NICE Ltd (NICE)

NiCE Launches Workforce Empowerment Suite for the Hybrid AI WorkforceJune 9, 2026 8:05 AM
Business Wire Giving enterprises full command of a hybrid workforce of humans and AI agents, with one standard for performance, governance, and customer experience. NiCE (Nasdaq: NICE) today introduced the Workforce Empowerment Suite, giving enterprises one operating model to manage, govern, and empower human employees and AI agents at scale. Announced at NiCE World 2026, the Suite provides enterprises a single framework to deliver customer experience operational excellence across their people and AI workforce, helping them optimize customer and employee experiences, maximize profitability, and manage compliance as the workforce scales. The CXone Workforce Empowerment Suite: one operating model for human and AI agents NiCE unifies workforce management, quality, performance, compliance, and AI operations on a single AI-native platform, so human and AI workstreams share signals and boundaries instead of living in separate systems. Because the work runs on one model, the same rules, goals, and quality bar apply whether an interaction is handled by a person or an AI agent. AI-powered forecasting, scheduling, and a new Copilot for Workforce Managers align capacity to service outcomes, and coaching insights and shared dashboards unify visibility across the workforce. GenAI workflows scale quality to up to 100% of interactions, with auto-summarized evaluations that surface strengths, gaps, and next best actions. Industry analysts see this as a defining moment for workforce operations in the agentic era. “This is one of the most consequential shifts in workforce operations in a generation. For decades, NiCE set the standard for managing the human workforce in the contact center. With this launch, they are doing it again for the hybrid workforce,” said Sheila McGee-Smith, founder and principal analyst at McGee-Smith Analytics. “Every enterprise running customer service is about to confront the same question: how do you govern, coach, and scale a workforce that is half human and half AI? NiCE has answered it first, and they’ve answered it at the scale major enterprises operate at.” “Every enterprise is now running a hybrid workforce of people and AI agents,” said Jeff Comstock, President of CX Product & Technology, NiCE. “NiCE’s Workforce Empowerment Suite lets them govern, coach, and scale that workforce as one so every customer gets the same experience, whether they reach a person or an AI agent.” Governing a hybrid workforce works best on a secure foundation, and the Workforce Empowerment Suite is built on the same standards enterprises already trust NiCE to meet, including SOC 2 Type II, ISO 27001, PCI DSS, and FedRAMP Moderate authorization, protecting customer data at the highest levels of assurance. The Workforce Empowerment Suite is available now. Learn more here. About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NiCE's marks, please see: www.nice.com/nice-trademarks. Forward-Looking Statements This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Comstock, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. View source version on businesswire.com: https://www.businesswire.com/news/home/20260609856670/en/ Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media @bonbon,

NiCE Launches NiCE Labs, a Dedicated AI Innovation Lab to Define the Next Era of Agentic Customer ExperienceJune 9, 2026 8:10 AM
Business Wire Announced at NiCE World in Orlando, NiCE Labs will serve as NiCE’s dedicated incubation and innovation engine, advancing AI research, benchmarking, and rapid prototyping in close collaboration with customers and partners to accelerate the next generation of enterprise agentic CX NiCE (Nasdaq: NICE) today announced NiCE Labs, the dedicated AI innovation lab established to conduct advanced research, rigorous benchmarking, and rapid prototyping at the leading edge of agentic customer experience. Unveiled at NiCE World in Orlando, NiCE Labs will operate as NiCE’s incubation and innovation engine, bringing together the company’s most advanced AI expertise and working in close collaboration with customers and partners to apply advanced AI research directly to real-world enterprise CX challenges. “The pace of AI advancement is extraordinary, but raw AI capability and enterprise CX leadership are fundamentally different. NiCE Labs is how we close that gap. It brings together deep CX domain expertise, rigorous research and benchmarking discipline, and a rapid prototyping culture, all focused on one goal: ensuring that NiCE, and the enterprises we serve, are always operating at the leading edge of what agentic customer experience can be. We don’t just watch where AI is going. We help our customers decide on how to best leverage cutting edge AI technologies to achieve their CX goals,” said Phil Heltewig, Chief AI Officer at NiCE. NiCE Labs is built on three reinforcing pillars that together turn AI potential into enterprise-grade CX performance: Research and Benchmarking: Conducts domain-specific AI research into how agents reason, learn, and operate reliably at enterprise scale, paired with a rigorous benchmarking practice that independently evaluates models, architectures, and orchestration approaches against real-world CX scenarios, ensuring principled, evidence-based decisions about what enters the NiCE platform. Prototyping and Incubation: Builds AI-feature prototypes inside NiCE’s Agentic Portfolio through a continuous experimentation cycle, incubating ideas that demonstrate clear enterprise value and feeding them directly into NiCE’s product roadmap to compress the time from promising concept to production-ready capability. AI Advocacy: Publishes research, perspectives, reference architectures, and benchmarking insights that make NiCE Labs’ AI thinking visible and useful beyond the lab, while engaging academic institutions, model providers, and the broader AI ecosystem to connect what is emerging in AI with what is practical, credible, and ready to advance enterprise CX. Why NiCE Labs Matters Now
Enterprises are under significant pressure to deploy AI that is not merely impressive in a demo, but trustworthy, governed, and outcome-driven in production. The gap between what AI can do in a research environment and what it reliably delivers inside a complex enterprise is where most organizations struggle. NiCE Labs is purpose-built to close that gap, by doing the hard work of research, validation, benchmarking, and co-development with real enterprise customers that turns AI potential into AI performance. NiCE Labs will release prototypes into the Agentic Portfolio on an accelerated cadence, publish reference architectures and benchmarking findings, and partner directly with customers and the broader ecosystem to translate cutting-edge AI innovation into measurable enterprise outcomes. About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks. Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Heltewig, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. View source version on businesswire.com: https://www.businesswire.com/news/home/20260609919366/en/ Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media @proxime-417-2531,

BluIP and NiCE Deliver Enterprise-Wide Intelligence with Unified UCaaS + CCaaS SolutionJune 8, 2026 1:52 PM
PR Newswire (US) Integrated Cloud PBX and Contact Center Platform Extends AI, Analytics, and Operational Intelligence Across the Entire OrganizationLAS VEGAS, June 8, 2026 /PRNewswire/ -- BluIP, a leading provider of AI-powered cloud communications, today announced an expanded go-to-market partnership with NiCE to deliver a tightly integrated Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solution. The integration brings BluIP Cloud PBX solutions together with NiCE's CX AI platform, CXone, enabling enterprises to modernize legacy telephony systems while unlocking enterprise-wide intelligence and extending AI, analytics, and operational visibility across the entire organization. For existing NiCE CXone customers, the partnership creates a seamless path to replace outdated, on-premise phone systems with BluIP's intelligent cloud solution that is natively aligned with their contact center environment.Enterprise-Wide Intelligence and AIWith BluIP and NiCE, AI-powered capabilities now extend beyond traditional contact center boundaries. Centralized call recording and enterprise-wide analytics provide compliance visibility and coaching insights across back-office teams, clinical staff, administrative departments, and distributed locations.AI-generated call summaries seamlessly transfer between CXone and BluIP Cloud PBX environments. When calls move from the contact center to another department, the receiving employee can review the AI summary before connecting. Mobile and desk phone users receive the summary as a whisper announcement, eliminating the need for customers to repeat information and significantly improving efficiency.Extending CXone Value Beyond the Contact CenterMany enterprises have invested significantly in optimizing contact center performance, yet their broader enterprise phone systems often remain siloed, costly to maintain, and disconnected from analytics and compliance oversight.Through BluIP's UCaaS integration with NiCE CXone, organizations can:Replace legacy systems with a modern Cloud PBXIncorporate both UCaaS and CCaaS call recordings into CXone's call recording ecosystem for AI analysisApply Quality Management and Interaction Analytics to all enterprise callsImprove operational visibility through unified dashboards and presence managementReduce operational costs and minimize outage risk with cloud-based architecture"Guests, customers and patients interact with your entire organization — not just your contact center," said Armen Martirosyan, CEO at BluIP. "By integrating our UCaaS solutions and NiCE CXone CCaaS at the carrier level, we enable enterprises to apply the same AI-driven oversight, compliance, and insight across every call.""At NiCE, we help organizations orchestrate smarter, more connected experiences with NiCE CXone at the core," said Dan Belanger, President, NiCE Americas. "By integrating CXone's AI-driven analytics and automation with BluIP's carrier-grade UCaaS solutions, we're extending intelligence beyond the contact center and across the enterprise — enabling seamless interactions, stronger compliance, and measurable business outcomes."Cloud Migration with ConfidenceOrganizations operating legacy systems often face rising maintenance costs, hardware refresh cycles, and business continuity risks. The BluIP and NiCE partnership provides a strategic migration path to secure, geographically redundant cloud infrastructure designed to reduce cost, improve reliability, and support long-term scalability.For current NiCE CXone customers, BluIP UCaaS is more than a phone system upgrade — it is a natural extension of their existing investment, delivering enterprise-wide AI insights, improved compliance visibility, and a unified communications ecosystem designed to enhance both operational performance and customer experience.NiCE is a BluIP UCaaS Authorized Reseller.For more information, visit: https://cxexchange.niceincontact.com/en-US/apps/426707/bluips-cxone-integrated-unified-communicationsAbout BluIP
BluIP is a leading provider of AI-powered cloud communications for hospitality, healthcare, and distributed enterprises. Since 2011, BluIP has replaced fragmented, connectivity-only systems with an intelligent platform combining carrier-grade voice, multi-channel engagement, and conversational AI. Organizations reduce missed revenue, streamline administrative workload, and resolve guest, customer and patient needs faster. Backed by secure, redundant infrastructure and strategic partnerships, BluIP delivers resilient, scalable solutions that drive revenue, efficiency, and loyalty. BluIP is a DEVone Technology Partner and a NiCE Authorized Reseller.About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, and delivering proven measurable outcomes.MEDIA CONTACT
Beth McClure
Head of Marketing, BluIP
(866) 443-6494
info@bluip.com View original content to download multimedia:https://www.prnewswire.com/news-releases/bluip-and-nice-deliver-enterprise-wide-intelligence-with-unified-ucaas--ccaas-solution-302793139.htmlSOURCE BluIP, Inc. Original: BluIP and NiCE Deliver Enterprise-Wide Intelligence with Unified UCaaS + CCaaS Solution

NiCE (NICE) falls after weaker-than-expected second-quarter revenue outlookMay 6, 2026 8:24 AM
IH Market News NiCE (NASDAQ:NICE) reported first-quarter results on Wednesday that exceeded Wall Street expectations, but shares dropped more than 9% in premarket trading after the company issued softer-than-expected revenue guidance for the second quarter.The cloud software provider posted adjusted earnings per share of $2.64, beating analyst estimates of $2.52 by $0.12.Revenue rose 9.8% year over year to $768.6 million, also ahead of consensus forecasts of $760.94 million. Second-quarter revenue guidance disappoints investors NiCE forecast second-quarter revenue in a range of $761 million to $771 million.The midpoint of $766 million came in below analyst expectations of $777.4 million, creating a shortfall of roughly $11.4 million versus consensus estimates.The weaker guidance overshadowed otherwise solid quarterly performance and pressured the stock following the earnings release. Cloud and AI businesses continue to expand Cloud revenue increased 14.6% year over year during the first quarter to $603.4 million.The company also reported that AI annual recurring revenue surged 66% from the prior year, reflecting continued demand for its AI-focused customer experience platform. Company boosts full-year EPS outlook NiCE repurchased approximately $253 million worth of shares during the quarter.The company also raised its full-year 2026 adjusted earnings-per-share guidance to a range of $10.98 to $11.18.The updated forecast came in slightly above analyst consensus estimates of $10.95 per share.Meanwhile, full-year revenue guidance was maintained between $3.17 billion and $3.19 billion, broadly in line with Wall Street expectations of $3.18 billion.“We delivered a solid start to 2026, reflecting disciplined execution and strong momentum across our AI-native CX platform,” said Scott Russell, chief executive officer of the company.“In the first quarter, we exceeded the high end of our guidance on both revenue and non-GAAP EPS, and delivered cloud revenue growth of 14.6% year over year.” Company updates cloud growth expectations For the second quarter, NiCE expects adjusted earnings per share between $2.60 and $2.70, compared with analyst expectations of $2.63.The company also updated its full-year cloud revenue growth forecast, now expecting annual growth between 13% and 15%.NiCE stock price Original: NiCE (NICE) falls after weaker-than-expected second-quarter revenue outlook

NiCE Reports 10% Year-Over-Year Revenue Growth Driven by 14.6% Cloud Revenue Growth in First Quarter 2026May 6, 2026 5:30 AM
Business Wire Q1 2026 AI ARR increased 66% year over year Share repurchases in Q1 2026 of $253 million Company raises full-year 2026 EPS guidance NiCE (NASDAQ: NICE) today announced results for the first quarter ended March 31, 2026, as compared to the corresponding period of the previous year. First Quarter 2026 Financial Highlights* GAAP Non-GAAP Total revenue was $768.6 million and increased 9.8% Total revenue was $768.6 million and increased 9.8% Cloud revenue was $603.4 million and increased 14.6% Cloud revenue was $603.4 million and increased 14.6% Operating income was $126.8 million with operating margin of 16.5% Operating income was $199.7 million with operating margin of 26.0% Diluted EPS was $0.77 Diluted EPS was $2.64 Net cash provided by operating activities was $179.2 million     *For all periods presented, there were no adjustments to the GAAP revenue, and thus the non-GAAP revenue is equal to the GAAP revenue presented. “We delivered a solid start to 2026, reflecting disciplined execution and strong momentum across our AI-native CX platform,” said Scott Russell, CEO of NiCE. “In the first quarter, we exceeded the high end of our guidance on both revenue and non-GAAP EPS, and delivered cloud revenue growth of 14.6% year over year. AI remains a powerful growth driver, with AI ARR increasing 66% year over year and included in 100% of our CXone enterprise deals, highlighting the growing adoption of our AI solutions at scale. International markets were another area of strength, with 30% revenue growth as we continue to expand large enterprise deployments globally.” Mr. Russell continued, “Eight months after closing Cognigy, integration is ahead of plan and execution is accelerating. Together, NiCE and Cognigy offer the only fully AI-native CX platform that unifies voice, digital, and agentic AI at enterprise scale, delivering measurable outcomes for customers in production environments. AI is expanding our market opportunity beyond the contact center, and with strong bookings momentum, and increasing partner contribution, we are well positioned to extend our leadership in CX AI and drive sustained growth in 2026 and beyond.” GAAP Financial Highlights for the First Quarter Ended March 31: Revenues:
First quarter 2026 total revenues increased 9.8% year over year to $768.6 million compared to $700.2 million for the first quarter of 2025. Gross Profit:
First quarter 2026 gross profit was $494.8 million compared to $468.1 million for the first quarter of 2025. First quarter 2026 gross margin was 64.4% compared to 66.9% for the first quarter of 2025. Operating Income:
First quarter 2026 operating income was $126.8 million compared to $148.2 million for the first quarter of 2025. First quarter 2026 operating margin was 16.5% compared to 21.2% for the first quarter of 2025. Net Income:
First quarter 2026 net income was $46.8 million compared to $129.3 million for the first quarter of 2025. First quarter 2026 net income margin was 6.1% compared to 18.5% for the first quarter of 2025. Fully Diluted Earnings Per Share:
Fully diluted earnings per share for the first quarter of 2026 was $0.77 compared to $2.01 in the first quarter of 2025. Cash Flow and Cash Balance:
First quarter 2026 operating cash flow was $179.2 million. In the first quarter of 2026, $253.3 million was used for share repurchases. As of March 31, 2026, total cash and cash equivalents, and short-term investments were $304.1 million, with no outstanding debt. Non-GAAP Financial Highlights for the First Quarter Ended March 31: Revenues:
First quarter 2026 non-GAAP total revenues increased 9.8% year over year to $768.6 million compared to $700.2 million for the first quarter of 2025. Gross Profit:
First quarter 2026 non-GAAP gross profit was $525.5 million compared to $489.2 million for the first quarter of 2025. First quarter 2026 non-GAAP gross margin was 68.4% compared to 69.9% for the first quarter of 2025. Operating Income:
First quarter 2026 non-GAAP operating income was $199.7 million compared to $213.6 million for the first quarter of 2025. First quarter 2026 non-GAAP operating margin was 26.0% compared to 30.5% for the first quarter of 2025. Net Income:
First quarter 2026 non-GAAP net income was $160.1 million compared to $185.0 million for the first quarter of 2025. First quarter 2026 non-GAAP net income margin totaled 20.8% compared to 26.4% for the first quarter of 2025. Fully Diluted Earnings Per Share:
First quarter 2026 non-GAAP fully diluted earnings per share was $2.64 compared to $2.87 for the first quarter of 2025. Second Quarter and Full Year 2026 Guidance: Second-Quarter 2026:
Second-quarter 2026 non-GAAP total revenues are expected to be in a range of $761 million to $771 million, representing 5.5% year over year growth at the midpoint.
Second-quarter 2026 non-GAAP fully diluted earnings per share are expected to be in a range of $2.60 to $2.70. Full-Year 2026:
Full-year 2026 non-GAAP total revenues are reiterated and expected to be in a range of $3,170 million to $3,190 million, representing 8.0% year over year growth at the midpoint.
Full-year 2026 non-GAAP fully diluted earnings per share are now expected to be in a range of $10.98 to $11.18. The above full year 2026 guidance includes the updated expectation of 13%-15% year over year growth in cloud revenue. Quarterly Results Conference Call NiCE management will host its earnings conference call today, May 6, 2026, at 8:30 AM ET, 13:30 GMT, 15:30 Israel, to discuss the results and the company's outlook. A live webcast and replay will be available on the Investor Relations page of the Company’s website. To access, please register by clicking here: https://www.nice.com/investor-relations/upcoming-event. Explanation of Non-GAAP measures
Non-GAAP financial measures are included in this press release. Non-GAAP financial measures consist of GAAP financial measures adjusted to exclude share-based compensation, amortization of acquired intangible assets, acquisition related expenses, gains on intercompany foreign currency transactions, amortization of deferred financing costs, amortization of discount on debt, the tax effect of the Non-GAAP adjustments, and the tax rate impact resulting from the non-U.S. intercompany transaction. The Company believes that these Non-GAAP financial measures, used in conjunction with the corresponding GAAP measures, provide investors with useful supplemental information about the ongoing financial performance of our business. Our management regularly uses our supplemental Non-GAAP financial measures internally to understand, manage and evaluate our business and to make financial, strategic and operating decisions. These Non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Our Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. These Non-GAAP financial measures may differ materially from the Non-GAAP financial measures used by other companies. Reconciliation between results on a GAAP and Non-GAAP basis is provided in a table immediately following the Consolidated Statements of Income. The Company provides guidance only on a Non-GAAP basis. A reconciliation of guidance from a GAAP to Non-GAAP basis is not available due to the unpredictability and uncertainty associated with future events that would be reported in GAAP results and would require adjustments between GAAP and Non-GAAP financial measures, including the impact of future possible business acquisitions. Accordingly, a reconciliation of the guidance based on Non-GAAP financial measures to corresponding GAAP financial measures for future periods is not available without unreasonable effort. About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Trademark Note: NiCE and the NiCE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of their respective owners. For a full list of NiCE trademarks, please see: http://www.nice.com/nice-trademarks. Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as “believe”, “expect”, “seek”, “may”, “will”, “intend”, “should”, “project”, “anticipate”, “plan”, and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Company’s management regarding the future of the Company’s business, performance, future plans and strategies, projections, anticipated events and trends, the economic environment, and other future conditions. Examples of forward-looking statements include guidance regarding the Company’s revenue and earnings and the growth of our cloud, analytics and artificial intelligence business. Forward looking statements are inherently subject to significant uncertainties, contingencies, and risks, including, economic, competitive and other factors, which are difficult to predict and many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance, and investors should not place undue reliance on them. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements. These factors, include, but are not limited to, risks associated with changes in economic and business conditions, competition, successful execution of the Company’s growth strategy, success and growth of the Company’s cloud Software-as-a-Service business, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and personnel, the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners, rapid changes in technology and market requirements, the implementation of AI capabilities in certain products and services; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications, loss of market share, cyber security attacks or other security incidents, privacy concerns and legislation impacting the Company’s business, changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy, our ability to recruit and retain qualified personnel, the effect of newly enacted or modified laws, regulation or standards on the Company and our products, and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). You are encouraged to carefully review the section entitled “Risk Factors” in our latest Annual Report on Form 20-F and our other filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance. The forward-looking statements contained in this press release speak only as of the date hereof, and the Company undertakes no obligation to update or revise them, whether as a result of new information, future developments or otherwise, except as required by law. ### NICE LTD. AND SUBSIDIARIES CONDENSED CONSOLIDATED BALANCE SHEETS U.S. dollars in thousands   March 31, December 31, 2026 2025 Unaudited Audited   ASSETS   CURRENT ASSETS: Cash and cash equivalents $ 257,539 $ 379,388 Short-term investments   46,528   38,010 Trade receivables   767,275   737,954 Prepaid expenses and other current assets   230,404   223,780     Total current assets   1,301,746   1,379,132   LONG-TERM ASSETS: Property and equipment, net   194,095   189,395 Deferred tax assets   178,867   198,213 Other intangible assets, net   551,482   587,599 Operating lease right-of-use assets   75,850   78,064 Goodwill   2,437,484   2,440,532 Prepaid expenses and other long-term assets   243,121   233,095     Total long-term assets   3,680,899   3,726,898   TOTAL ASSETS $ 4,982,645 $ 5,106,030   LIABILITIES AND SHAREHOLDERS' EQUITY   CURRENT LIABILITIES: Trade payables $ 101,917 $ 100,782 Deferred revenues and advances from customers   356,096   303,911 Current maturities of operating leases   13,591   13,742 Accrued expenses and other liabilities   591,244   469,192   Total current liabilities   1,062,848   887,627   LONG-TERM LIABILITIES: Deferred revenues and advances from customers   57,479   61,392 Operating leases   72,485   75,059 Deferred tax liabilities   16,454   109,993 Other long-term liabilities   96,999   95,431   Total long-term liabilities   243,417   341,875   SHAREHOLDERS' EQUITY Nice Ltd's equity   3,676,380   3,876,528   TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY $ 4,982,645 $ 5,106,030 NICE LTD. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF INCOME U.S. dollars in thousands (except per share amounts)   Quarter ended March 31, 2026 2025 Unaudited Unaudited   Revenue: Cloud $ 603,365   $ 526,323   Services   123,968     140,203   Product   41,284     33,666   Total revenue   768,617     700,192     Cost of revenue: Cloud   219,410     179,474   Services   48,270     46,243   Product   6,138     6,363   Total cost of revenue   273,818     232,080     Gross profit   494,799     468,112     Operating expenses: Research and development, net   97,476     89,102   Selling and marketing   185,106     161,434   General and administrative   85,467     69,407   Total operating expenses   368,049     319,943     Operating income   126,750     148,169     Financial and other income, net   (19,318 )   (15,850 )   Income before tax   146,068     164,019   Taxes on income   99,254     34,729   Net income $ 46,814   $ 129,290       Earnings per share: Basic $ 0.78   $ 2.04   Diluted $ 0.77   $ 2.01     Weighted average shares outstanding: Basic   59,920     63,354   Diluted 60,603   64,368 NICE LTD. AND SUBSIDIARIES CONSOLIDATED CASH FLOW STATEMENTS U.S. dollars in thousands Quarter ended March 31, 2026 2025 Unaudited Unaudited   Operating Activities   Net income $ 46,814   $ 129,290   Adjustments to reconcile net income to net cash provided by operating activities: Depreciation and amortization   61,842     43,441   Share-based compensation   35,392     43,337   Amortization of premium and discount and accrued interest on marketable securities   (109 )   (2,275 ) Deferred taxes, net   (74,061 )   (21,537 ) Changes in operating assets and liabilities: Trade Receivables, net   (30,141 )   4,678   Prepaid expenses and other current assets   9,190     28,555   Operating lease right-of-use assets   2,960     5,897   Trade payables   2,291     (53,291 ) Accrued expenses and other current liabilities   96,097     49,518   Deferred revenue   49,426     69,574   Operating lease liabilities   (3,443 )   (10,189 ) Amortization of discount on debt   -     421   Gains on intercompany foreign currency transactions   (17,835 )   -   Other   823     (2,348 ) Net cash provided by operating activities   179,246     285,071     Investing Activities   Purchase of property and equipment   (9,376 )   (3,667 ) Purchase of Investments   (15,748 )   (49,454 ) Proceeds from sales of marketable investments   7,192     58,358   Capitalization of internal use software costs   (21,080 )   (16,766 ) Payments for business acquisitions, net of cash acquired   -     (36,466 ) Net cash used in investing activities   (39,012 )   (47,995 )   Financing Activities   Proceeds from issuance of shares upon exercise of options   57     675   Purchase of treasury shares   (253,250 )   (252,329 ) Payment of deferred financing costs   (2,470 )   -   Net cash used in financing activities   (255,663 )   (251,654 )   Effect of exchange rates on cash and cash equivalents   (2,870 )   1,147     Net change in cash, cash equivalents and restricted cash   (118,299 )   (13,431 ) Cash, cash equivalents and restricted cash, beginning of period $ 382,007   $ 485,032     Cash, cash equivalents and restricted cash, end of period $ 263,708   $ 471,601     Reconciliation of cash, cash equivalents and restricted cash reported in the consolidated balance sheet: Cash and cash equivalents $ 257,539   $ 469,532   Restricted cash included in other current assets $ 6,169   $ 2,069   Total cash, cash equivalents and restricted cash shown in the statement of cash flows $ 263,708   $ 471,601 NICE LTD. AND SUBSIDIARIES RECONCILIATION OF GAAP TO NON-GAAP RESULTS U.S. dollars in thousands (except per share amounts)   Quarter ended March 31, 2026 2025 GAAP revenues $ 768,617   $ 700,192   Non-GAAP revenues $ 768,617   $ 700,192       GAAP cost of revenue $ 273,818   $ 232,080   Amortization of acquired intangible assets on cost of cloud   (26,942 )   (15,403 ) Cost of cloud revenue adjustment (1)   (2,391 )   (3,178 ) Cost of services revenue adjustment (1)   (1,320 )   (2,455 ) Cost of product revenue adjustment (1)   (9 )   (22 ) Non-GAAP cost of revenue $ 243,156   $ 211,022       GAAP gross profit $ 494,799   $ 468,112   Gross profit adjustments   30,662     21,058   Non-GAAP gross profit $ 525,461   $ 489,170       GAAP operating expenses $ 368,049   $ 319,943   Research and development (1)   (3,282 )   (4,693 ) Sales and marketing (1)   (10,288 )   (15,414 ) General and administrative (1,2)   (19,585 )   (19,558 ) Amortization of acquired intangible assets   (9,155 )   (4,693 ) Non-GAAP operating expenses $ 325,739   $ 275,585       GAAP financial and other income, net $ (19,318 ) $ (15,850 ) Amortization of discount on debt   -     (421 ) Amortization of deferred financing costs   (128 )   -   Gains on intercompany foreign currency transactions   17,835     -   Non-GAAP financial and other income, net $ (1,611 ) $ (16,271 )     GAAP taxes on income $ 99,254   $ 34,729   Tax adjustments re non-GAAP adjustments   (57,981 )   10,093   Non-GAAP taxes on income $ 41,273   $ 44,822       GAAP net income $ 46,814   $ 129,290   Amortization of acquired intangible assets   36,097     20,096   Share-based compensation (1)   36,875     44,925   Acquisition related expenses (2)   -     395   Amortization of discount on debt   -     421   Amortization of deferred financing costs   128     -   Gains on intercompany foreign currency transactions   (17,835 )   -   Tax adjustments re non-GAAP adjustments   57,981     (10,093 ) Non-GAAP net income $ 160,060   $ 185,034       GAAP diluted earnings per share $ 0.77   $ 2.01     Non-GAAP diluted earnings per share $ 2.64   $ 2.87     Shares used in computing GAAP diluted earnings per share   60,603     64,368     Shares used in computing non-GAAP diluted earnings per share   60,603     64,368   NICE LTD. AND SUBSIDIARIES RECONCILIATION OF GAAP TO NON-GAAP RESULTS (continued) U.S. dollars in thousands     (1) Share-based compensation Quarter ended March 31, 2026 2025   Cost of cloud revenue $ 2,391 $ 3,178 Cost of services revenue   1,320   2,455 Cost of product revenue   9   22 Research and development   3,282   4,693 Sales and marketing   10,288   15,414 General and administrative   19,585   19,163 $ 36,875 $ 44,925       (2) Acquisition related expenses Quarter ended March 31, 2026 2025   Cost of cloud revenue $ - $ - Research and development   -   - Sales and marketing   -   - General and administrative   -   395 $ - $ 395 NICE LTD. AND SUBSIDIARIES RECONCILIATION OF GAAP NET INCOME TO NON-GAAP EBITDA U.S. dollars in thousands     Quarter ended March 31, 2026 2025 Unaudited Unaudited   GAAP net income $ 46,814   $ 129,290   Non-GAAP adjustments: Depreciation and amortization   61,842     43,441   Share-based compensation   35,392     43,337   Financial and other income, net   (19,318 )   (15,850 ) Acquisition related expenses   -     395   Taxes on income   99,254     34,729   Non-GAAP EBITDA $ 223,984   $ 235,342 NICE LTD. AND SUBSIDIARIES NON-GAAP RECONCILIATION - FREE CASH FLOW FROM CONTINUING OPERATIONS U.S. dollars in thousands     Quarter ended March 31, 2026 2025 Unaudited Unaudited   Net cash provided by operating activities $ 179,246   $ 285,071     Purchase of property and equipment   (9,376 )   (3,667 ) Capitalization of internal use software costs   (21,080 )   (16,766 )   Free Cash Flow (a) $ 148,790   $ 264,638     (a) Free cash flow from continuing operations is defined as operating cash flows from continuing operations less capital expenditures of the continuing operations and less capitalization of internal use software costs.   View source version on businesswire.com: https://www.businesswire.com/news/home/20260506659399/en/ Investor Relations Contact
Ryan Gilligan, +1-551-417-2531,

NiCE Cognigy Unveils Breakthrough Agentic AI Innovations at Nexus 2026March 10, 2026 7:00 PM
Business Wire
New capabilities help brands generate, test, and scale AI Agents from engagement data, deliver seamless voice and digital journeys, and securely connect with the growing AI ecosystem through MCP.


NiCE (Nasdaq: NICE) today announced a series of breakthrough innovations for NiCE Cognigy at Nexus 2026, its global CX AI Summit, advancing how enterprises discover, engineer, orchestrate, and scale AI Agents within a governed operating model that continuously senses, decides, acts, and improves across systems.


“Agentic AI is becoming the operating layer of the enterprise,” said Philipp Heltewig, General Manager, NiCE Cognigy and Chief AI Officer. “The challenge is no longer experimentation—it is how to run AI with visibility, accountability, and measurable performance. The innovations we’re unveiling at Nexus are designed for exactly that.”


Breakthrough Innovations Unveiled



Automation Opportunity: From Noise to Strategy to AI Agents

NiCE Cognigy introduced an automation discovery capability that analyzes engagement data—chats, voice, routing signals, and performance metrics—to identify automation opportunities and generate AI Agents from high-impact use cases. The result is a closed loop from engagement data to deployable AI Agents, accelerating time to value and aligning AI investment with measurable business outcomes.



Embedded Multivariate Testing: Evidence-Based AI Agent Evals

Embedded Multivariate Testing enables controlled side-by-side comparisons across prompts, guardrails, routing logic, fulfillment strategies, and foundation models. By simulating large-scale interactions before release, enterprises can assess containment, compliance, and experience impact in advance—shifting AI evaluation from static QA to continuous performance engineering.



Multimodal, Proactive, Hybrid Journeys: One Coherent Experience Layer

NiCE Cognigy unifies voice, visual interfaces, structured forms, and backend workflows into one synchronized journey with shared context. AI Agents can initiate proactive interactions and transition seamlessly into live conversations. Integrated human handover and asynchronous “agent unblocking” enable AI and human experts to collaborate without disrupting the customer experience—supporting a scalable hybrid workforce model.



Advanced Conversation Analytics: From Quantitative KPIs to Qualitative Intelligence

NiCE Cognigy announced enhanced Conversation Analyzer capabilities that apply LLM-based evaluation to production transcripts, moving beyond traditional KPI dashboards. Enterprises can assess interactions against configurable quality parameters, detect anomalies, surface root causes, and track performance trends—transforming conversation data into qualitative insight for continuous, data-driven AI performance management.



Advancing MCP Integration: From AI Customers to AI-Run Operations

NiCE Cognigy expanded its integration with the Model Context Protocol (MCP), enabling secure interoperability with external AI tools and development environments while making Cognigy capabilities available as governed services for enterprise AI ecosystems.



AI Leaders Share Real-World Execution

Nexus 2026 convenes AI and transformation leaders from global brands including Allianz, Lufthansa Group, Generali, SKY, and Openreach (BT), alongside industry experts from Accenture, Deloitte, and Microsoft who shared how they are redesigning workflows, governing hybrid workforces, and scaling AI into mission-critical operations.


“We are at the beginning of a structural shift in how enterprises operate,” said Scott Russell, CEO, NiCE. “In customer experience, AI is no longer a feature layered onto software—it is becoming the intelligence that runs it. The companies that win will be those that design for a hybrid workforce, where humans and AI systems work as one coordinated engine. Our role is to give enterprises the scale, resilience, and architectural foundation to turn Agentic AI into a continuous source of growth, adaptability, and competitive advantage.”


About NiCE

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.


Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.


Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Heltewig and Mr. Russell, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260310494828/en/
Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors

Ryan Gilligan, +1 551 417-2531, ir@nice.com, ET

Omri Arens, +972 3 763-0127, ir@nice.com, CET


Original: NiCE Cognigy Unveils Breakthrough Agentic AI Innovations at Nexus 2026

NiCE Wins Best Innovation for Customer Experience at Enterprise Connect 2026March 10, 2026 5:49 PM
Business Wire
Recognized for its industry-first innovation that transforms enterprise interaction data into production-ready AI agents, and accelerates AI-first customer experience from insight to execution


NiCE (Nasdaq: NICE) today announced that it was recognized for Best Innovation for Customer Experience at Enterprise Connect 2026, a leading conference and exhibition for enterprise communications and collaboration. The award was presented to NiCE for its industry-first innovation that identifies, builds, and deploys production-ready AI agents directly from enterprise data.


Best Innovation for Customer Experience recognizes technologies that demonstrate significant advancement, innovation, and measurable business impact in customer engagement.


Built on NiCE’s AI-native customer engagement platform, the new capability analyzes structured and unstructured data across voice, digital, self-service, workflows, and human interactions to pinpoint where AI will deliver the greatest business value. It quantifies the projected impact and automatically builds production-ready NiCE AI Agents within the same platform, eliminating prolonged pilot cycles and fragmented automation strategies.


Unlike analytics tools that stop at dashboards or point AI solutions that operate in isolation, NiCE unifies discovery, deployment, and governance within a single digital front door for customer engagement. Powered by billions of customer interactions annually, the platform continuously learns from real-world performance and optimizes AI agents through enterprise-grade guardrails and AI Ops controls — driving higher containment, reduced handle time, and faster speed to value.


Eric Krapf, Program Chair, Enterprise Connect, said, “Enterprise Connect is proud to recognize NiCE for Best Innovation for Customer Experience. NiCE’s new AI agent capability represents a significant advancement in how enterprises operationalize AI, transforming customer interaction data into scalable, production-ready automation with measurable business impact.”


Jeff Comstock, President, CX Product & Technology, NiCE, said, “This recognition validates a fundamental shift in how enterprises deploy AI. NiCE’s latest AI agent innovation starts with real interaction data, quantifies the impact, and moves directly to execution. It’s disciplined, scalable AI, designed to produce outcomes, not experiments.”


Learn more about NiCE’s newest AI agent capability here.


Winners were announced during an awards presentation at Enterprise Connect 2026. For more information: https://enterpriseconnect.com/.


About Enterprise Connect

For over 35 years, Enterprise Connect has stood at the forefront of enterprise communications, collaboration, and customer experience in North America. Delivering an impactful blend of industry-best conference tracks, innovative networking experiences, dynamic expo activations, and year-round digital engagement, Enterprise Connect also provides the very best in webinar hosting, virtual events and newsletters. Bringing together IT executives, vendors, analysts, or channel partners, attendees engage with influential peers and critical innovations across themes like AI-powered systems, CX platforms, cloud migration, and modern workplace strategies. Enterprise Connect is organized by Informa, a leading international events, digital services and academic research group. Informa is a FTSE 100 company, with 14,000 colleagues working in 30 countries. www.enterpriseconnect.com


About NiCE

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.


Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.


Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Comstock, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260309144990/en/
Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET


Investors

Ryan Gilligan, +1 551 417-2531, ir@nice.com, ET

Omri Arens, +972 3 763-0127, ir@nice.com, CET


Original: NiCE Wins Best Innovation for Customer Experience at Enterprise Connect 2026

NiCE Reports 14% Year-Over-Year Cloud Revenue Growth for Fourth Quarter and 13% Growth for Full Year 2025February 19, 2026 5:30 AM
Business Wire

Company expects 14.5%-15.0% year over year cloud revenue growth for full year 2026



Year-end ’25 cloud backlog growth accelerates to 25% year over year



Q4 2025 AI ARR increased 66% year over year



Company announces new $600 million share repurchase program



NiCE (NASDAQ: NICE) today announced results for the fourth quarter and full year ended December 31, 2025, as compared to the corresponding periods of the previous year.


Fourth Quarter 2025 Financial Highlights




GAAP






Non-GAAP








Total revenue was $786.5 million and increased 9%






Total revenue was $786.5 million and increased 9%








Cloud revenue was $608.3 million and increased 14%






Cloud revenue was $608.3 million and increased 14%








Operating income was $176.2 million and increased 14%






Operating income was $243.8 million and increased 7%








Operating margin was 22.4% compared to 21.4% last year






Operating margin was 31.0% compared to 31.5% last year








Diluted EPS was $2.41 and increased 57%






Diluted EPS was $3.24 and increased 7%








Net cash provided by operating activities was $179.7 million






 







Full Year 2025 Financial Highlights




GAAP






Non-GAAP








Total revenue was $2,945.4 million and increased 8%






Total revenue was $2,945.4 million and increased 8%








Cloud revenue was $2,238.4 million and increased 13%






Cloud revenue was $2,238.4 million and increased 13%








Operating income was $645.8 million and increased 18%






Operating income was $907.9 million and increased 7%








Operating margin was 21.9% compared to 20.0% last year






Operating margin was 30.8% compared to 31.1% last year








Diluted EPS was $9.67 and increased 43%






Diluted EPS was $12.30 and increased 11%








Net cash provided by operating activities was $716.5 million






 







“We’re pleased to report a strong fourth quarter and close to a transformative year for NiCE, reflecting disciplined execution and accelerating AI momentum,” said Scott Russell, CEO of NiCE. “For the full year, we delivered total revenue growth of 8% and cloud revenue growth of 13%, both at the high end of our guidance. Our strong cloud revenue growth was driven by continued momentum in our AI offerings, growing traction in the large enterprise segment, and robust performance across international markets. In the fourth quarter 2025, AI ARR increased 66% year over year to $328 million, and AI was included in 100% of our new seven-figure CXone deals for the full year 2025, underscoring strong enterprise demand for our AI-native platform.”


Mr. Russell continued, “As we enter 2026, we are building on this strength with strong bookings momentum, expanding backlog, and accelerating international growth. Together with Cognigy, NiCE is the only provider offering a fully AI-native CX platform that unifies voice, digital, and agentic AI at enterprise scale. AI is expanding our market opportunity beyond the contact center, and we are moving with speed and focus to capitalize on this generational shift — positioning NiCE to extend our market leadership in CX AI and accelerate cloud growth in 2026 and beyond.”


GAAP Financial Highlights for the Fourth Quarter and Full Year Ended December 31:


Revenues:

Fourth quarter 2025 total revenues increased 9% year over year to $786.5 million compared to $721.6 million for the fourth quarter of 2024.

Full year 2025 total revenues increased 8% to $2,945.4 million compared to $2,735.3 million for the full year 2024.


Gross Profit:

Fourth quarter 2025 gross profit was $513.9 million compared to $489.2 million for the fourth quarter of 2024. Fourth quarter 2025 gross margin was 65.3% compared to 67.8% for the fourth quarter of 2024.

Full year 2025 gross profit was $1,956.1 million compared to $1,825.7 million for the full year 2024. Full year 2025 gross margin was 66.4% compared to 66.7% for the full year 2024.


Operating Income:

Fourth quarter 2025 operating income increased 14% to $176.2 million compared to $154.3 million for the fourth quarter of 2024. Fourth quarter 2025 operating margin was 22.4% compared to 21.4% for the fourth quarter of 2024.

Full year 2025 operating income was $645.8 million compared to $546.0 million for the full year 2024. Full year 2025 operating margin was 21.9% compared to 20.0% for the full year 2024.


Net Income:

Fourth quarter 2025 net income increased 51% to $150.6 million compared to $99.5 million for the fourth quarter of 2024. Fourth quarter 2025 net income margin was 19.1% compared to 13.8% for the fourth quarter of 2024.

Full year 2025 net income was $612.1 million compared to $442.6 million for the full year 2024. Full year 2025 net income margin was 20.8% compared to 16.2% for the full year 2024.


Fully Diluted Earnings Per Share:

Fully diluted earnings per share for the fourth quarter of 2025 increased 57% to $2.41 compared to $1.54 in the fourth quarter of 2024.

Fully diluted earnings per share for the full year 2025 increased 43% to $9.67 compared to $6.76 for the full year 2024.


Cash Flow and Cash Balance:

Fourth quarter 2025 operating cash flow was $179.7 million and full year 2025 operating cash flow was $716.5 million.

In the fourth quarter 2025, $165.2 million was used for share repurchases and for the full year 2025, $488.9 million were used for share repurchases.

As of December 31, 2025, total cash and cash equivalents, and short-term investments were $417.4 million, with no outstanding debt.


Non-GAAP Financial Highlights for the Fourth Quarter and Full Year Ended December 31:


Revenues:

Fourth quarter 2025 non-GAAP total revenues increased 9% year over year to $786.5 million compared to $721.6 million for the fourth quarter of 2024.

Full year 2025 non-GAAP total revenues increased 8% to $2,945.4 million compared to $2,735.3 million for the full year 2024.


Gross Profit:

Fourth quarter 2025 non-GAAP gross profit was $544.9 million compared to $515.3 million for the fourth quarter of 2024. Fourth quarter 2025 non-GAAP gross margin was 69.3% compared to 71.4% for the fourth quarter of 2024.

Full year 2025 gross profit was $2,049.5 million compared to $1,942.7 million for the full year 2024. Full year 2025 non-GAAP gross margin was 69.6% compared to 71.0% for the full year 2024.


Operating Income:

Fourth quarter 2025 non-GAAP operating income was $243.8 million compared to $227.3 million for the fourth quarter of 2024. Fourth quarter 2025 non-GAAP operating margin was 31.0% compared to 31.5% for the fourth quarter of 2024.

Full year 2025 non-GAAP operating income was $907.9 million compared to $849.6 million for the full year 2024. Full year 2025 non-GAAP operating margin was 30.8% compared to 31.1% for the full year 2024.


Net Income:

Fourth quarter 2025 non-GAAP net income was $202.7 million compared to $195.8 million for the fourth quarter of 2024. Fourth quarter 2025 non-GAAP net income margin totaled 25.8% compared to 27.1% for the fourth quarter of 2024.

Full year 2025 non-GAAP net income was $778.8 million compared to $728.4 million for the full year 2024. Full year 2025 non-GAAP net income margin was 26.4% compared to 26.6% for the full year 2024.


Fully Diluted Earnings Per Share:

Fourth quarter 2025 non-GAAP fully diluted earnings per share was $3.24 compared to $3.02 for the fourth quarter of 2024.

Full year 2025 non-GAAP fully diluted earnings per share was $12.30 compared to $11.12 for the full year 2024.


Balance Sheet and Capital Return Update:


On February 18, 2026, NiCE entered into a secured Credit Agreement with certain lenders and JPMorgan Chase Bank, N.A., as administrative agent. The Credit Agreement provides for a $300 million revolving credit facility, and is subject to customary closing conditions. Unless terminated earlier, the commitments under the revolving credit facility will expire on February 17, 2029. The facility provides additional liquidity and optionality while maintaining a strong balance sheet.


On February 18, 2026, NiCE’s Board of Directors authorized a new $600 million share repurchase program. The execution of this program is subject to the issuance of the Company’s audited annual financial report for the year 2025. This authorization reflects the company’s conviction in its long-term growth opportunity and durability of its cash flow generation. Following this authorization, NiCE currently has approximately $1 billion of total remaining share repurchase capacity (including previously authorized share repurchased programs which were not fully exhausted).


The new share repurchase program has an indefinite term. Share repurchases under the program will be made from time to time in open market purchases, private transactions, or other transactions as permitted by securities laws and other legal requirements. The timing and amounts of any purchases will be based on market conditions and other factors including but not limited to price, regulatory requirements, and capital availability. The program does not require the purchase of any minimum dollar amount or number of shares, and the program may be modified, suspended, or discontinued at any time without further notice.


First Quarter and Full Year 2026 Guidance:


First-Quarter 2026:

First-quarter 2026 non-GAAP total revenues are expected to be in a range of $755 million to $765 million, representing 8.5% year over year growth at the midpoint.


First-quarter 2026 non-GAAP fully diluted earnings per share are expected to be in a range of $2.45 to $2.55.


Full-Year 2026:

Full-year 2026 non-GAAP total revenues are expected to be in a range of $3,170 million to $3,190 million, representing 8.0% year over year growth at the midpoint.


Full-year 2026 non-GAAP fully diluted earnings per share are expected to be in a range of $10.85 to $11.05.


The above full year 2026 guidance includes the expectation of 14.5%-15.0% year over year growth in cloud revenue.


Quarterly Results Conference Call


NiCE management will host its earnings conference call today, February 19, 2026, at 8:30 AM ET, 13:30 GMT, 15:30 Israel, to discuss the results and the company's outlook. A live webcast and replay will be available on the Investor Relations page of the Company’s website. To access, please register by clicking here: https://www.nice.com/investor-relations/upcoming-event.


Explanation of Non-GAAP measures

Non-GAAP financial measures are included in this press release. Non-GAAP financial measures consist of GAAP financial measures adjusted to exclude share-based compensation, amortization of acquired intangible assets, acquisition related expenses, amortization of discount on debt and the tax effect of the Non-GAAP adjustments.


The Company believes that these Non-GAAP financial measures, used in conjunction with the corresponding GAAP measures, provide investors with useful supplemental information about the ongoing financial performance of our business. Our management regularly uses our supplemental Non-GAAP financial measures internally to understand, manage and evaluate our business and to make financial, strategic and operating decisions. These Non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Our Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. These Non-GAAP financial measures may differ materially from the Non-GAAP financial measures used by other companies. Reconciliation between results on a GAAP and Non-GAAP basis is provided in a table immediately following the Consolidated Statements of Income. The Company provides guidance only on a Non-GAAP basis. A reconciliation of guidance from a GAAP to Non-GAAP basis is not available due to the unpredictability and uncertainty associated with future events that would be reported in GAAP results and would require adjustments between GAAP and Non-GAAP financial measures, including the impact of future possible business acquisitions. Accordingly, a reconciliation of the guidance based on Non-GAAP financial measures to corresponding GAAP financial measures for future periods is not available without unreasonable effort.


About NiCE

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.


Trademark Note: NiCE and the NiCE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of their respective owners. For a full list of NiCE trademarks, please see: http://www.nice.com/nice-trademarks.


Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as “believe”, “expect”, “seek”, “may”, “will”, “intend”, “should”, “project”, “anticipate”, “plan”, and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Company’s management regarding the future of the Company’s business, performance, future plans and strategies, projections, anticipated events and trends, the economic environment, and other future conditions. Examples of forward-looking statements include guidance regarding the Company’s revenue and earnings and the growth of our cloud, analytics and artificial intelligence business.


Forward looking statements are inherently subject to significant uncertainties, contingencies, and risks, including, economic, competitive and other factors, which are difficult to predict and many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance, and investors should not place undue reliance on them. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements. These factors, include, but are not limited to, risks associated with changes in economic and business conditions, competition, successful execution of the Company’s growth strategy, success and growth of the Company’s cloud Software-as-a-Service business, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and personnel, the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners, rapid changes in technology and market requirements, the implementation of AI capabilities in certain products and services; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications, loss of market share, cyber security attacks or other security incidents, privacy concerns and legislation impacting the Company’s business, changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy, our ability to recruit and retain qualified personnel, the effect of newly enacted or modified laws, regulation or standards on the Company and our products, and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”).


You are encouraged to carefully review the section entitled “Risk Factors” in our latest Annual Report on Form 20-F and our other filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance. The forward-looking statements contained in this press release speak only as of the date hereof, and the Company undertakes no obligation to update or revise them, whether as a result of new information, future developments or otherwise, except as required by law.


###




NICE LTD. AND SUBSIDIARIES












CONDENSED CONSOLIDATED BALANCE SHEETS












U.S. dollars in thousands
















 






December 31,







December 31,











2025







2024











Unaudited







Audited












 




ASSETS
















 



CURRENT ASSETS:













Cash and cash equivalents







$






379,388







$






481,712









Short-term investments







 






38,010







 






1,139,996









Trade receivables







 






737,954







 






643,985









Prepaid expenses and other current assets







 






223,780







 






239,080











 







 









Total current assets







 






1,379,132







 






2,504,773












 



LONG-TERM ASSETS:













Property and equipment, net







 






189,395







 






185,292









Deferred tax assets







 






198,213







 






219,232









Other intangible assets, net







 






587,599







 






231,346









Operating lease right-of-use assets







 






78,064







 






93,083









Goodwill







 






2,440,532







 






1,849,668









Prepaid expenses and other long-term assets







 






233,095







 






212,512











 







 









Total long-term assets







 






3,726,898







 






2,791,133












 



TOTAL ASSETS







$






5,106,030







$






5,295,906












 




LIABILITIES AND SHAREHOLDERS' EQUITY
















 



CURRENT LIABILITIES:













Trade payables







$






100,782







$






110,603









Deferred revenues and advances from customers







 






303,911







 






299,367









Current maturities of operating leases







 






13,742







 






12,554









Debt







 






-







 






458,791









Accrued expenses and other liabilities







 






469,192







 






593,109












 




Total current liabilities







 






887,627







 






1,474,424












 



LONG-TERM LIABILITIES:













Deferred revenues and advances from customers







 






61,392







 






66,289









Operating leases







 






75,059







 






92,258









Deferred tax liabilities







 






109,993







 






1,965









Other long-term liabilities







 






95,431







 






57,807












 




Total long-term liabilities







 






341,875







 






218,319












 



SHAREHOLDERS' EQUITY













Nice Ltd's equity







 






3,876,528







 






3,589,742









Non-controlling interests







 






-







 






13,421












 




Total shareholders' equity







 






3,876,528







 






3,603,163












 



TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY







$






5,106,030







$






5,295,906









NICE LTD. AND SUBSIDIARIES















CONSOLIDATED STATEMENTS OF INCOME















U.S. dollars in thousands (except per share amounts)






















 





Quarter ended







Year to date










December 31,







December 31,










2025







2024







2025







2024










Unaudited







Audited







Unaudited







Audited















 



Revenue:
















Cloud






$






608,334






 







$






533,947






 







$






2,238,421






 







$






1,984,160






 









Services






 






140,600






 







 






149,650






 







 






559,989






 







 






596,031






 









Product






 






37,562






 







 






38,003






 







 






146,989






 







 






155,081






 








Total revenue






 






786,496






 







 






721,600






 







 






2,945,399






 







 






2,735,272






 















 



Cost of revenue:
















Cloud






 






215,370






 







 






180,110






 







 






770,476






 







 






699,713






 









Services






 






52,219






 







 






47,009






 







 






193,934






 







 






184,410






 









Product






 






5,054






 







 






5,267






 







 






24,844






 







 






25,401






 








Total cost of revenue






 






272,643






 







 






232,386






 







 






989,254






 







 






909,524






 















 



Gross profit






 






513,853






 







 






489,214






 







 






1,956,145






 







 






1,825,748






 















 



Operating expenses:
















Research and development, net






 






91,123






 







 






94,753






 







 






360,450






 







 






360,607






 









Selling and marketing






 






168,035






 







 






176,813






 







 






661,132






 







 






642,251






 









General and administrative






 






78,472






 







 






63,336






 







 






288,805






 







 






276,936






 








Total operating expenses






 






337,630






 







 






334,902






 







 






1,310,387






 







 






1,279,794






 















 



Operating income






 






176,223






 







 






154,312






 







 






645,758






 







 






545,954






 















 



Financial and other income, net






 






(6,453






)







 






(16,938






)







 






(58,259






)







 






(58,872






)















 



Income before tax






 






182,676






 







 






171,250






 







 






704,017






 







 






604,826






 








Taxes on income






 






32,122






 







 






71,741






 







 






91,916






 







 






162,238






 








Net income






$






150,554






 







$






99,509






 







$






612,101






 







$






442,588






 















 










 



Earnings per share:
















Basic






$






2.44






 







$






1.56






 







$






9.82






 







$






6.97






 









Diluted






$






2.41






 







$






1.54






 







$






9.67






 







$






6.76






 















 



Weighted average shares outstanding:
















Basic






 






61,802






 







 






63,720






 







 






62,333






 







 






63,483






 









Diluted






 






62,576






 







 






64,802






 







 






63,323






 







 






65,506






 









NICE LTD. AND SUBSIDIARIES




CONSOLIDATED CASH FLOW STATEMENTS


U.S. dollars in thousands












 






Quarter ended







Year to date











December 31,







December 31,











2025







2024







2025







2024











Unaudited







Audited







Unaudited







Audited
















 



Operating Activities























 



Net income






$






150,554






 







$






99,509






 







$






612,101






 







$






442,588






 








Adjustments to reconcile net income to net cash provided by operating activities:
















Depreciation and amortization






 






62,073






 







 






48,776






 







 






199,044






 







 






205,020






 









Share-based compensation






 






29,565






 







 






48,185






 







 






146,046






 







 






182,067






 









Amortization of premium and discount and accrued interest on marketable securities






 






(66






)







 






(3,135






)







 






1,468






 







 






(9,861






)









Deferred taxes, net






 






19,792






 







 






(1,312






)







 






10,495






 







 






(40,261






)









Changes in operating assets and liabilities:

















Trade Receivables, net






 






(23,107






)







 






(20,993






)







 






(75,792






)







 






(61,025






)










Prepaid expenses and other current assets






 






7,354






 







 






(2,625






)







 






40,744






 







 






25,040






 










Operating lease right-of-use assets






 






3,226






 







 






3,025






 







 






14,361






 







 






12,951






 










Trade payables






 






4,687






 







 






39,319






 







 






(15,124






)







 






43,965






 










Accrued expenses and other current liabilities






 






(30,393






)







 






63,507






 







 






(175,149






)







 






41,952






 










Deferred revenue






 






(41,882






)







 






(19,138






)







 






(22,833






)







 






3,049






 










Realized gain on marketable securities, net






 






-






 







 






-






 







 






(4,463






)







 






-






 










Operating lease liabilities






 






(2,731






)







 






(2,767






)







 






(16,309






)







 






(13,291






)









Amortization of discount on debt






 






-






 







 






430






 







 






1,210






 







 






1,834






 









Change in fair value of contingent consideration






 






-






 







 






(3,054






)







 






-






 







 






(3,054






)









Other






 






584






 







 






(205






)







 






750






 







 






1,667






 










Net cash provided by operating activities






 






179,656






 







 






249,522






 







 






716,549






 







 






832,641






 
















 



Investing Activities























 




Purchase of property and equipment






 






(3,416






)







 






(7,567






)







 






(18,920






)







 






(34,962






)









Purchase of Investments






 






(4,228






)







 






(362,822






)







 






(93,272






)







 






(938,154






)









Proceeds from sales of marketable investments






 






792






 







 






-






 







 






1,002,100






 







 






512,556






 









Proceeds from maturities of marketable investments






 






3,374






 







 






77,086






 







 






200,972






 







 






192,776






 









Capitalization of internal use software costs






 






(20,262






)







 






(16,819






)







 






(74,828






)







 






(64,805






)









Payments for business acquisitions, net of cash acquired






 






(29,509






)







 






(20,309






)







 






(856,092






)







 






(64,816






)










Net cash provided by (used in) investing activities






 






(53,249






)







 






(330,431






)







 






159,960






 







 






(397,405






)
















 



Financing Activities























 




Proceeds from issuance of shares upon exercise of options






 






86






 







 






723






 







 






1,109






 







 






3,063






 









Purchase of treasury shares






 






(165,192






)







 






(95,156






)







 






(488,911






)







 






(369,196






)









Dividends paid to noncontrolling interest






 






-






 







 






(355






)







 






-






 







 






(3,036






)









Purchase of subsidiaries shares from non-controlling interest






 






-






 







 






-






 







 






(36,466






)







 






-






 









Repayment of debt






 






-






 







 






-






 







 






(460,000






)







 






(87,435






)










Net cash used in financing activities






 






(165,106






)







 






(94,788






)







 






(984,268






)







 






(456,604






)
















 



Effect of exchange rates on cash and cash equivalents






 






535






 







 






(8,174






)







 






4,734






 







 






(6,914






)
















 



Net change in cash, cash equivalents and restricted cash






 






(38,164






)







 






(183,871






)







 






(103,025






)







 






(28,282






)








Cash, cash equivalents and restricted cash, beginning of period






$






420,171






 







$






668,903






 







$






485,032






 







$






513,314






 
















 



Cash, cash equivalents and restricted cash, end of period






$






382,007






 







$






485,032






 







$






382,007






 







$






485,032






 
















 



Reconciliation of cash, cash equivalents and restricted cash reported in the consolidated balance sheet:















Cash and cash equivalents






$






379,388






 







$






481,712






 







$






379,388






 







$






481,712






 









Restricted cash included in other current assets






$






2,619






 







$






3,320






 







$






2,619






 







$






3,320






 









Total cash, cash equivalents and restricted cash shown in the statement of cash flows






$






382,007






 







$






485,032






 







$






382,007






 







$






485,032










NICE LTD. AND SUBSIDIARIES















RECONCILIATION OF GAAP TO NON-GAAP RESULTS















U.S. dollars in thousands (except per share amounts)






















 





Quarter ended







Year to date










December 31,







December 31,










 






2025






 







 






2024






 







 






2025






 







 






2024






 








GAAP revenues






$






786,496






 







$






721,600






 







$






2,945,399






 







$






2,735,272






 








Non-GAAP revenues






$






786,496






 







$






721,600






 







$






2,945,399






 







$






2,735,272






 















 










 



GAAP cost of revenue






$






272,643






 







$






232,386






 







$






989,254






 







$






909,524






 








Amortization of acquired intangible assets on cost of cloud






 






(27,151






)







 






(19,592






)







 






(72,933






)







 






(93,370






)








Amortization of acquired intangible assets on cost of product






 






-






 







 






-






 







 






-






 







 






(410






)








Cost of cloud revenue adjustment (1,2)






 






(2,211






)







 






(3,520






)







 






(11,592






)







 






(12,549






)








Cost of services revenue adjustment (1)






 






(1,725






)







 






(2,966






)







 






(8,852






)







 






(10,472






)








Cost of product revenue adjustment (1)






 






58






 







 






(18






)







 






(7






)







 






(108






)








Non-GAAP cost of revenue






$






241,614






 







$






206,290






 







$






895,870






 







$






792,615






 















 










 



GAAP gross profit






$






513,853






 







$






489,214






 







$






1,956,145






 







$






1,825,748






 








Gross profit adjustments






 






31,029






 







 






26,096






 







 






93,384






 







 






116,909






 








Non-GAAP gross profit






$






544,882






 







$






515,310






 







$






2,049,529






 







$






1,942,657






 















 










 



GAAP operating expenses






$






337,630






 







$






334,902






 







$






1,310,387






 







$






1,279,794






 








Research and development (1,2)






 






(3,879






)







 






(6,461






)







 






(16,512






)







 






(28,822






)








Sales and marketing (1,2)






 






(8,610






)







 






(15,565






)







 






(50,739






)







 






(57,891






)








General and administrative (1,2)






 






(14,771






)







 






(21,628






)







 






(73,722






)







 






(81,042






)








Amortization of acquired intangible assets






 






(9,293






)







 






(6,263






)







 






(27,801






)







 






(22,087






)








Valuation adjustment on acquired deferred commission






 






-






 







 






-






 







 






-






 







 






24






 








Change in fair value of contingent consideration








 






3,054






 







 






-






 







 






3,054






 








Non-GAAP operating expenses






$






301,077






 







$






288,039






 







$






1,141,613






 







$






1,093,030






 















 










 



GAAP financial and other income, net






$






(6,453






)







$






(16,938






)







$






(58,259






)







$






(58,872






)








Amortization of discount on debt






 






-






 







 






(430






)







 






(1,210






)







 






(1,834






)








Realized gain on marketable securities, net






 






-






 







 






-






 







 






4,463






 







 






(115






)








Non-GAAP financial and other income, net






$






(6,453






)







$






(17,368






)







$






(55,006






)







$






(60,821






)















 










 



GAAP taxes on income






$






32,122






 







$






71,741






 







$






91,916






 







$






162,238






 








Tax adjustments re non-GAAP adjustments






 






15,429






 







 






(22,878






)







 






92,192






 







 






19,787






 








Non-GAAP taxes on income






$






47,551






 







$






48,863






 







$






184,108






 







$






182,025






 















 










 



GAAP net income






$






150,554






 







$






99,509






 







$






612,101






 







$






442,588






 








Amortization of acquired intangible assets






 






36,444






 







 






25,855






 







 






100,734






 







 






115,867






 








Valuation adjustment on acquired deferred commission






 






-






 







 






-






 







 






-






 







 






(24






)








Share-based compensation (1)






 






31,138






 







 






49,720






 







 






152,358






 







 






187,717






 








Acquisition related expenses (2)






 






-






 







 






438






 







 






9,066






 







 






3,167






 








Amortization of discount on debt






 






-






 







 






430






 







 






1,210






 







 






1,834






 








Realized gain on marketable securities, net






 






-






 







 






-






 







 






(4,463






)







 






-






 








Change in fair value of contingent consideration






 






-






 







 






(3,054






)







 






-






 







 






(2,939






)








Tax adjustments re non-GAAP adjustments






 






(15,429






)







 






22,878






 







 






(92,192






)







 






(19,787






)








Non-GAAP net income






$






202,707






 







$






195,776






 







$






778,814






 







$






728,423






 















 










 



GAAP diluted earnings per share






$






2.41






 







$






1.54






 







$






9.67






 







$






6.76






 















 



Non-GAAP diluted earnings per share






$






3.24






 







$






3.02






 







$






12.30






 







$






11.12






 















 



Shares used in computing GAAP diluted earnings per share






 






62,576






 







 






64,802






 







 






63,323






 







 






65,506






 















 



Shares used in computing non-GAAP diluted earnings per share







62,576






 








64,802






 








63,323






 








65,506










NICE LTD. AND SUBSIDIARIES















RECONCILIATION OF GAAP TO NON-GAAP RESULTS (continued)















U.S. dollars in thousands






















 



(1






)






Share-based compensation

















Quarter ended







Year to date










December 31,







December 31,










 






2025






 







 






2024







 






2025







 






2024















 




Cost of cloud revenue






$






2,211






 







$






3,520







$






11,592







$






12,487









Cost of services revenue






 






1,725






 







 






2,966







 






8,852







 






10,472









Cost of product revenue






 






(58






)







 






18







 






7







 






108









Research and development






 






3,879






 







 






6,461







 






16,512







 






28,492









Sales and marketing






 






8,610






 







 






15,554







 






50,729







 






57,230









General and administrative






 






14,771






 







 






21,201







 






64,666







 






78,928










$






31,138






 







$






49,720







$






152,358







$






187,717















 



(2






)






Acquisition related expenses

















Quarter ended







Year to date










December 31,







December 31,










 






2025






 







 






2024







 






2025







 






2024















 




Cost of cloud revenue






$






-






 







$






-







$






-







$






62









Research and development






 






-






 







 






-







 






-







 






330









Sales and marketing






 






-






 







 






11







 






10







 






661









General and administrative






 






-






 







 






427







 






9,056







 






2,114










$






-






 







$






438







$






9,066







$






3,167









NICE LTD. AND SUBSIDIARIES















RECONCILIATION OF GAAP NET INCOME TO NON-GAAP EBITDA














U.S. dollars in thousands






















 





Quarter ended







Year to date










December 31,







December 31,










2025







2024







2025







2024










Unaudited







Audited







Unaudited







Audited















 



GAAP net income






$






150,554






 







$






99,509






 







$






612,101






 







$






442,588






 








Non-GAAP adjustments:
















Depreciation and amortization






 






62,073






 







 






48,776






 







 






199,044






 







 






205,020






 









Share-based compensation






 






29,565






 







 






48,185






 







 






146,046






 







 






182,067






 









Financial and other income, net






 






(6,453






)







 






(16,938






)







 






(58,259






)







 






(58,872






)









Acquisition related expenses






 






-






 







 






438






 







 






9,066






 







 






3,167






 









Change in fair value of contingent consideration






 






-






 







 






(3,054






)







 






-






 







 






(3,054






)









Valuation adjustment on acquired deferred commission






 






-






 







 






-






 







 






-






 







 






(24






)









Taxes on income






 






32,122






 







 






71,741






 







 






91,916






 







 






162,238






 








Non-GAAP EBITDA






$






267,861








$






248,657








$






999,914








$






933,130










NICE LTD. AND SUBSIDIARIES















NON-GAAP RECONCILIATION - FREE CASH FLOW FROM CONTINUING OPERATIONS










U.S. dollars in thousands






















 





Quarter ended







Year to date










December 31,







December 31,










2025







2024







2025







2024










Unaudited







Audited







Unaudited







Audited















 



Net cash provided by operating activities






$






179,656






 







$






249,522






 







$






716,549






 







$






832,641






 















 


Purchase of property and equipment

 






(3,416






)







 






(7,567






)







 






(18,920






)







 






(34,962






)







Capitalization of internal use software costs

 






(20,262






)







 






(16,819






)







 






(74,828






)







 






(64,805






)















 



Free Cash Flow (a)






$






155,978






 







$






225,136






 







$






622,801






 







$






732,874






 






















 



(a) Free cash flow from continuing operations is defined as operating cash flows from continuing operations less capital expenditures of the continuing operations and less capitalization of internal use software costs.







 

View source version on businesswire.com: https://www.businesswire.com/news/home/20260219874240/en/
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Original: NiCE Reports 14% Year-Over-Year Cloud Revenue Growth for Fourth Quarter and 13% Growth for Full Year 2025