Washington to lead the Enhanced Markets and
Flex teams, bringing the integrated housing super app experience
online for more movers nationwide
SEATTLE, Jan. 13,
2025 /PRNewswire/ -- Zillow Group, Inc. (Nasdaq: Z
and ZG), which is transforming the way people buy, sell, rent and
finance homes, announced the appointment of Zuhairah Washington as senior vice president of
Market Operations and Flex general manager. This strategic hire
underscores Zillow's continued investment in its agent business and
its commitment to bringing the integrated housing super app
experience online for more movers nationwide.
Washington is an award-winning business executive with a 20-year
track record of driving transformational outcomes across startups
and Fortune 500 giants, including Uber and Expedia Group. At Uber,
she owned the P&L for the company's fifth-largest U.S. market
(Washington, D.C., Maryland and Virginia), achieving a dramatic revenue
increase and run rate in less than three years. As general manager,
she spearheaded initiatives to acquire and retain riders and
drivers, maximize lifetime value, and launch new products and
markets, solidifying Uber's position as the regional market leader
while shaping ridesharing regulations. At Expedia Group, Washington
led a globally dispersed team of more than 1,000 employees and was
accountable for managing $4 billion
in strategic partner revenue. Under her leadership, the team
exceeded sales targets and achieved double-digit year-over-year
revenue growth. She successfully expanded the company's share of
wallet by cultivating strategic, high-trust partnerships with
leading travel partners, including Marriott.
Washington's expertise lies in scaling operations, building
high-performing teams and driving revenue growth in dynamic
consumer marketplaces, where she consistently transforms challenges
into opportunities to deliver meaningful impact and sustainable
growth.
In her new role, Washington will lead operations and scaling
initiatives to support Zillow's exceptional Flex agents and
teams as the company continues to focus on growing breadth and
depth in its Enhanced Markets in 2025. Strengthening agents'
ability to grow their brands and businesses online with Zillow,
while providing software and services that enable them to offer
exceptional customer service, has always been central to the
company's strategy.
"Homeownership is at the heart of the American dream, and for
many, that journey begins on Zillow. I'm thrilled to join this
dynamic company dedicated to transforming this pivotal milestone
into a seamless and integrated experience," said Washington.
"Together with our Flex partners and Enhanced Markets teams, we
will continue to leverage digital innovation to expand our reach
and help even more movers across the country get home with
confidence and ease."
In Enhanced Markets, Zillow integrates multiple aspects of the
home-buying journey, including financing, touring, and finding an
agent, into a seamless, digitally enabled experience for movers.
Under Washington's leadership, Zillow will expand the digitized and
integrated housing super app experience to more markets and ramp up
to serve more customers in the existing 43 Enhanced
Markets.
"We are excited Zuhairah has joined Zillow to lead our efforts
to scale our Flex and Enhanced Market strategy," said Zillow Chief
Operating Officer Jun Choo. "Home
shoppers and movers demand and deserve a more seamless transaction
experience, and we're delivering that in partnership with great
agents who are growing their businesses by focusing on solving
consumer problems with us."
About Zillow Group
Zillow Group, Inc. (Nasdaq: Z and
ZG) is reimagining real estate to make home a reality for more and
more people. As the most visited real estate website in
the United States, Zillow and its
affiliates help people find and get the home they want by
connecting them with digital solutions, dedicated partners and
agents, and easier buying, selling, financing and renting
experiences.
Zillow Group's affiliates, subsidiaries and brands include
Zillow®, Zillow Premier Agent®, Zillow Home Loans℠, Zillow
Rentals®, Trulia®, Out East®, StreetEasy®, HotPads®, ShowingTime+℠,
Spruce® and Follow Up Boss®.
All marks herein are owned by MFTB Holdco, Inc., a Zillow
affiliate. Zillow Home Loans, LLC is an Equal Housing Lender, NMLS
#10287 (www.nmlsconsumeraccess.org). © 2025 MFTB Holdco, Inc., a
Zillow affiliate.
(ZFIN)
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SOURCE Zillow Group, Inc.