaluates 21 major providers of AI agent platforms and examines the shift from chatbot to sophisticated AI agent systems.







"We believe our positioning as a Leader in the Aragon Research Globe confirms our commitment to delivering AI that is more predictable and outcome-driven," said John Sabino, CEO of LivePerson. "By empowering enterprises to continuously evaluate AI agents, we are helping the world's largest brands transition from reactive support to proactive, personalized interactions that drive real ROI."LivePerson is recognized as a leader focused on providing predictable conversational AI, which includes LivePerson Conversation Simulator that launched in 2025, alongside its orchestration suite. Conversation Simulator provides a risk-free testing environment using synthetic customers to mimic real customer behaviors, allowing brands to detect hallucinations and validate compliance with AI policies and guardrails before and after deployment.LivePerson believes its key strengths include:Continuous AI agent evaluation: Brands can test AI agents against thousands of synthetic customer conversations. By mimicking real-world behaviors in a risk-free environment, enterprises can validate AI agent behavior and refine AI agents before they ever speak to a customer, helping brands create more predictable AI that they can count on.Industry expertise: Leveraging extensive experience across industries like retail, travel, banking, and healthcare, LivePerson helps brands create better customer experiences across the customer journey.Open ecosystem: Through its vendor-agnostic approach, LivePerson allows brands to connect to technology that works best for them. With a centralized orchestration layer, enterprises can seamlessly integrate their choice of LLMs while maintaining complete control through a self-service interface.By giving brands operational controls to validate AI agent behavior and deliver more predictable AI, LivePerson is addressing a primary barrier to enterprise AI adoption. As brands move toward complex AI agents capable of handling end-to-end tasks, LivePerson's platform provides the necessary guardrails to ensure AI remains on-brand and compliant.To read the full Aragon Research report, visit their website here.Required Disclaimer: Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind.Aragon Research "The Aragon Research Globe™ for Agent Platforms, 2026" by Jim Lundy, February 2026.About LivePerson.
LivePerson (NASDAQ: LPSN) is the enterprise leader in predictable conversational AI. The world's leading brands use our award-winning Conversational Cloud and Syntrix platforms to connect with millions of customers. We power nearly a billion messages every month, providing uniquely rich data analytics, agent training, and AI evaluation tools to unlock the power of conversational AI for better business outcomes. Learn more at liveperson.com.Media Contact
Riah Lawry
pr@liveperson.com



View original content to download multimedia:https://www.prnewswire.com/news-releases/liveperson-named-a-leader-in-the-aragon-research-globe-for-agent-platforms-2026-302699220.htmlSOURCE LivePerson, Inc.

Original: LivePerson Named a Leader in the Aragon Research Globe™ for Agent Platforms 2026

LPSN...$6.65...🥳...Nice Post Split Mover...

georgie18

Member Level
Re: georgie18 post# 165

Tuesday, October 14, 2025 12:37:59 PM

Post#
166
of 166
LPSN...$6.50...🥳...Nice move Post Split...

georgie18

Member Level
Re: georgie18 post# 702070

Monday, October 13, 2025 12:53:47 PM

Post#
702098
of 702218
LPSN...$6.41...🥳...Moving up nicely Post Split...

georgie18

Member Level
Re: georgie18 post# 159

Monday, October 13, 2025 9:39:51 AM

Post#
164
of 164
LPSN...$6.20...🥳...Post Split...

georgie18

Member Level
Re: georgie18 post# 701887

Friday, October 10, 2025 10:10:51 AM

Post#
701943
of 702069
LPSN...🥳...Loading the .41 Dip into 1/15 Reverse Split on Monday...

georgie18

Member Level
Re: georgie18 post# 156

Thursday, October 09, 2025 5:19:13 PM

Post#
158
of 158
LPSN...44...🥳...Off my .56 Alert...Upside Down on this one so far...not averaging down just yet...

georgie18

Member Level
Re: georgie18 post# 701424

Wednesday, October 08, 2025 2:03:16 PM

Post#
701628
of 701886
LPSN...5513...🥳...Trying to reverse here...

georgie18

Member Level
Re: georgie18 post# 153

Tuesday, October 07, 2025 1:03:05 PM

Post#
154
of 155
LPSN...184,000 Share Bidder at .533...🥳

georgie18

Member Level
Re: georgie18 post# 701285

Tuesday, October 07, 2025 9:57:14 AM

Post#
701368
of 701423
LPSN...Added 54s...🥳

georgie18

Member Level
Re: None

Monday, October 06, 2025 6:05:20 PM

Post#
152
of 152
LPSN...561...🥳... https://schrts.co/rIHMPkiv ...Oversold Pincher Squeeze setting up with a Bullish Homing Pigeon Reversal Pattern...

LPSN...$6.50...🥳...Nice move Post Split...

georgie18

Member Level
Re: georgie18 post# 702070

Monday, October 13, 2025 12:53:47 PM

Post#
702098
of 702218
LPSN...$6.41...🥳...Moving up nicely Post Split...

georgie18

Member Level
Re: georgie18 post# 159

Monday, October 13, 2025 9:39:51 AM

Post#
164
of 164
LPSN...$6.20...🥳...Post Split...

georgie18

Member Level
Re: georgie18 post# 701887

Friday, October 10, 2025 10:10:51 AM

Post#
701943
of 702069
LPSN...🥳...Loading the .41 Dip into 1/15 Reverse Split on Monday...

georgie18

Member Level
Re: georgie18 post# 156

Thursday, October 09, 2025 5:19:13 PM

Post#
158
of 158
LPSN...44...🥳...Off my .56 Alert...Upside Down on this one so far...not averaging down just yet...

georgie18

Member Level
Re: georgie18 post# 701424

Wednesday, October 08, 2025 2:03:16 PM

Post#
701628
of 701886
LPSN...5513...🥳...Trying to reverse here...

georgie18

Member Level
Re: georgie18 post# 153

Tuesday, October 07, 2025 1:03:05 PM

Post#
154
of 155
LPSN...184,000 Share Bidder at .533...🥳

georgie18

Member Level
Re: georgie18 post# 701285

Tuesday, October 07, 2025 9:57:14 AM

Post#
701368
of 701423
LPSN...Added 54s...🥳

georgie18

Member Level
Re: None

Monday, October 06, 2025 6:05:20 PM

Post#
152
of 152
LPSN...561...🥳... https://schrts.co/rIHMPkiv ...Oversold Pincher Squeeze setting up with a Bullish Homing Pigeon Reversal Pattern...

LPSN...$6.41...🥳...Moving up nicely Post Split...

georgie18

Member Level
Re: georgie18 post# 159

Monday, October 13, 2025 9:39:51 AM

Post#
164
of 164
LPSN...$6.20...🥳...Post Split...

georgie18

Member Level
Re: georgie18 post# 701887

Friday, October 10, 2025 10:10:51 AM

Post#
701943
of 702069
LPSN...🥳...Loading the .41 Dip into 1/15 Reverse Split on Monday...

georgie18

Member Level
Re: georgie18 post# 156

Thursday, October 09, 2025 5:19:13 PM

Post#
158
of 158
LPSN...44...🥳...Off my .56 Alert...Upside Down on this one so far...not averaging down just yet...

georgie18

Member Level
Re: georgie18 post# 701424

Wednesday, October 08, 2025 2:03:16 PM

Post#
701628
of 701886
LPSN...5513...🥳...Trying to reverse here...

georgie18

Member Level
Re: georgie18 post# 153

Tuesday, October 07, 2025 1:03:05 PM

Post#
154
of 155
LPSN...184,000 Share Bidder at .533...🥳

georgie18

Member Level
Re: georgie18 post# 701285

Tuesday, October 07, 2025 9:57:14 AM

Post#
701368
of 701423
LPSN...Added 54s...🥳

georgie18

Member Level
Re: None

Monday, October 06, 2025 6:05:20 PM

Post#
152
of 152
LPSN...561...🥳... https://schrts.co/rIHMPkiv ...Oversold Pincher Squeeze setting up with a Bullish Homing Pigeon Reversal Pattern...

LPSN...$6.20...🥳...Post Split...

georgie18

Member Level
Re: georgie18 post# 701887

Friday, October 10, 2025 10:10:51 AM

Post#
701943
of 702069
LPSN...🥳...Loading the .41 Dip into 1/15 Reverse Split on Monday...

georgie18

Member Level
Re: georgie18 post# 156

Thursday, October 09, 2025 5:19:13 PM

Post#
158
of 158
LPSN...44...🥳...Off my .56 Alert...Upside Down on this one so far...not averaging down just yet...

georgie18

Member Level
Re: georgie18 post# 701424

Wednesday, October 08, 2025 2:03:16 PM

Post#
701628
of 701886
LPSN...5513...🥳...Trying to reverse here...

georgie18

Member Level
Re: georgie18 post# 153

Tuesday, October 07, 2025 1:03:05 PM

Post#
154
of 155
LPSN...184,000 Share Bidder at .533...🥳

georgie18

Member Level
Re: georgie18 post# 701285

Tuesday, October 07, 2025 9:57:14 AM

Post#
701368
of 701423
LPSN...Added 54s...🥳

georgie18

Member Level
Re: None

Monday, October 06, 2025 6:05:20 PM

Post#
152
of 152
LPSN...561...🥳... https://schrts.co/rIHMPkiv ...Oversold Pincher Squeeze setting up with a Bullish Homing Pigeon Reversal Pattern...

The R/S is only 1/15...🥳...Loading up enough shares to have a nice amount left post split...and then with the low float I think it will continue to move up...Have done this many times and has worked out well most of the time...would not do it if the split ratio was above 1/20...if it goes up then great and if not I will average down...

Lets see how the reverse splits reacts on Monday...🥳

Followed you bought 2 times. .415
Thanks Mr. Georgie.

Why would you buy into a R/S? It usually means nothing good to me.

LPSN...🥳...Loading the .41 Dip into 1/15 Reverse Split on Monday...

georgie18

Member Level
Re: georgie18 post# 156

Thursday, October 09, 2025 5:19:13 PM

Post#
158
of 158
LPSN...44...🥳...Off my .56 Alert...Upside Down on this one so far...not averaging down just yet...

georgie18

Member Level
Re: georgie18 post# 701424

Wednesday, October 08, 2025 2:03:16 PM

Post#
701628
of 701886
LPSN...5513...🥳...Trying to reverse here...

georgie18

Member Level
Re: georgie18 post# 153

Tuesday, October 07, 2025 1:03:05 PM

Post#
154
of 155
LPSN...184,000 Share Bidder at .533...🥳

georgie18

Member Level
Re: georgie18 post# 701285

Tuesday, October 07, 2025 9:57:14 AM

Post#
701368
of 701423
LPSN...Added 54s...🥳

georgie18

Member Level
Re: None

Monday, October 06, 2025 6:05:20 PM

Post#
152
of 152
LPSN...561...🥳... https://schrts.co/rIHMPkiv ...Oversold Pincher Squeeze setting up with a Bullish Homing Pigeon Reversal Pattern...

LPSN...44...🥳...Off my .56 Alert...Upside Down on this one so far...not averaging down just yet...

georgie18

Member Level
Re: georgie18 post# 701424

Wednesday, October 08, 2025 2:03:16 PM

Post#
701628
of 701886
LPSN...5513...🥳...Trying to reverse here...

georgie18

Member Level
Re: georgie18 post# 153

Tuesday, October 07, 2025 1:03:05 PM

Post#
154
of 155
LPSN...184,000 Share Bidder at .533...🥳

georgie18

Member Level
Re: georgie18 post# 701285

Tuesday, October 07, 2025 9:57:14 AM

Post#
701368
of 701423
LPSN...Added 54s...🥳

georgie18

Member Level
Re: None

Monday, October 06, 2025 6:05:20 PM

Post#
152
of 152
LPSN...561...🥳... https://schrts.co/rIHMPkiv ...Oversold Pincher Squeeze setting up with a Bullish Homing Pigeon Reversal Pattern...

RS ON MONDAY...LOL...GOOD LUCK

LPSN...5513...🥳...Trying to reverse here...

georgie18

Member Level
Re: georgie18 post# 153

Tuesday, October 07, 2025 1:03:05 PM

Post#
154
of 155
LPSN...184,000 Share Bidder at .533...🥳

georgie18

Member Level
Re: georgie18 post# 701285

Tuesday, October 07, 2025 9:57:14 AM

Post#
701368
of 701423
LPSN...Added 54s...🥳

georgie18

Member Level
Re: None

Monday, October 06, 2025 6:05:20 PM

Post#
152
of 152
LPSN...561...🥳... https://schrts.co/rIHMPkiv ...Oversold Pincher Squeeze setting up with a Bullish Homing Pigeon Reversal Pattern...

Just bought a few @ .535
Let's get the party started.
Sure seems like it wants to turn the corner. Upward.
imho

LPSN...184,000 Share Bidder at .533...🥳

georgie18

Member Level
Re: georgie18 post# 701285

Tuesday, October 07, 2025 9:57:14 AM

Post#
701368
of 701423
LPSN...Added 54s...🥳

georgie18

Member Level
Re: None

Monday, October 06, 2025 6:05:20 PM

Post#
152
of 152
LPSN...561...🥳... https://schrts.co/rIHMPkiv ...Oversold Pincher Squeeze setting up with a Bullish Homing Pigeon Reversal Pattern...

LPSN...Added 54s...🥳

georgie18

Member Level
Re: None

Monday, October 06, 2025 6:05:20 PM

Post#
152
of 152
LPSN...561...🥳... https://schrts.co/rIHMPkiv ...Oversold Pincher Squeeze setting up with a Bullish Homing Pigeon Reversal Pattern...

LPSN...561...🥳... https://schrts.co/rIHMPkiv ...Oversold Pincher Squeeze setting up with a Bullish Homing Pigeon Reversal Pattern...

LPSN...........................................https://stockcharts.com/h-sc/ui?s=LPSN&p=W&b=5&g=0&id=p86431144783

$1.31 otw to Google land 

More juice up to $1.40-$1.60 Google news is good

LPSN......................................................https://stockcharts.com/h-sc/ui?s=LPSN&p=W&b=5&g=0&id=p86431144783

lpsn...................................................A/H

Liveperson no more replaced - Collins SABINO not AI

LSPN is closing in on the SUB $1.00 range.....
If that happens for a certain amt of time and they don't get over the $1.00 mark, look for a R/S to get above $1.00
Good Luck...
Don't try to catch a falling knife
Wait for an increase to around $3.00 to $5.00 without a R/S if you want in

if SOUN can go from 4.5 to 25 in two months 10/1 -12/26/24 then LPSN on its own merits will do better and sustain this time when start moving up

ARK is amateur

strange to see ARK has no holding on LPSN

open road to buy LPSN, it would appear cheap even at 10

Its a shame LPSN being much bigger and advance conversational AI company than SOUN never used Liveperson.AI as company name

looks like LPSN a better catch than SOUN, question is why LPSN don't use the the term AI & robot as their conversation live person like SOUN even though their technology is clearly better and in wider use?
LPSN Market Cap 125.37M SOUN Market Cap 5.17B LPSN Shares Outstanding 90.85M SOUN Shares Outstanding 337.02M; LPSN growing faster, negative: incurred higher debt than SOUN;
LPSN Revenue 334.74M SOUN Revenue 67.3M; SOUN is heavily shorted

LPSN may yield ROI much better than SOUN at their current state.

are they in business, came from $70 to $1.4, and what next.....

LPSN................https://stockcharts.com/h-sc/ui?s=LPSN&p=W&b=5&g=0&id=p86431144783

lpsn..........................https://stockcharts.com/h-sc/ui?s=lpsn&p=W&b=5&g=0&id=p86431144783

PT 60$

always listen to the chartist not the clown

ALL OUT HERE AT 2.03 RESISTANCE

I think something is up, been watching this off and on for the last 3-4 weeks, finally pulled the trigger yesterday, had a feeling will have a similar run like SOUN, I like the new leadership in place, they might take it up and do some kind of equity financing to pay off the debt, but the trick is knowing where they plan on taking this ticker in order to accomplish that goal, my best guess is this will hit 15-20 dollars before any of that comes into fruition.

Thank you Dino. I assume that explains this premarket activity and yesterday’s move, along with this being a hot sector. Do you think they’ll renegotiate debt a la a Carvana? A Soundhound move would be an absolute dream here.

No potential buyout, when they issue grant inducement there is no possibility for a buyout. Just that leadership has changed on all fronts, the same leadership that sold the company below for over 60 billion dollars. This is setting up for a major run like SOUN.

https://www.computerweekly.com/feature/Broadcoms-VMware-acquisition-explained-The-impact-on-your-IT-strategy

Wow…what in the world is happening? I only see the news on the grants inducements? Is there something else going on behind the scenes like debt restructuring or a potential buyout candidate? Who knows?

LPSN HERE WE GO 2.02 TEST

LPSN LETS SEE THAT 2.02 RESISTANCE NEXT

LPSN MONSTER

LPSN 1.77 NEXT RESISATANCE

LPSN BREAKING THAT 1.63 RESI

lpsn..........................https://stockcharts.com/h-sc/ui?s=lpsn&p=W&b=5&g=0&id=p86431144783

SITTING AT RESISTANCE AS WE SPEAK...1.63 TARGET WORKS