On October 28, 2021, the Company issued 486,000 restricted shares of the Company’s common stock for cash proceeds of $1,458 pursuant to the exercise of common stock purchase options by an employee and a former employee of the Company.
Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations
The following discussion is qualified in its entirety by the more detailed information in our 2020 Annual Report on Form 10-K and the financial statements contained therein, including the notes thereto, and our other periodic reports filed with the Securities and Exchange Commission since December 31, 2020 (collectively referred to as the “Disclosure Documents”). Certain forward-looking statements contained in this Report and in the Disclosure Documents regarding our business and prospects are based upon numerous assumptions about future conditions which may ultimately prove to be inaccurate and actual events and results may materially differ from anticipated results described in such statements. Our ability to achieve these results is subject to certain risks and uncertainties, including those inherent risks and uncertainties generally in the Internet service provider and group message delivery industries, the impact of competition and pricing, changing market conditions, and other risks. Any forward-looking statements contained in this Report represent our judgment as of the date of this Report. We disclaim, however, any intent or obligation to update these forward-looking statements. As a result, the reader is cautioned not to place undue reliance on these forward-looking statements.
Overview
We are an integrated communications provider. Through our subsidiaries, we have historically provided high quality, reliable and scalable Internet access, web hosting, local telephone service, equipment colocation, customized live help desk outsourcing services, mass notification services using text messages and automated telephone calls, as well as advanced voice and data solutions. As explained below, the majority of our focus going forward is on our revenue and customers coming from three primary types of service: 1) Mass notification services using text messages and automated telephone calls, 2) Equipment colocation and related services, and 3) Customized live help desk outsourcing service.
References to us in this Report include our subsidiaries: FullNet, Inc. (“FullNet”), FullTel, Inc. (“FullTel”), FullWeb, Inc. (“FullWeb”), and CallMultiplier, Inc. (“CallMultiplier”). Our principal executive offices are located at 201 Robert S. Kerr Avenue, Suite 210, Oklahoma City, Oklahoma 73102, and our telephone number is (405) 236-8200. We also maintain Internet sites on the World Wide Web (“WWW”) at www.fullnet.net, www.fulltel.com and www.callmultiplier.com. Information contained on our Web sites is not, and should not be deemed to be, a part of this Report.
COVID-19 Pandemic
The global outbreak of the coronavirus disease (COVID-19), which the World Health Organization has characterized as a “pandemic”, has resulted in a crisis affecting economies and financial markets worldwide. The pandemic, and its attendant economic damage, has impacted market segments in different ways, with industries experiencing significant losses while others actually gained. We believe that the COVID-19 pandemic, with its shifts in human interactions and communications, resulted for us in a net addition of new customers and the sale of additional services to existing customers and increased interest in our automated group text and voice message delivery services. As the COVID-19 pandemic subsides, it is possible that the increases we have experienced may slow, resulting in adverse effects on our business, results of operations and financial condition. The ultimate extent of its impact on us will depend on future developments, which are highly uncertain and cannot be predicted, including the extent to which people return to preexisting patterns of behavior when the COVID-19 pandemic subsides.
Company History
We were founded in 1995 as CEN-COM of Oklahoma, Inc., an Oklahoma corporation, to bring dial-up Internet access and education to rural locations in Oklahoma that did not have dial-up Internet access. We changed our name to FullNet Communications, Inc. in December 1995. Through a wholly owned subsidiary, we started a competitive local exchange carrier (“CLEC”) in 2003 and later exited the retail telephone service business in early 2018. In response to the rapidly evolving Internet based telecommunications services environment, we have continued to expand and improve our service offerings.
Today we are an integrated communications provider primarily focused on providing mass notification services using text messages and automated telephone calls, equipment colocation and related services, and customized live help desk outsourcing service.
Through CallMultiplier Inc., our wholly owned subsidiary, we offer a comprehensive cloud-based solution to consumers and businesses for automated mass texting and voice message delivery. We serve groups throughout the United States and Canada that come from a wide range of industries including religious groups, non-profit companies, schools and universities, businesses, sports groups, staffing companies, property management groups, government entities, and more. These customers use CallMultiplier to quickly send important and informational messages to groups ranging in size from five to more than 250,000 people. We exclusively focus on messages that recipients have asked for or otherwise desire to receive. Sending unsolicited marketing or any unlawful messages through CallMultiplier is a violation of our Terms of Service.
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We market our carrier neutral colocation solutions in our data center to competitive local exchange carriers, Internet service providers and businesses that need a physical presence in the Oklahoma City market. Our colocation facility is carrier neutral, allowing customers to choose among competitive offerings rather than being restricted to one carrier. Our data center is telco-grade and provides customers a high level of operative reliability and security. We offer flexible space arrangements for customers and 24-hour onsite support with both battery and generator backup.
Our customized live help desk outsourcing service is used by companies that want the benefit of having someone answer the telephone and respond to email 24 hours a day, without wanting to incur the costs to maintain the necessary staff to do so themselves. This service complements our existing staff and leverages the resources we have in place 24 hours a day.
Our common stock trades on the OTC “Pink Sheets” under the symbol FULO. While our common stock trades on the OTC “Pink Sheets”, it is very thinly traded, and there can be no assurance that our shareholders will be able to sell their shares should they so desire. Any market for the common stock that may develop, in all likelihood, will be a limited one, and if such a market does develop, the market price may be volatile.
Results of Operations
The following table sets forth certain statement of operations data as a percentage of revenues for the three and nine months ended September 30, 2021 and 2020:
|
Three Months Ended
|
|
Nine Months Ended
|
|
September 30, 2021
|
|
September 30, 2020
|
|
September 30, 2021
|
|
September 30, 2020
|
|
Amount
|
|
Percent
|
|
Amount
|
|
Percent
|
|
Amount
|
|
Percent
|
|
Amount
|
|
Percent
|
Revenue:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total revenue
|
$1,015,779
|
|
100.0
|
|
$935,823
|
|
100.0
|
|
$3,036,654
|
|
100.0
|
|
$2,538,605
|
|
100.0
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Cost of revenue
|
198,144
|
|
19.5
|
|
137,427
|
|
14.7
|
|
514,105
|
|
16.9
|
|
379,622
|
|
14.9
|
Selling, general and administrative expenses
|
560,522
|
|
55.2
|
|
498,802
|
|
53.3
|
|
1,540,847
|
|
50.7
|
|
1,664,658
|
|
65.6
|
Depreciation and amortization
|
2,556
|
|
0.2
|
|
2,353
|
|
0.2
|
|
7,669
|
|
0.3
|
|
6,752
|
|
0.3
|
Total operating costs and expenses
|
761,222
|
|
74.9
|
|
638,582
|
|
68.2
|
|
2,062,621
|
|
67.9
|
|
2,051,032
|
|
80.8
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Income from operations
|
254,557
|
|
25.1
|
|
297,241
|
|
31.8
|
|
974,033
|
|
32.1
|
|
487,573
|
|
19.2
|
Other income
|
143
|
|
0.0
|
|
1,049
|
|
0.1
|
|
20,678
|
|
0.6
|
|
2,949
|
|
0.1
|
Income tax expense
|
(66,696)
|
|
(6.6)
|
|
-
|
|
-
|
|
(258,685)
|
|
(8.5)
|
|
-
|
|
-
|
Net income
|
188,004
|
|
18.5
|
|
298,290
|
|
31.9
|
|
736,026
|
|
24.2
|
|
490,522
|
|
19.3
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Preferred stock dividends
|
(13,685)
|
|
(1.3)
|
|
(13,163)
|
|
(1.4)
|
|
(41,054)
|
|
(1.3)
|
|
(46,701)
|
|
(1.8)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Net income available to common shareholders
|
$174,319
|
|
17.2
|
|
$285,127
|
|
30.5
|
|
$694,972
|
|
22.9
|
|
$443,821
|
|
17.5
|
Three Months Ended September 30, 2021 (the “2021 3rd Quarter”) Compared to Three Months Ended September 30, 2020 (the “2020 3rd Quarter”)
Revenues
Total revenue increased $79,956 or 8.5% to $1,015,779 for the 2021 3rd Quarter from $935,823 for the same period in 2020. This increase was primarily attributable to the net addition of new customers and the sale of additional services to existing customers.
In the 2021 3rd Quarter, we had interest income of $143. In the 2020 3rd Quarter, we had interest income of $49.
Operating Costs and Expenses
Cost of revenue increased $60,717 or 44.2% to $198,144 for the 2021 3rd Quarter from $137,427 for the same period in 2020. This increase was primarily related to servicing new customers added through growth of business. Cost of revenue as a percentage of total revenue increased to 19.5% during the 2021 3rd Quarter, compared to 14.7% during the same period in 2020, as a result of increased utilization of higher cost components of our service offerings combined with price increases from our vendors.
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Selling, general and administrative expenses increased $61,720 or 12.4% to $560,522 for the 2021 3rd Quarter compared to $498,802 for the same period in 2020. This increase was primarily related to increases in employee costs, advertising, bank and credit card fees, bad debt expense, miscellaneous expense related to the Series A convertible preferred stock repurchase, business insurance, and travel and entertainment of $53,571, $4,963, $4,282, $2,051, $1,763, $939, and $740, respectively, which were offset by decreases in professional services, utilities, agent commissions, and supplies of $3,747, $1,661, $670, and $657, respectively. Selling, general and administrative expenses as a percentage of total revenues increased to 55.2% during the 2021 3rd Quarter from 53.3% during the same period in 2020.
Depreciation and amortization expense increased $203 or 8.6% to $2,556 for the 2021 3rd Quarter compared to $2,353 for the same period in 2020. This increase was related to depreciation associated with assets purchased during the 2021 1st Quarter.
Income Taxes
Our deferred tax assets relate primarily to net operating loss carryforwards for income tax purposes at September 30, 2021, totaling approximately $313,000 which will begin to expire in 2023. On a regular basis, we evaluate all available evidence, both positive and negative, regarding the ultimate realization of the tax benefits of our deferred tax assets. Based upon the historical trend of increasing earnings we concluded that it is more likely than not that a tax benefit will be realized from our deferred tax assets and therefore in the 4th Quarter of 2020 eliminated the previously recorded valuation allowance for our deferred tax assets. Elimination of the valuation allowance resulted in a deferred tax asset at December 31, 2020, of approximately $339,000 and a corresponding tax benefit for the fiscal year ended December 31, 2020. As a result, we began recording income tax expense in the 1st Quarter of 2021. Income tax expense for the 3rd Quarter of 2021 was $66,696.
Net Income
For the 2021 3rd Quarter, we realized net income of $188,004 compared to net income of $298,290 for the same period in 2020. The decrease was due primarily to a 19.2% increase in operating costs and expenses, the addition of income tax expense, and only an 8.5% increase in revenue.
Nine Months Ended September 30, 2021 (the “2021 Period”) Compared to Nine Months Ended September 30, 2020 (the “2020 Period”)
Revenues
Total revenue increased $498,049 or 19.6% to $3,036,654 for the 2021 Period from $2,538,605 for the same period in 2020. This increase was primarily attributable to the net addition of new customers and the sale of additional services to existing customers and reflects an increased interest in the Company’s automated group text and voice message delivery service as a result of the COVID-19 pandemic. It is unlikely that this rate of increase will continue once the COVID-19 pandemic subsides.
In the 2021 Period, we had interest income of $678 and other income of $20,000 from the settlement of a property damage claim. In the 2020 Period, we had interest income of $1,949 and other income of $1,000 from applied customer deposits.
Operating Costs and Expenses
Cost of revenue increased $134,483 or 35.4% to $514,105 for the 2021 Period from $379,622 for the same period in 2020. This increase was primarily related to servicing new customers added through growth of business. Cost of revenue as a percentage of total revenue increased to 16.9% during the 2021 Period, compared to 14.9% during the same period in 2020, as a result of increased utilization of higher cost components of our service offerings combined with price increases from our vendors.
Selling, general and administrative expenses decreased $123,811 or 7.4% to $1,540,847 for the 2021 Period compared to $1,664,658 for the same period in 2020. This decrease was primarily related to decreases in advertising, professional fees, miscellaneous expense related to the Series A convertible preferred stock repurchase, utilities, and supplies expense of $157,552, $18,139, $9,475, $4,981, and $4,142, respectively, which were offset by increases in employee costs, bank and credit card fees, rent, and business insurance of $44,866, $15,893, $6,847, and $2,817, respectively. Selling, general and administrative expenses as a percentage of total revenues decreased to 50.7% during the 2021 Period from 65.6% during the same period in 2020.
Depreciation and amortization expense increased $917 or 13.6% to $7,669 for the 2021 Period compared to $6,752 for the same period in 2020. This increase was related to depreciation associated with assets purchased during the 2021 1st Quarter.
Income Taxes
Our deferred tax assets relate primarily to net operating loss carryforwards for income tax purposes at September 30, 2021,
13
totaling approximately $313,000 which will begin to expire in 2023. On a regular basis, we evaluate all available evidence, both positive and negative, regarding the ultimate realization of the tax benefits of our deferred tax assets. Based upon the historical trend of increasing earnings we concluded that it is more likely than not that a tax benefit will be realized from our deferred tax assets and therefore in the 4th Quarter of 2020 eliminated the previously recorded valuation allowance for our deferred tax assets. Elimination of the valuation allowance resulted in a deferred tax asset at December 31, 2020, of approximately $339,000 and a corresponding tax benefit for the fiscal year ended December 31, 2020. As a result, we began recording income tax expense in the 1st Quarter of 2021. Income tax expense for the 2021 Period was $258,685.
Net Income
For the 2021 Period, we realized net income of $736,026 compared to net income of $490,522 for the same period in 2020. The increase was due primarily to a 19.6% increase in revenue as well as a 12.9% decrease in operating costs and expenses as a percentage of revenue.
Liquidity and Capital Resources
As of September 30, 2021, we had $2,465,507 in cash and $2,520,100 in current assets and $1,559,451 in current liabilities. Current liabilities consist primarily of $438,700 in accrued and other liabilities, of which $263,125 is owed to our officers and directors, and $949,666 is deferred revenue. Our officers and directors, who are also major shareholders, have agreed to not seek payment of any of the amounts owed to them if such payment would jeopardize our ability to continue as a going concern. The deferred revenue represents advance payments for services from our customers which will be satisfied by our delivery of services in the normal course of business and will not require settlement in cash.
At September 30, 2021 and December 31, 2020, we had positive working capital of $960,649 and a working capital deficit of $38,870, respectively. We do not have a line of credit or credit facility to serve as an additional source of liquidity. Historically we have relied on shareholder loans as an additional source of funds.
As of September 30, 2021, $45,217 of the $50,874 we owed to our trade creditors was past due. We have no formal agreements regarding payment of these amounts.
Cash flow for the nine-month periods ended September 30, 2021 and 2020 consist of the following:
|
|
For the Nine-Month Period Ended September 30,
|
|
|
2021
|
|
2020
|
Net cash flows provided by operating activities
|
|
$1,230,907
|
|
$745,154
|
Net cash flows used in investing activities
|
|
(5,847)
|
|
(10,137)
|
Net cash flows used in financing activities
|
|
(167,470)
|
|
(178,000)
|
Cash used for the purchase of property and equipment was $5,847 and $10,137 in the nine months ended September 30, 2021 and 2020, respectively.
No intangible assets were purchased in the nine months ended September 30, 2021 and 2020.
On January 4, 2021, we paid the December 7, 2020, preferred stock dividends declared of $168,079.
On March 25, 2021, employee stock options for 203,000 shares of our common stock were exercised. Proceeds from the exercise of the options were $609.
The planned expansion of our business will require significant capital to fund capital expenditures and working capital needs. Our principal capital expenditure requirements will include: