Cyara CX Assurance Platform Honored for
Exceptional Innovation and Commitment to Improving the Customer
Experience
Cyara announced today that TMC, a global, integrated media
company, has named the AI-powered CX Assurance Platform as a 2024
CUSTOMER magazine Voice Technology Excellence Award winner.
Cyara’s cloud-based CX Assurance Platform enables brands to
deliver a seamless omnichannel customer experience with less
effort, cost and risk, facilitating improved productivity,
high-quality customer interactions, and reduced risk of customer
churn. This is the first and only automated CX Assurance platform
that spans the entire development lifecycle for contact center
technology. Its end-to-end CX testing and monitoring platform
assures every touchpoint in the customer journey continuously
delivers high-quality interactions across voice, video, chatbot,
SMS, WebRTC and digital channels.
The CUSTOMER Voice Technology Excellence Awards recognize
vendors that are emerging as the true leaders in this evolving
Voice Technology trend. The winning solutions provide speech and
analytics engines, IVR and self-service solutions, including
chatbots, headphones, and voice-activated applications and services
that maximize on NLP, NLU, NLG and AI and more.
“Organizations are challenged to keep up with the growing number
of channels and platforms customers wish to use – from self-service
to traditional contact centers to conversational AI,” said Rishi
Rana, President, Cyara. “CX teams should focus on delivering
excellent experiences, not creating manual test protocols. The
Cyara CX Assurance Platform enables them to focus on where they can
bring the most value, while remaining confident that changes to
their CX journeys won’t bring down the system.”
“We are honored that the CX Assurance Platform has been
recognized by industry experts and chosen as a winner for the
CUSTOMER Voice Technology Excellence Awards,” said Janet Vito, SVP
Marketing, Cyara. “This solution enables CX teams to proactively
address issues that can negatively impact the customer experience.
Our approach to proactive issue identification and analysis leads
to fewer fire drills and faster troubleshooting for IT and CX
teams, leading to better quality CX and much happier
customers.”
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure
to honor Cyara with a Voice Technology Excellence Award,” said Rich
Tehrani, CEO, TMC. “Its CX Assurance Platform solution has proven
deserving of this elite status and I look forward to continued
innovation from Cyara in 2024 and beyond.”
About Cyara
Cyara revolutionizes the way businesses transform and optimize
their customer experiences. Cyara’s AI-based CX Transformation
Platform empowers enterprises to deliver flawless interactions
across voice, video, digital, and chatbot experiences. With Cyara,
businesses improve customer journeys through continuous innovation
while reducing cost and minimizing risk. With a 96% customer
retention rate and world-class Net Promoter Score (NPS), today’s
leading global brands trust Cyara every day to deliver customer
smiles at scale.
To learn more, visit cyara.com.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the
industry’s definitive source for news, product information, and
strategies for communications that engage customers and potential
customers. Each issue of CUSTOMER includes news and insights on the
latest developments in agent training, analytics, ERP, IVR, social
CRM solutions, mobile apps, workforce management and more. Please
visit http://customer.tmcnet.com for more information.
About TMC
Through our news and solutions-focused editorial platforms, live
events, webinars, and online advertising, TMC provides global
buyers with valuable insights for making informed technology
purchase decisions and successfully navigating markets.
In turn, leading technology vendors rely on TMC, TMCnet and our
family of sites and events for exceptional branding, thought
leadership, and lead generation opportunities.
Our live events, including the ITEXPO #TECHSUPERSHOW, offer
unparalleled visibility and sales prospects for all participants.
With our customized lead generation programs, including a turnkey
webinar program, we consistently deliver a steady stream of leads
that translate into sales opportunities and database growth.
In addition, display advertising on respected news sites and
newsletters generates millions of impressions, bolstering brand
reputations.
TMC offers a comprehensive 360-degree marketing solution, with
services such as event and road show management, as well as
expertly crafted content creation including blogs, press releases,
articles, and marketing collateral. These efforts contribute to
SEO, branding, and overall marketing success.
To discover more about how TMC can assist you in achieving your
marketing goals through our events and online advertising, please
visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn,
and X by following @tmcnet.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240425246549/en/
Company Contact: Haley Zadel 10Fold Communications for
Cyara cyara@10fold.com
TMC Contact Michelle Connolly Senior Marketing Manager
203-852-6800, ext. 170 mconnolly@tmcnet.com