Service providers help companies assemble
unique combinations of public and private clouds and colocation
resources, ISG Provider Lens™ report says
Enterprises in Asia Pacific are turning to hybrid cloud and data
center services to meet specialized business, legal, cultural and
IT requirements, according to a new research report published today
by Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm.
The 2024 ISG Provider Lens™ Private/Hybrid Cloud — Data Center
Solutions report for Asia Pacific, which covers Australia, New
Zealand, Southeast Asia and India, finds that various combinations
of public, private and on-premises data centers are ideal for most
companies in the region.
“There is no one right or wrong approach to data center
resources,” said Michael Gale, partner and regional leader, ISG
Asia Pacific. “The best strategy is the one that is most effective
for each organization.”
Cloud and data center choices in the region are largely shaped
by factors such as cost, security, data privacy and
interoperability requirements, the report says. Access to computing
power for generative AI (GenAI) has become another key
consideration. Conditions unique to certain parts of Asia Pacific
influence companies’ decisions, especially because costs, network
capacity and access to experienced labor vary widely across the
region. In some cases, complex geopolitical issues affect which
networks enterprises can use and where their data can be
stored.
Companies struggling to manage IT budgets and resources are
turning to managed services providers for help in migrating
applications to the right IT architectures, ISG says. These must
meet requirements for server downtime, data loss and other factors.
Increasingly, enterprises want to automate operations through AI
and ML technologies to boost efficiency and cut costs.
Demand is also growing in Asia Pacific for managed hosting
services to remove the burdens of operating private data centers,
the report says. In addition to secure storage, reliability and
fast connectivity, companies want these services to include
advanced security measures and automated backup and recovery based
on AI.
Companies in the region that need scalable computing and
economies of scale are engaging with colocation providers in
growing numbers, ISG says. To comply with local regulations on
cloud sovereignty and other considerations, large multinational
enterprises are working with providers that have facilities across
Asia Pacific rather than only in top data center locations such as
Singapore or Melbourne. Companies focused on one market are
considering more localized providers.
“Location is critical in Asia Pacific,” said Jan Erik Aase,
partner and global leader, ISG Provider Lens Research. “Providers’
new data center investments in growth markets are good news for
enterprises.”
The report also examines other cloud and data center trends in
Asia Pacific, including the expansion of some managed hosting
services to new countries and the rising interest in modular data
centers for remote sites.
For more insights into private/hybrid cloud and data center
challenges in Asia Pacific, including widespread skills shortages
and evolving sustainability requirements, plus ISG’s advice for
addressing these issues, see the ISG Provider Lens™ Focal Points
briefing here.
The 2024 ISG Provider Lens™ Private/Hybrid Cloud — Data Center
Solutions report for Asia Pacific evaluates the capabilities of 40
providers across three quadrants: Managed Services, Managed Hosting
and Colocation Services.
The report names Fujitsu and Telstra as Leaders in all three
quadrants. It names Kyndryl and NTT DATA as Leaders in two
quadrants each. Accenture, Capgemini, Digital Realty, Equinix,
Global Switch, HCLTech, Infosys, NEXTDC, NTT GDC, Rackspace
Technology, Singtel, Tata Communications, TCS and Wipro are named
as Leaders in one quadrant each.
In addition, Rackspace Technology is named as a Rising Star — a
company with a “promising portfolio” and “high future potential” by
ISG’s definition — in one quadrant.
A customized version of the report is available from Tata
Communications.
In the area of customer experience, Green is named the global
ISG CX Star Performer for 2024 among private/hybrid cloud service
providers. Green earned the highest customer satisfaction scores in
ISG's Voice of the Customer survey, part of the ISG Star of
Excellence™ program, the premier quality recognition for the
technology and business services industry.
The 2024 ISG Provider Lens™ Private/Hybrid Cloud — Data Center
Solutions report for Asia Pacific is available to subscribers or
for one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240718350199/en/
Press:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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