ibex Wins 2024 Artificial Intelligence Excellence Award
2024年3月20日 - 11:00PM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced that it was named a winner of the Artificial
Intelligence Excellence Award by the Business Intelligence Group.
The Artificial Intelligence Excellence Awards recognize those
organizations, products and people who bring Artificial
Intelligence (AI) to life and apply it to solve real
problems.
“We are extremely proud to receive the 2024 Artificial
Intelligence Excellence Award for our Wave iX platform, which
empowers our agents to deliver the best customer experience for top
brands around the world,” said ibex CEO Bob Dechant. “Generative AI
is changing the CX landscape, and ibex is leading the way with
innovative AI-powered solutions that optimize digital-first CX and
Employee Experience (EX). Leveraging our new AI-powered Wave iX
solution suite, our agents are able to respond to customer needs in
real-time and provide more personalized customer service, which
increases customer satisfaction and profitability while reducing
the overall cost to serve for our clients. The best EX equals the
best CX.”
Wave iX is an AI-driven digital-first CX and EX solution suite
that seamlessly integrates with ibex’s cutting-edge CX platform. It
facilitates advanced, hyper-personalized, and intelligent customer
and brand interactions, cultivating stronger, more profitable
customer relationships. Wave iX spans design, execution, and
business insights to provide authentic digital transformation and
advanced customer-facing self-service options to businesses of all
sizes at every stage of their digital journey. Explore ibex’s
revolutionary AI-powered Wave iX suite of solutions here.
“We are truly honored to recognize ibex with this prestigious
award,” stated Maria Jimenez, Chief Nominations Officer for the
Business Intelligence Group. “The unwavering commitment of their
team to excellence and their innovative AI applications have
catapulted them to this remarkable achievement. Congratulations to
the entire organization!”
About Business Intelligence Group
www.bintelligence.comThe Business Intelligence Group was founded
with the mission of recognizing true talent and superior
performance in the business world. Unlike other industry award
programs, these programs are judged by business executives having
experience and knowledge. The organization’s proprietary and unique
scoring system selectively measures performance across multiple
business domains and then rewards those companies whose
achievements stand above those of their peers.
About ibex ibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 31 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its AI-powered
Wave iX solutions suite, to manage nearly 200 million critical
customer interactions, adding over $2.2B in lifetime customer
revenue each year and driving a truly differentiated customer
experience. To learn more, visit our website at ibex.co and connect
with us on LinkedIn.
Contacts:Dan BurrisDaniel.Burris@ibex.co
Maria Jimenez+1 909-529-2737jmaria@bintelligence.com
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/4b4f880b-6963-4aa0-b7f5-cb8678a50c5a
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