Samsung Galaxy customers at Samsung Experience Stores and many
iQmetrix-client stores can now be offered Samsung Care+ device
protection for their new devices, under a new partnership between
Samsung Electronics America and iQmetrix.
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Samsung Galaxy customers at Samsung
Experience Stores and many iQmetrix-client stores can now be
offered Samsung Care+ device protection for their new devices,
under a new partnership between Samsung Electronics America and
iQmetrix. Image: iQmetrix
Samsung has partnered with iQmetrix for integrations into its RQ
point-of-sale (POS) system in the US to offer Samsung Care+ device
protection plans to Galaxy device customers at Samsung Experience
Stores, as well as on Galaxy Phones at many US-based wireless
stores operating iQmetrix’s RQ software.
Samsung Care+ provides the most comprehensive device protection
in the Galaxy for Phones, Tablets, Watches, PCs, and Buds covering
Unlimited Drops, Spills and Mechanical Breakdowns, giving customers
confidence to use and enjoy their new devices to the fullest
without worrying about paying costly repair bills for accidental
damage.
Samsung Care+ includes the following features:
Samsung Care+
Powerful Protection for your Galaxy life covers Unlimited Drops,
Spills, and Mechanical Breakdowns for Galaxy Phones:
- Unlimited Repairs: Breathe easy
with unlimited repairs including batteries and same day $29 cracked
screen repairs at 700+ Samsung authorized locations nationwide.
1,2
- Next Business Day Replacements:
Don’t worry. We’ll replace your device as soon as the next business
day and help set it up.3
- 24/7 Expert Support: Get immediate
answers from a Samsung Care+ Expert 24/7 via phone or online for
device setup, content transfers, and connecting with other
devices.
- Samsung Genuine Parts and Certified
Technicians: Rest assured your device will be repaired by a
Samsung Certified Technician using Samsung Genuine Parts.
Samsung Experience Stores (SES) will offer the full suite of
Samsung Care+ Device Protection products for Phones, Tablets,
Watches, PCs, Buds, and Rings, which includes Samsung Care+ with
Theft and Loss, Samsung Care+, Samsung Care+ Essentials, and Theft
and Loss Insurance (only available in NY) while iQmetrix
client-retailers will offer Samsung Care+ on Galaxy phones only.
This creates a simpler, more streamlined experience for store
associates and customers in SES locations, and gives iQmetrix
authorized retailers the opportunity to sell Samsung Care+ to their
Galaxy smartphone customers while generating incremental
revenue.
This innovative integration allows consumers to protect their
Galaxy life with Samsung Care+ through a monthly recurring fee or
pay up-front option.
Barbara Benjamin, Director MX Paid Services at Samsung
Electronics America, stated, “We’re thrilled to be partnering with
iQmetrix to bring POS solutions for our SES and iQmetrix
client/retailer store associates nationwide. More customers than
ever before will now have access to Samsung Care+, the leading
device protection offering for Samsung Galaxy devices. We look
forward to helping customers extend their premium experience for
years to come and giving them the confidence to use and enjoy their
new devices to the fullest without worrying about paying high
repair bills for accidental damage.”
Jason Raymer, Senior Vice President of Revenue at iQmetrix,
commented, “Our new integration with Samsung Care+ in the US is a
great advancement for Samsung Experience Stores and US wireless
retailers wanting to offer Galaxy device customers a full suite of
protection, while boosting revenue potential. At iQmetrix, we’re
extremely happy to be offering this integration, and expanding the
scope of our valued partnership with Samsung.”
To find out more, go to the Samsung Care+ US
partner page.
About Samsung Galaxy / Samsung Electronics America, Inc.
With its US Mobile headquarters in Plano, TX, Samsung Electronics
America, Inc. (SEA) is a leader in mobile technologies, consumer
electronics, home appliances and enterprise solutions. The company
pushes beyond the limits of today’s technology to provide
groundbreaking connected experiences across its large portfolio of
products and services, including 5G networks, and digital
displays.
To learn more, visit Samsung.com, a Samsung Experience
Store, or
www.samsung.com/us/support/samsung-care-plus.
About iQmetrix iQmetrix is the only provider of
Interconnected Commerce software solutions for telecom retail.
Interconnected Commerce is a complete set of software and
technologies that are modular, flexible, and have telecom-specific
capabilities, enabling telecom retailers to provide an uplifting
experience for their customers. We empower telecom retailers to
transact, activate, and fulfill products, as well as operate their
business, and unify the online and in-store experiences. We
interconnect the entire industry, bridging carriers, retailers,
manufacturers, and a huge ecosystem of vendors and external system
integrations.
For 25 years, we’ve been passionate about helping the leading
brands in telecom to grow by providing best-in-class software,
services, and expertise that enables them to adapt and thrive. Our
solutions powered $17BN in sales last year, handling nearly 60
million invoices and more than 28 million activations, and are used
by more than 370,000 telecom retail professionals across almost
1,000 clients. iQmetrix is a privately held software-as-a-service
(SaaS) company with employees in Canada, the U.S., India, and
Europe. For more information, please visit
www.iqmetrix.com.
Payment options include either 1) monthly payments with
continued coverage or 2) a one-time payment with coverage for 2
years with exception of NY. You agree to all the provisions of this
Plan when you order and/or pay for it. By providing your electronic
address to us or Samsung, you are authorizing us to communicate
with you electronically.
1 Unlimited Accidental Damage from Handling. Additional
restrictions may apply. For approved claims, a repair or
replacement device will be provided at our discretion. Repair
eligibility is subject to change. Service fees may apply. Unlimited
claims for mechanical failure. Please see plan terms and conditions
for full coverage details.
2 Same-day screen repair may be available for eligible devices
in select areas. Same-day repair option depends on claim approval
time, parts availability, and technician availability. Cracked
screen repairs are $29 per claim. Limitations and exclusions apply.
Please see terms and conditions for full coverage details.
3 Applicable service fees apply. Claims may be fulfilled with
new or refurbished products. If the same model is unavailable, a
comparable model will be substituted. Limitations and exclusions
apply. Please see terms and conditions for full coverage
details.
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