BEIJING, Feb. 8, 2023
/PRNewswire/ -- In a media interview, Huang Mingxing, who
heads Waterdrop's AI business, said Waterdrop has internally tested
a ChatGPT like application, and will apply it to insurance
marketing and services.
As an AI-enabled chatbot application developed by Open AI,
ChatGPT can chat with users and even write emails, do copy writing
or translation and even edit code by learning and understanding
human languages. Since its launch in November 2022, ChatGPT has caused a sensation in
the industry, with the number of monthly active users exceeding 100
million in just two months.
Huang Mingxing said, with a consistent focus on frontier AI
technologies, Waterdrop attracted the attention of Open AI when it
released GPT-2 in 2019. Built on the GPT-3.5 model, ChatGPT is an
intelligent chatbot with AIGC at the core. Compared with other
intelligent chatbots, ChatGPT generates more intelligent content
and thus better interacts with users through chat. That's why it
gains popularity worldwide very quickly.
The intelligent chatbot technology is not invented by Open AI,
but ChatGPT offers great inspiration to relevant enterprises across
the world. Huang Mingxing added that by using big models and
large-scale annotation in general scenarios, ChatGPT produces good
results through massive hash rate consumption, but the cost may go
up accordingly. "We try to use a smaller model and proper
annotation for our insurance marketing and service scenario, which
will prove equally effective with proper hash rate
consumption."
"Waterdrop Assistant", the digital worker launched by
Waterdrop in 2022, is designed to help insurance service workers
improve working efficiency and precision through intelligent
chatbot technology. Now, Waterdrop takes a further step forward by
internally testing a ChatGPT-like application, and expects the
intelligent chatbot can use texts or voice to independently
complete simple insurance marketing jobs, such as introducing
short-term insurance products with simpler insurance clauses to
customers and answering customer questions in the process.
Huang Mingxing said, "The key to the application of intelligent
chatbots to insurance is to train them with massive data." To build
the intelligent chatbots aligned with insurance demand, they must
be first trained with plenty of knowledge about insurance products
and dialogues with users in insurance sales, underwriting, claim
settlement and other scenarios to understand insurance related
knowledge and generate contents more accurately. Without data
training, even access to advanced algorithms and models like
ChatGPT will be useless.
About Waterdrop Inc.
Waterdrop Inc. (NYSE: WDH) is a leading technology platform
dedicated to insurance and healthcare service with a positive
social impact. Founded in 2016, with the comprehensive coverage of
Waterdrop Insurance Marketplace and Waterdrop Medical Crowdfunding,
Waterdrop aims to bring insurance and healthcare service to
billions through technology. For more information, please visit
www.waterdrop-inc.com.
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forward-looking statement, except as required under applicable
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SOURCE Waterdrop Inc.