3M, MTN Group, IBM, CMA CGM, Johnson &
Johnson, Intermountain Health, WNS, and Micron Technology, Inc. Are
Recognized for Their Cutting-Edge Digital Transformation
Achievements
The Hackett Group, Inc. (NASDAQ: HCKT) today announced the
winners of its 11th Annual Digital Awards, which spotlight
companies on the cutting edge of digital transformation. These
companies have successfully hyper-automated a wide range of
end-to-end business processes through their creative application of
intelligent automation, advanced analytics and artificial
intelligence (AI).
The 2024 Digital Award winners and their win categories are: 3M
(Order-to-Cash), MTN Group (Source-to-Purchase), IBM
(Plan-to-Results), CMA CGM (Market-to-Opportunity), Johnson &
Johnson (J&J) (Global Business Services – Service Desk),
Intermountain Health (Talent Acquisition), WNS (Talent Management),
and Micron Technology, Inc. (Purchase-to-Pay).
“This year, the quality of the applications received was
exceptional,” said Vin Kumar, principal of AI and Digital
Operations practice leader and a judge of the competition. He noted
that several entries would have won an award for their creativity
and sophistication in prior years.
Key trends highlighted by Kumar and the other judges
include:
- Robotic process automation, intelligent data extraction and
other elements of the hyper-automation fabric are becoming
increasingly common.
- Generative AI (Gen AI) is quickly moving from the
proof-of-concept stage to the adoption stage, evidenced by its use
by numerous 2024 Digital Award winners.
- Automation centers of excellence are building containerized
automation solutions using a modular architecture that can be used
in multiple use cases – “almost like LEGO blocks” – Kumar
said.
- Digitalization is accelerating. “The speed and agility with
which these solutions are being developed continues to impress us.
We believe this is the beginning of the exponential growth phase,”
Kumar said.
“There is no doubt that the pace of change continues to
accelerate,” said David Ketchin, managing director of Europe.
The following abstracts are drawn from the applications
submitted by these 2024 Digital Award winners:
3M – Winner, Order-to-Cash – Email Complaint Automation: CIR
Double Down
3M was selected as the Order-to-Cash winner for its investment
automation and an AI-powered assistant that’s revolutionized its
customer issue handling. Issues successfully triaged through the
system save at least eight minutes per case compared to those not
handled by automation.
MTN Group – Winner, Source-to-Purchase – Compliance
Passport
MTN Group, a leading African telecommunications conglomerate,
has been recognized for its innovative Compliance Passport solution
with the prestigious Source-to-Purchase award. Developed entirely
in-house by the Procurement Excellence team, the compliance
Passport revolutionizes procurement risk management. The Compliance
Passport generates a risk cube, enabling predictive risk assessment
and ensuring robust procurement governance across MTN’s entire
supplier database. By aggregating and processing data from multiple
enterprise resource planning systems and integrating external data
sources – such as sanctions lists, adverse media reporting and
politically exposed person databases – the Compliance Passport
provides a comprehensive 360-degree view of the supplier network.
This ensures no critical information is overlooked, significantly
enhancing MTN’s due diligence process. Furthermore, the Compliance
Passport has delivered a remarkable 95% reduction in supplier due
diligence and onboarding cycle time, streamlining the procurement
process and driving efficiency.
IBM – Winner, Plan-to-Results – IBM AI-Driven Insights for
Enterprise Performance Management
IBM was chosen as the Plan-to-Results winner for its enterprise
performance management initiative, which consolidated numerous
information management and reporting environments into a single
insights and analytics platform. It also uses several different AI
solutions, including a Gen AI chatbot (AskEPM), to answer questions
and describe business insights. IBM saves millions of hours a year
formerly spent on sourcing, organizing and integrating data,
delivering hundreds of millions in business value.
CMA CGM – Winner, Market-to-Opportunity – iBoost
The CMA CGM Group – a global player in sea, land, air and
logistics solutions – won the Market-to-Opportunity category award
for its iBoost program, which digitizes and streamlines complex
booking confirmations and bill of lading (BL) creation. Using
robotic process automation and rules engines, iBoost helps CMA CGM
to automate 34% of booking confirmations and publish 55% of BL
drafts within five minutes, ultimately delivering a better service
to customers.
Johnson & Johnson – Winner, GBS Service Desk – JAIDA:
Convo AI and Gen AI
J&J was chosen as this year’s GBS Service Desk winner for
its JAIDA Conversational and Generative AI solution. JAIDA – a
multilingual platform – utilizes AI to engage employees in
conversations, answering human resources, payroll, benefits,
procurement, and expense reporting questions. To date, JAIDA has
engaged in over 17,000 conversations, answering successfully 80% of
the time, delivering an estimated 200+% return on investment over
the past three years.
Intermountain Health – Winner, Talent Acquisition – Improving
Talent Acquisition With Gen AI
Intermountain Health was selected as the Talent Acquisition
winner for its reimagined and Gen AI-powered talent acquisition
process. The Intermountain team used automation and Gen AI
capability to redesign, streamline, and automate tasks, freeing
staff to focus on higher-value activities, including career
development. They have reduced position time-to-fill from 65 to 35
days, eliminated their need and dependency on outside recruiters,
and realized cost savings benefits of over 2,000%.
WNS – Winner, Talent Management – TalentTurf™: Empowering
Next-Gen Workforce With AI-Powered Performance Engagement
This year’s Talent Management winner – WNS – was chosen for its
TalentTurf solution. Rapid digital transformation and the growing
millennial workforce constantly create a need for organizations to
redefine their work culture to align closely with business goals.
WNS TalentTurf is a people-first engagement platform that moves the
needle from performance reviews and management to insights-led
performance conversations. TalentTurf’s impressive success in its
first year is a testament to WNS’ strategic investment and
commitment to innovation. By reducing the performance review cycle
time by 47% and boosting employee engagement scores from 3.6/5 to
4.3/5, we’ve achieved a remarkable 600% return on investment. Our
solution has saved 24 to 120 person-hours annually per stakeholder
and eliminated the system expenditure on performance management
product license costs for 40,000 to 50,000 employees. This success
underscores our commitment to leveraging innovation and technology
to drive significant value for our clients and stakeholders.
Micron Technology, Inc. – Winner, Purchase-to-Pay – Micron’s
Global Procurement AI Journey – Intelligent Assistant Front
Door
Micron Technology won this year’s Purchase-to-Pay award for its
Intelligent Assistant Front Door solution. The Intelligent
Assistant Front Door is an AI-powered conversational bot that
provides a one-stop experience for procurement’s stakeholder
interface, inquiries and actions. It automates source-to-pay tasks,
executes workflows and provides employees with real-time updates.
Micron procurement projects that its employees will spend
approximately 40% less time on inquiries, approximately 20% less
time waiting on purchase orders and benefit from approximately 15%
time improvement in invoice reconciliation. Micron’s procurement
team estimates employees have saved thousands of hours through the
Intelligent Assistant Front Door’s use and have realized a 40%
return on investment in the initial first year of
implementation.
About The Hackett Group
The Hackett Group, Inc. (NASDAQ: HCKT) is an IP-based, Gen AI
strategic consulting and executive advisory firm that enables
Digital World Class® performance. Using AI XPLR™ – our AI
assessment platform – our experienced professionals guide
organizations to harness the power of Gen AI to digitally transform
their operations and achieve quantifiable, breakthrough results,
allowing us to be key architects of their Gen AI journey.
Our expertise is grounded in unparalleled best practices
insights from benchmarking the world’s leading businesses –
including 97% of the Dow Jones Industrials, 89% of the Fortune 100,
70% of the DAX 40 and 55% of the FTSE 100 – and are delivered
leveraging our Digital Transformation Platform, Hackett Connect™
and Quantum Leap®.
For more information on The Hackett Group, visit
https://www.thehackettgroup.com/ or email
media@thehackettgroup.com.
Trademarks
The Hackett Group, quadrant logo, Quantum Leap and Digital World
Class are the registered marks of The Hackett Group.
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Section 21E of the Securities Exchange Act of 1934, as amended.
Statements including without limitation, words such as “expects,”
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by the forward-looking statements. Factors that may impact such
forward-looking statements include without limitation, the ability
of The Hackett Group to effectively market its digital
transformation, artificial intelligence, and other consulting
services, competition from other consulting and technology
companies that may have or develop in the future, similar
offerings, the commercial viability of The Hackett Group and its
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Commission. The Hackett Group does not undertake any duty to update
this release or any forward-looking statements contained
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