Tom Klonecki joins Benefitfocus as chief operating officer
2024年2月22日 - 11:00PM
ビジネスワイヤ(英語)
Benefitfocus, one of the leading benefits administration
providers in the industry, announced today that Tom Klonecki has
joined the company as chief operating officer (COO), effective Feb.
26, 2024. Klonecki will report to Andrew Frend, president,
Benefitfocus.
As COO, Klonecki will oversee the teams that deliver
implementation, client management, contact center support, data
exchanges and administrative services for clients. Klonecki will
also work closely with the product and engineering teams to further
advance the company’s full-service customer success organization,
which in 2023 achieved a net promoter score — the gold standard for
measuring customer experience and loyalty — that increased nearly
40 points over the prior year.1
“I’m excited to welcome Tom to the Benefitfocus team,” said
Frend. “He has extensive knowledge and experience across the
benefits administration and retirement industries that will
complement the already strong talent and diverse knowledge we have
on our leadership team. Tom brings an accomplished, client-focused
perspective that will help us further center ourselves around the
growing needs of brokers, employers and health plan businesses. I
look forward to working with Tom as we continue to accelerate our
momentum in world-class service delivery in the workplace.”
“Benefitfocus has been on a transformational journey that has us
well positioned for continued growth,” said Klonecki. “I’m looking
forward to working closely with my new colleagues as we continue to
advance an industry-leading shared client experience across the
workplace, including a focus on health and wealth solutions. Being
part of Voya Financial will also provide us with expanded
opportunities to do even more for our clients, and I have already
been impressed with the work that the team has done to further
advance and accelerate our strategy.”
Klonecki’s background includes more than 25 years of leadership
experience in benefits, human resources outsourcing, client
retention, acquisition and total benefits outsourcing. Most
recently, Klonecki was head of health and welfare at Fidelity
Investments, where he led the product and platform development,
implementation and client service teams to help create
comprehensive strategies for the firm’s health and welfare
businesses. In this role, he also managed the integration of a
benefits administration platform with existing retirement and
equity offerings for the firm, creating an open source, cloud-based
platform for scale and long-term business success. Previously, he
held various leadership positions at Hewitt Associates. His
experience also includes a strategic focus on transforming client
relationship management, product advancement and operations.
Klonecki will serve as a member of the Benefitfocus leadership
team alongside Crystal Brown, senior vice president, health plan
business; Ed Rumzis, chief technology officer; and Greg Mercer,
senior vice president, sales.
Klonecki holds a bachelor's degree in business administration
from Marquette University and a master’s in business administration
from the JL Kellogg School of Management at Northwestern
University.
1. Benefitfocus internal data as of Dec. 31, 2023.
About Benefitfocus
As one of the leading benefits administration companies in the
industry, Benefitfocus — a Voya Financial company — is committed to
helping organizations and the individuals they serve get the most
value out of their health care and benefit programs. Engaging
directly with more than 12 million employees in the U.S.,
Benefitfocus’ mission is to improve lives with benefits. Through
exceptional service and innovative benefits administration
technology, Benefitfocus helps simplify the complexity of benefits
and deliver an experience that engages people for better health and
improved outcomes. Learn more at www.benefitfocus.com, LinkedIn,
Facebook, Instagram and Twitter.
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version on businesswire.com: https://www.businesswire.com/news/home/20240222340143/en/
Laura Maulucci Voya Financial (508) 353-6913
Laura.Maulucci@voya.com
Voya Financial (NYSE:VOYA)
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