FRANCISCO, Aug. 17, 2022 /PRNewswire/ -- Salesforce
(NYSE: CRM), the global leader in CRM, today announced it has been
named a Leader by Gartner Inc. in its 2022 Magic Quadrant for
Digital Commerce. It is the seventh consecutive year that
Salesforce has earned the recognition.
Salesforce was recognized as a Leader in this Magic Quadrant
report based on its "Ability to Execute" and "Completeness of
"There is no shortage of digital shoppers in today's world,"
said Scot Gillespie, GM of
Salesforce Commerce Cloud. "We believe Commerce Cloud empowers
businesses to build the flexible, personalized commerce experiences
that these shoppers want across every touch point on a highly
trusted and scalable platform."
Gartner defines a digital commerce platform as "the core
technology that enables customers to purchase goods and services
through an interactive and usually self-service experience. The
platform provides necessary information for customers to make
buying decisions and uses rules and data to present fully priced
orders for payment."
Commerce Cloud helps companies around the world build a
personalized experience around their customers across every channel
— all with a secure, trusted, and highly scalable platform that
allows for the flexibility needed to adapt to market shifts.
Businesses grow on Commerce Cloud because it's a complete
platform built for the entire connected customer journey, offering
AI capabilities, a 360 degree view of every customer, the
Salesforce partner ecosystem, and more. These features, along with
integrations with Marketing Cloud, Service Cloud, Order Management,
Salesforce Payments, and Experience Cloud, offer businesses better
personalization, marketing, content management, customer service,
and last mile capabilities that help them drive loyalty at every
touchpoint throughout the shopper's journey.
In the last year, Commerce Cloud also unveiled Commerce
Marketplace following its acquisition of Atonit, expanded Commerce
for Social offerings, and released Composable Storefront.
Additionally, Salesforce added to its B2B commerce offerings with
Einstein AI recommendations and additional D2C functionality, and
introduced new Order Management innovations
- A complimentary copy of the 2022 Gartner Magic Quadrant for
Digital Commerce is available here.
- Learn more about Salesforce Commerce Cloud here.
*Source: Gartner, Magic Quadrant for Digital Commerce,
Jason Daigler, Mike Lowndes, Yanna Dharmasthira, Sandy Shen, Penny
Gillespie, and Aditya Vasudevan, 10
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in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
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of Gartner's research organization and should not be construed as
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implied, with respect to this research, including any warranties of
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Gartner and Magic Quadrant are registered trademarks of Gartner,
Inc. and/or its affiliates in the U.S. and internationally and is
used herein with permission. All rights reserved.
Appeared as Demandware in 2016 report. Demandware was acquired
by Salesforce in 2016.
Salesforce is the global leader in Customer Relationship
Management (CRM), bringing companies closer to their customers in
the digital age. Founded in 1999, Salesforce enables companies of
every size and industry to take advantage of powerful
technologies—cloud, mobile, social, internet of things, artificial
intelligence, voice and blockchain—to create a 360° view of their
customers. For more information about Salesforce (NYSE: CRM),
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