More enterprises chip away at high costs by
modernizing applications, moving to cloud or outsourcing legacy
software operations, ISG Provider Lens™ report says
As macroeconomic conditions made enterprises in the Americas
more cost-conscious in 2023, interest in mainframe modernization
increased significantly, according to a new research report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Mainframe — Services and Solutions
report for the Americas finds that while not all organizations are
moving away from legacy systems, mainframe software maintenance
licenses represent a major expense that a growing number of firms
want to reduce or eliminate.
“Despite ongoing innovation in enterprise computing, mainframes
are stable and reliable, so many companies remain committed to the
technology,” said John Schick, Americas leader, Mainframe
Modernization and Optimization, for ISG. “Mainframe optimization
services and outsourcing help to make that possible.”
Most IT organizations in the Americas that need to cut costs are
quickly rehosting their mainframe software in the cloud, the report
says. Others are rewriting legacy applications in modern
programming languages or re-engineering them, both of which ensure
like-for-like behavior and performance that can be validated
through automated testing.
Strategies to reduce costs while retaining legacy code remain
popular, ISG says. The market for outsourced mainframe operations
and mainframe-as-a-service (MFaaS) continues to grow. More
organizations are decommissioning on-premises data centers to
fulfill sustainability goals. MFaaS provides a cloud-like,
pay-per-use experience on a private cloud, while mainframe
operations engagements let clients retain hardware and software
ownership as needed.
Mainframe application modernization is accelerating in the U.S.,
driven more by cost considerations and the need for regulatory
compliance than by innovation, the report says. In Brazil, the
second-largest IBM mainframe market after the U.S., application
modernization services are expected to keep growing in 2024. The
country’s largest banks have started modernization and migration
initiatives, attracting interest from global cloud giants.
Enterprises grew more interested in generative AI’s potential to
further automate mainframe modernization in 2023, ISG says. Though
today’s GenAI platforms cannot replace tools that rewrite or
re-engineer mainframe applications, there have been demonstrated
use cases involving tasks such as explaining business rules and
summarizing logic for better documentation.
“Excitement about GenAI’s future is increasing interest in AI
solutions that already make application modernization faster and
more efficient,” said Jan Erik Aase, partner and global leader, ISG
Provider Lens Research.
The report also explores other mainframe trends in the Americas,
including the rising interest in DevOps methodologies for mainframe
optimization and a wave of acquisitions in the rapidly growing
market for application modernization software.
For more insights into the biggest mainframe challenges
enterprises face, including local skills shortages and the high
cost of software integration, along with ISG’s advice for
addressing them, see the ISG Provider Lens™ Focal Points briefing
here.
The 2024 ISG Provider Lens™ Mainframe — Services and Solutions
report for the Americas evaluates the capabilities of 57 providers
across six quadrants: Mainframe Optimization Services, Application
Modernization Services, U.S., Application Modernization Services,
Brazil, Mainframe as a Service (MFaaS), Mainframe Operations and
Mainframe Application Modernization Software.
The report names DXC Technology and Wipro as Leaders in five
quadrants each. It names Capgemini, Ensono, Infosys, Kyndryl and
TCS as Leaders in three quadrants each. Accenture and Cognizant are
named as Leaders in two quadrants each. Astadia (Amdocs), Atos,
Avanade (Asysco), AWS, GFT, Google, HCLTech, Heirloom Computing,
Hexaware, LTIMindtree, mLogica, Mphasis, OpenText, TmaxSoft and
TSRI are named as Leaders in one quadrant each.
In addition, FNTS is named as a Rising Star — a company with a
“promising portfolio” and “high future potential” by ISG’s
definition — in two quadrants. Kyndryl and NTT DATA are named as
Rising Stars in one quadrant each.
Customized versions of the report are available from AWS,
AveriSource, Base100, FNTS, Heirloom Computing, Hexaware, LzLabs,
mLogica, Recovery Point, and TSRI.
In the area of customer experience, HCLTech is named the global
ISG CX Star Performer for 2024 among mainframe services and
solutions providers. HCLTech earned the highest customer
satisfaction scores in ISG's Voice of the Customer survey, which is
part of the ISG Star of Excellence™ program, the premier quality
recognition for the technology and business services industry.
The 2024 ISG Provider Lens™ Mainframe — Services and Solutions
report for the Americas is available to subscribers or for one-time
purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240410657983/en/
Press:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
Information Services (NASDAQ:III)
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