PRAGUE and HUDSON, Ohio, Feb. 14,
2022 /PRNewswire/ -- Diebold Nixdorf (NYSE: DBD)
announced today that CSOB, one of the leading financial services
groups in the Czech Republic, has
increased both ATM uptime and cash availability to nearly 100% and
decreased costs since using DN AllConnectSM Managed
Services to run its entire fleet of 1,025 self-service devices.
Diebold Nixdorf is responsible for all operations, including
availability, compliance, security, cash and transaction management
while continuously enhancing the end-user experience.
The partnership between CSOB and Diebold Nixdorf began in 2001
and has grown and evolved over the past 20 years. With more than
4.2 million clients, CSOB leads the digital transformation in the
banking sector across Europe.
CSOB's fleet is comprised entirely of Diebold Nixdorf devices, of
which nearly 200 are already DN Series™ with cash recycling
technology to optimize cash handling and reduce costs. As the
remaining ATMs are life-cycled, they will be replaced with
additional DN Series models with cash recycling.
Martin Eyberger, head of
operations and development at CSOB, said: "DN Series technology
helps us fulfill our objective of shifting all cash transactions
from the teller to the self-service area. The increased reliability
of the fleet allows employees to focus on advising clients by
moving transactions to the ATM. The device's low energy consumption
reflects our commitment to sustainability by reducing its
environmental impact thanks to fewer on-site technician repairs,
cash recycling and fewer cash-in-transit visits."
ATM uptime and availability have become critical for the bank as
many locations move to tellerless branches. Since outsourcing its
entire self-service channel management to Diebold Nixdorf, ATM
uptime is at 99.8%, cash availability has increased to 99.98% and
the number of cash-in-transit visits per cashpoint has reduced by
17%.
Radek Hajek, executive
director of Retail Distribution, at CSOB said: "Using Diebold
Nixdorf's managed services have allowed us to streamline our
in-house operations and give back time to our employees, which they
can use to focus on supporting our customers and driving revenue.
We have also achieved significant cost savings and consistently
experience above-average cash availability."
Technical availability is powered by the company's maintenance
services, monitoring and event management, and integrated service
desk. DN AllConnectSM Data Engine is connected with
all CSOB ATMs, and technical data is continuously aggregated and
analyzed using the latest developments in cloud computing and
machine learning, enabling Diebold Nixdorf to generate
personalized, actionable insights for each device. This helps
decrease the number of incidents and resolution time and
significantly improve ATM availability.
Roselyne Jauffret, vice president of Banking, Southern Europe and Africa, at Diebold Nixdorf, said: "Diebold
Nixdorf's managed services have enabled CSOB to minimize
investments in expensive management tools and related upkeep costs.
As a result, CSOB seamlessly expanded the footprint of their
self-service channel, increased the quality of service to consumers
and benefitted from reduced total cost of ownership."
About CSOB
The ČSOB Group is a leading player on the
Czech banking market. Our motto "Digital with a Human Touch" best
expresses the ongoing investments into innovation and digitisation,
which make it easier and more efficient to serve our clients online
as well as at branches. Our services are available 24/7. We build
on a unique bancassurance model that offers everything under one
roof to address your financial needs – from banking services under
the ČSOB and Poštovní spořitelna brands, insurance from ČSOB
Pojišťovna, ČSOB Penzijní společnost, ČSOB Leasing, ČSOB Asset
Management, ČSOB Factoring and Patria Finance. We provide services
to all types of clients, including private individuals, SMEs and a
corporate and institutional clientele. The ČSOB Group is part of
the international bancassurance KBC Group, which is active in
Belgium and the CEE region. ČSOB
is the largest provider of housing loans in the Czech Republic. Thanks to Hypoteční banka and
ČSOB Stavební spořitelna, which are part of the ČSOB Group, the
total volume of housing loans amounts to roughly CZK 500 billion.
Our goal is to offer clients all services related to housing simply
and under one roof – from housing loans, to mortgages, building
savings and related services such as mortgage insurance, real
estate insurance, etc.
Web: www.csob.cz
Twitter: @CSOB_CZ
LinkedIn: www.linkedin.com/company/csob
Facebook: www.facebook.com/csob
About Diebold Nixdorf
Diebold Nixdorf, Incorporated
(NYSE: DBD) is a world leader in enabling connected commerce. We
automate, digitize and transform the way people bank and shop. As a
partner to the majority of the world's top 100 financial
institutions and top 25 global retailers, our integrated solutions
connect digital and physical channels conveniently, securely and
efficiently for millions of consumers each day. The company has a
presence in more than 100 countries with approximately 22,000
employees worldwide. Visit www.DieboldNixdorf.com for more
information.
Twitter: @DieboldNixdorf
LinkedIn: www.linkedin.com/company/diebold
Facebook: www.facebook.com/DieboldNixdorf
YouTube: www.youtube.com/dieboldnixdorf
DN-B
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SOURCE Diebold Nixdorf, Incorporated