Salesforce and NVIDIA Forge Strategic Collaboration to Advance AI Agent Innovation
2024年9月18日 - 5:30AM
ビジネスワイヤ(英語)
Companies will co-innovate to define the future
of enterprise software with Salesforce Agentforce and NVIDIA AI
Enterprise platform
Salesforce expects billions of its Agentforce
Agents to be deployed in the years to come, creating new customer
and employee experiences on the Salesforce Platform
Salesforce (NYSE: CRM) and NVIDIA today announced a strategic
collaboration to develop advanced AI capabilities for the
enterprise with autonomous agent and interactive avatar
experiences. The companies will work together to deliver optimized
predictive and generative AI workflows by bringing together the
NVIDIA AI platform, which includes accelerated computing and AI
software, with the Salesforce Platform and Agentforce. With this
collaboration, Agentforce agents will enable new insights and
improved productivity across the sales, service, marketing, and IT
teams that rely on the industry-leading Salesforce CRM as the one
place for all their customer data.
“Together with NVIDIA, we’re leading the third wave of the AI
revolution — moving beyond copilots to humans and intelligent
agents working seamlessly to drive customer success,” said Marc
Benioff, Chair and CEO, Salesforce. “This is what AI is meant to be
— powered by the Salesforce Platform and Agentforce, every
Trailblazer can harness AI to its fullest potential. By combining
NVIDIA’s AI platform with Agentforce, we’re supercharging AI
performance and creating dynamic digital avatars, delivering more
engaging, intelligent, and immersive customer experiences than ever
before.”
“In the future, every company, every job will be enhanced by a
wide range of AI agents – assistants that will transform how we
work,” said NVIDIA founder and CEO Jensen Huang. “NVIDIA and
Salesforce are bringing together our technologies to accelerate the
development of AI agents for companies to supercharge their
productivity.”
Enhanced platform collaboration to deliver AI agents
With Salesforce and NVIDIA, organizations will have access to
next-generation AI and data capabilities as part of the Salesforce
Platform and Agentforce, a groundbreaking set of tools to create
and customize agents that come with a collection of pre-built
agents. The new collaboration will provide Salesforce customers
with accelerated value from AI investments while differentiating
and maintaining a competitive edge. Using Salesforce’s AI-powered
predictive and generative technologies with NVIDIA NIM
microservices and NVIDIA NeMo for model customization, all as part
of the NVIDIA AI Enterprise platform, businesses are expected to
see advances in AI platform performance and model throughput to
improve productivity and effectiveness of interactions across
industries.
Use cases include:
- Crisis management: In the event of a product recall or
service outage, an agent would efficiently handle high volumes of
customer inquiries, offering timely and empathetic responses while
escalating critical issues to human agents.
- Real-time weather impact for travel and logistics: AI
agents could predict and adjust travel or shipping routes based on
live weather data, preventing delays and disruptions. They would
automatically update the CRM data to inform customers and
stakeholders, ensuring timely and accurate communication about any
expected changes or necessary adjustments to their travel plans or
delivery schedules. This proactive approach would enhance customer
satisfaction and operational efficiency.
- Real-time customer support resolution: AI agents could
instantly provide customers with solutions by pulling relevant CRM
information during live avatar chats. For example, if a customer
asked for help with an order issue, the agent avatar would access
real-time shipping data to resolve the query.
In addition to advanced AI capabilities, the collaboration will
enhance AI capabilities by accelerating processing in Salesforce
Data Cloud, which unifies and harmonizes structured and
unstructured customer data in real time. Data Cloud provides a
“Zero Copy” capability, enabling Salesforce customers to quickly
and easily connect to their enterprise data, which is then
retrievable by Agentforce to analyze and act on. NVIDIA’s
full-stack accelerated computing platform will optimize compute
resources, leading to quicker insights and improved performance
across the AI platforms.
The collaboration between Salesforce and NVIDIA marks a pivotal
advancement in technology, equipping businesses with the tools to
harness data with unprecedented speed and efficiency.
Transforming customer and employee interactions with
AI-powered avatars
Salesforce and NVIDIA are also coming together to collaborate on
the future of AI agent avatars with NVIDIA ACE, a collection of
digital human technologies and NIM microservices, and Agentforce.
These AI-powered avatars will deliver more engaging, human-like
experiences when customers or employees interact with Agentforce
agents by using multi-modal AI models for speech recognition,
text-to-speech conversion, and contextual visual responses. In
addition, companies can expect to have access to these advanced
digital human capabilities from NVIDIA in out-of-the-box Agentforce
agent experiences and NVIDIA NIM Agent Blueprints to help customers
build and deploy agents quickly and intuitively. AI-powered avatars
could be valuable in cases like:
- Real-time sales coaching feedback: An AI agent analyzes
the conversation and suggests in-the-moment ways to improve
engagement, such as product recommendations, correcting potential
misstatements, or highlighting key talking points with feedback.
The feedback is delivered by a sales agent avatar to demonstrate a
better or alternative approach.
- Live event management: AI avatar kiosks manage real-time
ticketing, seating, and customer preferences during events,
offering instant adjustments to maximize attendance and
experience.
- Employee training assistance: On-demand, personalized
training avatar assistants for employees would ensure employees
receive relevant lessons and coaching in real time during
on-the-job training.
Learn more and join us at Dreamforce with NVIDIA:
- Join us at Dreamforce with an exclusive Fireside chat between
Jensen Huang & Marc Benioff or listen in on Salesforce+
- Learn more about Agentforce
- Read the Agentforce Press Release
About Salesforce
Salesforce helps organizations of any size reimagine their
business for the world of AI. With Agentforce, Salesforce's trusted
platform, organizations can bring humans together with agents to
drive customer success—powered by AI, data, and action. Visit
www.salesforce.com for more information.
Any unreleased services or features referenced here are not
currently available and may not be delivered on time or at all.
Customers should make their purchase decisions based upon features
that are currently available.
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version on businesswire.com: https://www.businesswire.com/news/home/20240917057818/en/
Media Lucie Vietti-Curtis pr@salesforce.com
Salesforce (NYSE:CRM)
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