Re Contract

RNS Number:7420M
Netcall PLC
7 November 2001

                                 NETCALL PLC

                         ("Netcall" or "the Company")

                            NEW QUEUEBUSTER ORDERS

Netcall sells products to call and contact centres. Its innovative flagship
product, QueueBusterTM, enables call centres to manage call queuing, reduce
costs and enhance customer service. Netcall today announces new QueueBusterTM
orders.

Netcall has received two new orders for QueueBusterTM systems from NPower
Yorkshire Limited ('Yorkshire') part of the Innogy Group and Dwr Cymru Welsh
Water ('Welsh Water'). The total order value of these orders, from blue chip
utility companies, is in excess of #220,000.

The contract with Yorkshire, part of the Innogy group, follows an extensive
technical and commercial trial of QueueBusterTM. The trial successfully proved
both the customer service and cost reduction benefits of QueueBusterTM in a
customer services and billing environment.

Welsh Water is implementing QueueBusterTM later this year, in its customer
services department, in Cardiff, which caters for the needs of 1.2 million
customers across Wales. Thames Water Services Ltd will be operating the system
on behalf of Welsh Water and Welsh Water's purchase follows the highly
successful sale of QueueBusterTM to Thames Water Utilities in June 2001.

David Rothschild, CEO, Netcall plc, said today:

"I am delighted at the sales momentum QueueBusterTM is building in the utility
sector. These new sales further demonstrate QueueBusterTM's commercial
effectiveness in sales, customer service and regulated environments."

Melanie Howard, co-founder, Future Foundation, said

"In a recent customer satisfaction survey conducted by the Future Foundation
amongst users of QueueBusterTM, the service achieved extremely high ratings
with improved overall perceptions of the companies offering the service. 97%
agreed that it would be good if more call centres offered the call back
option. It has all the signs of a successful new technology that delivers real
benefits to customers".

                                                               7 November 2001

Enquiries:
Netcall plc                  Tel:      01480 495 300
(www.netcall.com)
David Rothschild, CEO        E-mail: david.rothschild@netcall.com
Caroline Brown, CFO          E-mail: caroline.brown@netcall.com

College Hill                 Tel: 020 7457 2020
Nicola Weiner                E-mail: nicola.weiner@collegehill.com
Archie Berens                E-mail: archie.berens@collegehill.com

Notes to Editors:

Netcall sells products and services to call and contact centres and enables
businesses to use the telephone efficiently. Its innovative flagship product,
QueueBusterTM, enables call centres to manage call queuing. Call centres see
the benefits immediately in the form of reduced lost calls, reduced talk
times, reduced telephony costs and increased customer and employee
satisfaction ratings. The Company is focusing its resources on selling
existing products and services into the financial, utility and leisure
sectors.

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