Riverbed Receives Certification From J.D. Power and Associates and TSIA for Excellence in Global Customer Service & Support
2011年4月20日 - 5:30AM
Marketwired
Riverbed Technology (NASDAQ: RVBD), the IT performance company,
today announced that it has received certification under the J.D.
Power and Associates Certified Technology Service & Support
(CTSS) program and the Technology Service Industry Association's
(TSIA) Excellence in Service Operations. J.D. Power and Associates
and TSIA award customer service certifications to companies that
provide outstanding customer support. These certifications
acknowledge excellence in delivering outstanding service and
support on a worldwide basis to Riverbed customers. Riverbed is one
of a select few companies to receive this distinction for global
certification under both the J.D. Power and Associates CTSS and the
TSIA Excellence in Service Operations program in the same year.
"This recognition reflects our dedication to providing customers
with exceptional service and support that lead to long-term
relationships," said Scott Downie, vice president of global support
at Riverbed. "The entire Riverbed organization is focused on
building a positive customer experience, and we believe this
philosophy has been critical to our success. We continually strive
to find innovative methods to provide fast, effective and
value-added support that make our customers successful within their
own organizations."
The CTSS Program -- jointly developed by J.D. Power and
Associates and TSIA -- evaluates overall customer service and helps
consumers and business customers identify vendors that have
demonstrated excellence in customer service among companies
offering support services for technology.
"By passing the rigorous standards of the certification process,
Riverbed has demonstrated a highly customer-focused culture that is
committed to delivering the utmost quality of service and support
to its customers," said Ritesh Kochhar, senior manager of the
Certified Technology Service and Support Program at J.D. Power and
Associates. "Riverbed understands the powerful influence service
and support has on overall customer experience and managing a
successful business."
Excellence in Service Operations is TSIA's industry
certification that recognizes outstanding service operations across
all aspects of a customer support business. This comprehensive
program was developed by leading technology companies and includes
over 300 best-practice criteria. Excellence in Service Operations
involves in-depth audits of all relevant support functions and
locations for a business.
"Riverbed Technology demonstrated a culture and operational
performance that met the stringent benchmarks of CTSS
certification," said Joanne Weigel, senior director of
certification programs at TSIA. "Riverbed's customers can count on
the technical support operations to have the people, processes and
technology in place necessary to provide quality support."
More than 9,200 organizations worldwide, across a wide range of
markets, depend on Riverbed to understand, optimize and consolidate
their IT infrastructure. Riverbed delivers hardware, software and
virtualized solutions that overcome performance issues caused by
distance, distributed computing, and ever increasing amounts of
data. Virtualization, consolidation and cloud computing promise
huge cost savings and improved efficiencies, but as users move
farther from their data, slow applications and file transfers can
stall these strategic initiatives. Riverbed delivers to the remote
office and mobile workers the same "local" performance, no matter
where the private data center or public cloud may be. Riverbed
continues building on its success in the wide area network (WAN)
optimization and network application performance visibility markets
with new and innovative solutions for access to applications and
data deployed in the public cloud and accelerating cloud
storage.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and
Associates is a global marketing information services company
providing forecasting, performance improvement, social media and
customer satisfaction insights and solutions. The company's quality
and satisfaction measurements are based on responses from millions
of consumers annually. For more information on car reviews and
ratings, car insurance, health insurance, cell phone ratings, and
more, please visit JDPower.com. J.D. Power and Associates is a
business unit of The McGraw-Hill Companies.
About TSIA The Technology Services
Industry Association (TSIA) is the leading association dedicated to
advancing the business of technology services. Technology services
organizations large and small look to TSIA for world-class
benchmarking and research, exceptional peer networking and learning
opportunities, and high-profile certification and awards programs.
We keep their business leaders informed and connected through a
full range of programs and services that tackle real-world service
business challenges, providing real-world solutions. TSIA corporate
members represent the world's top technology companies as well as
scores of innovative small and midsize businesses in four major
markets: enterprise IT and telecom, consumer technologies and
carriers, healthcare and healthcare IT, and industrial automation.
TSIA brings the technology services industry together.
www.tsia.com
Forward Looking Statements This press
release contains forward-looking statements, including statements
relating to the expected demand for Riverbed's products and
services and statements relating to Riverbed's ability to meet the
needs of distributed organizations. These forward-looking
statements involve risks and uncertainties, as well as assumptions
that, if they do not fully materialize or prove incorrect, could
cause our results to differ materially from those expressed or
implied by such forward-looking statements. The risks and
uncertainties that could cause our results to differ materially
from those expressed or implied by such forward-looking statements
include our ability to react to trends and challenges in our
business and the markets in which we operate; our ability to
anticipate market needs or develop new or enhanced products to meet
those needs; the adoption rate of our products; our ability to
establish and maintain successful relationships with our
distribution partners; our ability to compete in our industry;
fluctuations in demand, sales cycles and prices for our products
and services; shortages or price fluctuations in our supply chain;
our ability to protect our intellectual property rights; general
political, economic and market conditions and events; and other
risks and uncertainties described more fully in our documents filed
with or furnished to the Securities and Exchange Commission. More
information about these and other risks that may impact Riverbed's
business are set forth in our Form 10-K filed with the SEC on
February 8, 2011. All forward-looking statements in this press
release are based on information available to us as of the date
hereof, and we assume no obligation to update these forward-looking
statements. Any future product, feature or related specification
that may be referenced in this release are for information purposes
only and are not commitments to deliver any technology or
enhancement. Riverbed reserves the right to modify future product
plans at any time.
About Riverbed Riverbed Technology
delivers performance for the globally connected enterprise. With
Riverbed, enterprises can successfully and intelligently implement
strategic initiatives such as virtualization, consolidation, cloud
computing, and disaster recovery without fear of compromising
performance. By giving enterprises the platform they need to
understand, optimize and consolidate their IT, Riverbed helps
enterprises to build a fast, fluid and dynamic IT architecture that
aligns the business needs of the organization. Additional
information about Riverbed (NASDAQ: RVBD) is available at
www.riverbed.com.
Riverbed and any Riverbed product or service name or logo used
herein are trademarks of Riverbed Technology, Inc. All other
trademarks used herein belong to their respective owners.
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MEDIA RELATIONS CONTACT Jin Woo Riverbed Technology
415-344-6465 Email Contact INVESTOR RELATIONS CONTACT Renee
Lyall Riverbed Technology 415-247-6353 Email Contact MEDIA
RELATIONS CONTACT: Suzanne Hite Technology Services Industry
Association (TSIA) 410-774-5322 Email Contact
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