Intrado’s Latest ECaTS Updates Deliver Realtime Analytics & Insights for NG911-connected PSAPs and a Toolkit for Analyzing Wireless Call Routing
2024年6月27日 - 2:45AM
Intrado Life & Safety (“Intrado”), a global leader in emergency
communication services and end-to-end solutions, today announced
the availability of the NG911 Dashboard and Wireless Routing
Analysis (WRA) for Intrado’s Emergency Call Track System (ECaTS)
solution. These enhancements to the industry’s leading 9-1-1
Analytics platform will enable Public Safety Answering Points
(PSAPs) and emergency services response coordinators that utilize
Intrado’s ECaTS solution to gain greater visibility of their calls
on Next-Generation 9-1-1 (NG911) networks, as well as streamline
workflows for routing sheet management and analysis to reduce
misroutes with real-time data and customizable insights.
Get a Real-Time View of Calls on NG9-1-1 Networks with Intrado’s
NG911 Dashboard
The landscape of NG9-1-1 networks is rapidly evolving, and
jurisdictions need a comprehensive, real-time solution to ensure
the adoption of new technologies and systems does not negatively
impact network performance and emergency response efficacy.
Intrado’s new NG911 Dashboard provides emergency service
coordinators and 9-1-1 call centers with an unparalleled view of
any jurisdiction’s ESInet to monitor network activity and ensure a
seamless emergency response. The NG911 Dashboard’s real-time
processing proactively alerts users to network anomalies and
interruptions, allowing for fast decision-making, and the
customizable interface enables teams to prioritize the insights and
alerts that are most critical to their unique operational
needs.
Track and Analyze Calls from Individual Sectors with WRA
WRA capabilities enable PSAPs and operators with even deeper
visibility and understanding of ESInet wireless routing by
providing analyses of each cell sector in a specific jurisdiction.
Intrado’s WRA Suite analyzes wireless routing performance to
produce insights that address specific details about how calls are
delivered to the PSAP. The WRA Suite offers a series of reports and
additional analytics to identify when cell sectors are brought
online and track specific wireless numbers for field testing,
including reports on wireless call sectors, wireless transfer
summaries, new towers, ESN tracking, and field testing. Intrado’s
WRA Suite also offers Routing Sheet Management (RSM) functionality,
which provides users with the ability to import, store, revise and
track routing sheets for analysis and report generation.
"Intrado is always there in an emergency, and we are constantly
striving to deepen the value of insights and analytics that Intrado
can provide to PSAPs and 9-1-1 call centers,” said Jaz Lin, Head of
Product at Intrado. “The NG911 Dashboard and WRA capabilities
available in our ECaTS solution are designed to not only provide
improved understanding of today’s emergency services networks, but
to also allow organizations to leverage Intrado as a strategic
partner. By using our long-standing industry expertise,
organizations can embrace the future of emergency response
technology without risking the functionality of existing network
components – proving that Intrado is always there to provide
critical support and insights in any emergency, regardless of the
jurisdiction’s unique needs or infrastructure.”
These enhancements and industry-exclusive capability additions
to ECaTS underscore Intrado’s commitment to seamless communication
and continuous innovation in the emergency services and response
industry. As Intrado continues to provide cutting-edge technology
solutions to 9-1-1 service organizations, the company is dedicated
to also ensuring that all solutions offer the most up-to-date
security features and operate in compliance with regulatory
standards. Robust reporting capabilities allow users to easily tap
into comprehensive and actionable insights through the Intrado
ECaTS analytics and reporting platform, fully harnessing the depth
and breadth of this market-leading tool.
For more information about Intrado and our leading 911 analytics
solutions, visit www.intrado.com/ecats
About Intrado
Intrado is the essential partner for those committed to saving
lives and protecting communities anywhere in the world. As a
leading global provider of trusted emergency response solutions,
Intrado improves public safety outcomes by connecting help to those
in need. The company blends legacy intelligence, modern technology,
and passionately dedicated people to create end-to-end solutions
that are innovative, resilient, intuitive, and insightful. For more
information, visit www.intrado.com.
Contact
Andrew Rotheramarotheram@intrado.com
720-370-6999