Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in The Forrester Wave™: Social Suites, Q4 2024 report.

“The Sprinklr Social Suite is the foundation that the Sprinklr business was built on,” said Sprinklr President and CEO, Rory Read. “To us, this recognition by Forrester is a testament to our vision to place social and digital platforms at the heart of the customer experience and reaffirms our commitment to reenergize and grow our Sprinklr Core.”

The report evaluated seven vendors based on two categories: current offering and strategy. Sprinklr received the highest scores possible in 11 criteria, including:

  • Vision
  • Innovation
  • Roadmap
  • Artificial Intelligence
  • Social Media Management
  • Social Listening
  • Social Customer Care
  • Social Commerce
  • Social Media Advertising
  • Ratings and Reviews Management
  • Partner Ecosystem.

According to the report, "Since its 2009 founding, Sprinklr has expanded beyond social media into multiple customer communication channels, and its visionary bet on AI equips marketers with a future-focused social suite.”

The report continues, “Sprinklr has a differentiated vision — the 'unified front office' — putting its social suite at the center of a marketer’s toolset to deliver holistic and unified experiences across customer channels. Its future-focused vision for AI dovetails neatly with its larger product vision — leveraging AI to reimagine workflows within social media channels and beyond.”

For more information or to access the full report, visit: https://www.sprinklr.com/forrester-wave-social-suites-q4-2024/.

About Sprinklr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,800 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 60% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.

Press Austin DeArman pr@sprinklr.com

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