As of 11 a.m. on
Tuesday, CenterPoint had restored approximately 18,700
customers since the winter storm impacts began; 2,800 customers
currently out of power
3,000 CenterPoint personnel and mutual
assistance workers are responding to scattered outages across the
Greater Houston area
Company urges customers and the public to
continue following warnings to stay off roads, ensure their own
safety and help prevent power outages
HOUSTON, Jan. 21,
2025 /PRNewswire/ -- As of 11
a.m., CenterPoint Energy announced that more than 99.9
percent of its Greater Houston
area customers are receiving normal electric service even as
Winter Storm Enzo continues to bring
significant precipitation and sub-freezing temperatures to the
region. As part of its storm mobilization efforts, approximately
3,000 CenterPoint frontline workers, contractors, and mutual aid
personnel continue to respond to scattered outages across the
12-county area and have restored power to approximately 18,700
customers since 12:01 a.m. 2,800
customers currently remain out of power.
To help coordinate its overall restoration and response efforts,
CenterPoint's Emergency Operations Center remains activated, and
the company continues to restore power safely and as quickly as
possible. The company continues working with state and local
emergency partners to address local issues and remains focused on
sharing critical updates and safety information with its 2.8
million customers.
"CenterPoint marshalled thousands of critical resources to
prepare for this historic winter weather event that's still
impacting the Greater Houston
area. While it is very positive that outages remain low at this
time, our teams are responding quickly to scattered outages as they
occur. We'd like to thank our customers for following the calls
from local officials to stay off the roads, giving our frontline
professionals the space to operate safely and efficiently and
reducing the likelihood of cars hitting power poles. We understand
that these conditions are difficult, and for as long as Enzo
continues to impact our customers, our CenterPoint team remains
fully focused and ready to respond to further impacts of this storm
and the sub-freezing temperatures that are expected to continue
through Wednesday," said Darin
Carroll, Senior Vice President of CenterPoint's Electric
Business.
CenterPoint Preparation and Response to Winter Storm Enzo
As of 11 a.m. on Tuesday, CenterPoint's preparation and
response actions include:
- Deploying frontline electric workers: Approximately
3,000 workers, including 1,200 mutual aid personnel, are responding
to the winter storm, addressing equipment damage and restoring
power to customers.
- Using partnerships to provide temporary generation to
temporary warming centers: Deploying four small temporary
generation units to provide power to local warming centers amid
freezing temperatures.
- Keeping customers informed: Sharing safety and
preparedness information and resources with CenterPoint customers
through direct outreach, social media and other platforms.
- Conducting outreach to critical care customers: Reaching
out to identified Critical Care Residential and Chronic Condition
Residential electric customers by email, phone and/or text.
- Coordinating with government officials: Providing
regular updates to government officials on preparation and response
activities and to coordinate on customer support.
The National Weather Service issued a Winter Storm Warning for Southeast Texas that remains in effect through
6 p.m. today, as well as an Extreme
Cold Watch from 6 p.m. this evening
to Wednesday at 9 a.m. An Electric
Reliability Council of Texas
(ERCOT) Weather Watch is also in effect through Wednesday due to
the extreme cold weather across the ERCOT region, higher electrical
demands and the potential for lower reserves. At this time,
according to ERCOT, grid conditions are expected to be normal, but
CenterPoint teams remain ready to respond if that should
change.
Important information for electric
customers
CenterPoint electric customers are encouraged to
enroll in the company's Power Alert Service® to receive outage
details, estimated restoration times and customer-specific
restoration updates via phone call, text or email. Customers can
also stay up to date with CenterPoint's new and improved,
cloud-based Outage Tracker, available in English and Spanish, which
allows customers to see outages by county, city and zip
code.
In addition, customers can get the latest information on
CenterPoint's preparedness and response efforts, view important
safety tips and access the company's 2025 Winter Energy Guide by
visiting CenterPointEnergy.com/StormCenter. Customers can also
follow @CenterPoint_TX to receive the most up-to-date information
on the company's operations in the Greater Houston area and across
Texas.
For the latest weather information for the Greater Houston area, see updates from the
National Weather Service Forecast Office in Houston/Galveston at weather.gov/hgx.
For more information, contact
Communications
Media.Relations@CenterPointEnergy.com
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SOURCE CenterPoint Energy