Global customer experience technology provider
secured the #16 position on the 2024 list, recognized for
leadership and generative artificial intelligence innovation
- Generative artificial intelligence (GenAI) innovations made to
the Talkdesk CX Cloud™ contact center platform and Talkdesk
Industry Experience Clouds™ over the past twelve months contributed
to Talkdesk retaining a strong Forbes Cloud 100 position.
- Purpose-built customer experience (CX) solutions for the
banking, insurance, healthcare, and retail industries, featuring
pre-trained AI models, specialized workflows, and integrations out
of the box, allow Talkdesk customers to accelerate value quickly
and simply.
- Recent GenAI innovations include solutions to support
industry-specific customer self-service, seamless orchestration of
call routing, and the surfacing of customer insights within contact
center data to improve customer engagement.
Talkdesk®, Inc., a global provider of artificial
intelligence (AI)-powered customer experience (CX) technology that
serves enterprises of all sizes, has been named to the Forbes Cloud
100 for the sixth consecutive year. Talkdesk secured the #16
position on the 2024 list among a strong roster of AI challengers
and standouts in fintech, security, and vertical software.
Generative AI (GenAI) innovations added to Talkdesk CX Cloud
contact center platform and Talkdesk Industry Experience Clouds,
which enable enterprises worldwide to modernize their CX,
contributed to Talkdesk retaining a prominent position again this
year.
The Cloud 100 is the definitive ranking of the top 100 private
cloud companies in the world, published by Forbes in partnership
with Bessemer Venture Partners and Salesforce Ventures.
For the ninth consecutive year, the Cloud 100 reviewed
submissions from hundreds of cloud startups and private companies.
The Cloud 100 evaluation process involved ranking companies across
four factors: market leadership (35%), estimated valuation (30%),
operating metrics (20%), and people & culture (15%). For market
leadership, the Cloud 100 enlists the help of a judging panel of
public cloud company chief executive officers (CEOs) who assist in
evaluating and ranking their private company peers.
Founded in 2011, Talkdesk has an impressive history of
introducing new technology innovation each year to the Talkdesk CX
Cloud contact center platform, with applications for customer
self-service, omnichannel engagement, routing and orchestration,
workforce engagement, employee collaboration, and customer
experience analytics. Major innovations have included the Talkdesk
Industry Experience Clouds, the industry’s only purpose-built,
out-of-the-box solutions to meet the specific customer experience
needs of healthcare providers, banks, insurance companies, and
retailers.
Over the past year, new GenAI-powered applications have been
added to support industry-specific customer self-service (Talkdesk
Autopilot solutions for banking, retail, and healthcare), seamless
voice and digital routing (Talkdesk Navigator), and the surfacing
of customer insights within contact center data (Talkdesk
Interaction Analytics™ and Talkdesk mood insights). With these
innovations, businesses can use AI to achieve more autonomous,
hyper-personalized, and proactive CX that ultimately increases
loyalty and revenue opportunities.
The Forbes 2024 Cloud 100 and 20 Rising Stars lists are
published online at www.forbes.com/cloud100. Highlights of the list
appear in the August/September 2024 issue of Forbes magazine.
This year, the CEOs of The Cloud 100 and the 20 Rising Stars
companies will be honored with a digital content launch, as well as
at the exclusive Cloud 100 Celebration hosted by Bessemer Venture
Partners, Salesforce Ventures, and Forbes. A special thank you to
the event sponsors, including Amazon Web Services (AWS), Bank of
America, Cooley, Deloitte, Goldman Sachs, HSBC, J.P. Morgan, Morgan
Stanley, and Nasdaq.
Supporting Quotes
Tiago Paiva, chief executive officer and founder of Talkdesk,
said: “Talkdesk has helped thousands of enterprises transform
customer experience and reap the benefits. What sets us apart is a
combination of our Talkdesk Industry Experience Clouds, which
accelerate ROI faster than legacy or one-size-fits-all solutions
for multiple vertical industries, and our rapid pace of continuous
innovation. We are grateful to be recognized again as a Cloud 100
company by Forbes, Bessemer Venture Partners, and Salesforce
Ventures.”
Alex Konrad, Forbes editor of the Cloud 100, said: “For nine
years, the Forbes Cloud 100 list has recognized the leading private
cloud companies in the world, from AI to work software,
infrastructure to security. This year’s list is the strongest group
of standouts yet, with revenue, valuations, and growth that will
eventually make for historic IPOs.”
Mary D’Onofrio, partner at Bessemer Venture Partners, said:
“Across nine years of data, we have yet to see as competitive of a
cohort as the 2024 Cloud 100. The list value reached $820 billion
this year, the highest list value in Cloud 100 history.
Unsurprisingly, AI is now the highest valued category. We continue
to be excited by how AI companies are scaling rapidly, transforming
the cloud, and propelling the next wave of growth, driving a
massive year-over-year jump in market cap of the list of over $150
billion.”
Paul Drews, managing partner at Salesforce Ventures, said: “The
past year, our industry has seen a generational step forward in
innovation, and with AI leading the charge, we are witnessing one
of the most important platform shifts in decades. The Cloud 100
list represents the best of the best, and we've never been more
excited about what the future holds, not only for the cloud but for
the entire technology industry. We are proud of what these founders
and their communities have already accomplished, and look forward
to seeing how they continue to transform the industry in the
future."
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer
experience. With our cloud-native, generative AI-powered CX
platform, purpose-built industry solutions, and extensible AI
offerings, we empower enterprises in the cloud and on-premises to
deliver exceptional customer experiences that make them more
competitive, grow revenue, reduce costs, and provide operational
efficiencies. With specialized workflows and integrations delivered
out of the box for our Industry Experience Clouds, Talkdesk
accelerates value for our customers faster and more simply than
legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous
innovation and breakthrough results. Our commitment to reliability
and security, paired with our track record of delivering on
promises, sets us apart in the industry. Elevate customer
experiences, streamline operations, and increase revenue with
Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product
and company names are trademarks™ or registered® trademarks of
their respective holders. Use of them does not imply any
affiliation with or endorsement by them.
About Bessemer Venture Partners
Bessemer Venture Partners helps entrepreneurs lay strong
foundations to build and forge long-standing companies. With more
than 145 IPOs and 300 portfolio companies in the enterprise,
consumer and healthcare spaces, Bessemer supports founders and CEOs
from their early days through every stage of growth. Bessemer’s
global portfolio has included Pinterest, Shopify, Twilio, Yelp,
LinkedIn, PagerDuty, DocuSign, Wix, Fiverr, and Toast and has more
than $18 billion of assets under management. Bessemer has teams of
investors and partners located in Tel Aviv, Silicon Valley, San
Francisco, New York, London, Hong Kong, Boston, and Bangalore. Born
from innovations in steel more than a century ago, Bessemer’s
storied history has afforded its partners the opportunity to
celebrate and scrutinize its best investment decisions (see Memos)
and also learn from its mistakes (see Anti-Portfolio).
About Forbes
Forbes champions success by celebrating those who have made it,
and those who aspire to make it. Forbes convenes and curates the
most influential leaders and entrepreneurs who are driving change,
transforming business and making a significant impact on the world.
The Forbes brand today reaches more than 140 million people
worldwide through its trusted journalism, signature LIVE and Forbes
Virtual events, custom marketing programs and 43 licensed local
editions in 69 countries. Forbes Media’s brand extensions include
real estate, education and financial services license
agreements.
About Salesforce Ventures
Salesforce Ventures helps enterprising founders build companies
that reinvent the way the world works. For over 15 years, we’ve
invested in and partnered with more than 400 of the world’s most
tenacious enterprise software companies from seed to IPO, including
Airtable, Databricks, DocuSign, Guild Education, Hopin, monday.com,
nCino, Snowflake, Snyk, Stripe, Tanium, and Zoom. We leverage our
decades of expertise in the cloud and our long-term relationships
with key decision-makers at thousands of businesses around the
world to give our portfolio companies an unfair advantage, help
them build credibility, and accelerate growth. Salesforce Ventures
has a $5BN portfolio of 300+ companies in more than 25 countries,
and has offices worldwide, including in San Francisco, Irvine, New
York, London, Tokyo, and Sydney. Follow @SalesforceVC and learn
more at http://www.salesforceventures.com.
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Media Contacts:
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press@bvp.com