TIDMPBEE

RNS Number : 5773G

PensionBee Group plc

20 July 2023

 
 PensionBee Group plc 
 Incorporated in England and Wales 
 Registration Number: 13172844 
 LEI: 2138008663P5FHPGZV74 
 ISIN: GB00BNDRLN84 
 
 
 20 July 2023 
 
 
                                      PensionBee Group plc 
 
                      Trading Update for the six months ended 30 June 2023 
 
                         Continued strong growth across all key metrics 
            On track to achieve ongoing Adjusted EBITDA profitability by end of 2023 
 
 
 PensionBee Group plc ('PensionBee' or the 'Company'), a leading online pension provider, today 
  announces a trading update for the six months ended 30 June 2023. 
 
 Highlights 
 
 
      --   Strong continued customer growth, with Invested Customers having increased by 33% year on 
            year to 211,000 (June 2022: 159,000). 
      --   Assets under Administration increased by 38% year on year to GBP3,704m (June 2022: GBP2,676m), 
            underpinned by strong Net Inflows from new and existing customers. 
      --   Successful launch of LifeSearch partnership with initial positive customer demand. 
      --   Commitment to continuous product innovation and outstanding customer service contributed to 
            a sustained high Customer Retention Rate of c.97%. 
      --   LTM Revenue increased by 30% to GBP20m (June 2022: GBP16m) and first half Revenue increased 
            by 32% to GBP11m (June 2022: GBP8m). 
      --   Adjusted EBITDA of GBP(8)m (June 2022: GBP(15)m), reflecting continued progress towards profitability. 
      --   On track to achieve ongoing Adjusted EBITDA profitability by the end of 2023 and profitability 
            for the full year 2024. 
 
 
 PensionBee delivered strong growth across all of its key performance indicators in the first 
  half of the year, with Assets under Administration ('AUA') increasing by 38% to GBP3,704m. 
 
 The Company has seen excellent momentum in the growth of the customer base, adding approximately 
  30,000 new Invested Customers in the first half of the year, taking the overall Invested Customer 
  base to 211,000. This demonstrates the continued success of its data-led, multi-channel customer 
  acquisition approach and highlights the clear demand for its customer-focused proposition. 
 
 Revenue for the first half of the year grew by 32% year on year to GBP11m as a result of strong 
  Net Inflows from new and existing customers, with LTM Revenue increasing by 30% to GBP20m. 
  The Company's sustained high Customer Retention Rate and AUA Retention Rate, both c.97%, have 
  continued to drive recurring revenue. 
 
 Continued Advancement of Strategic Goals 
 
 Sustained marketing investment of GBP7m across the last two quarters has supported brand building 
  and customer acquisition. PensionBee expects to continue investing in its brand awareness 
  through the renewal of its partnership with Brentford FC, becoming the left sleeve sponsor 
  of the Men's first team and the 'front of shirt' sponsor for the B team, Academy and Women's 
  team. The Company has continued to apply its data-driven, multi-channel approach to successfully 
  reach new customers, bringing educational initiatives to customers through roadshows, podcasts 
  and new channels such as TikTok. The Cost per Invested Customer has continued to demonstrate 
  a downward trajectory, in line with expectations, given the depth of the Company's marketing 
  capability in efficient customer acquisition. 
 
 PensionBee has continued to innovate and adapt its products to suit the evolving needs of 
  its customers and to support customer engagement. It has added free informative content and 
  helpful tools, including a state pension age calculator. The in-app offering has been enhanced 
  via the launch of in-app content delivering helpful insights to mobile app users to increase 
  their transfer and saving rates. The Company has also launched a successful partnership with 
  LifeSearch, helping customers to obtain a range of insurance products and critical illness 
  cover which enable them to continue to save for a happy retirement even in the event of unforeseen 
  circumstances, with initial positive customer demand. The Company's focus on delivering outstanding 
  customer service has been evidenced through the maintenance of its Excellent Trustpilot rating 
  and rapid response times on the phone and live chat. 
 
 The Company has continued to invest in the scalability of its technology platform through 
  a focus on internal automation, efficiency, security and pension transfer improvements to 
  support productivity, as demonstrated by a 12% improvement in productivity(1) over the first 
  half of the year. The Company will continue to explore and adopt artificial intelligence tooling 
  within its departments, using it for initial content generation, project research and coding 
  problem resolution. It is increasingly integrating its data platform within daily product 
  management operations to ensure its multidisciplinary development teams remain productive 
  and impactful. 
 
 Outlook 
 
 The Board remains confident in PensionBee's potential for continued growth and profitability, 
  due to its ability to attract new customers that generate growth in recurring revenue through 
  its scalable technology platform. 
 
 The Company is pleased to reiterate the guidance previously provided at the time of the 2022 
  full year results. Its strong cash balance of GBP14m leaves it well-placed to pursue a c.2% 
  market share target of the substantial GBP700bn UK transferable pensions market over the next 
  5-10 years, resulting in a long-term potential revenue opportunity of approximately GBP150m. 
 
 The Company remains on track to further reduce Cost per Invested Customer, expecting to achieve 
  ongoing Adjusted EBITDA profitability by the end of 2023 and profitability for the full year 
  2024. PensionBee expects to achieve long-term EBITDA margins in excess of 50%, driven by the 
  scalability of its technology platform. This is supported by the Company's continued positive 
  momentum in its trading performance and growth in key metrics such as customer growth and 
  AUA. 
 
 Analyst and Investor Presentation 
 
 There will be a presentation for analysts and investors this morning at 8:30am via webcast. 
  Please contact press@pensionbee.com if you would like to attend. 
 
 Romi Savova, CEO of PensionBee, commented: 
 
 "We are delighted to report a successful first half of 2023 as we pursue our mission to make 
  pensions simple so that everyone can look forward to a happy retirement. We have continued 
  growing our Assets Under Administration and Revenue by acquiring new customers and helping 
  our existing customers to save more in their pensions. 
 
 We are preparing the Company for the achievement of ongoing Adjusted EBITDA profitability 
  in the second half of the year by consistently focusing on our productivity and harnessing 
  the scalability of our technology platform. We have continued to invest effectively in our 
  marketing initiatives, maintaining our household brand name status. We are proud to have launched 
  additional helpful features, such as in-app content and life insurance, to help our customers 
  navigate a testing economic environment. The market opportunity for PensionBee is vast and 
  our strong cash balance leaves us well-positioned to continue capturing market share." 
 
 
 
 Financial Summary 
 
 
                                                  As at Period End 
                                          Jun-2022   Jun-2023   YoY change 
                                         ---------  ---------  ----------- 
 AUA (GBPm)(2)                               2,676      3,704          38% 
                                                    ---------  ----------- 
 AUA Retention Rate (% of AUA)(3)             >95%       >95%       Stable 
                                                    ---------  ----------- 
 Invested Customers (thousands)(4)             159        211          33% 
                                                    ---------  ----------- 
 Customer Retention Rate (% of IC)(5)         >95%       >95%       Stable 
                                                    ---------  ----------- 
 Cost per Invested Customer (GBP)(6)           260        247         (5)% 
                                         ---------  ---------  ----------- 
 Realised Revenue Margin (% of AUA)(7)       0.63%      0.65%       +1 bps 
                                         ---------  ---------  ----------- 
 
 
                                 For the Trailing 12-month Period Ending 
                                   Jun-2022      Jun-2023       YoY change 
                              -------------  ------------  --------------- 
 LTM Revenue                             16            20              30% 
                              -------------  ------------  --------------- 
 LTM Adjusted EBITDA                   (24)          (13)            (47)% 
                                             ------------  --------------- 
 LTM Adjusted EBITDA Margin          (152)%         (62)%           90ppt* 
                                             ------------  --------------- 
 
 
                                                For the 6 month Period Ending 
                                               Jun-2022   Jun-2023   YoY change 
                                             ----------  ---------  ----------- 
 Revenue (GBPm)(8)                                    8         11          32% 
                                             ----------  ---------  ----------- 
 Adjusted EBITDA (GBPm)(9)                         (15)        (8)        (47)% 
                                                         ---------  ----------- 
 Adjusted EBITDA Margin (% of Revenue)(10)       (181)%      (73)%      108ppt* 
                                                         ---------  ----------- 
 
 
                                       For the 6 month Period Ending 
                                      Jun-2022   Jun-2023   YoY change 
                                    ----------  ---------  ----------- 
 Opening AUA (GBPm)(2)                   2,587      3,025          17% 
                                                ---------  ----------- 
   Gross Inflows (GBPm)                    579        612           6% 
                                                ---------  ----------- 
   Gross Outflows (GBPm)                  (98)      (143)          47% 
                                                ---------  ----------- 
 Net Inflows (GBPm)                        481        469         (3)% 
                                                ---------  ----------- 
   Market Growth and Other (GBPm)        (392)        210          n/a 
                                                ---------  ----------- 
 Closing AUA (GBPm)(2)                   2,676      3,704          38% 
                                                ---------  ----------- 
 

Notes

 
 *    ppt is the absolute change in percentage. 
 1    Invested Customers per Staff Member calculated using LTM average for total workforce. Management 
       information as at 30 June 2023. 
     ---------------------------------------------------------------------------------------------------- 
 2    Assets under Administration ('AUA') is the total invested value of pension assets within PensionBee 
       Invested Customers' pensions. It measures the new inflows less the outflows and records a 
       change in the market value of the assets. AUA is a measurement of the growth of the business 
       and is the primary driver of Revenue. 
     ---------------------------------------------------------------------------------------------------- 
 3    AUA Retention measures the percentage of retained PensionBee AUA from Transfer Outs over the 
       average of the trailing twelve months. High AUA retention provides more certainty of future 
       Revenue. This measure can also be used to monitor customer satisfaction. 
     ---------------------------------------------------------------------------------------------------- 
 4    Invested Customers ('IC') means those customers who have transferred pension assets or made 
       contributions into one of PensionBee's investment plans. 
     ---------------------------------------------------------------------------------------------------- 
 5    Customer Retention Rate measures the percentage of retained PensionBee Invested Customers 
       over the average of the trailing twelve months. High customer retention provides more certainty 
       of future Revenue. This measure can also be used to monitor customer satisfaction. 
     ---------------------------------------------------------------------------------------------------- 
 6    Cost per Invested Customer ('CPIC') means the cumulative advertising and marketing costs incurred 
       since PensionBee commenced trading up until the relevant point in time divided by the cumulative 
       number of Invested Customers at that point in time. This measure monitors cost discipline 
       of customer acquisition. PensionBee's desired CPIC threshold is GBP200-GBP250. 
     ---------------------------------------------------------------------------------------------------- 
 7    Realised Revenue Margin is calculated by using the last twelve months of Recurring Revenue 
       over the average quarterly AUA held in PensionBee's investment plans over the period. 
     ---------------------------------------------------------------------------------------------------- 
 8    Revenue means the income generated from the asset base of PensionBee's customers, essentially 
       annual management fees charged on the AUA, together with a minor revenue contribution from 
       other services. 
     ---------------------------------------------------------------------------------------------------- 
 9    Adjusted EBITDA is the profit or loss for the period before taxation, finance costs, depreciation, 
       share based compensation and transaction costs. 
     ---------------------------------------------------------------------------------------------------- 
 10   Adjusted EBITDA Margin means Adjusted EBITDA as a percentage of Revenue for the relevant period. 
     ---------------------------------------------------------------------------------------------------- 
 
 
  Contacts 
   PensionBee         press@pensionbee.com 
    Rachael Oku 
    Laura Dunn-Sims 
 
  About PensionBee 
 
 PensionBee is a leading online pension provider, making pension management easy for its customers 
  while they save for a happy retirement. 
 
 PensionBee helps its customers combine their old pension pots, make flexible contributions, 
  invest in line with their goals and values and make withdrawals from the age of 55 (increasing 
  to 57 in 2028). PensionBee offers a range of investment plans, including fossil fuel free 
  options, from some of the world's largest asset managers. 
 
 Operating in the GBP1 trillion market of Defined Contribution pension assets, PensionBee has 
  grown rapidly through its direct-to-consumer marketing activities, creating a household brand 
  name for the mass market. 
 
 The Company has GBP3.7 billion in Assets Under Administration and 211,000 Invested Customers 
  as at 30 June 2023. PensionBee has consistently maintained a Customer Retention Rate in excess 
  of 95% and an Excellent Trustpilot rating, reflecting its commitment to outstanding customer 
  service. 
 

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July 20, 2023 02:00 ET (06:00 GMT)

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