Achieved highest possible score across seven
criteria in report for customer experience
leaders
NEW
YORK, June 12, 2024 /PRNewswire/ -- LivePerson
(Nasdaq: LPSN), the enterprise leader in digital customer
conversations, has been named a Strong Performer in The
Forrester Wave™: Conversational AI For Customer Service, Q2
2024.
The recent report evaluated the 14 most significant providers of
conversational AI for customer service against 23 criteria to help
customer experience leaders select the right one for their
needs.
LivePerson achieved the highest possible scores for the
following criteria: omnichannel, digital user experience, bot
management, operational reports and dashboards, business insights,
partner ecosystem, and number of customers.
"We believe LivePerson's award-winning, enterprise-grade AI is
one of the fundamental reasons why the world's top brands choose us
for digital conversations with their customers," said John Sabino, CEO of LivePerson. "We're proud to
lead the vanguard for integrating artificial intelligence into
unified CX, agent experience, and analytics — and thrilled to earn
this new recognition of our AI from Forrester."
Overall, vendors were evaluated on the strength of their current
offerings, their strategies, and their market presence. To be
included in the assessment, vendors had to meet criteria
including:
- Complete solutions for conversational AI
- Mindshare among Forrester's enterprise customers
- A strong focus on customer service users and buyers, with sales
and delivery teams dedicated to them
To learn more about LivePerson's solutions for digital customer
conversations, visit www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is the
enterprise leader in digital customer conversations. The world's
leading brands — including HSBC, Chipotle, and Virgin Media — use
our award-winning Conversational Cloud platform to connect with
millions of consumers. We power nearly a billion conversational
interactions every month, providing a uniquely rich data set and
AI-powered solutions to accelerate contact center transformation,
supercharge agent productivity, and deliver more personalized
customer experiences. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
Contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.