Partnership will deliver a personalized,
AI-powered assistant for employee service use cases such as
onboarding, health benefits, and career development within
Salesforce and Workday
The two companies will establish a common data
foundation that unifies HR and financial data from Workday with CRM
data from Salesforce, enabling AI-powered use cases that boost
productivity, lower costs, and improve the employee experience
Workday will be natively integrated inside of
Slack with deeper automation, so employees can seamlessly
collaborate around worker, job, candidate, and similar records
using AI
Salesforce (NYSE: CRM), the #1 AI CRM, and Workday, Inc.
(NASDAQ: WDAY), a leading provider of solutions to help
organizations manage their people and money, today announced plans
for a new AI employee service agent that will automate
time-consuming tasks, provide personalized support, and surface
data-driven insights that help employees work smarter and
faster.
The combination of Salesforce’s new Agentforce Platform and
Einstein AI with the Workday platform and Workday AI will enable
organizations to create and manage agents for a variety of employee
service use cases. This AI agent will work with and elevate humans
to drive employee and customer success across the business. Powered
by a company’s Salesforce CRM data and Workday financial and HR
data, the new AI employee service agents have a shared, trusted
data foundation to communicate with employees in natural language,
with human-like comprehension. As a result, taking action as part
of onboarding, health benefit changes, career development, and
other tasks will be easier than ever.
When complex cases arise, the AI employee service agent will
seamlessly transfer to the right individual for remediation,
maintaining all the previous history and context for a smooth
hand-off. This unique approach of humans and AI seamlessly working
together will result in greater productivity, efficiency, and
better experiences for employees. This is only possible by having
the data, AI models, and apps deeply integrated.
“The AI opportunity for every company lies in augmenting their
employees and delivering incredible customer experiences,” said
Marc Benioff, Chair and CEO, Salesforce. “That’s why we’re so
excited about our new Agentforce platform which enables humans and
AI to drive customer success together, and this new partnership
with Workday, to jointly build an employee service agent. Together
we’ll help businesses create amazing experiences powered by
generative and autonomous AI, so every employee can get answers,
learn new skills, solve problems, and take action quickly and
efficiently.”
“Employees, customers, and financials are the three most
fundamental elements of any business,” said Carl Eschenbach, chief
executive officer, Workday. “By integrating our platforms,
datasets, and powerful AI capabilities, Salesforce and Workday are
empowering our customers to deliver unmatched AI-powered employee
experiences that ultimately lead to happier customers and drive
unprecedented business value.”
This new strategic partnership will bring together the two most
widely used cloud platforms in business to transform work and
create new employee experiences powered by generative AI. The
partnership will deliver:
- AI employee service agent powered by Einstein 1
Platform and Workday AI: Salesforce and Workday will
integrate Einstein’s agent platform with Workday AI, bringing the
power of two generative AI solutions into one seamless employee
experience accessible across Salesforce and Workday. The AI
employee service agent uses LLMs to communicate in natural
language, and leverages a powerful shared data foundation to
deliver relevant, conversational responses to employee queries.
Keeping the employee at the center, the agent will recommend and
act across platforms on behalf of the employee — helping them be
more productive and efficient. For complicated high-touch issues,
requiring escalation to a human, the agent will seamlessly and
quickly perform the escalation and hand-offs.
- Shared data foundation built on Salesforce Data
Cloud and Workday: Salesforce and Workday will have one
shared data foundation connecting Workday financial and HR data
with Salesforce CRM data. To make that possible, Workday will
leverage the Salesforce Zero Copy Partner Network. This will allow
customers to access and action financial, HR, and CRM data across
Salesforce and Workday platforms without having to duplicate data
or build custom integrations, all while ensuring secure data
sharing so users only see authorized information.
- Seamless integration between Workday and Slack: Workday
will enhance its existing integration with Slack, providing an
elevated conversational interface for users to access and
collaborate around Workday financial and HR records, such as tasks,
pay, job requisitions, employee details, and general ledgers,
directly in Slack. Slack preserves the conversations about these
records, which will allow information to be easily found,
summarized, and acted upon in Workday at any time.
Benefits to Employees
Through natural language conversations, employees can get
instant support from their AI employee service agent — whether
working in Salesforce, Slack, or Workday. It will provide
contextual assistance by understanding requests, retrieving
relevant knowledge and insights from unified Workday-Salesforce
data sources, then automating resolution across platforms.
- Seamless Onboarding: Coordinating paperwork, resource
provisioning, training, and getting new hires ramped up
faster.
- Self-Service HR: Answering questions related to PTO,
benefits, policies, and enabling self-service transactions like
updating healthcare plans.
- Continuous Development: Curating personalized learning
paths based on an employee’s role, skills, and career interests
tracked in Workday.
“As a leading global commercial real estate services firm, we
are extremely focused on ensuring our employees are supported and
engaged, which has a direct impact on client service,” said Sal
Companieh, Chief Digital and Information Officer, Cushman &
Wakefield. “The ability to streamline workflows across two of our
most used platforms – Workday and Salesforce – and deliver more
personalized AI-powered employee experiences will be a game changer
for us.”
Benefits to Employers
By fusing HR, financial, and operational data into advanced AI
models, Salesforce and Workday are extending workforce capability
beyond individual employee productivity and elevating overall
workforce intelligence, optimization, and resilience:
- Precision Workforce Planning: Harmonize skills supply
forecasts from Workday with demand signals from Salesforce for
accurate capacity planning.
- Continuous Financial Planning: Feed unified employee and
customer data into rolling forecasts, scenario modeling, and
operational analyses.
- Intelligent Sales Enablement: Guide sellers through
complex deals by analyzing historical activity and recommending
targeted coaching.
“The integration of business processes and data is one of the
top concerns among C-level execs in an age of AI. Companies will be
hard pressed to find any one vendor or partnership that can offer
visibility across customer, employee, and financial data – until
now,” said R “Ray” Wang, CEO, Constellation Research, Inc. “The
shared data foundation between Workday and Salesforce will enable
these partners to deliver AI capabilities that could completely
transform the employee experience to be more personalized,
efficient, and impactful – translating to increased business
performance across the board.”
More information:
- Learn more about Salesforce’s Zero Copy Partner Network
- Learn more about Einstein Service Agent
- Say hello to Data Cloud
- Get more information on Slack, the AI-powered platform for
work
- Learn about Workday Everywhere, the existing Workday Slack
integration
- Read more about Workday AI
Any unreleased services or features referenced here are not
currently available and may not be delivered on time or at all.
Customers should make their purchase decisions based upon features
that are currently available.
About Salesforce
Salesforce is the #1 AI CRM, empowering companies to connect
with their customers in a whole new way through the power of CRM +
AI + Data + Trust on one unified platform: Einstein 1. For more
information visit: www.salesforce.com.
About Workday
Workday is a leading enterprise platform that helps
organizations manage their most important assets – their people and
money. The Workday platform is built with AI at the core to help
customers elevate people, supercharge work, and move their business
forever forward. Workday is used by more than 10,500 organizations
around the world and across industries – from medium-sized
businesses to more than 60% of the Fortune 500. For more
information about Workday, visit workday.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240724611102/en/
Lucie Vietti-Curtis Salesforce Public Relations
pr@salesforce.com
Stacey Johnson Workday Public Relations media@workday.com
Workday (NASDAQ:WDAY)
過去 株価チャート
から 6 2024 まで 7 2024
Workday (NASDAQ:WDAY)
過去 株価チャート
から 7 2023 まで 7 2024
