100% of Clients Surveyed Rate CTG HealthCare Solutions as 'Best/One of Best' As reported in KLAS Enterprises First Professional Services Report CINCINNATI, Nov. 30 /PRNewswire/ -- CTG HealthCare Solutions, Inc. (CTGHS), a leading information technology consulting firm focused exclusively on the healthcare industry, has been rated one of the top two implementers in the area of acute care clinical information technology systems in KLAS Enterprises Professional Services Study*. 100% of CTGHS clients surveyed in the report rated the company as their "Best/One of the Best" consulting experiences. KLAS' first professional services study of acute care clinical and financial implementations, released in October, 2004, reported performance data collected from over 150 healthcare participants. The Professional Services report analyzed sixteen firms providing professional implementation services, including Capgemini, Cerner, Eclipsys, First Consulting, and Healthlink. The study also found that CTGHS has implemented acute care clinical systems for a wider range of industry software products than any other professional services firm participating in the study. "CTGHS has been privileged to collaborate with many great clients over the last 15 years, which in turn has enabled us to hone our implementation methodology across all vendor products. We believe our success is grounded in the integration of strong project management, clinical/business process redesign, and product/technical expertise. We're delighted that KLAS has begun to evaluate professional services firms; it gives us all valuable feedback for enhancing our services to the industry," said Clair Detraz, Vice President for Strategic Planning and Marketing. The survey, which included both a comprehensive questionnaire and in-depth interviews with respondents, further reflected high customer satisfaction in CTGHS' highest ratings, earned in response to the questions, "Would you buy services again?" and "Would you recommend to a friend/peer?" CTGHS also received high marks for its well-trained and professional staff, outscoring its competitors in the 'proactive staff" category and achieving top scores in the categories of 'lived up to expectations,' and 'impact on [client's] personal job performance.' According to the survey, healthcare provider organizations most often reported selecting CTGHS to implement IT systems based on its reputation for clinical expertise. "We're honored and pleased to have received such high marks from our clients," commented Tom Niehaus, President, CTGHS. "We feel that our high ratings on the KLAS survey validate our consistent focus on specialized software implementation, close customer collaboration, and knowledge transfer from our experts to client staff." ABOUT CTGHS CTGHS helps healthcare institutions and related organizations maximize the potential of their information systems to achieve their financial and clinical objectives. Its consulting, clinical, financial, advanced technology, and IT management solutions resolve high-priority IT issues and provide significant return on investment for clients. CTGHS is recognized for its ability to mobilize healthcare and IT expertise, to use proven methodologies, and to draw upon its corporate knowledge base in a client-responsive and cost-effective manner. CTGHS is part of CTG, an international IT consulting and professional services company. More information is available on the web at http://www.ctg.com/healthcare. *(C)2004 KLAS Enterprises, LLC. All rights reserved. http://www.healthcomputing.com/ CONTACT: N. Clair Detraz Vice President, Strategic Planning and Marketing CTG HealthCare Solutions 888-564-0910, extension 1781 DATASOURCE: CTG HealthCare Solutions, Inc. CONTACT: N. Clair Detraz, Vice President, Strategic Planning and Marketing, CTG HealthCare Solutions, +1-888-564-0910, extension 1781, Web site: http://www.ctg.com/ http://www.ctg.com/healthcare Company News On-Call: http://www.prnewswire.com/comp/198025.html

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