Bring-your-own-carrier with Bandwidth's
Maestro™ platform gives enterprises more freedom of
choice along with better quality, control, cost savings
RALEIGH,
N.C., Sept. 12, 2024 /PRNewswire/ -- At
its Reverb24 global livestream today, Bandwidth Inc. (NASDAQ:
BAND), a leading global enterprise cloud communications company,
announced it now offers the largest ecosystem of
bring-your-own-carrier (BYOC) integrations of any provider in the
world–giving enterprises more ways to solve complex communications
challenges.
"Bandwidth provides unprecedented freedom of choice to
enterprise CIOs and their IT teams to utilize the platforms that
best fit their business needs," said John
Bell, Bandwidth's Chief Product Officer. "We are proud to
partner with a long list of best-in-class technology leaders to
simplify, de-risk and accelerate better customer and employee
experiences."
BYOC programs unbundle the telephony component from
software-as-a-service platforms, giving enterprises additional
functionality, increased quality and flexibility, reduced costs and
improved overall control. By choosing Bandwidth as their BYOC
provider, enterprises gain a cloud-native network with access to
the most direct-to-carrier integrations for BYOC, along with the
simplicity of using a single partner to cover the globe. This
enables enterprises to easily integrate their entire comms
stack while replacing legacy telecom carriers and most
on-premises equipment. It also speeds and simplifies future
cloud-to-cloud migrations within the Bandwidth ecosystem.
Bandwidth's BYOC options are integrated with the company's
award-winning Maestro next-generation communications platform.
Maestro enables enterprises to accelerate IT development time from
months to hours and easily orchestrate complex call flows using
Bandwidth's Visual Builder, which is a software-based drag-and-drop
call routing designer.
The latest list of industry-leading BYOC options in the
Bandwidth ecosystem includes:
- Amazon Web Services STT/TTS: provides access
to AWS's speech-to-text and text-to-speech solutions to enable
virtual agents with Bandwidth AIBridge.
- Cognigy: enables enterprises to bring automated
conversational and generative AI solutions within their contact
center call flows.
- Five9: supports Five9's Intelligent Cloud Contact
Center solution in hybrid and cloud environments.
- Genesys: supports Genesys Cloud CX solution in
hybrid and cloud environments.
- Google Cloud's Dialogflow: enables enterprises
to build advanced virtual agents as part of the Contact Center AI
solution within Google Cloud.
- Google STT/TTS: provides access to Google's
speech-to-text and text-to-speech solutions to enable virtual
agents with Bandwidth AIBridge.
- Google Voice for Google Workspace: supports SIP
Link for Google Voice.
- Microsoft Teams Direct Routing: supports Microsoft
Teams Direct Routing for hybrid environments.
- Microsoft Teams Operator Connect: supports
Microsoft Teams Operator Connect for Bandwidth hosted-SBC cloud
environments.
- Pindrop: enables enterprises to utilize Pindrop's voice
bio-authentication and anti-fraud services.
- Webex Contact Center by Cisco: supports Webex Contact
Center in hybrid and cloud environments.
- Webex Calling by Cisco: supports Cloud Connect for Webex
Calling cloud-based phone system in hybrid and cloud
environments.
- Zoom Contact Center: connects with Zoom Contact
Center in hybrid and cloud environments (planned to be GA by the
end of 2024).
- Zoom Phone Provider Exchange: includes connectivity
with both Cloud Peering and Premises Peering options for cloud and
hybrid environments, respectively.
More additions to the Bandwidth BYOC ecosystem are continuously
under development, with the following partnerships planned to be
added next:
- Kore.AI: will provide access to a generative AI
application platform that delivers scaled output.
- Omilia: will provide access to AI-based self-service
solutions for enhanced customer service fulfillment with Bandwidth
AIBridge.
Visit this link for a replay of today's Reverb24
livestream, which showcased the launch of Bandwidth's
next-generation Universal Platform along with new technologies,
capabilities and partnerships for enterprises to deliver seamless
global experiences.
The Bandwidth logo is a
registered trademark of Bandwidth Inc. in the United States and/or
other countries. All other marks are the property of their
respective owners.
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About Bandwidth Inc.
Bandwidth (NASDAQ: BAND) is a
global cloud communications software company that helps enterprises
deliver exceptional experiences through voice calling, text
messaging and emergency services. Our solutions and our
Communications Cloud, covering 65+ countries and over 90 percent of
global GDP, are trusted by all the leaders in unified
communications and cloud contact centers–including Amazon Web
Services (AWS), Cisco, Google, Microsoft, RingCentral, Zoom,
Genesys and Five9–as well as Global 2000 enterprises and SaaS
builders like Docusign, Uber and Yosi Health. As a founder of the
cloud communications revolution, we are the first and only global
Communications Platform-as-a-Service (CPaaS) to offer a unique
combination of composable APIs, AI capabilities, owner-operated
network and broad regulatory experience. Our award-winning support
teams help businesses around the world solve complex communications
challenges every day. For more information, visit
Bandwidth.com.
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SOURCE Bandwidth Inc.