PALO ALTO, Calif., April 12, 2021 /PRNewswire/ -- Varian (NYSE:
VAR) today announced it received the Best After-Sales Service
Award for Radiotherapy Products in the 2020 Chinese Medical Devices
Industry Data and After-Sales Service Survey for the fourth year in
a row. Varian's Net Promoter Score improved by 7.3 percentage
points from 2019 to 2020.
In the annual survey results, Varian ranked first in the
following 10 categories: Net Promoter Score; Market Share;
Satisfaction; Satisfaction in Grade A Hospitals; Product Quality;
Services Quality; Services Attitude; Efficiency; Training; and
Parts Delivery Time. These survey results demonstrate Varian's
ongoing commitment to its customers through quality products and
superior and efficient services.
The 11th annual survey, organized by the China
Medical Equipment magazine, collected responses from more than
2,000 hospitals across 32 provinces in the country. It is one of
the most influential medical industry performance evaluations
conducted in China.
The goal of the survey is to understand and evaluate customer
satisfaction with the after-sales service provided by medical
technology manufacturers, and to provide those companies with
information that can help them standardize and improve the quality
of their after-sales service programs.
"Meeting and exceeding our customers' needs is our goal each and
every day," said Dr. Zhang Xiao,
president of Varian Greater China region. "We are grateful for our
customers' recognition, reflected by the results of this survey. It
encourages us to pursue excellence and empower our work to deliver
technology and innovation in the fight against cancer."
About Varian
At Varian, we envision a world without
fear of cancer. For more than 70 years, we have developed, built
and delivered innovative cancer care technologies and solutions for
our clinical partners around the globe to help them treat millions
of patients each year. With an Intelligent Cancer Care approach, we
are harnessing advanced technologies like artificial intelligence,
machine learning and data analytics to enhance cancer treatment and
expand access to care. Our 10,000 employees across 70 locations
keep the patient and our clinical partners at the center of our
thinking as we power new victories in cancer care. Because, for
cancer patients everywhere, their fight is our fight. For more
information, visit http://www.varian.com and follow @VarianMedSys
on Twitter.
Press Contact
Aimee Corso
Health + Commerce
+1 (310) 780-2661
aimee@healthandcommerce.com
Investor Relations Contact
Anshul Maheshwari
Vice President, Investor Relations
+1 (650) 424-5631
investors@varian.com
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SOURCE Varian