Prosper will digitally overhaul operations with
a broad range of CX AI solutions to help streamline and improve the
customer experience
NICE (Nasdaq: NICE) today announced that Prosper,
a financial services company, has selected NICE as their CX
transformation partner. With a breadth of enterprise capabilities
to leverage now and in the future, NICE will enable Prosper to
manage its customer experience holistically, scale effectively,
mitigate risk, and improve operations.
Dedicated to meeting customers wherever they are in the journey
to advance their financial well-being, Prosper selected NICE CXone
Mpower to future-proof their business for all CX needs. The
flexibility, openness, and extensibility of the award-winning CXone
Mpower platform is intended to adapt into the Prosper ecosystem,
creating full visibility into operations with the tools to enable
agile, swift responses to meet market and business changes. Adding
SmartReach for proactive outbound engagement enables Prosper to
reach customers quickly and effectively to meet business KPIs and
increase revenue.
With NICE’s industry-leading Workforce Management capability,
Prosper expects to realize significant improvements in forecasting,
scheduling, and intraday management, along with Enhanced Strategic
Planner to model long-term “what if” scenarios and plan effectively
for the future. Further, NICE Interaction Analytics with Enlighten
AI for Complaint Management surfaces & remediates customer
complaints automatically. Enlighten for Customer Satisfaction
powers coaching on key agent soft-skill behaviors and raises
performance across the business. With NICE, Prosper is poised for
further digital and AI innovation to deliver exceptional
experiences.
“With the powerful combination of NICE solutions including
SmartReach, Prosper can efficiently connect with our customers at
the right time, uncover valuable insights, and refine our
engagement strategy to enhance the customer experience
continuously,” said Jeff Killian, EVP Operations, Prosper.
“NICE’s reputation stands out in the marketplace, and we are
excited to see the outcomes we will achieve together to better
serve our customers.”
Barry Cooper, President, CX Division, NICE, said,
“Meeting the customer where they are on their journey, and
understanding what that customer has already completed, is
essential to providing seamless CX. Prosper’s dedication to deliver
industry-leading experiences with NICE’s comprehensive CX AI
platform displays its commitment by being proactive in
understanding and addressing consumer needs with innovation
purpose-built for Customer Experience.”
About Prosper Founded in 2005, Prosper introduced U.S.
consumers to an innovative new approach to personal finance called
peer-to-peer lending. Almost twenty years later, Prosper has helped
over 2 million customers achieve financial well-being through a
comprehensive suite of products. Prosper’s flagship personal loan
marketplace continues to offer a unique value for borrowers and
investors alike. Home equity loans and lines of credit through
Prosper provide homeowners a range of options and choices for
tapping into the equity they’ve worked hard to build. The Prosper®
Card supports people seeking access to credit and flexibility in
managing their finances. Regardless of the product, Prosper is
dedicated to meeting people where they are in their financial
journey, in order to advance their financial well-being.
www.prosper.com
All personal loans made by WebBank. The Prosper Credit Card is
an unsecured credit card issued by Coastal Community Bank, Member
FDIC, pursuant to license by Mastercard® International. All home
equity products are underwritten and issued by Prosper’s Lending
Partners.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20241209460559/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
NICE (NASDAQ:NICE)
過去 株価チャート
から 12 2024 まで 1 2025
NICE (NASDAQ:NICE)
過去 株価チャート
から 1 2024 まで 1 2025
