50% reduction in game-day hotline calls, 24%
reduction in legal workload from management and compliance app
delivered in less than five months.
PARIS, June 27,
2023 /PRNewswire/ -- Appian (Nasdaq: APPN) today
announced that the French Ligue Nationale de Rugby (LNR) is using
the Appian Platform to optimize game-day and tournament
organizational processes. Appian implementation partner Solypse
delivered the new management and compliance application in less
than five months, and it delivered a 50% reduction in fan hotline
calls on game days and a 24% reduction in the LNR legal team's
weekly workload.
The French Ligue Nationale de Rugby (LNR)
reduced calls by 50% and legal workload by 24% using the Appian
Platform.
"We chose the Appian Platform because of its ability to help us
overcome our challenges on game days. Together with Solypse, we
built an agile process automation application that includes a
360-degree view of our data, which helps us optimize the management
and maintenance of organizing rugby matches," said Olivier Hommey, Software Development Manager at
LNR.
The application, called ELLIS, is named after Rugby inventor
William Webb Ellis. ELLIS supports
160 users and handles 450 matches annually, 60 competition stages,
and more than 4,000 daily contact synchronizations. The new app
brings significant improvements in process and data visibility,
delivering a better user experience with customizable interfaces,
mobile compatibility for form entry, time savings through workflow
and task management, data integration with existing systems, and
automatic PDF generation.
"It has been a privilege to partner with the National Rugby
League to modernize processes and deliver end-to-end process
automation with low-code speed on the Appian Platform," said Fabien
Bouquignaud, CEO and Founder at Solypse. "We are proud to have
delivered significant return on investment (ROI) in terms of
quality of service for the user, robustness, availability, agility,
and reliability."
In 2021, LNR and Solypse created the Zeta app in just one month.
Zeta integrated various data from seasonal games, team management,
game lifecycles, and team sheets on the Appian Platform. Its user
interface also allows users to enter game data in a single click in
real time, calculate scores and standings, and share game sheets
anywhere.
Following the success of the first project, LNR decided to
leverage Appian to manage the two biggest rugby competitions in
France, the TOP 14 and PRO D2. The
LNR also wanted to improve organizational processes for the three
professional leagues to provide LNR's many stakeholders with a
high-quality service that includes an enterprise cloud solution,
high data security and certification, and features that a small
team could easily update and maintain.
"We are honored to provide the technology platform that fulfills
LNR's vision for a regulatory compliance solution that addresses
their business challenges," said Frederic
Godde, Regional Vice President at Appian France. "This
project shows the power of end–to-end process automation to
simplify the management of numerous and complex compliance
workflows to gain business value. The teams achieved excellence
through partnership and high performance, just like in rugby."
Appian France recently won the
Grand Prix du Jury DIMS 2023 from the IMA (Innovation Makers
Alliance) for outstanding achievement in excellence and performance
of technological and/or digital innovation projects for the
business.
Please read the LNR case study and watch the video on how the
LNR optimized its organizational processes using Appian.
About Appian
Appian is a software company that automates business processes.
The Appian AI-Powered Process Platform includes everything you need
to design, automate, and optimize even the most complex processes,
from start to finish. The world's most innovative organizations
trust Appian to improve their workflows, unify data, and optimize
operations—resulting in better growth and superior customer
experiences. For more information, visit appian.com. (Nasdaq:
APPN)
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SOURCE Appian