Pipefy, the global leader in no-code business process automation
(BPA), today announced new generative AI capabilities to accelerate
workflow deployment, automate complex processes, and analyze data –
using natural language and a true no-code interface. Ideal for HR,
finance and procurement teams, Pipefy AI simplifies building,
automating, and managing workflows and processes for users,
including business users, citizen developers, and IT teams.
Pipefy AI consists of three core features: AI Automation, AI
Agents and AI Co-pilot. AI Automation eliminates manual and
repetitive tasks. AI Agents streamline service delivery, and AI
Co-pilot builds new workflows and provides the data analysis and
insights teams need to optimize them.
“With Pipefy AI, the potential for improving operational
efficiency and productivity, as well as enabling more data-driven
decision making, is astounding,” said Alessio Alionço, CEO and
Founder of Pipefy. “Every business has to deal with limited IT
resources; Pipefy AI enables organizations to tap into knowledge
workers and citizen developers to automate and develop workflows,
while ensuring IT maintains governance and control over
processes.”
AI-Driven Automations
Pipefy's AI Automations execute manual, repetitive, high-volume
tasks through natural language, trigger-based prompts. This feature
is part of its automation engine and expedites tasks such as image
recognition, data extraction, and data interpretation. It
significantly increases team efficiency by automating complex
processes like matching data, verifying documents, generating
content, and summarizing information.
For example, a legal analyst that needs to review 10 contracts
with suppliers – a process that usually takes three hours – now
takes just 30 minutes with Pipefy AI. For procurement/purchasing
departments, examples of AI-driven Automations with Pipefy AI
include:
- Analyzing purchase requests or item
descriptions and automatically placing them into the appropriate
procurement categories
- Automatically approving simple
requests according to preset criteria, such as policies and
budgets
- Scanning procurement and transaction
documents to ensure compliance with internal policies, industry
regulations, and contractual agreements; flagging potential issues
for further review and remediation
Customizable AI Agents
Pipefy AI-driven agents focus on service delivery. AI agents
make it easy for users to submit and track their requests, locate
and access documents and policies, and get fast responses to common
questions, 24/7. The conversational experience allows users to
interact naturally, making the process intuitive and engaging.
For example, in HR, an AI Agent can answer employee questions
about PTO and benefits, or provide guidance on submitting a request
for reimbursement.
In procurement/purchasing, examples of uses for the Pipefy
AI-driven service agents include:
- Assisting employees in creating and
issuing purchasing requests
- Providing automatic updates on the
status of purchase orders and customer orders
- Answering frequently asked questions
about purchasing policies
AI Co-pilot
Pipefy's AI Co-pilot tool builds optimized workflows in seconds
and delivers the data analysis and insights teams need to make
strategic decisions. AI Co-pilot also guides users to most
effectively utilize Pipefy.
For the procurement/purchasing department, examples for uses of
AI Co-pilot include:
- Generating financial performance and delivery reports
- Analyzing supplier data to identify best partners based on past
performance
- Identifying bottlenecks, trends, and root causes
Availability
The generative AI capabilities announced today for Pipefy AI,
including AI Automations, AI Service Agents and AI Co-pilot, are
now available. (Agents and Copilot are available in public beta.)
For more information on Pipefy AI, join the free webinar “A New Era
of Efficiency: Meet Pipefy AI,” on August 14th at 1:00 p.m.(EDT)
and register here.
Security
Pipefy AI uses strict security protocols to ensure the
protection of data when using AI. This includes data encryption in
transit (TLS 1.2 and higher) and the use of anonymization
techniques to ensure sensitive data remains inviolable. In
addition, the OpenAI API platform used by Pipefy AI has been
audited and certified for SOC 2 Type 2 compliance, ensuring that
all processed data meets the highest standards of security and
protection.
Pipefy maintains a Data Process Agreement (DPA) with OpenAI to
ensure that data is neither retained nor used for training
purposes. It maintains a zero data retention (ZDR) policy: data is
only processed for each specific request and then immediately
discarded. Pipefy is GDPR and LGPD compliant. Pipefy meets or
exceeds industry standards for data security, including SOC 1 II
and SOC 2 II, as well as encryption of data at-rest and in-transit.
And, it is certified ISO 27001, 27701, and 27018 compliant.
Additional security features include MFA, SSO, audit logs, and
role-based access management.
The generative AI capabilities announced today for Pipefy AI,
including Automations, Service Agents and Copilot, are now
available. For more information, visit
https://www.pipefy.com/ai/
About Pipefy
Pipefy delivers a leading business process automation platform
that increases team productivity and efficiency, centralizes data,
and standardizes processes for teams in Operations, Finance, HR,
Procurement, Customer Support and more. Through its no-code process
automation and AI framework, Pipefy helps businesses achieve
operational efficiency and optimal productivity for every team in
every department. Founded in 2015, the company today has more than
4,000 customers worldwide, including Visa, IBM, Volvo, Santander
and Kraft Heinz. Among its many recognitions, Pipefy was named to
the Deloitte Technology Fast 500™, a ranking of the 500
fastest-growing companies in North America. For more
information, visit www.pipefy.com.
For more media information, contact:
Lisa Hendrickson, LCH Communications for Pipefy
lisa@lchcommunications.com
516-643-1642