TIDM10FX TIDM88BX

RNS Number : 5612O

Heathrow

13 June 2022

Strong performance over Jubilee holiday shows regulator the value of focus on passenger service

-- 5.3m passengers travelled through Heathrow in May, 79% of 2019 levels, in line with our revised forecast.

-- Close coordination and planning with airport partners meant that passengers got away on their flights from Heathrow over the busy Jubilee half term. Check-in generally worked well, with more passengers checking in online and despite May being our busiest month since March 2020, 90% of passengers were through security in less than 10 minutes. No more flights were cancelled at short notice than on any normal day and Border Force performed well.

-- As part of our longstanding ramp up plan, we will reopen Terminal 4 on 14 June and 30 airlines will move in ahead of the summer peak. We are increasing our own security, engineering and services teams, and supporting other employers across the airport with their recruitment.

-- While we rebuild capacity from the pandemic, resources remains tight, in line with other airports in the UK and Europe. We are working closely with airlines and handlers to match supply and demand. This has made the difference at Heathrow in being able to get passengers away over Easter and the Jubilee half term and is now being adopted by other major hubs in Europe.

-- Recent criticism of service levels across the sector demonstrates that our plan to maintain high levels of passenger service during the H7 regulatory period is the right one for consumers, and that the last thing passengers want is a cut price plan that leads to the cancelled holidays, stress and "hassle" seen at other airports. We urge the CAA to protect service and resilience levels, incentivise investment and maintain affordable private financing, all of which can be achieved for less than the equivalent of a 2% increase in ticket prices.

Heathrow CEO, John Holland-Kaye said:

"I'm immensely proud of the way my team has worked with airlines and other partners to ensure passengers got away during the Jubilee half term. We continue to make good progress with our plans to ramp up capacity and are working closely with airlines and government to keep supply and demand in balance as we grow, so that passengers can travel through Heathrow this summer with confidence. We now need a regulatory settlement from the CAA that protects service and resilience levels, incentivises investment and maintains affordable private financing. Failure to invest risks degrading passenger experience at a time when it has never been more important for operations to ramp up smoothly."

 
 Traffic Summary 
 
 May 2022 
 
 Terminal Passengers                                                                             Jun 
  (000s)                                                            Jan                         2021 
                                                                     to                           to 
                                      May                           May                          May 
                                     2022   % Change               2022   % Change              2022   % Change 
 Market 
=====================  ==================  =========  =================  =========  ================  ========= 
 UK                                   325      224.4              1,288      292.9             2,728      220.0 
 EU                                 1,996      674.0              6,893      686.6            13,275      217.0 
 Non-EU Europe                        367      579.7              1,651      604.5             2,954      221.3 
 Africa                               227      320.4              1,090      265.0             1,832      183.3 
 North America                      1,403     1500.6              4,540     1267.8             7,546      721.6 
 Latin America                        138     1385.2                657     1716.0             1,034      572.4 
 Middle East                          528      973.9              2,414      607.5             4,373      290.7 
 Asia / Pacific                       357      466.6              1,548      247.9             2,842      153.3 
 
 Total                              5,341      691.1             20,081      594.5            36,583      268.8 
---------------------  ------------------  ---------  -----------------  ---------  ----------------  --------- 
 
 
 Air Transport                                                                                   Jun 
  Movements                                                         Jan                         2021 
                                                                     to                           to 
                                      May                           May                          May 
                                     2022   % Change               2022   % Change              2022   % Change 
 Market 
=====================  ==================  =========  =================  =========  ================  ========= 
 UK                                 2,766      146.5             10,995      173.8            24,194      144.4 
 EU                                16,297      381.3             59,427      392.8           119,928      140.8 
 Non-EU Europe                      2,979      329.9             13,222      354.7            24,747      152.2 
 Africa                             1,224      121.3              5,714      100.4            10,749       67.4 
 North America                      7,030      178.3             25,348      124.3            48,820       89.9 
 Latin America                        625      334.0              3,107      453.8             5,703      183.3 
 Middle East                        2,154       87.5              9,575       69.6            20,972       51.5 
 Asia / Pacific                     2,044       24.5             10,348       19.8            24,675       17.1 
 
 Total                             35,119      213.1            137,736      187.1           279,788      101.9 
---------------------  ------------------  ---------  -----------------  ---------  ----------------  --------- 
 
 
                                                                                                 Jun 
                                                                    Jan                         2021 
                                                                     to                           to 
 Cargo                                May                           May                          May 
  (Metric Tonnes)                    2022   % Change               2022   % Change              2022   % Change 
 Market 
=====================  ==================  =========  =================  =========  ================  ========= 
 UK                                     5      -76.2                 36      -55.5               175       37.6 
 EU                                 8,788      -20.6             45,807       -9.3           116,473       16.7 
 Non-EU Europe                      3,141      -46.3             16,387      -42.2            55,633       -9.4 
 Africa                             7,263       19.0             37,627        6.7            79,964        2.4 
 North America                     45,163        9.1            229,679       23.0           524,714       31.4 
 Latin America                      3,670      113.0             15,965      161.4            33,349       21.7 
 Middle East                       19,833        0.2             90,919       -0.4           228,220        3.8 
 Asia / Pacific                    26,503      -16.0            139,310      -10.5           386,160       10.3 
 
 Total                            114,364       -2.7            575,732        3.9         1,424,688       15.3 
---------------------  ------------------  ---------  -----------------  ---------  ----------------  --------- 
 

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END

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June 13, 2022 02:00 ET (06:00 GMT)

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