Royal Mail offers new parcel drop off and collection experience to consumers by adopting Quadient’s open locker network in the UK
2024年3月25日 - 4:30PM
Royal Mail offers new parcel drop off and collection experience to
consumers by adopting Quadient’s open locker network in the UK
- With the
contribution of Royal Mail’s market leadership, the Parcel Pending
by Quadient open network is the most convenient last-mile solution
in the market, providing a one stop shop for five large national
parcel operators’ pick-ups and drop offs
Quadient (Euronext Paris: QDT),
a leader in helping businesses create meaningful customer
connections through digital and physical channels and a major
global open locker network operator, announces that Royal Mail,
UK’s largest parcel delivery company, has joined the Parcel Pending
by Quadient Open Locker Network under a multi-year contract. With
the aim of offering a new customer service and a great customer
experience, Royal Mail will start offering returns and outbound
drop-off services in an initial c. 200 sites by May 2024, with
the expectation that Royal Mail will ultimately use lockers in
3 000 locations as the UK network grows in the coming
years.
Utilizing Quadient’s open locker network,
available close to the communities in convenient locations such as
Rontec and MFG forecourts, Stonegate Group pubs and APCOA parking
sites, Royal Mail will start by offering the ability to drop off
returns or send parcels in branded and dedicated Drop Box units.
This will be expanded in the future to include the collection of
items sent directly to lockers and the redelivery to a locker.
Geoffrey Godet, Chief Executive Officer
of Quadient, said: “We are honored by Royal Mail’s trust
in our solution and our business model. We take pride in seeing how
quickly our open locker network has grown since we first announced
it in the summer of 2022, a testament to the success of our
agnostic approach, addressing the needs of UK carriers and
consumers as we serve one of the largest e-commerce markets in the
world. Now partnering with the market leader for parcel delivery,
we are more confident than ever that customer adoption and usage of
our lockers will continue to accelerate, as more locations are
installed, and more services are enabled.”
Martin Seidenberg, Group Chief Executive
of International Distribution Services, said: “Our
expansion into lockers with 24/7 access will give our customers
even greater choice of more than 21,000 locations to drop off
parcels. We want to make it as convenient as possible for customers
to send and return parcels, fitting it in around their daily
routines with a range of options for different lifestyles.
“We are continually finding new ways to improve
our services, including more online postage options through our
website and app, 24/7 drop off at locations like our
parcel postboxes, use of Collect+ stores and Post Offices, and
collection from home through Royal Mail Parcel Collect.”
Royal Mail is the largest carrier to join
Quadient’s Open Locker Network, along with other key players such
as Evri, DHL, DPD and UPS. The outdoor and indoor Open Locker
Network allows consumers to send, return and pick up parcels at a
time that suits them. The network includes Quadient’s award-winning
Parcel Pending Drop Box lockers with built-in label printers, that
allow consumers to easily ship merchandise returns and other
parcels without needing to have a pre-printed label or access to a
printer at home.
Quadient is rapidly establishing strategic
partnerships with retailers and other organizations for secure
premium locations to accelerate its open locker network expansion
across the UK. The lockers bolster foot traffic and added
convenience for consumers at those locations. Quadient also
operates open locker networks in Japan and France and is a leader
in multifamily parcel lockers in the USA.
About Quadient®Quadient is the
driving force behind the world’s most meaningful customer
experiences. By focusing on three key solution areas, Intelligent
Communication Automation, Parcel Locker Solutions and Mail-Related
Solutions, Quadient helps simplify the connection between people
and what matters. Quadient supports hundreds of thousands of
customers worldwide in their quest to create relevant, personalized
connections and achieve customer experience excellence. Quadient is
listed in compartment B of Euronext Paris (QDT) and is part of the
CAC® Mid & Small and EnterNext® Tech 40 indices. For more
information about Quadient, visit www.quadient.com.
Contacts
Sandy
Armstrong, Sterling Kilgore |
Joe
Scolaro, Quadient
|
Director of Media
& Communications |
Global Press
Relations Manager |
+1-630-699-8979 |
+1
203-301-3673 |
sarmstrong@sterlingkilgore.com |
j.scolaro@quadient.com |
|
|
- Press release - Quadient Royal Mail UK_final
- UK-Royal Mail-Quadient-locker
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