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CGI global research also reveals that AI rises
in priority to accelerate outcomes, while digital leader advantages
widen
MONTRÉAL, Sept. 24,
2024 /PRNewswire/ - CGI (TSX: GIB.A) (NYSE:
GIB), one of the largest independent IT and business consulting
services firms in the world, released its annual global proprietary
research, which analyzes findings from more than 1,800 in-person
interviews with business and technology executives, of which 80%
are C-level. This year's research across 21 economic sectors
reveals three key takeaways:
- Rebalancing cost savings with revenue growth: As clients
shift to a renewed focus on revenue growth, they cite the need to
drive innovation, introduce new products and services, and improve
the customer and citizen experience, while also achieving
modernization, optimization and cost control.
- Closer business and IT alignment: The alignment between
business and IT operations to execute a shared strategy is at its
highest level. CGI sees the primary drivers for this as a
combination of business efficiency focus and the use of digital
technologies, including artificial intelligence (AI), to drive
business outcomes.
- Increasing advantages for digital leaders: Digital
leaders (those producing expected results from their digital
strategies) are widening the gap in achieving desired outcomes
compared to those building and launching their strategies. For
example, digital leaders are more successful in expanding their
data strategies, modernizing legacy systems, driving business model
agility, using managed services, and implementing advanced
technologies, including AI.
"This resurgence in growth as a priority, along with a continued
focus on cost savings through efficiencies, is well aligned to
CGI's end-to-end services and solutions and our focus on delivering
tangible business outcomes," said Jean-Michel Baticle, President
& Chief Operating Officer, CGI. "We expect the dual agenda of
growth and efficiencies to drive new opportunities to help clients
evolve their business models, apply innovation, and accelerate a
shared business and IT agenda to achieve ROI-led digital
transformation."
As executives pursue this dual agenda, they are increasingly
looking to AI. Across industries, CGI's research reveals that 26%
are implementing traditional AI—up 10 percentage points
year-over-year—and 79% are investigating or conducting proofs of
concept for generative AI. AI also tops clients' innovation
investment priorities over the next three years. Further,
executives are deepening their focus on data because of AI.
"AI presents a paradigm shift that we haven't seen since the
adoption of the Internet," said Dr. Diane
Gutiw, Vice President, Global AI Research Lead at CGI. "As
CGI's global research demonstrates, industry executives are
pursuing AI to evolve entire business models, inform critical
decisions, increase efficiency, and accelerate both savings and
growth."
For additional global insights from the CGI Voice of Our Clients
(VOC), as well as industry-specific insights, visit cgi.com.
About CGI Voice of Our Clients
Annually, CGI leaders
around the world conduct in-depth interviews with business and IT
executives on a range of strategic topics affecting their
enterprises. The resulting industry insights—including the
attributes of digital leaders—lead to actions that help clients
better serve their customers and citizens. This year, CGI
interviewed more than 1,800 executives, a majority of whom are
C-level, across the industries and geographies the company serves.
These in-depth discussions covered topics such as digitization,
business agility, innovation, cybersecurity, regulatory compliance,
sustainability, change management and more. Over the past five
years, one million data points have been collected through this
research for trending and comparison purposes. Learn more at
cgi.com/voice-of-our-clients.
About CGI
Founded in 1976, CGI is among the largest
independent IT and business consulting services firms in the world.
With 90,000 consultants and professionals across the globe, CGI
delivers an end-to-end portfolio of capabilities, from strategic IT
and business consulting to systems integration, managed IT and
business process services and intellectual property solutions. CGI
works with clients through a local relationship model complemented
by a global delivery network that helps clients digitally transform
their organizations and accelerate results. CGI Fiscal 2023
reported revenue is CA$14.30 billion and CGI shares are listed on
the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
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SOURCE CGI Inc.