Independence Air Ranks 2nd Among 16 U.S. Airlines in Market Metrix Hospitality Index of Airline Customer Satisfaction
2005年9月7日 - 4:20AM
PRニュース・ワイアー (英語)
Results Based on 35,000 Customer Interviews Conducted During Second
Quarter 2005 DULLES, Va., Sept. 6 /PRNewswire-FirstCall/ --
Low-fare airline Independence Air (NASDAQ:FLYI) is proud to
announce it has been ranked number two for customer satisfaction
among 16 domestic airlines in the nationally- recognized Market
Metrix Hospitality Index. The results were compiled during the
second quarter of 2005. This is the first time Independence Air was
listed in the Airline Customer Satisfaction survey. (Logo:
http://www.newscom.com/cgi-bin/prnh/20031119/DCW018LOGO-a )
According to San Rafael, CA-based Market Metrix, LLC, their
Hospitality Index (MMHI) is the largest and most in-depth measure
of airline, hotel and car rental performance available today and
has become a touchstone for the hospitality and travel industry. It
is based on 35,000 interviews conducted each quarter. In addition
to its airline survey, the company also collects customer
satisfaction data on eight car rental agencies, and 110 hotel
brands. The results in the category of Airline Customer
Satisfaction are as follows: 1. JetBlue Airways 89.9 2.
INDEPENDENCE AIR 89.1 3. Midwest Airlines 83.7 4. Frontier Airlines
80.5 5. Hawaiian Airlines 79.9 6. Southwest Airlines 79.3 7.
American Trans Air 78.0 8. Alaska Airlines 77.8 9. AirTran Airways
77.0 10. Continental Airlines 75.1 11. Delta Air Lines 73.5 12.
America West Airlines 73.2 13. American Airlines 73.0 14. United
Airlines 72.4 15. US Airways 72.2 16. Northwest Airlines 72.1 The
complete survey information is available at the Market Metrix
website http://www.marketmetrix.com/ Independence Air Chairman and
CEO Kerry Skeen said, "All of us continued to be energized by the
praise and appreciation we receive every day from customers who
recognize we are working hard to deliver a very different kind of
travel experience every day." He added, "This survey is based
solely on whether customers are satisfied with our service and our
people -- especially when compared to what they are used to aboard
other airlines they've flown in the past -- and the results speak
for themselves. Congratulations to our entire FLYi team for another
great accomplishment." In addition to the Market Metrix survey,
Independence Air was recently named the 3rd best domestic airline
by the readers of Travel + Leisure Magazine. Independence Air
offers low fares every day to 44 destinations from Maine to Florida
and across to the West Coast with comfortable leather seats and
Tender Loving Service(SM). For more information about Independence
Air and FLYi, Inc., please visit our website at FLYi.com(R).
Independence Air is the low-fare airline that makes travel fast and
easy for its customers with a customer first attitude, innovative
thinking and a willingness to challenge the status quo.
Independence Air, FLYi, the "i" logo mark, FLYi.com and Tender
Loving Service are service marks of Independence Air, Inc.
http://www.newscom.com/cgi-bin/prnh/20031119/DCW018LOGO-a
http://photoarchive.ap.org/ DATASOURCE: Independence Air CONTACT:
Rick DeLisi, Director, Corporate Communications of Independence
Air, +1-703-650-6019 Web site: http://www.flyi.com/
http://www.marketmetrix.com/
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