bp Earns Recognition for Best Certification
Program Improving Employee Retention and Promotion Rates in
Partnership With The Hackett Group and Thought Industries
The Hackett Group, Inc. (NASDAQ: HCKT), bp and Thought
Industries have been jointly recognized by the Brandon Hall Group –
the human capital management research firm – for the development
and execution of bp’s employee learning certification program. The
award honors certification programs designed to support competency
and/or skill development within an organization, and improve
employee retention and promotion rates.
“We are delighted to be able to celebrate this award alongside
bp and our technology partner, Thought Industries,” said Ben
Hartfield, senior director at The Hackett Institute®. “The
award-winning learning program was launched after bp’s global
business services (GBS) strategy announcement to develop the skills
required to achieve its ambitious goals. We are proud to be a key
learning partner of bp and look forward to continuing to support it
with its GBS learning journey.”
The energy giant’s GBS division introduced the learning program
in 2022. Executives envisioned the certification program –
developed by The Hackett Group® and delivered via the Thought
Industries’ learning platform – would help bp’s GBS unit retain
critical employees, provide a career path for the team, and
differentiate its GBS employer offer in a competitive and shifting
market due to a generative artificial intelligence (Gen AI) global
market.
The winning program combines bp’s “Learn, Do, Connect and
Reflect” methodology with The Hackett Institute® Certified GBS
Professionals® (CGBSP) programs. Over 5,000 employees work in bp’s
GBS organization based in hubs across Hungary, India, and Malaysia
and multiple other connected cities across the globe. Their GBS
organization handles a variety of critical business processes
across the entire company.
The program is designed to equip employees across the
organization with the knowledge, skills and competencies needed to
excel in various aspects of bp’s global business operations. The
team used The Hackett Group’s CGBSP certification curriculum to fit
seamlessly into bp’s learning methodology.
The bp GBS certification program includes:
- Modular chapters that give participants control in scheduling
and organizing their learning.
- An online learning platform and live training sessions
accessible to employees worldwide.
- Virtual instructors prepared to facilitate discussions and
provide advice in real time.
- Live calls and interactive sessions that enable engagement and
collaboration among participants.
The Net Promoter Score® (NPS) for this learning program is 62%
compared to 47% – already a high benchmark for other programs used
across bp’s GBS organization. Enthusiasm is stronger than most
certification programs: most attendees (93%) complete the course
within four months compared to an industry average of six to nine
months, according to The Hackett Group®.
Graduates of the program are 30% more likely to be promoted than
co-workers who have not been certified. At bp, those who have
completed the program are also seeing lower attrition rates.
“The experience bp has had with the GBS Certification Program –
working with The Hackett Group as a key partner – has provided the
momentum to drive skills even further across the bp GBS
organization,” said Frances Howat, bp’s senior manager of Future
Skills and Learning. “The company has seen the impact this program
has had on career development and employee engagement, and the
whole team is excited to see it grow throughout the organization to
continue to drive more career growth for bp employees, and
ultimately meet the ambitious strategy of bp.”
Finding talent development to be a good investment is not unique
to bp. Digital World Class® companies invest more in talent
development and see a higher return on investment for their efforts
compared to the peer group, according to The Hackett Group’s
research. Typically, these companies have 49% lower recruitment and
staffing costs, and 29% lower overall general and administrative
costs as a percentage of revenue than peers.
“We are immensely proud to see bp’s GBS certification program –
powered by Thought Industries – honored with the esteemed Brandon
Hall Group HCM Excellence Award,” said Robin Wadsworth, CEO of
Thought Industries. “This accolade is a testament to our
collaborative effort to deliver a learning experience that not only
meets but exceeds the professional development needs of today’s
workforce. We are dedicated to building immersive, easy-to-use
platforms tailored for our customer’s unique needs.” A panel of
independent industry experts, Brandon Hall Group analysts and
senior executives evaluated submissions. Each entry was judged on
its fitness to the organization’s needs, design, delivery,
measurable results and overall impact.
About The Hackett Group
The Hackett Group, Inc. (NASDAQ: HCKT) is an IP and
platform-based, Gen AI strategic consulting and executive advisory
firm that enables Digital World Class® performance. Using AI XPLR™
and ZBrain™ – our ideation through implementation platforms – our
experienced professionals help organizations realize the power of
Gen AI and achieve quantifiable, breakthrough results, allowing us
to be key architects of their Gen AI journey.
Our expertise is grounded in unparalleled best practices
insights from benchmarking the world’s leading businesses –
including 97% of the Dow Jones Industrials, 89% of the Fortune 100,
70% of the DAX 40 and 55% of the FTSE 100.
For more information on The Hackett Group, visit:
https://www.thehackettgroup.com/ or email
media@thehackettgroup.com.
Trademarks
The Hackett Group, quadrant logo, The Hackett Institute,
Certified GBS Professionals, and Digital World Class are the
registered marks of The Hackett Group.
Cautionary Statement Regarding “Forward-Looking”
Statements
This release contains “forward-looking” statements within the
meaning of Section 27A of the Securities Act of 1933 as amended and
Section 21E of the Securities Exchange Act of 1934, as amended.
Statements including without limitation, words such as “expects,”
“anticipates,” “intends,” “plans,” “believes,” “seeks,”
“estimates,” or other similar phrases or variations of such words
or similar expressions indicating, present or future anticipated or
expected occurrences or outcomes are intended to identify such
forward-looking statements. Forward-looking statements are not
statements of historical fact and involve known and unknown risks,
uncertainties and other factors that may cause the Company’s actual
results, performance or achievements to be materially different
from the results, performance or achievements expressed or implied
by the forward-looking statements. Factors that may impact such
forward-looking statements include without limitation, the ability
of The Hackett Group to effectively market its digital
transformation, artificial intelligence, and other consulting
services, competition from other consulting and technology
companies that may have or develop in the future, similar
offerings, the commercial viability of The Hackett Group and its
services as well as other risk detailed in The Hackett Group’s
reports filed with the United States Securities and Exchange
Commission. The Hackett Group does not undertake any duty to update
this release or any forward-looking statements contained
herein.
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