PSE&G receives the 2024 ReliabilityOne® Award
for Outstanding Metropolitan Service Area Reliability Performance
in the Mid-Atlantic Region for the 23rd consecutive year and the
2024 ReliabilityOne® Outstanding Customer Engagement Award
NEWARK, N.J.,
Nov. 14,
2024 /PRNewswire/ -- Public Service Electric &
Gas, New Jersey's largest utility,
is the recipient of the 2024 ReliabilityOne® Award for Outstanding
Reliability Performance in the Mid-Atlantic Metropolitan Service
Area. For the second consecutive year, PSE&G also received the
2024 ReliabilityOne® Outstanding Customer Engagement Award
nationally. ReliabilityOne® Awards are given annually to the
utilities that have achieved outstanding reliability performance
and have excelled in delivering the most reliable electric service
to their customers.
PA Consulting, a global innovation and transformation
consultancy, is presenting the 2024 ReliabilityOne® Outstanding
Customer Engagement Award to PSE&G for having the best overall
customer approach and ongoing customer engagement strategy.
PSE&G is using innovative methods of involving and proactively
engaging customers as it relates to outage reporting and
restoration communications. The combination of these two national
awards reaffirms PSE&G as a leader in delivering best-in-class
electric service reliability while also providing a positive
customer experience.
"Our customers have evolving energy needs and expectations.
PSE&G works hard to maintain our standing as one of our
region's most affordable utilities while also striving for
exceptional reliability for our customers, now and into the
future," said John Latka, senior
vice president PSE&G Electric Transmission and Distribution.
"We thank our employees for their consistent dedication, which
supports our reliability record and helps us deliver the
outstanding, affordable service our customers rely on."
PSE&G improves electric service reliability by strengthening
and upgrading its infrastructure with new technology that bolsters
resiliency and reliability. We are also implementing new ways to
communicate with our customers during both blue-sky days and major
weather events. This enables us to engage directly with our
customers and convey accurate information in a more-timely manner,
creating a more positive customer experience.
"Becoming our customers' trusted energy provider is a top
priority, so we are thrilled to receive this special customer
award," said Dave Johnson, vice
president PSE&G Customer Care & Chief Customer Officer. "We
are deeply committed to improving our customer experience. We use
technology to create new ways to engage with our customers and
provide real-time access to conduct business with us when and where
they want."
All utilities operating dense electric delivery networks in
North America are eligible for
consideration for the ReliabilityOne® Award. There are eight
metropolitan service regional awards including Northeast,
Mid-Atlantic, Midwest, Plains, Mountains, West, Southeast, and
Southwest. The selection of provisional recipients is based
primarily on system reliability statistics that measure the
frequency and duration of customer outages.
After provisional recipients are selected, each company
undergoes a certification process which provides an independent
review and confirmation of the policies, processes and systems used
to collect, analyze and report a company's reliability results.
"These awards are a testament to the hard work our employees
have contributed to strengthen our electric delivery
infrastructure," said Latka. "We have teams that have dedicated
their entire careers to improving electric service reliability and
responding to customers' needs. This recognition, combined with our
stellar reliability performance, is something our employees and
their families should be extremely proud of. Their dedication and
support have improved the quality of life for our electric
customers."
PSE&G
Public Service Electric & Gas Co. is New Jersey's oldest and largest gas and
electric delivery public utility, as well as one of the nation's
largest utilities. PSE&G has won the ReliabilityOne® Award for
superior electric system reliability in the Mid-Atlantic region for
23 consecutive years. For the third consecutive year, PSE&G is
the recipient of the ENERGY STAR Partner of the Year award in the
Energy Efficiency Program Delivery category. In addition, in 2023
J.D. Power named PSE&G number one in customer satisfaction with
residential and business electric service in the east among large
utilities. PSE&G is a subsidiary of Public Service Enterprise
Group Inc., (PSEG) (NYSE:PEG), a predominantly regulated
infrastructure company focused on a clean energy future and has
been named to the Dow Jones Sustainability Index for North America for 16 consecutive years
(www.pseg.com).
About PA Consulting
We believe in the power of ingenuity to build a positive
human future. As strategies, technologies, and innovation collide,
we create opportunity from complexity. Our diverse teams of experts
combine innovative thinking and breakthrough technologies to
progress further, faster. Our clients adapt and transform, and
together we achieve enduring results. We are over 4,000
strategists, innovators, designers, consultants, digital experts,
scientists, engineers, and technologists. And we have deep
expertise in consumer and manufacturing, defense and security,
energy and utilities, financial services, government and public
services, health and life sciences, and transport. Our teams
operate globally from offices across the US, UK, Ireland, Nordics, and Netherlands. Discover more at
paconsulting.com and connect with PA on LinkedIn and X. PA.
Bringing Ingenuity to Life. services, health and life sciences, and
transport. Our teams operate globally from offices across the US,
UK, Ireland, Nordics, and
Netherlands. Discover more at
paconsulting.com and connect with PA on LinkedIn and X. PA.
Bringing Ingenuity to Life.
PA Consulting's ReliabilityOne® awards are presented to electric
utilities providing their customers with the highest levels of
reliability in the industry. PA Consulting's ReliabilityOne® study
is based on standard industry reliability statistics that measure
the frequency and duration of electric power outages. As a group,
ReliabilityOne® participants on average experienced over 50% fewer
sustained outages, and their collective system saw 60% shorter
outage durations than the average US investor owned utility. PA
Consulting has been analyzing electric utility performance since
1987. For more information about PA Consulting, visit
https://www.paconsulting.com/industries/energy-and-utilities
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SOURCE PSE&G